EPICBET "confiscates" my balance with fake allegations

[Santaicuy222]

What happened::

I tried this bookie because saw his official threat and all looked OK, i deposited 1.2k USD if im not wrong , did a couple bets, lost more than won and they limited my account, couldnt bet anymore so decided to withdraw all balance which was near 850 USD, ordered withdraw 3 days ago, pendign and pending, opened chat today and told them to stop playing , that i will open a threat here and on askgamblers, they told me everyday that my withdraw was pending review, after my last message they closed my acc....not even in profit on this bookmaker , they close my acc and confiscate my losings. Totally scam



Amount Scammed: 850 USD APROX
Payment Method: ETHEREUM

PM/Chat Logs:


Hello Ahmat,



We are writing to inform you that your account has been permanently closed and the remaining balance confiscated due to a breach of our Terms and Conditions.



Following a comprehensive review of your account activities, our team has identified betting patterns that violate our Terms and Conditions. Our investigation revealed evidence of coordinated betting activities and systematic strategies designed to bypass our established betting limits and controls. These activities directly violate our Terms. Unfortunately, we are unable to comment on specifics due to privacy, data protection, and security reasons. We take the integrity of our platform very seriously, and as such, we have strict policies in place to protect all customers.



The following terms were breached:



8.4.3.4. Prohibits coordinated / syndicate betting.



3.7.2. Explains account closure and confiscation procedures.



While we understand this outcome may be disappointing, we maintain strict standards to protect fair play for all users. Please be assured that this decision is final and based on conclusive findings. For security reasons, we are unable to disclose further details beyond the information provided above.



Thank you for your understanding.

[logfiles]

Such cases are so hard to investigate or make a conclusion from without looking at both sides of the story or what they based on to conclude that you were involved in syndicate betting. The best kind of people who can help you out on this are third party mediators like Askgamblers.

There was similar case that was resolved though it was last year - https://www.askgamblers.com/casino-complaints/epicbet-casino-account-closure-and-confiscated-funds

If you are very confident that you did nothing wrong, then give it a shot.

[acroman08]

Like what logfiles said, it's hard to make a conclusion about cases like this since we can't see evid nice that they have. Also, if you are going to submit a complaint on askgsmblers, you might also want to try posting a complaint on casinomeister, but I am not sure if casinomeister accept sportsbetting related issues.

[rohang]

8.4.3.4. Prohibits coordinated / syndicate betting.



3.7.2. Explains account closure and confiscation procedures.

OP what would help your case a little is posting your bet history to show us how and what you bet on

I really hate this vague reasoning by sportsbook to block player accounts, you arent even in profit so even if you were doing some syndicate betting its good for casino lol

Regardless unless theres some solid proof of you betting on fixed matches etc they should certainly pay your balance which is just a part of your deposit

[Santaicuy222]

8.4.3.4. Prohibits coordinated / syndicate betting.



3.7.2. Explains account closure and confiscation procedures.

OP what would help your case a little is posting your bet history to show us how and what you bet on

I really hate this vague reasoning by sportsbook to block player accounts, you arent even in profit so even if you were doing some syndicate betting its good for casino lol

Regardless unless theres some solid proof of you betting on fixed matches etc they should certainly pay your balance which is just a part of your deposit

i did 4 or 5 bets on tennis i doubt it was more, and they closed my acc so no way i cant access