2UP.io | No-KYC Crypto Casino & BTC Sportsbook | Fast Withdrawals + 200% Bonus

[hd49728]

I understand that, but in this case it’s clear that you did not intentionally violate the casino’s terms, right?
The main purpose of setting rules and terms is to protect both the service provider and the customer, not to punish customers. So, as long as you didn’t intentionally violate the rules in order to abuse the system, I don’t see why they can’t be more lenient and help you resolve your issue.
Anyway, if you are okay with their decision, then all you can do is find another casino and make sure not to make the same mistake again.

The user probably did not intentionally violate the 2UP's ToS, but he must proactively contact 2UP's customer support in order to inform about his issue and get their proper support on this.

If a person does not intend to cheat the casino, does not intend to break ToS, but by mistakes of account information backup, I think the company can support him to close one of his two accounts, then only officially use one of two accounts from now.

It's too strict if a person as customer already proactively asked for support but still get strick punishment like account bans on all two accounts. I think and hope that 2UP can be linent with support for him.

[internetional]

I understand that, but in this case it’s clear that you did not intentionally violate the casino’s terms, right?
The main purpose of setting rules and terms is to protect both the service provider and the customer, not to punish customers.

I think so too. But in the current version of the rules, the wording is such that it protects only the casino. And a user who unintentionally violated the rules has no protection at all.

It's too strict if a person as customer already proactively asked for support but still get strick punishment like account bans on all two accounts. I think and hope that 2UP can be linent with support for him.

No, you misunderstood. I didn't get banned. But I also didn't receive any protection from being banned. That is, I can be banned at any moment.

When you said note. Do you mean a computer or a mobile notepad, if yes?
What you're practising is not good i mean, having your account login information saved on an online device, which could be easy for an online attacker to have access to the account information.

The note with passwords is stored in encrypted form.

[Maus0728]

I had a visit on the website and I registered, I gotta say, this is a really cool online casinos. Not particularly fond of online gambling myself but the website is not that overwhelming to the eyes and your simple yet elegant design is really something I love, blue suits nice. I love your Blog page, I hope that I would see more articles posted there in the future, I am interested of playing Liar's Dice because of your blog on how to play it, is it played like Cee-lo? I love the bluffing aspect, did not expect bluffing to be something you can do outside of poker tables. I hope the Blackjack would be enabled someday in my region.

[TryNinja]

No, you misunderstood. I didn't get banned. But I also didn't receive any protection from being banned. That is, I can be banned at any moment.

To be fair, you made yourself very clear here. If they ever ban you for "multi accounts", that would look very bad with the bitcointalk community.

Just make sure you NEVER login to another account that isn't your main one. You remembered the email? It doesn't matter, just pretend that account never existed.

[hd49728]

No, you misunderstood. I didn't get banned. But I also didn't receive any protection from being banned. That is, I can be banned at any moment.

I guessed so too, and I understood your concern as well as your intention to contact support, inform the company about this issue in order to keep your account and fund safely. I believe it is your good proactive action but surely you need to be supported by the company through their customer support staffs, then the compliance team.

To be fair, you made yourself very clear here. If they ever ban you for "multi accounts", that would look very bad with the bitcointalk community.

Just make sure you NEVER login to another account that isn't your main one. You remembered the email? It doesn't matter, just pretend that account never existed.

Even so, if he logs in his second account on a same device that was used for a first account, and perhaps with same IP addresses, problems can appear anytime. It's one of his biggest concerns and to avoid any sudden trouble, he wants to inform 2UP.io about this, and get their support and exclude one of his accounts, to make sure that he will have only one eligible account to use without problems with compliance.

[adultcrypto]

This is why I lost access:

1. I registered an account on 2up.io. The email address, the username on the site, and the password were saved in my clipboard history. I planned to paste them from there into a note where I store all my passwords.
2. I opened the password note and discovered that I already had an account on 2up.io. So I did not save the new one.
3. I decided to check whether I was violating the 2up.io ToS. It turned out that I was: even attempts to register second accounts are prohibited, regardless of the reason.
4. The email address and username information was gradually pushed out of the clipboard history by new data that I copied there.

So, if I had wanted to continue using the account, I could have kept access to the email address it was registered with. But I did not do that, and now it is impossible to restore anything.

I think it will be better you report the issue to the support so they delete the other account you lost access to, instead of waiting for the casino to find out one day when you make big withdrawal request (that is usually when they scrutinize accounts). When it gets to this point, it will be difficult for you to resolve. By the way, did you make deposits in both accounts or just one of them? If you have made deposit in both, it might be a little problematic for you as you might forfeit the funds in one of them. Just reach out to the support and explain yourself before they find out by themselves.

[lionheart78]

I think it will be better you report the issue to the support so they delete the other account you lost access to, instead of waiting for the casino to find out one day when you make big withdrawal request (that is usually when they scrutinize accounts). When it gets to this point, it will be difficult for you to resolve. By the way, did you make deposits in both accounts or just one of them? If you have made deposit in both, it might be a little problematic for you as you might forfeit the funds in one of them. Just reach out to the support and explain yourself before they find out by themselves.

As I follow the story, I believe the person had already approached the staff and stated his case and requested an account deletion.  But it was unsuccessful because the platform requires the username and email address of the account which the person forgot.

In this case I can understand the casino. But then the user should be able to use his new account and if they detect the other account with the forgotten email they can not ban him for multiple accounts. If he only wants one  account and only uses that one, he shouldn't be penalized.

I think it is not too late to inquire about the possibilities. The user should inquire if he can still use the 2nd account without any problem, since he had requested the first account where he has no access for deletion, but it was not possible due to circumstances.

[Perfectbaby]

No, you misunderstood. I didn't get banned. But I also didn't receive any protection from being banned. That is, I can be banned at any moment.

To be fair, you made yourself very clear here. If they ever ban you for "multi accounts", that would look very bad with the bitcointalk community.

Just make sure you NEVER login to another account that isn't your main one. You remembered the email? It doesn't matter, just pretend that account never existed.

Yes that is the best thing to do currently as to pretend that never existed before, again shouldn't login to the account so that they wouldn't be sharing same IP or even use the same wi-fi to access it. With this the main account would be save and free from ban.

[blockman]

I think it will be better you report the issue to the support so they delete the other account you lost access to, instead of waiting for the casino to find out one day when you make big withdrawal request (that is usually when they scrutinize accounts). When it gets to this point, it will be difficult for you to resolve. By the way, did you make deposits in both accounts or just one of them? If you have made deposit in both, it might be a little problematic for you as you might forfeit the funds in one of them. Just reach out to the support and explain yourself before they find out by themselves.

The verdict will depend on the staff if they will bring this up to the higher position in the management. But they also need to apply their compassion in it since the user have been honest with them and he's interested in staying in 2up. So, it's all in the matters of communication and how the team will respond to that. I guess that they have cases like this before and they have made the right decisions.

[khaled0111]

TryNinja is somewhat correct here although I’m not completely sure what he is suggesting is going to work here. However, this is the best thing to do in this case and especially if you don’t get appropriate assistance from the casino’s support team.
Better reach out to customer support again andexplain your case to them and ask for thorough assistance and if you don’t get the help you were looking for then you can start asking for support from this community.

[lionheart78]

To be fair, you made yourself very clear here. If they ever ban you for "multi accounts", that would look very bad with the bitcointalk community.

Just make sure you NEVER login to another account that isn't your main one. You remembered the email? It doesn't matter, just pretend that account never existed.

Yes that is the best thing to do currently as to pretend that never existed before, again shouldn't login to the account so that they wouldn't be sharing same IP or even use the same wi-fi to access it. With this the main account would be save and free from ban.

Rather than to speculate, I suggest that the user should reach out to support staff and inquire about using the second account. He must have a clear understanding of the possible consequences of using the second account.  It is better to know the real outcome from the platform itself than to speculate beside, there is no harm in asking and making things clear.  

If the support staff said that it is ok, then the user can use his second account without any worries.

[BlackBaron]

Rather than to speculate, I suggest that the user should reach out to support staff and inquire about using the second account. He must have a clear understanding of the possible consequences of using the second account.  It is better to know the real outcome from the platform itself than to speculate beside, there is no harm in asking and making things clear.  

If the support staff said that it is ok, then the user can use his second account without any worries.

I totally agree with you, and this is actually a question for me. Why doesn't someone try to ask directly through support when they have a problem. I'm not saying they're doing anything wrong when they ask here, but it's more effective to ask support directly because they'll either confirm it immediately or require us to wait a while because they'll usually check with the team first.

If they have done that, then they can share their experience here. Because we will definitely only listen to speculation based on our experience if someone asks us here.

[hd49728]

TryNinja is somewhat correct here although I’m not completely sure what he is suggesting is going to work here. However, this is the best thing to do in this case and especially if you don’t get appropriate assistance from the casino’s support team.
Better reach out to customer support again andexplain your case to them and ask for thorough assistance and if you don’t get the help you were looking for then you can start asking for support from this community.

Without official assistance and reply from the team on what to do next, what will be handled for two accounts, the safest thing to do for the user is don't fund that account.

If he has fund in that account, withdraw it first.
Wait for customer support's replies and guides on what to do, and before he gets confirmation from the team that his new account is eligible and his first account was terminated and excluded by support, it's risky to store fund in the second account or fund it with new deposits.

If he plans to bet with small fund, he can take risk by funding the second account and continuing with his bets but it's not my recommmendation.

[gunhell16]

I don't know why you had an account registered before, and still had information to login it with email and password, what was a reason for register your second account with a disposable email address and did not care about that account username and password too?
There is really big confusion from your activities and if you have no solid clarification accepted by 2UP, they will not give you a second chance with your old account.

You use generate email for one time use?

If it is a mistake, it is a truly big mistake. I never use a one-time used email, a throw-away email to register my account that will be funded with money later.

No, the service where I used the generated email address allows you to return to it if you remember the address. But if you do not remember the address, it is impossible to check the emails in it.

This is why I lost access:

1. I registered an account on 2up.io. The email address, the username on the site, and the password were saved in my clipboard history. I planned to paste them from there into a note where I store all my passwords.
2. I opened the password note and discovered that I already had an account on 2up.io. So I did not save the new one.
3. I decided to check whether I was violating the 2up.io ToS. It turned out that I was: even attempts to register second accounts are prohibited, regardless of the reason.
4. The email address and username information was gradually pushed out of the clipboard history by new data that I copied there.

So, if I had wanted to continue using the account, I could have kept access to the email address it was registered with. But I did not do that, and now it is impossible to restore anything.

It's better to ask 2up casino support about this issue first than you get confused yourself, I'm sure the casino won't be strict in this case especially since you didn't misuse any bets, this is purely an accidental mistake.

That way you will get a definite answer from the casino on this matter.

Yes, I will contact support today. I will ask the casino to consider changing the ToS, because in their current form they are unnecessarily strict.

Of course, I should have read them before registering, not after. But I think that changing clauses 3.1 and 3.3 would not make things worse for anyone.

This just got me thinking did you inform their support team first, or did you make a post here before speaking about the problem you caused, which was a violation of their ToS? Because wouldn't it have been better to tell them first in the first place? At least only you and the casino's team would have known about your concern, dude.

But if you also want the members here on the forum to know, there's no problem with that since it was your choice in the first place. I was just wondering, that's why I asked you if the casino deletes one of your accounts, I personally think that would be a better course of action,
in my opinion.

[internetional]

This just got me thinking did you inform their support team first, or did you make a post here before speaking about the problem you caused, which was a violation of their ToS?

My motivation was simple. I wanted to write a short review in this thread about my experience interacting with this casino. That is why I went there to register.

The experience was limited to that very registration, which violated the casino's rules, and chat with customer support.

Do you mean that drawing public attention to an issue before discussing it with the casino administration actually contradicts the ToS?

[Zoomic]

xxx
Do you mean that drawing public attention to an issue before discussing it with the casino administration actually contradicts the ToS?

No, maybe he meant that drawing attention of the public before discussing it with the casino administration contradicts the ToS of natural fair hearing.

[reagansimms]

Rather than to speculate, I suggest that the user should reach out to support staff and inquire about using the second account. He must have a clear understanding of the possible consequences of using the second account.  It is better to know the real outcome from the platform itself than to speculate beside, there is no harm in asking and making things clear.  

If the support staff said that it is ok, then the user can use his second account without any worries.

I totally agree with you, and this is actually a question for me. Why doesn't someone try to ask directly through support when they have a problem. I'm not saying they're doing anything wrong when they ask here, but it's more effective to ask support directly because they'll either confirm it immediately or require us to wait a while because they'll usually check with the team first.

If they have done that, then they can share their experience here. Because we will definitely only listen to speculation based on our experience if someone asks us here.

Yes, asking here is not a mistake, but it would be more effective to ask customer support directly because they are the most appropriate resource because they have access to more complete information and can provide more specific answers. Maybe the reason he asked here was because he wanted to get a faster answer based on the same experience from other users or was lazy to wait in line when asking directly to customer support.
I have also had the same experience (at other Casinos) while waiting in line at customer support, although it feels boring, but have to be patient to get a more accurate answer or solution.

[maknyos]

Rather than to speculate, I suggest that the user should reach out to support staff and inquire about using the second account. He must have a clear understanding of the possible consequences of using the second account.  It is better to know the real outcome from the platform itself than to speculate beside, there is no harm in asking and making things clear.  

If the support staff said that it is ok, then the user can use his second account without any worries.

I totally agree with you, and this is actually a question for me. Why doesn't someone try to ask directly through support when they have a problem. I'm not saying they're doing anything wrong when they ask here, but it's more effective to ask support directly because they'll either confirm it immediately or require us to wait a while because they'll usually check with the team first.

If they have done that, then they can share their experience here. Because we will definitely only listen to speculation based on our experience if someone asks us here.

Yes, asking here is not a mistake, but it would be more effective to ask customer support directly because they are the most appropriate resource because they have access to more complete information and can provide more specific answers. Maybe the reason he asked here was because he wanted to get a faster answer based on the same experience from other users or was lazy to wait in line when asking directly to customer support.
I have also had the same experience (at other Casinos) while waiting in line at customer support, although it feels boring, but have to be patient to get a more accurate answer or solution.

Asking directly to support is more effective, because only they can answer what we need, so I agree with this. Yes, they might want to get a quicker answer from other people's experience, but the problem is that usually the problem is different. Because even if the problem looks the same at first glance, there will usually be differences too.
That's also the problem, where usually people or even myself are not very patient in waiting for answers, especially having to queue. But we should also be able to understand because they also not only solve the problems we experience, but many customers also have problems so they have to solve one by one which will definitely take time.

[un_rank]

Does anyone have any AFCON betting tips? I have been looking at the games for the past half hour and I cannot decide what to pick. Previously, I will go with low scorelines but there have been good number of goals scored in the games played, I am not sure that will work.I had a few decent wins playing slots, but I usually like to place some bets on sports before I run my balance to zero -



- Jay -

[gaynellehalsey]

https://bitcointalk.org/index.php?topic=5569415.0

Be careful, a dishonest casino has opened up and even wrote off my deposit, citing its fraudulent rules for withdrawing money.