BC.Game Account Temporarily Unavailable (~$750 USD) - No response for 6 months!

[holydarkness]

I will absolutely continue to cooperate with you. Please let me know what you need from me, and I will do my best to provide it.

mind to write to recovery@bcgame.com again? This time to ask for another KYC. It seems your KYC status was revoked during that suspicion of account breach. Write to them and they'll send you a link to redo KYC [given you can't do it in-site, as you're locked out from your account]. My contact didn't give me subject to help us all [me, you, them, and recovery] to be on the same page, so I'll propose a subject. Write it under "Asking Re-KYC for Locked Account"

Just to let you know, I have sent the email to recovery@bcgame.com with the subject "Asking Re-KYC for Locked Account" as you instructed.

I've attached a screenshot of the sent email to this post. Thank you for the clear instructions on how to proceed.
[...]

Noted. I've relayed the message and the screenshot. Please wait a bit, if you haven't get a reply from recovery division during my short AFK already. And, unless you're ok with it, you might want to edit your post and remove the screenshot, it contain something private.

[DockCableWhite]

I will absolutely continue to cooperate with you. Please let me know what you need from me, and I will do my best to provide it.

mind to write to recovery@bcgame.com again? This time to ask for another KYC. It seems your KYC status was revoked during that suspicion of account breach. Write to them and they'll send you a link to redo KYC [given you can't do it in-site, as you're locked out from your account]. My contact didn't give me subject to help us all [me, you, them, and recovery] to be on the same page, so I'll propose a subject. Write it under "Asking Re-KYC for Locked Account"

Just to let you know, I have sent the email to recovery@bcgame.com with the subject "Asking Re-KYC for Locked Account" as you instructed.

I've attached a screenshot of the sent email to this post. Thank you for the clear instructions on how to proceed.
[...]

Noted. I've relayed the message and the screenshot. Please wait a bit, if you haven't get a reply from recovery division during my short AFK already. And, unless you're ok with it, you might want to edit your post and remove the screenshot, it contain something private.

I have not received any answer yet (last time it took like 20h to get a reply from them) and, yeah, I removed screenshot from my previous post, thank you.

edit: they sent me a form to fill up, I did it. Now waiting for further steps from them.

[DockCableWhite]

I will absolutely continue to cooperate with you. Please let me know what you need from me, and I will do my best to provide it.

mind to write to recovery@bcgame.com again? This time to ask for another KYC. It seems your KYC status was revoked during that suspicion of account breach. Write to them and they'll send you a link to redo KYC [given you can't do it in-site, as you're locked out from your account]. My contact didn't give me subject to help us all [me, you, them, and recovery] to be on the same page, so I'll propose a subject. Write it under "Asking Re-KYC for Locked Account"

Just to let you know, I have sent the email to recovery@bcgame.com with the subject "Asking Re-KYC for Locked Account" as you instructed.

I've attached a screenshot of the sent email to this post. Thank you for the clear instructions on how to proceed.
[...]

Noted. I've relayed the message and the screenshot. Please wait a bit, if you haven't get a reply from recovery division during my short AFK already. And, unless you're ok with it, you might want to edit your post and remove the screenshot, it contain something private.

That's what I've got.
https://talkimg.com/image/USa3Q8

[holydarkness]

That's what I've got.
https://talkimg.com/image/USa3Q8

Ugghhh... let me try to reach my contact again and get them to see this case to its end by themselves and/or to send a note to recovery team to specifically pay attention to email sent from your email address.

[DockCableWhite]

That's what I've got.
https://talkimg.com/image/USa3Q8

Ugghhh... let me try to reach my contact again and get them to see this case to its end by themselves and/or to send a note to recovery team to specifically pay attention to email sent from your email address.

Is there any news regarding my situation, holydarkness?

[holydarkness]

Is there any news regarding my situation, holydarkness?

I haven't heard from them and your case hasn't been touched and discussed from our list that I presented to them last weekend, but I've nudged them again to give me follow up for the latest situation of your case few minutes ago. Please wait a little?

[DockCableWhite]

Is there any news regarding my situation, holydarkness?

I haven't heard from them and your case hasn't been touched and discussed from our list that I presented to them last weekend, but I've nudged them again to give me follow up for the latest situation of your case few minutes ago. Please wait a little?

Oh, okay, I'll wait. Thank you.

[DockCableWhite]

Is there any news regarding my situation, holydarkness?

I haven't heard from them and your case hasn't been touched and discussed from our list that I presented to them last weekend, but I've nudged them again to give me follow up for the latest situation of your case few minutes ago. Please wait a little?

Still no news?

[holydarkness]

Is there any news regarding my situation, holydarkness?

I haven't heard from them and your case hasn't been touched and discussed from our list that I presented to them last weekend, but I've nudged them again to give me follow up for the latest situation of your case few minutes ago. Please wait a little?

Still no news?

Sadly, yes, though it's probably due to my absence on the forum for about almost the entire week last week, that perhaps your case got pushed down from my contact's attention. But rest assured that it is not off our plate and I nudged them about your issue every now and then, with yesterday as the most recent.



I am yet to hear from that contact, will made another nudge later today, as I have to leave early [few minutes from now] to handle the backlog of IRL matters that got delayed following that last week's chaos.

[just4kicks]

Wild... 6 months no answers and now a 6 week fiesta in BTC talk on top of this and BC can't give the man his 750 bucks.

I'm actually facing a similar thing right now, I hadn't played in BC since my last problem with them. Today decided to log in after like 3-4 months. I still have like 280 life time refs there who sometimes play. To my surprise there was like 90 bucks of affiliate commission and I discovered they have poker now, so I tried it. Happened to take balance to like 720 ish, requested 651 usdc via erc20 and few mins later while playing dice I get kicked out and account locked.

I had few laughs around the community, no wonder most have left this is like legit hilarious. I should be kycd long time ago and I've had this account for 5 years at least.
But what's like really weird is these winnings are from poker - meaning it's like straight from other ppl pockets, so the casino didn't lose a penny on my session, yet they are that broke that they can't pay me $651 and let me finish my $70 gambling session  

[DockCableWhite]

Is there any news regarding my situation, holydarkness?

I haven't heard from them and your case hasn't been touched and discussed from our list that I presented to them last weekend, but I've nudged them again to give me follow up for the latest situation of your case few minutes ago. Please wait a little?

Still no news?

Sadly, yes, though it's probably due to my absence on the forum for about almost the entire week last week, that perhaps your case got pushed down from my contact's attention. But rest assured that it is not off our plate and I nudged them about your issue every now and then, with yesterday as the most recent.



I am yet to hear from that contact, will made another nudge later today, as I have to leave early [few minutes from now] to handle the backlog of IRL matters that got delayed following that last week's chaos.

Any updates?

[holydarkness]

Any updates?

I am reinquiring, but please wait a little. I assign similar natured case to my contact and they got mixed up with things a little and I don't want to insult them by explaining ELI5, so I'll sort one thing at a time, and once I'm done with them with the other case, I'll re-run your case to them.

[DockCableWhite]

Any updates?

I am reinquiring, but please wait a little. I assign similar natured case to my contact and they got mixed up with things a little and I don't want to insult them by explaining ELI5, so I'll sort one thing at a time, and once I'm done with them with the other case, I'll re-run your case to them.

Got you, thanks

[holydarkness]

Any updates?

I am reinquiring, but please wait a little. I assign similar natured case to my contact and they got mixed up with things a little and I don't want to insult them by explaining ELI5, so I'll sort one thing at a time, and once I'm done with them with the other case, I'll re-run your case to them.

Got you, thanks

I got my contact to look into to your case. They told me that they've sent you a link for re-KYC by 29th August and you opened the link but didn't upload any document. Can you please confirm and, if you did, help us understand why you didn't follow up with the re-KYC?

[DockCableWhite]

Any updates?

I am reinquiring, but please wait a little. I assign similar natured case to my contact and they got mixed up with things a little and I don't want to insult them by explaining ELI5, so I'll sort one thing at a time, and once I'm done with them with the other case, I'll re-run your case to them.

Got you, thanks

I got my contact to look into to your case. They told me that they've sent you a link for re-KYC by 29th August and you opened the link but didn't upload any document. Can you please confirm and, if you did, help us understand why you didn't follow up with the re-KYC?

Thank you for this information. I have checked my email and found the message from August 29th. It is indeed marked as "read," but I honestly don't remember opening it or going through the process. It's possible I opened it by mistake without paying attention to the content.
​Could you please find out if it is possible for them to resend the message, or if I can use the same link I already have to upload the documents?

[holydarkness]

I got my contact to look into to your case. They told me that they've sent you a link for re-KYC by 29th August and you opened the link but didn't upload any document. Can you please confirm and, if you did, help us understand why you didn't follow up with the re-KYC?

Thank you for this information. I have checked my email and found the message from August 29th. It is indeed marked as "read," but I honestly don't remember opening it or going through the process. It's possible I opened it by mistake without paying attention to the content.
​Could you please find out if it is possible for them to resend the message, or if I can use the same link I already have to upload the documents?

Hmm... I'll try to reach them about this and whether or not it is possible to resend another re-KYC link if the previous one has expiracy date. I'll have to personally  say that it'll be a close call, due to the nature of the case, and that you've opened the link but didn't get through the end of the re-KYC process. But let's cross our fingers as my contacts do have their ways to amaze me sometimes.

[BC.Game Support]

Hello DockCableWhite,

We regret to inform you that sending another KYC is not possible. The account will be permanently locked.

Our risk team find compelling evidence of multiple abuse to our Terms of Service, like double use of KYC where the documents uploaded to verify your account also being used by other account, on top of multiple connected accounts and a possibility of account changing hands.

The decision made by our risk team is final, and account recovery is not possible.

[DockCableWhite]

Hello DockCableWhite,

We regret to inform you that sending another KYC is not possible. The account will be permanently locked.

Our risk team find compelling evidence of multiple abuse to our Terms of Service, like double use of KYC where the documents uploaded to verify your account also being used by other account, on top of multiple connected accounts and a possibility of account changing hands.

The decision made by our risk team is final, and account recovery is not possible.

​You state that there is "compelling evidence" that my documents were used to verify another account. This accusation is not only false, but it also directly contradicts your own stated KYC verification process.
​My KYC process required a live liveness check, including physical movements such as turning my head, in addition to providing my documents. It is a biological impossibility for another individual to have passed this crucial step using my documents. Your own security protocol is designed to prevent exactly this kind of fraud.
​How could your system allow for "double use" of my documents when your own procedure requires a live person to perform physical actions? This accusation makes your entire verification process seem fraudulent and deeply flawed.
​The claims of "multiple connected accounts" and "account changing hands" remain vague and unsubstantiated. They are just words without a shred of proof.
​I will not accept this "final" decision based on what appears to be a logically impossible scenario. I demand that you provide clear, compelling evidence that can explain how your own live verification process was bypassed.
​I have provided all information and cooperated fully, and I expect a genuine, substantiated response.

[brassnuts]

​You state that there is "compelling evidence" that my documents were used to verify another account. This accusation is not only false, but it also directly contradicts your own stated KYC verification process.
​My KYC process required a live liveness check, including physical movements such as turning my head, in addition to providing my documents. It is a biological impossibility for another individual to have passed this crucial step using my documents. Your own security protocol is designed to prevent exactly this kind of fraud.
​How could your system allow for "double use" of my documents when your own procedure requires a live person to perform physical actions? This accusation makes your entire verification process seem fraudulent and deeply flawed.
​The claims of "multiple connected accounts" and "account changing hands" remain vague and unsubstantiated. They are just words without a shred of proof.
​I will not accept this "final" decision based on what appears to be a logically impossible scenario. I demand that you provide clear, compelling evidence that can explain how your own live verification process was bypassed.
​I have provided all information and cooperated fully, and I expect a genuine, substantiated response.

I feel for you man, and i fear that you will never see those funds. Their poker arm has made the exact same fabricated claims against me too with zero evidence.

It's even worse for you because they're messing you around with this KYC stuff, and gave you hope, and now they come out and say this!

It's shocking.

[gh0573d]

Don't expect to see your money anytime soon. If they're scamming their employees, why wouldn't they do same with the players? (below is conversation with their ex Legal Counsel Jeff Ha from Hong Kong).