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Author Topic: Is Changelly a scam?  (Read 318 times)
zerowagner (OP)
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October 25, 2025, 08:59:44 PM
 #1

I’ve been reading a lot of complaints lately about Changelly, and the pattern looks worrying. Many users report that once they try swapping a larger amount, their transaction suddenly goes “on hold” and they’re hit with endless KYC requests, ID, selfies, proof of income, wallet screenshots, and more. Even after submitting everything, several people say their funds were never released.

Some users claim they tracked their coins on-chain and saw them moved to other exchanges like HitBTC while Changelly insisted the funds were still “under review.” Others noticed the terms of service quietly changing, or the support team asking for new documents each time one set was completed.

Common red flags mentioned by users:

- Transactions “on hold” without clear reason or timeline
- Constantly changing KYC demands
- Lack of transparency about fund status
- Funds traced to external exchanges
- Support giving vague or repetitive replies
- TOS updates after disputes begin

It might not be an outright scam, but it definitely feels like a system built to stall or trap users with larger amounts. If you plan to use Changelly, especially for big swaps, read the Reddit threads first, there are a lot of warning stories out there.
JeromeTash
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October 25, 2025, 09:15:33 PM
 #2

You already have answers and even listed red flags in your post, and you still ask if Changelly is a scam?
Ok let's say it is not a scam from a neutral point of view, reading through the different reviews will still make it the last choice of swap service to use. There are much better swap services out there that won't even bother you with KYC verification - https://kycnot.me

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October 25, 2025, 09:49:30 PM
 #3

There are allegations against many exchanges including Changelly, Changenow, SimpleSwap, etc. that they freeze their customers' funds under various pretexts, the rate of which is now increasing at an alarming rate. The negative reviews that are being seen against them are actually true. Crypto users should stay away from these systematic scam exchangers to exchange their funds safely. And of course, we should always write against these systematic scam exchangers, to keep community members safe.

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DPHOR
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October 25, 2025, 10:09:38 PM
 #4

This is the problem people generally face out there but without them making the right choice of using exchange. However, I can't use any new recent exchanges to make sure I patronized them then at the end I would have to face many difficulties while using their exchange.

One thing you must understand is that you can never be sure of exchange when they being launched and anytime they could raise alarms back on their platform that is why I do not trust them.


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julerz12
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October 27, 2025, 07:01:46 AM
 #5

Common red flags mentioned by users:

- Transactions “on hold” without clear reason or timeline
- Constantly changing KYC demands
- Lack of transparency about fund status
- Funds traced to external exchanges
- Support giving vague or repetitive replies
- TOS updates after disputes begin
Despite all the red flags you mentioned, and the r/LedgerWallet subreddit is full of similar complaints; they are still endorsed by Ledger Wallet as their "partner" to exchange crypto from one asset to another.  Cheesy
https://www.ledger.com/swap-changelly

Makes you wonder how much that exchange is paying Ledger to let them still be their recommended exchange (maybe? Allegedly), or Ledger itself just doesn't give a flying F to its users?

ihavenoidea24
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February 15, 2026, 12:11:06 PM
 #6

I’ve been reading a lot of complaints lately about Changelly, and the pattern looks worrying. Many users report that once they try swapping a larger amount, their transaction suddenly goes “on hold” and they’re hit with endless KYC requests, ID, selfies, proof of income, wallet screenshots, and more. Even after submitting everything, several people say their funds were never released.

Some users claim they tracked their coins on-chain and saw them moved to other exchanges like HitBTC while Changelly insisted the funds were still “under review.” Others noticed the terms of service quietly changing, or the support team asking for new documents each time one set was completed.

Common red flags mentioned by users:

- Transactions “on hold” without clear reason or timeline
- Constantly changing KYC demands
- Lack of transparency about fund status
- Funds traced to external exchanges
- Support giving vague or repetitive replies
- TOS updates after disputes begin

It might not be an outright scam, but it definitely feels like a system built to stall or trap users with larger amounts. If you plan to use Changelly, especially for big swaps, read the Reddit threads first, there are a lot of warning stories out there.

Yes, it's a complete scam and very powerful one, luckily community made a subreddit called https://reddit.com/r/Changelly_Scam, which they de-indexed off google. but still available
Quantumar
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July 31, 2026, 01:34:38 PM
 #7

The thing with these swap sites is your crypto usually passes through some third party mid-swap, so they can just freeze it and hit you with the endless KYC stuff. seen too many of these stories.
JeromeTash
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July 31, 2026, 08:13:41 PM
 #8

The thing with these swap sites is your crypto usually passes through some third party mid-swap, so they can just freeze it and hit you with the endless KYC stuff. seen too many of these stories.

Not all swap sites are like that, though. I don't want to list names here, but some of them do have their own reserves, and so this means that there is a high chance of not freezing your funds. One just has to do some research and also look through the different directories where such services are listed.
There's quite a number of such directories lately.

noorman0
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October 18, 2026, 05:28:17 PM
 #9

-snip-
Funds traced to external exchanges: Changelly executes swaps through outside liquidity providers, so funds passing through HitBTC or a similar exchange mid-swap is part of how the service works.
HitBTC operates without a clear license, which should not have the right to request user verification because there is no legal basis. Well, that's how fraudulent exchangers work. But as far as I know, changelly takes care of their own liquidity and they are widely used as exchange route options.

-snip-
Vague support replies: also fair, especially on AML holds.
I don't know if vague answers are the norm these days.

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October 18, 2026, 06:30:03 PM
 #10

@Joe Snyder, this is already the third Changelly thread from the scam accusation board that you are reviving after a long period of inactivity. It is quite clear that Magnus Georgem and Kaiser Cooper are your alt accounts.





Why are you doing this, if I may ask?

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October 27, 2026, 02:47:00 PM
Merited by decodx (1)
 #11

@Joe Snyder, this is already the third Changelly thread from the scam accusation board that you are reviving after a long period of inactivity. It is quite clear that Magnus Georgem and Kaiser Cooper are your alt accounts.

https://talkimg.com/images/2026/10/18/Ux7vSJ.png
https://talkimg.com/images/2026/10/18/Ux7Y3C.png
https://talkimg.com/images/2026/10/18/Ux7f9b.png

Why are you doing this, if I may ask?
that's just the tip of it, there are so many of those accounts with a first and last name trying to do the most retarded PR for changelly, trying to make it look like all the scam accusations against them are by people exchanging dirty money from crime and stuff like that.

Troy Herschell
Marlee Goleman
Phillipa Carville11
Aldous Stefanovich
Leonor Louie
LINNETTE MONCRIEF
Caleb Morgan
Logan Mitchell
Michael Nutob
Lukas Opom
Rob Savage
Dillan Gren
Joseph Stoute
Dearon Grif
Anna Martinez
Tom Wong
Nathan Hopkins
Michael Holman
Jason Castro

there are probably more i missed, but those are the ones i could quickly find that posted about changelly recently.
whoever was tasked to this, they couldn't have made this any more obvious.

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October 27, 2026, 05:53:32 PM
 #12

there are probably more i missed, but those are the ones i could quickly find that posted about changelly recently.
whoever was tasked to this, they couldn't have made this any more obvious.
Yep, you've just missed these three above me. The pattern and names are the same. They're also telling the same thing and that's to defend changelly. To you guys, no matter what you say about this service when the personal experience of users says that it's bad, you can't change that. Defending it through words won't change those experience and facts that's been told not only for this thread but also in the others.

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October 27, 2026, 06:04:25 PM
Merited by tabas (1)
 #13

sergiorus has a point that the old lock-and-mint bridges are hard to justify for most transfers now. CCTP and LayerZero cover same-asset moves, and swap aggregators cover cross-asset ones.

on aggregators, the integrations are worth looking at. Changelly is in Ledger Live, and Trezor Suite offers it through its swap providers. hardware wallet companies are careful about what they put in front of their users, and Changelly has stayed in Ledger Live through several market cycles. that says something about how Ledger rates it.

pair that with swaps paying out straight to your hardware wallet and you've got a reasonable way to do cross-asset swaps without touching a bridge contract.

calling it a "complete scam" off the back of one subreddit doesn't give us much to go on, ihavenoidea24

r/changelly_scam exists because people who went through bad AML holds needed somewhere to vent, which is fair enough. but everyone posting there is someone who had a problem. people whose swaps go through fine don't go looking for a subreddit to say so.

on the de-indexing: small subreddits often drop out of google because of how reddit handles indexing, and nobody's shown Changelly had anything to do with it.

if you're judging the platform for normal crypto-to-crypto swaps, that subreddit shows you the worst cases and none of the rest.
I've used Changelly for years, so here's where I land.

Calling it a scam misses what's going on. It's a swap aggregator that handles large-amount compliance cases badly.

The complaints that hold up: KYC kicks in after the funds arrive when it should come before, and communication during holds is slow and generic. If you're the person stuck in one of those holds, it's a miserable experience.

Most users never get near that. For a normal swap you get a decent rate and the coins land in your wallet without anyone asking for documents, because small and mid-sized trades rarely trigger KYC.

If you're reading this to decide: it works well for small to mid crypto-to-crypto swaps, and on a large amount you should expect a possible compliance check. Ledger and Trezor would be unlikely to keep it in their wallets if it had a pattern of stealing funds.


Yep, you've just missed these three above me.
they are fresh out of the oven.

To you guys, no matter what you say about this service when the personal experience of users says that it's bad, you can't change that. Defending it through words won't change those experience and facts that's been told not only for this thread but also in the others.
just report their posts for spam. engaging with them is useless, they will just keep spamming their bullshit no matter what anyone says.

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October 27, 2026, 07:48:37 PM
 #14

To you guys, no matter what you say about this service when the personal experience of users says that it's bad, you can't change that. Defending it through words won't change those experience and facts that's been told not only for this thread but also in the others.
just report their posts for spam. engaging with them is useless, they will just keep spamming their bullshit no matter what anyone says.
Hehehe, they're all gone now. But I expect that they're going to come back, if they repeat, we repeat. I hope they get tired of it and just accept the fact how terrible the service is of where they're working for and any pr they do won't help anymore in their situation.

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October 27, 2026, 08:43:20 PM
 #15

Changelly is a centralized swap service.

high-risk

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Today at 01:30:22 AM
 #16

Hehehe, they're all gone now. But I expect that they're going to come back, if they repeat, we repeat.
They will be back, definitely.
Actually, I’m suspicious of new accounts that have two-syllable names. It’s as if they’re using a name generator.
I wouldn’t want to jump to conclusions just because someone hasn’t posted anything yet, but the pattern is too similar, take these UIDs (created Oct 27), for example:

u=3772329   Brock Navagu
u=3772328   Johnathan Hender
u=3772324   Tristan Benson
u=3772311    Jordan Wells
u=3772309   Misael Newman

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