EVERYONE READ THIS CAREFULLY AND FULLYI’d like to update my previous answers. They actually replied (kinda), I just didn’t see it as it landed in my spam folder, kinda embarrassing for a legal teams answer to land in spam tbh.
And honestly, that already tells you everything about the level of professionalism we’re dealing with here.
So their “Legal Team” (signed by Clayton from Duel) replied to the complaint I sent to their licensor. They didn’t directly reply to me nor my formal notice.
Heres Screenshots of my complaint to their licensor.https://talkimg.com/images/2026/03/27/Uvc0Va.pnghttps://talkimg.com/images/2026/03/27/Uvclpo.pngHeres a screenshot of Duel’s Legal Team answering to my complaint to their licensor.https://talkimg.com/images/2026/03/27/UvcfMv.pngNow, Below are my answers to each their statements in that email.
Excuse me for formation, I know it could be better but this should be enough for now.
1. Identity and Account ReviewYes, this is all true and I will still do exactly that in the coming time.
2. Self-Exclusion and Account RestrictionsOh, you forgot all the fucking times I literally wrote what feels like a billion times to your support and to your emails begging you to block me, implement restrictions, or do whatever the fuck it takes so I can finally stop playing.
Keep in mind I already filed a Self-Exclusion request around January 2026 (even though I can’t provide proof of that, the point still stands).
This Self-Exclusion cannot and I repeat CANNOT, be formally applied.
Duel.com is a no-KYC casino.
They market themselves exactly like that and everyone and their mom knows it. You only get KYC’d if you misuse or circumvent sports betting limits or whatever(apparently, I have my concerns with this too but doesn’t really fit in into this)
So how the fuck would a casino that doesn’t even do KYC upon registration enforce a self-exclusion?
I asked them multiple times to block my IP, they said it isn’t possible.
I asked them multiple times to block my device identifiers, isn’t possible.
I asked them multiple times to block my fucking wallet, nope, not possible.
What the fuck? How the hell are they supposed to enforce a self-exclusion then?
I literally asked them for everything possible in the world to get a complete ban from their platform.
Hell, they could’ve at least sent me a fucking email saying “if you continue registering accounts we will pursue legal action”. That would’ve been enough for me to see that they actually have some kind of legal knowledge or systems in place to stop vulnerable players from playing themselves into the ground.
Instead, nothing.
No enforcement, no escalation, no deterrence. Just empty “responsible gambling” buzzwords.
Also worth noting:
the Anjouan self-exclusion system itself requires identifying data to function properly, meaning without KYC or enforced identity linkage, the entire system becomes practically useless.
I’m very happy looking back that in my second Self-Exclusion request I haven’t uploaded any kind of ID or other proof of shit they requested for a self-exclusion. While as in the first request I think I did, biggest mistake I did probably, my identity probably is in the wrong hands now. I could’ve prevented this but hey I guess you make mistakes in life, I just hope I don’t have some rando getting a credit on my name.
3. Territorial RestrictionsWhen entering the site with a Swiss IP (very important), everything is available except some slots which are for some reason hidden when using a Swiss IP. You can try this yourself, probably is valid for any other restricted country too.
For example, all Pragmatic slots, when you try to enter from a direct link, you get blocked with a popup saying:
“Game restricted, this game isn’t available in your region. Please disable any VPNs and try again.”
This proves they are systemically hiding slots in certain jurisdictions. They actively know it’s a restricted territory for that provider or whatever the reason is they are hiding certain providers.
I’d like an actual explanation for this.
This is selective compliance at best and deliberate circumvention at worst.
As for the ToS claims, that’s just obvious legal blabla that won’t hold up in any court or any civil claim, so I won’t waste more time on it.
4. AML and KYC ComplianceHAHAHAHAHAHAHAHAHA.
Please elaborate. What the fuck do you mean by “standard KYC and AML procedures”?
Like I said above, they market themselves as a no-KYC casino. They haven’t performed any kind of proof of source of funds or anything that would actually count as AML.
They claim:
“The following information was collected and verified… full name, date of birth, residential address, and email address.”
Ahshahhahahahahhahahahha.
This data was only provided by me through the self-exclusion channel.
Your site does NOT provide any option to submit this data, not upon registration, not to comply with KYC, and not even on-site once registered. This is straight bullshit and a straight-up lie.
I should’ve never sent that shit-ass self-exclusion request. Now these exploiters have my address and will probably try to doxx or kill me like they’ve done in the past with others.
It’s undeniable: they couldn’t have my address unless I gave it to them. Their whole “genius” marketing strategy is being a no-KYC casino. Simply, this data was provided after the fact, not before.
They also claim all crypto transactions were screened and no alerts were triggered.
I asked Fireblocks the same thing.
They told me they can only provide detailed info upon formal request from authorities or court rulings. -See below-
And the best part:
“A review of the deposit pattern indicates that funds originated from regulated cryptocurrency exchanges, presenting no elevated AML risk indicators.”
This is simply not true.
Most of my deposits came from my private MetaMask wallet.
MetaMask is not a regulated exchange, it’s a non-custodial, fully decentralized wallet.
So there are definitely elevated AML risk indicators.
Duel can’t and doesn’t know where my money came from and can’t prove shit.
(Obviously this is my salary money, but their statement is still pure bullshit.)
5. Account Integrity and Platform ControlsYes, I registered and operated multiple accounts, I disclosed that myself.
But the operation of multiple accounts does not undermine controls because there are no real controls in the first place (see answers above).
Their support literally told me they cannot stop me from creating new accounts even though I’m self-excluded and that I’m free to do so.
They say I deliberately used different email addresses — I only used like 4-8 emails (I can’t remember exactly). Most accounts didn’t even have emails because it’s optional. I only used 2FA.
They claim I provided different information to circumvent responsible gambling controls.
I have never, ever circumvented any “controls” because there are none in place.
I never provided different information because there is none to provide upon registration.
To make it clear — here’s where your so-called “controls” should have kicked in:
In every account I created:
• I never pretended to be someone else.
• 98% of the time I deposited from the exact same private MetaMask wallet, mostly on Solana.
Here’s the wallet so y’all can verify if you want:
7fMVQhcjF6eLKwDRSoyu5xiRENJHw9sL23UTvwDBLpCR – SOL
I occasionally used small amounts of USDC and ETH, nothing worth mentioning (maybe max $100 total).
If this doesn’t trigger any internal control mechanisms, then there are none.
6. Finality of Bets and Refund PolicyAgain, pure legal blabla that has no real power in civil claims.
ToS doesn’t apply in cases like these, it’s already been ruled out by multiple EU court rulings on casino chargebacks/refunds and normal court rulings in Switzerland.
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As y’all can see, this is their supposed “answer”.
Dollartree said they answered me(very nice man), but this proves they didn’t answer me, they answered their licensor instead.
For the record: This complaint was not filed for refunds. I reported them for breaching consumer protection and other laws.
I have undeniable proof (screenshots and video proof recorded with OBS) so there’s no way I manipulated anything. (I say this because they love claiming stuff is AI-generated or fake or whatnot.)
My allegations about restricted regions weren’t even about Switzerland, they were about Germany and probably every other restricted country in their ToS.
The fact that Switzerland isn’t even listed as restricted makes the problem even worse.
I urged them to add Switzerland to their ToS but they still haven’t
Testing Their “Controls”Because of their inability and incompetence and me believing I won’t get any answer, I did an educational test for evidence purposes (which I assure will be used in any future legal battle or provide as proof to relevant authorities).
First Test:1. I first looked at what region is restricted on Duel.com. Obviously there are multiple.
2. I picked Germany as a clearly restricted country.
3. I opened up Proton VPN and changed my VPN to Germany.
4. After that I refreshed the site Duel.com (No Geo-Blocking btw which normally should be done)
5. After that I went ahead and created an account named : IamfromGermany
6. After creating the account I immediately wrote to support: “Hi”
--see chat log below—
https://talkimg.com/images/2026/03/27/UvhZVv.pngYou see how Zen Chicken explicitly said that: “we don’t accept users to BET from Germany”
Okey. First Test over.
Since this isn’t enough to prove anything and actually gives them a good standpoint legally, I continued.
Second Test:1. I literally, just seconds after this, logged out and registered a new account with the player name: IamGermanplayer, same IP, location, device identifiers everything the same
2. After this, I opened up the Wallet address to deposit.
3. I wen’t to the same Metamask wallet that should’ve been blocked or flagged or whatever since the first account closure and deposited like 15 cents.
4. The deposit came! Wow! Cool!
5. I went to dice and spammed 0.01 bets. Literally spammed. After like 100 bets I went ahead and wrote Hi to support again.
6. After writing Hi, It took around 21 seconds to restrict my account, in those 21 seconds before restriction I was able to still play amounting to a total of 176 bets.
NOWWWWW ladies and gentlemen. Explain this to me.
Above they are saying they do not accept users to bet from Germany.
Also like seen above it is obvious it was a manual ban from the support member, probably seeing someone in their open tickets with the name “Germany” and immediately enforcing a ban.
Also as seen above they have the knowledge of the location(obviously).
These 2 tests basically proof, that up unto that date and timestamp on my video, duel has no systems in place to block any kind of restricted player, in which they are well aware of should not be able to deposit, play, gamble or register an account in the first place.
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This has nothing to do with me trying to get my losses back right now
It’s purely about them knowingly accepting and exploiting players they should never allow in the first place.
And the million-dollar question:
Let’s say I deposited $170 instead, spammed $30 bets on Olympus 1k, and hit a max win on the first spin,
boom, $450k.
I spam into the public player chat “OMG OMG OMG I WON 450K!!!”
21 seconds later the account gets blocked for “gambling restriction”.
Do you really think these exploiters would pay out the $450k?
I’ll put my hand in fire and say DEFINITELY NOT.
Trust comes with respect and history. Monarch has the reputation he has for a reason. In a case like this I’d wished to have played literally anywhere else.
With every test I told them I had enough proof.
They knew everything, yet they still sent this bullshit response to their licensor claiming they’re abiding by the rules.
They never changed anything about their system in this timeframe leading up to today.
Lmao, I couldn’t give less fucks — it’s Anjouan, they can’t and won’t do shit. But my point still stands.
I hope this causes enough attention to finally get a proper human response instead of this legal spam.
I asked them for a full detailed list of all accounts linked to my private wallet.
They just said “it’s public mate” and sent a Sol explorer link. Bruv, if you actually don’t have that data, that’s very embarrassing.
I will provide the video of these 2 tests if requested by anyone here, but I guarantee everything I said above is true.
I created probably over 25 accounts on this rogue casino and forgot names to most of them. I made a formal data request in my formal notice (obviously received by Duel) for all accounts linked to me — I got nothing.
Support only ever gave me the ones I was logged into at the time and wrote to support directly.
I listed every E-Mail that is tied to me in the formal notice.
Every Wallet I have made deposits from, and a list of usernames I still remembered.
This and everything above proves Duel has literal ZERO systems in place for anything relating responsibility or anything alike.
Have fun explaining this to the public, you shitheads.
About my lost money, ultimately the courts will decide.
I’m not in desperate need of it. I offered them 50% of all my net losses, which is fair and something I could live with so I wouldn’t have to make shit ass exposing posts like this.
They simply ignored it. Now live with the consequences.
The funds will hopefully be seized by the ESBK anyway. Civil courts are different though, I can still sue for my money and every judge and their mother in Switzerland will rule in my favor, as they already have in similar cases I had.
The only viable option left for me is trying to enforce anything in Anjouan, lol.
This is exactly why I’d rather press criminal charges against Monarch. I’ve heard he lives in Finland, and since that’s EU, according to my lawyer there are some possibilities to press charges and sue him personally for illicit gained funds and exploitation etc.. These options are still being looked into.
Duel.com – The First Casino That Gives a Fuck. Just the purest form of scamming – the way it should be.
Now, to Dollartree, very nice handsome young men and apparently representing Duel here, if you don’t mind, for transparency, Please answer this right here and for everyone to see, you’ve had enough time to answer to me and still haven’t directly.
I still give you the opportunity to answer to my notice. You can do so by actually replying directly to the formal notice I’ve sent yall.
Matter of fact here’s the Formal notice so everyone can see. Has been sent on 21. Jan.
https://talkimg.com/images/2026/03/27/Uvhz6P.jpeghttps://talkimg.com/images/2026/03/27/UvhFVq.jpeghttps://talkimg.com/images/2026/03/27/UvhTlc.jpeghttps://talkimg.com/images/2026/03/27/UvhNDj.jpegSince they didn’t respond to this I went ahead and sent said E-Mail to Fireblocks on 10th of March.
I got a direct response on 11th of March
Now this folks, is how legal notices actually should be answered but yeah I guess Duel’s Legal team had no internet for 2 months lmao.
Here’s their response, now to explain why I even sent this to Fireblocks. This is on direct advice of my lawyer to the no communication part on behalf of Duel.
https://talkimg.com/images/2026/03/27/Uvh3gf.jpegNow also keep in mind, Duel knew that I’ve sent this to Fireblocks and yet they made above claim to their licensor about them being clean, lol what a shitshow unbelievable..
Also, with the response from Fireblocks, where I explicitly state and accuse them of enabling potential money laundering, they literally adviced me to further continue and discuss with my lawyer to engage the appropriate authorities.
This ladies and gentleman, is a real legal answer. Even though they are accused of something very heavy they have no problem of saying that I should continue to investigate.
This just proves they have nothing to hide and are legally safe(probably). Whereas Duel hasn’t answered anything.
I don’t care if they are backed by 9 figures. I don’t even know to this date how much net losses I have on Duel, I asked for half, which would be like a maximum of 25k I guess.
I will find out sooner or later but the greed is insane.
“Earth provides enough to satisfy every man's needs, but not every man's greed.”
― Mahatma Gandhi
This was it for me now, now have fun with all the minions trying to disprove something undisprovable.
