Romanian casino pays 30 000 000 euros "won" from a glitch

[swogerino]

It is most likely done to attract attention to their casino, I am sure there in Romania people will think why don't we try this casino, this looks honest enough to even pay people who won from a glitch in the system. Sounds like a set up job to me, as I clearly can ask why I have never seen this in well reputable cryptocurrencies casinos for example, simply because they already have made their name well known and they have a huge yearly profit, year after year. The casino mentioned here just paid 30.000 EUR which is a irrelevant amount or even ridiculously low amount to these cryptocurrencies reputable casinos which this type of amount they even pay without that much of an auditing I must say. No real news for except that people in Romania should be careful as maybe they will lose a lot of money while this casino tries to accumulate profit on the back of people loses.

[Frankolala]

Wow. This is very generous of the casino to pay winners despite the glitch which led to their wins even when they're aware of. I am happy that a casino had to take the responsibility of the error in their system and pay the gamblers who took advantage of the glitch to make profits and accpted the losses. This is a good marketing strategy to build trust because Superbet casino will be flooded with new users by now.

[NeuroticFish]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

I've overheard a talk today on this topic between some of my colleagues and their conclusion was that it's probably a commercial stunt.
The loss was far from unbearable and it helps their image much more than any advertisement. They'll earn that money back in no time and they benefit now from this.

Imho it doesn't matter.
If it was truly an error and a decision to pay, it was a lucky error and a smart decision.

[peter0425]

Wow, thats really generous of the casino. It also shows how much money a casino makes being able to afford these kind of mistakes.

Who knows where they pulled the money from. Even if they could technically afford paying out this much, hard to believe that they would not have at least taken some hit. They probably did not want to deal with lawsuits as I think that would have been the consequence of this event. That would have been more expensive, I believe and would have just wasted their time as well.

[batang_bitcoin]

Wow, that's a life changing message when they stand to what they think is right. Kudos to superbet.

I think this is a form of promotion to earn the trust of users.

Yeah, it's also part of their promotion and it's an investment for them at the same time, increasing the reputation they have for paying that much. 30M Euros is such a huge money so, basically this is an exposure for them and a publicity that will definitely attract more gamblers to them.

[sokani]

I find this hard to believe. Maybe there was a glitch in the system and some persons won, but the figures (the number of gamblers and the amount won) are being exaggerated. Most casinos will not honour the winnings even if it is just a few dollars, not to talk of €30 million euros, which is quite a huge amount of money. If the casino truly did it, then it's commendable.

[arallmuus]

Highly unlikely, that would make their profits what, ~100 millions a month, 1.5 half billion a year?
Their actual revenue (not profit) in Romania was 120 million euros for 2024, and their profit was 12 million euros.

I guess this is limited to only that specific Superbet not the whole Superbet group because it just doesnt make sense if their revenue as whole Superbet Group is only 120 mil euros

Is there any insurance against mistakes on the part of bookmakers with insurance companies?

Probably not but I guess PlayTech as the creator of the specific game would have to pay some of it out of their own pocket as well as part of the contract. AFAIK casino shared some profit back into these games provider so yeah it just make sense if they actually pay it back as well in case there is an error leading to the casino having to lose this much

[retreat]

From the story, it wasn't the user's fault, it was entirely the platform's fault. So, when users took advantage of this, the casino couldn't really blame them, as their system was at fault and they should have been able to address it. And I'm quite impressed that the casino unblocked the previously blocked accounts and even paid out all previously withheld winnings to users. Even though it was a substantial amount, they still paid it out. I believe this could potentially lead to more loyal users, as they see the platform as having integrity and taking responsibility for any errors.

[mcdouglasx]

I think these types of errors should be paid for. I don't know if they have an agreement with the company that develops them to minimize these types of risks. In addition, a casino will not make their reputation shaken by a bug, so this is the decision that any intelligent person would make. Although these things should be monitored in real time to prevent them from spreading and to be able to mitigate them as quickly as possible. Good choice and good gesture.

[STT]

I'd let them keep the money but on the basis of being a promotional bonus subject to a required number of reuses before being able to cash it out.   If its an obvious error and it wasnt even of their own origin then I guess that'd be fair enough, in theory the liability is elsewhere?
  I do wonder why isnt anyone watching the figures as they occur to pick up on errors causing all wins, dont they have someone surely.

[Davidvictorson]

The main source is in Romanian, I checked two English versions but they are worse than google translate so here it goes:

It all happened on Saturday night, when information appeared on the discussion groups that the Fire Blaze Red Wizard game, created by Playtech, had an error and was offering guaranteed winnings to those who bet. Although you could only bet one leu on each hand, all of them were winners!
The bug that appeared in Fire Blaze Red Wizard thus offered bettors winnings on every hand. The information quickly spread among gambling enthusiasts, who stormed the Superbet app and began betting non-stop.In the first phase, after a few hours, Superbet decided to block 7,500 accounts where winnings had been recorded as a result of this error. The other users continued to bet, and win, continuously, until the morning.
Seeing that the error persisted, on the one hand they were happy because they could see the amounts in their betting account growing minute by minute, but on the other hand they began to be more and more convinced that their "work" would not be rewarded.

Surprise, though. Superbet management decided to pay out all these winnings – including the 7,500 users whose accounts were blocked – even though they were obtained due to an error in the game created by Playtech.

The company sent the following message:

"Welcome,

Further investigations into your activity on certain Casino games have been concluded, and your account has been unblocked.

We made the decision to honor all payments on those games, taking into account the history and status that Superbet has in the Romanian gambling industry. We are known as the betting and casino operator that pays out any winnings, regardless of the amounts. As those who accept all bets and any stake on games. And we do not want this to change.

All restrictions on your account have been lifted. Enjoy your winnings! Good luck!”

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

Something tells me that someone is going to get fired... well this is past so let me say someone already got fired. 
Good for the casino to honor their word but they have lost a lot of money and may be out of business if that ever happens again. On the other hand, they would have gotten new customers who will continue to play there hoping that such type of glitch will occur again and they will be lucky winners.

[passwordnow]

Wow, thats really generous of the casino. It also shows how much money a casino makes being able to afford these kind of mistakes.

Who knows where they pulled the money from. Even if they could technically afford paying out this much, hard to believe that they would not have at least taken some hit. They probably did not want to deal with lawsuits as I think that would have been the consequence of this event. That would have been more expensive, I believe and would have just wasted their time as well.

This has taken them some hit for sure but they know where to get it back, so they're for sure going to recover it through the other players. When this news blows to their local and it'll make a lot of gamblers think that any amount that they'd won, this casino is going to pay them out. The marketing is also part of this blow and they're brilliant with that even with some glitch. It's not only about satisfying their customer but also, trying to get the crowd through this one big decision that they have made.

[GiftedMAN]

Why do I feel it is a deliberate action done by the casino. I think this is a form of promotion to earn the trust of users. Casino's can go any length to advertise themselves even if it is to lose money. Basically, reputable casino's spend so much money in endorsement and advertisement. But 30 000 000 euros is quite a huge amount to pay users for free.

The amount of money that was involved should be enough reason to prove to you that it wasn't a form of promotion and it wasn't a deliberate act by the casino, there are other better ways to do promotions of the company is trying to get more customers they can even decide to double the despite of customers just to intise them to rush to the casino but the amount involved in this particular case is too much but the casino has to pay up to attract more customers and to gain more trust and popularity from others who must have gotten the information as it was spreading across all over the media.

[Shinpako09]

That’s not a small sum. The casino could’ve chosen not to pay them since it was clearly a glitch, but they still did. That’s a significant amount even for a casino. They may have lost that money, but they gained the trust of gamblers. Another upside is players might flock to them hoping to find another glitch, which would increase the number of players. They know the game, and they wouldn’t have paid if they weren’t confident they could earn it back. It might even happen faster this time.

[sunsilk]

They have shown on how responsible they are for the winnings of their users. A casino that has a lot to pay for with the big amounts need some tough decisions to be done.

And they also paid the 7500 users that have been block. That's so nice of them and what could have been the reason for this? maybe there is no other reason but they just want to show on how good in faith they are in paying.

[robelneo]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

That casino is an exception; they prefer to protect their reputation. There is a possibility of being sued, so they prefer to avoid such suits and maintain their reputation, in the hope that positive feedback and praise from the gambling community will translate into continuous patronage and a steady flow of revenue in their casino.
It's easy to trust this, where they value trust over profit.

[TopTort777]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

That casino is an exception; they prefer to protect their reputation. There is a possibility of being sued, so they prefer to avoid such suits and maintain their reputation, in the hope that positive feedback and praise from the gambling community will translate into continuous patronage and a steady flow of revenue in their casino.
It's easy to trust this, where they value trust over profit.

If they could prove that it was a glitch in a game system, then why be afraid of being sued? And isnt having a glitch in a game also a hit on a reputation? This time glitch worked in favour of gamblers, next time glitch will work as a "gambler can only lose". Imho to protect their reputation, their tech guy must have noticed it and put whole casino on maintenance until solved.

[giammangiato]

This story is incredible, these are serious people, this casino made a wonderful move, knowingly honoring the mistake, honoring all winnings, and this, in addition to providing tremendous publicity, increases its reputation for reliability.
We think it's lost money (definitely), but it's not a loss, it's an investment because now many players will sign up and others will play at that casino often.
Congratulations to those who enjoyed their winnings. Do they say that luck doesn't matter in gambling?

[crwth]

They are likely to have a discussion with Playtech, the provider of the bug. There are reasons why some people check bugs in their games, and it's due to their diligence.

It's quite noble for the casino to make them reliable and trustworthy in the eyes of gamblers. They are taking accountability, which makes them an attractive place to gamble.

Is there an official statement or press release for this? I'm curious on how they would play this out.

[Dr.Bitcoin_Strange]

Is good of the casino, they will definitely get some credits for this kind of action they took. Although it's actually a mistake by them because since the game had a glitch, they should have close down the game for the moments it was having bug until it was fixed. Secondly, I believe that they agreed to pay off such high winning because they are actually worth more than that amount and also they have their house edge to get the money back from gamblers that will start gambling non stop, hoping to get such opportunity again.