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Author Topic: Shuffle.com — Blocking Withdrawals after Legitimate Win  (Read 853 times)
holydarkness
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September 02, 2025, 07:51:57 AM
 #21

OP, I had a conversation with my contact on Shuffle just now, and I was informed that your demand has been granted, like... for a while, that the wager amounts has been returned while [if I understand this correctly] the winning amount is still being confiscated pending investigation.

Mind to check and confirm?

It has to be paid as a win and I've provided relevant proofs of my innocence to some important people who will have a look at this matter. My fight will continue till my bets have been settled as wins.

Sorry if I'm a bit unclear. What I am saying is, upon my inqury to my contact to return your wagering amount, they said that it's already done, yesterday if not the day before it. Just like your demand. Mind to check?

.
 MΞTAWIN 
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God Of Thunder
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September 02, 2025, 08:14:46 AM
 #22

OP, I had a conversation with my contact on Shuffle just now, and I was informed that your demand has been granted, like... for a while, that the wager amounts has been returned while [if I understand this correctly] the winning amount is still being confiscated pending investigation.

Mind to check and confirm?

Interesting!
But Noah confirmed here that this guy was placing bets on a fixed match, and this is not his first offense. So I thought we would get a similar response from your contact as well. But if the stake was returned to his account, this says something else. Also, the player says he had talked to the Stake owner and confirmed that they did not receive any flag or warning from the provider side.

@OP, could you share the proof that Eddie confirmed there were no warnings or flags on the specific match where you placed the bet? Meanwhile, can you please answer the question of holydarkness? Did they returned your bet amount?

.
 MΞTAWIN 
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September 02, 2025, 09:44:34 AM
 #23

Sorry if I'm a bit unclear. What I am saying is, upon my inqury to my contact to return your wagering amount, they said that it's already done, yesterday if not the day before it. Just like your demand. Mind to check?

The initial bet amount has been returned, now I'm waiting for them to settle it as a win.
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September 02, 2025, 10:05:02 AM
 #24

@OP, could you share the proof that Eddie confirmed there were no warnings or flags on the specific match where you placed the bet? Meanwhile, can you please answer the question of holydarkness? Did they returned your bet amount?

I've sent you the evidence through private messages. Please have a look.
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September 02, 2025, 10:34:07 AM
 #25

The initial bet amount has been returned, now I'm waiting for them to settle it as a win.

It was a fair gesture from Shuffle to give your deposit back until investigation is going on. They could have done it earlier as well when you asked them first. I will advise you to wait until investigation is over.
After reading the entire SS conversation I want to highlight this,



from this to



That was quick and had a different tone.





   

.
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September 02, 2025, 12:41:47 PM
 #26

After reading the entire SS conversation I want to highlight this,

That was quick and had a different tone.

Also want to highlight the fact that David's first message about the provider flagging the bet was a complete lie. It was shuffle themselves flagging the bet then asking the provider for an investigation. I've heard of innocent until proven guilty before. I'm hearing about guilty until proven innocent for the first time now.
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September 02, 2025, 04:41:04 PM
 #27

After reading the entire SS conversation I want to highlight this,

That was quick and had a different tone.

Also want to highlight the fact that David's first message about the provider flagging the bet was a complete lie. It was shuffle themselves flagging the bet then asking the provider for an investigation. I've heard of innocent until proven guilty before. I'm hearing about guilty until proven innocent for the first time now.

Do you have proof about this accusation? How come shuffle will flag your bet while the provider itself has access on your bet records done on their game.

Shuffle is paying other user win without any problem. If you are confident that you don’t do wrong then the decision will be in favor to you.

We will request for evidence check once results is already out.

.
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September 02, 2025, 08:38:08 PM
Last edit: September 03, 2025, 08:27:18 AM by JollyGood
 #28

Your conduct in this matter is alarming and not professional at all.

If the user has a history of abusing your platform, why did you tolerate him long enough to create a history of abuse? You should have banned the account on the very first (alleged) abuse.

Now that you mentioned it, you should elaborate on specifically how many times the OP has abused the Shuffle platform and what you did on every one of those instances.

Not only that, how do you respond to the OP when he stated Stake informed him there was no issue with that specific sports provider having no flags?

This seems to look very bad for Shuffle.

Hi guys - this user bet a fixed match, which naturally we do not tolerate whatsoever. It’s not the first time, this user has a history of abusing our platform, so unfortunately for him he’s all out of warnings.

Thanks,
Noah

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September 03, 2025, 07:29:13 AM
 #29

@OP, could you share the proof that Eddie confirmed there were no warnings or flags on the specific match where you placed the bet? Meanwhile, can you please answer the question of holydarkness? Did they returned your bet amount?

I've sent you the evidence through private messages. Please have a look.

I am unable to check the images. When I visit the link, it says the page doesn't exist. I tried VPN, and it's the same. Please use talkimg.com or hostmeme.com to upload your images before you send the links to anyone. Thanks for confirming that you received your initial bet amount. I think we should let holydarkness talk to the shuffle team and come up with a conclusion.

I personally think this behaviour was selective with this player. If Shuffle cannot prove that the specific bet was triggered by the odds provider, they should pay the player and apologize for what they did. They should be professional.

.
 MΞTAWIN 
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September 03, 2025, 09:23:57 AM
 #30

[moving my original inquiry here instead on the flag support/oppositon request thread in order not to pollute the thread with a bit oot topic]

The flag is supported.

I received screenshots in PM confirming the above.

Moreover, I asked to forward these telegram messages to me in order to authenticate the participants of the conversation (I had a history of correspondence with Eddie earlier, so when I clicked on the link, I opened a chat with him .... which confirms the authenticity of Stake's words).

NateShaw, mind to provide what icopress asked above. Or, if you already forward it, icopress, mind to confirm? I'll try to reach Noah and explain the situation and hopefully we can sort everything out, now with a flag on their profile.

.
 MΞTAWIN 
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JollyGood
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September 03, 2025, 12:36:40 PM
 #31

Unless there is solid evidence of wrongdoing on your part, what on earth is Shuffle doing by returning the initial amount yet not paying you any winnings?

If Stake have confirmed there were no problems with the provider in the same instance as Shuffle claimed there was, it means Shuffle is scamming.

I will also support the flag, leave negative feedback and distrust the Shuffle account (ndumm) unless they reply with an acceptable explanation soon.

The initial bet amount has been returned, now I'm waiting for them to settle it as a win.

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September 03, 2025, 02:08:24 PM
 #32

The initial bet amount has been returned, now I'm waiting for them to settle it as a win.


from this to



That was quick and had a different tone.

   

uhh is that from a shuffle REP ?

if they dont want people to bet on this 'trash' why do they offer it on site ??
So its fine if people lose but if anyone wins they can call is shady and TRASH.

Guess only they are allowed to make money from such TRASH, guarantee the markets of next matches of the same teams/tournament will still be available

holydarkness
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September 03, 2025, 06:02:26 PM
 #33

Unless there is solid evidence of wrongdoing on your part, what on earth is Shuffle doing by returning the initial amount yet not paying you any winnings?

It's as per OP's request, for his wager to be returned while waiting for investigation to be done instead of getting it returned plus or minus winning following a verdict.

I conveyed the request to Shuffle and they agreed.


If Stake have confirmed there were no problems with the provider in the same instance as Shuffle claimed there was, it means Shuffle is scamming.

I will also support the flag, leave negative feedback and distrust the Shuffle account (ndumm) unless they reply with an acceptable explanation soon.

The initial bet amount has been returned, now I'm waiting for them to settle it as a win.

Umm... there might be a bigger and more complex story here. Noah just begin giving me his side of the puzzle to piece together. I have to pause our conversation because I have RL matter to handle, but I'm nudging him again now.

Hopefully I'll get a more complete story when he returned my nudge and we can have another sit together.



For the time being though OP, NateShaw, mind to confirm their narrative that you had a prior situation with them back in February? A confirmation or denial about this will be much appreciated as it'll help me piece the puzzle.

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NateShaw (OP)
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September 03, 2025, 07:24:29 PM
 #34

For the time being though OP, NateShaw, mind to confirm their narrative that you had a prior situation with them back in February? A confirmation or denial about this will be much appreciated as it'll help me piece the puzzle.

Again an attempt to dodge the question at hand by them using what-aboutism. That situation has nothing to do with the current bet.
In fact During the last one month, I've helped them spot bad actors on Shuffle myself and this is what I get in return.
JeromeTash
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September 03, 2025, 08:49:23 PM
 #35

My friend had a similar experience. He deposited $7,000  and won $2,000 on sports. They denied his withdrawals for over a month, and even after asking for his KYC which he fully completed, they kept giving him excuses and workarounds. After a month, they finally put the money back into his balance, but blocked all sports bets and withdrawals, leaving him only able to play in the casino. In the end, he gambled it all away, and right after that, they suddenly allowed withdrawals again.
If this is true, then it was something so unfair. What was the point of refunding the balance if it wasn't withdrawable?

Did you friend bother opening a complaint i this forum or other platforms such as CasinoGuru?



Despite spending thousands in advertisement, Shuffle might be shooting themselves in the foot by making shady decisions. Not a smart move in the long run. Let me wait for the full part of the story on either sides.

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ndumm
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September 04, 2025, 12:31:21 AM
 #36

Hi guys,

I will lay out the following key findings for the bet placed by N8snathan on FC Poltava and Zorya Luhansk we have that lead us to believe that this bet is a fixed bet beyond any reasonable doubt.

Key Finding 1: N8snathan has bet fixed matches before

In October 2024, N8sathan specifically requested markets on Tomescu v Milojevic (ATP Challengers) - we didn't have this market listed due to integrity concerns raised by our provider. This was a red flag, but no bet was placed so we were lucky there.

In February 2025, N8sathan bet Albot Radu vs Kaylan Bigun. This was a fixed match, flagged by integrity services. As a result, his limits were pulled and we voided the bets. N8snathan acknowledged this at the time.

Key Finding 2: N8snathan has ties to match-fixing rings

After his limits were cut in February, N8snathan reached out offering information on other users that may be betting on fixes. He claimed to have this knowledge through a Russian match-fixing group that he was a part of, and proceeded to give information on users who I will not name for their privacy. These flags by him were correct.

As a result of his help, we wrongly assumed he would no longer be involved in these bets and increased his limits once more.

Key Finding 3: Suspicious betting patterns

- N8snathan's bets immediately preceding this flagged bet ranged in size from $35 to $300. Out of nowhere, he increased his size drastically to $30,000.
- N8snathan has never bet on Ukrainian football, or any football that is not Tier-1; generally he bets on tennis, and occasionally Tier-1 football (EPL)

- Another suspicious account initially raised the flag on this match for us 7 minutes before N8snathan placed his bet
- This account was a completely new account, only ever bet this match, the exact same market that N8snathan bet, betting the maximum they could get down
- The other suspicious account was voided in the same way that N8snathan was, we have not heard from them (which would only make sense if they knew why this would be flagged)

Key Finding 4: The teams involved in this bet have been investigated by police for fixing matches before

https://www.espn.com.sg/soccer/story/_/id/37554992/match-fixing-raids-launched-champions-league-final-ukraine-police

Key Finding 5: N8snathan failed to prove ownership of the wallet in which the funds were sent to Shuffle from

The funds received by N8snathan have never interacted with any wallets that are known as his. N8snathan had a discussion with our Head of Sports who requested he show video proof of ownership of the funds which were used to deposit in order to alleviate our match fixing concerns; N8snathan refused.

A lot of the time fixed matches are bet using other people/groups' funds, we correctly assumed that N8snathan would not be able to show ownership of the sending wallet as a result.


Key Note 1: We have paid out over $11M worth of withdrawals for N8snathan in the lifetime of his account

It does not make sense for us to flag a $30k bet on a user as big as this unless we have solid suspicion that the bet placed was fraudulent.

Key Note 2: We have taken over 650 individual sports bets for N8snathan, and voided 2 of them for integrity concerns

One was the first confirmed fixed bet, the other was this one.

Key Note 3: We reached out to our provider to flag integrity concerns

We reached out to our provider flagging that we believed this match was fixed, they responded saying that they did not have proof to conclusively determine that the bet was a fixed market. In saying that, we remain firm in our stance that we believe that with everything we know about this user and the way that the bets were placed, we are confident that the user knew the result of this bet before placing it. Fixed matches happen more frequently than you would expect, and usually they don't get flagged by providers since they're getting more sophisticated in covering their tracks.

We very clearly state in our Sports Terms of Service:

In the event that a match is suspected of being fixed, manipulated, or otherwise compromised, Shuffle reserves the right to withhold settlement of any affected bets until a full integrity review has been completed. This process may require extended time depending on the nature and scope of the investigation, including the involvement of official sporting bodies or regulatory authorities. If, upon conclusion of the investigation, a match is determined to have been fixed or its integrity otherwise compromised, Shuffle reserves the right to void any and all bets related to that event, regardless of whether the outcome had been decided at the time of bet placement or settlement.

Shuffle may also void bets at its sole discretion where credible suspicion of manipulation exists, even in the absence of official confirmation.

In this case, we strongly believe we are correct in our assessment of this bet. We recently have been targeted heavily by match-fixers, and we are establishing that we do not tolerate fixed bets; additionally, we have a strong trading presence internally who thankfully caught this where our provider couldn't. We utilise a 3rd party consultant for integrity, who we are unable to name due to their connections in that industry, who also advised us that this is highly likely a suspicious outcome.

Unfortunately, N8snathan wiped all of his messages with all of us before creating this thread, so most of the recreation of these events is based on internal logs we have. At no point has he been able to alleviate any of our concerns that this is not a fixed match. At the very least, if he could just prove that the funds that he received in his Shuffle account are from a wallet that belongs to him, it will go a long way in addressing the concerns we have.
NateShaw (OP)
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September 04, 2025, 03:50:45 AM
Merited by JollyGood (1)
 #37

Hi guys,

I will lay out the following key findings for the bet placed by N8snathan on FC Poltava and Zorya Luhansk we have that lead us to believe that this bet is a fixed bet beyond any reasonable doubt.

Key Finding 1: N8snathan has bet fixed matches before

In October 2024, N8sathan specifically requested markets on Tomescu v Milojevic (ATP Challengers) - we didn't have this market listed due to integrity concerns raised by our provider. This was a red flag, but no bet was placed so we were lucky there.

In February 2025, N8sathan bet Albot Radu vs Kaylan Bigun. This was a fixed match, flagged by integrity services. As a result, his limits were pulled and we voided the bets. N8snathan acknowledged this at the time.
I have 650 bets on site and another 350 bets easily through manual bets. So a history of abusing the platform translates to 1 bet in a thousand and 1 bet I have not even placed? I was asked by David the origin of the specific shady pick, which I’ve provided promptly recently.

Key Finding 2: N8snathan has ties to match-fixing rings

After his limits were cut in February, N8snathan reached out offering information on other users that may be betting on fixes. He claimed to have this knowledge through a Russian match-fixing group that he was a part of, and proceeded to give information on users who I will not name for their privacy. These flags by him were correct.

As a result of his help, we wrongly assumed he would no longer be involved in these bets and increased his limits once more.
This is a lie, I’ve offered information on an account that was sold to a Ruski who needed accounts with limits, as I knew the account’s previous owner and they owed me money. Not sure how that has been twisted into me being part of this ring. I have never been to, nor speak a word of Russian.

Key Finding 3: Suspicious betting patterns

- N8snathan's bets immediately preceding this flagged bet ranged in size from $35 to $300. Out of nowhere, he increased his size drastically to $30,000.
- N8snathan has never bet on Ukrainian football, or any football that is not Tier-1; generally he bets on tennis, and occasionally Tier-1 football (EPL)
Not sure how betting $30,000 is suspicious when I’ve bet $100,000 per bet prior to this on multiple occasions and even $1,000,000 a few times. As for being an obscure market for me to bet on, I’ve bet on very obscure markets before too: from FIFA to Badminton to Chinese basketball.

Key Finding 4: The teams involved in this bet have been investigated by police for fixing matches before

https://www.espn.com.sg/soccer/story/_/id/37554992/match-fixing-raids-launched-champions-league-final-ukraine-police
An article from 7 years ago, with an investigation that led nowhere, is not the revelation that you think it is. You can find such articles about some of the biggest athletes too.

Key Finding 5: N8snathan failed to prove ownership of the wallet in which the funds were sent to Shuffle from

The funds received by N8snathan have never interacted with any wallets that are known as his. N8snathan had a discussion with our Head of Sports who requested he show video proof of ownership of the funds which were used to deposit in order to alleviate our match fixing concerns; N8snathan refused.

A lot of the time fixed matches are bet using other people/groups' funds, we correctly assumed that N8snathan would not be able to show ownership of the sending wallet as a result.
I refused? I provided the video proof to him as he requested, the moment he asked for it. I also offered to sign a message of his choice or send a transaction to an address of his choice from the address I deposited. This is a straight-up lie.
https://files.catbox.moe/kgibsz.jpg

Key Note 3: We reached out to our provider to flag integrity concerns

We reached out to our provider flagging that we believed this match was fixed, they responded saying that they did not have proof to conclusively determine that the bet was a fixed market. In saying that, we remain firm in our stance that we believe that with everything we know about this user and the way that the bets were placed, we are confident that the user knew the result of this bet before placing it. Fixed matches happen more frequently than you would expect, and usually they don't get flagged by providers since they're getting more sophisticated in covering their tracks.
So it was a lie all along that the provider flagged the bet. The first thing I was told was the provider flagged the bet. But in fact, it was you guys flagging the bet yourselves, then asking the provider if there was suspicious activity. You are also stating that the provider cleared the bet of suspicion, and upon my own research, 2 other providers have cleared the bet of any suspicion as well. So somehow you claim your internal trading team is better than 3 different providers? And it was not Radar Integrity Services that flagged the bet as David claimed to me.
https://files.catbox.moe/kx1oyk.jpg

ndumm
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September 04, 2025, 05:22:08 AM
Last edit: September 07, 2025, 11:24:39 PM by ndumm
 #38

I have 650 bets on site and another 350 bets easily through manual bets. So a history of abusing the platform translates to 1 bet in a thousand and 1 bet I have not even placed? I was asked by David the origin of the specific shady pick, which I’ve provided promptly recently.

I included your manual bets in the 650. You also had a spate of past-posted bets that our provider raised with us in September 2024.

So that is one confirmed fixed match bet, one confirmed string of past-posted bets, one enquiry about an obscure market that was confirmed to be fixed, and now this recent bet. Most users have 0 fixed/past-posted bets recorded, and it is very difficult to stumble into a fixed bet as they are on smaller markets that don't usually see action.


This is a lie, I’ve offered information on an account that was sold to a Ruski who needed accounts with limits, as I knew the account’s previous owner and they owed me money. Not sure how that has been twisted into me being part of this ring. I have never been to, nor speak a word of Russian.

Messages from N8snathan referring to 'that russian fixer', unfortunately he deleted the rest of the conversation: [removed link]


I refused? I provided the video proof to him as he requested, the moment he asked for it. I also offered to sign a message of his choice or send a transaction to an address of his choice from the address I deposited. This is a straight-up lie.

If you can send through a video of you accessing the wallet that the deposit came from, starting with 4BiZx4, that will resolve one of the core issues we have. I was forwarded the video you sent, it shows you sending money to that wallet but does not show ownership of the wallet itself, which is important - when requested for proof of the actual wallet itself, this is the response we received: [removed link]


Thanks
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September 04, 2025, 05:38:30 AM
Last edit: September 04, 2025, 05:49:16 AM by NateShaw
 #39

Messages from N8snathan referring to 'that russian fixer', unfortunately he deleted the rest of the conversation: https://files.catbox.moe/9budz2.png
Brought out of context, I was reporting being approached to David and spinning this to make me look like I was part of this instead is in very bad faith. Sets a precedent that, it is better to stay silent than report being approached by such individuals.

If you can send through a video of you accessing the wallet that the deposit came from, starting with 4BiZx4, that will resolve one of the core issues we have. I was forwarded the video you sent, it shows you sending money to that wallet but does not show ownership of the wallet itself, which is important - when requested for proof of the actual wallet itself, this is the response we received: https://files.catbox.moe/dmrmy9.png
Thanks
It can be provided now that it has come to this. In the message I also clearly state that I can sign a message or send a test transaction. After this message Shuffle completely ceased communication with me while I tried to get in contact multiple times.
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September 04, 2025, 08:33:17 AM
 #40

I've sent the proof of funds to Noah via Telegram.

At this point, their responses have shifted into whataboutism, but the original issues I raised remain completely valid:

1. They falsely claimed the provider flagged the bet – when in reality, they flagged it themselves.

2. They're continuing to pursue this independently, despite three separate providers confirming the bet was clean.

3. They kept the markets open even after blocking my withdrawals for this specific game, suggesting an intent to void winning bets while keeping losing ones. No other platform removed this market. The below screenshot is from Shuffle 45min after they blocked my withdrawals for betting on this exact same game.
https://files.catbox.moe/gleyqm.jpg

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