EPICBET "confiscates" my balance with fake allegations

[Santaicuy222]

What happened::

I tried this bookie because saw his official threat and all looked OK, i deposited 1.2k USD if im not wrong , did a couple bets, lost more than won and they limited my account, couldnt bet anymore so decided to withdraw all balance which was near 850 USD, ordered withdraw 3 days ago, pendign and pending, opened chat today and told them to stop playing , that i will open a threat here and on askgamblers, they told me everyday that my withdraw was pending review, after my last message they closed my acc....not even in profit on this bookmaker , they close my acc and confiscate my losings. Totally scam



Amount Scammed: 850 USD APROX
Payment Method: ETHEREUM

PM/Chat Logs:


Hello Ahmat,



We are writing to inform you that your account has been permanently closed and the remaining balance confiscated due to a breach of our Terms and Conditions.



Following a comprehensive review of your account activities, our team has identified betting patterns that violate our Terms and Conditions. Our investigation revealed evidence of coordinated betting activities and systematic strategies designed to bypass our established betting limits and controls. These activities directly violate our Terms. Unfortunately, we are unable to comment on specifics due to privacy, data protection, and security reasons. We take the integrity of our platform very seriously, and as such, we have strict policies in place to protect all customers.



The following terms were breached:



8.4.3.4. Prohibits coordinated / syndicate betting.



3.7.2. Explains account closure and confiscation procedures.



While we understand this outcome may be disappointing, we maintain strict standards to protect fair play for all users. Please be assured that this decision is final and based on conclusive findings. For security reasons, we are unable to disclose further details beyond the information provided above.



Thank you for your understanding.

[logfiles]

Such cases are so hard to investigate or make a conclusion from without looking at both sides of the story or what they based on to conclude that you were involved in syndicate betting. The best kind of people who can help you out on this are third party mediators like Askgamblers.

There was similar case that was resolved though it was last year - https://www.askgamblers.com/casino-complaints/epicbet-casino-account-closure-and-confiscated-funds

If you are very confident that you did nothing wrong, then give it a shot.

[acroman08]

Like what logfiles said, it's hard to make a conclusion about cases like this since we can't see evid nice that they have. Also, if you are going to submit a complaint on askgsmblers, you might also want to try posting a complaint on casinomeister, but I am not sure if casinomeister accept sportsbetting related issues.

[rohang]

8.4.3.4. Prohibits coordinated / syndicate betting.



3.7.2. Explains account closure and confiscation procedures.

OP what would help your case a little is posting your bet history to show us how and what you bet on

I really hate this vague reasoning by sportsbook to block player accounts, you arent even in profit so even if you were doing some syndicate betting its good for casino lol

Regardless unless theres some solid proof of you betting on fixed matches etc they should certainly pay your balance which is just a part of your deposit

[Santaicuy222]

8.4.3.4. Prohibits coordinated / syndicate betting.



3.7.2. Explains account closure and confiscation procedures.

OP what would help your case a little is posting your bet history to show us how and what you bet on

I really hate this vague reasoning by sportsbook to block player accounts, you arent even in profit so even if you were doing some syndicate betting its good for casino lol

Regardless unless theres some solid proof of you betting on fixed matches etc they should certainly pay your balance which is just a part of your deposit

i did 4 or 5 bets on tennis i doubt it was more, and they closed my acc so no way i cant access

[EpicCharles]

Answering for Epicbet here: Yes. What forum members say is a way to escalate if you have exhausted your options with customer support.

[Santaicuy222]

I will post soon

[Santaicuy222]

Hello everyone

After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.

To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

This is the answer of askgamblers, as i understood with syndicate betting accusation they cant work

[betting_ape]

Not sure if they have ADR (like eCOGRA etc) if they do start complaint there.
If they dont have then i guess you need to write EMta license.
If none of above works then last step is small claims.

[Santaicuy222]

Not sure if they have ADR (like eCOGRA etc) if they do start complaint there.
If they dont have then i guess you need to write EMta license.
If none of above works then last step is small claims.

what is small claims?

However, please note that the CGA does not handle individual disputes between players and gaming operators

[betting_ape]

Not sure if they have ADR (like eCOGRA etc) if they do start complaint there.
If they dont have then i guess you need to write EMta license.
If none of above works then last step is small claims.

what is small claims?

However, please note that the CGA does not handle individual disputes between players and gaming operators

I just had look at their rules,

3.5.3-3.5.6 is what you are looking for.

to put it short
You have failed to achieve outcome in live chat / support@epicbet.com - this phase is done.
3.5.5 states if its not resolved you can escalate sending e-mail to: complaints@epicbet.ee - im not sure if this phase is done or not as it seems they have made their final decision already but still wont harm to send e-mail there and see if its their final answer.
3.5.6 states that if you are not satisfied with outcome you can contact EMTA: hasart@emta.ee -

i would advise to take all these steps in correct order. If all that is done and you are still not satisfied theres small claims.

Small claims is basically a court however its better you google about it yourself

[holydarkness]

I guess I can bridge you both, if both parties are willing to cooperate and give their consent and entered a binding agreement that my findings and ruling is to be honored. And note that, suppose both parties agree, the pricess will include allowing me to see OP's personal data and casino's own proprietary evidences that I will not share to others, and only served under for-my-eyes-only basis.

[Santaicuy222]

I guess I can bridge you both, if both parties are willing to cooperate and give their consent and entered a binding agreement that my findings and ruling is to be honored. And note that, suppose both parties agree, the pricess will include allowing me to see OP's personal data and casino's own proprietary evidences that I will not share to others, and only served under for-my-eyes-only basis.

i dont mind at all and i agree

[Santaicuy222]

I guess I can bridge you both, if both parties are willing to cooperate and give their consent and entered a binding agreement that my findings and ruling is to be honored. And note that, suppose both parties agree, the pricess will include allowing me to see OP's personal data and casino's own proprietary evidences that I will not share to others, and only served under for-my-eyes-only basis.

any update from this? the casino dont want to cooperate?

[holydarkness]

I guess I can bridge you both, if both parties are willing to cooperate and give their consent and entered a binding agreement that my findings and ruling is to be honored. And note that, suppose both parties agree, the pricess will include allowing me to see OP's personal data and casino's own proprietary evidences that I will not share to others, and only served under for-my-eyes-only basis.

any update from this? the casino dont want to cooperate?

Well, I haven't heard the consent and agreement to enter that binding ruling from Epicbet's side. EpicCharles? Can you please talk with whoever handling OP's case if your casino agree to it, and speak for their behalf? Please note that I am not asking for anything in return for this matter, just wanted to get it marked as resolved.

[EpicCharles]

holydarkness: User has not responded to the decision that was sent to him by Customer Support from our side. He needs to start by responding to US and disputing our decision internally for us to further investigate.

IF even after this, user is still dissatisfied, we will instruct him to take proper steps to escalate further.

[holydarkness]

holydarkness: User has not responded to the decision that was sent to him by Customer Support from our side. He needs to start by responding to US and disputing our decision internally for us to further investigate.

IF even after this, user is still dissatisfied, we will instruct him to take proper steps to escalate further.

Santaicuy222, kindly confirm if you're still withholding any response inquired by Epicbet's customer support? And, uhh... I believe [EpicCharles feel free to correct me if I am wrong], I believe Epicbet is refusing me as a bridge, inferred from above reply.

[Santaicuy222]

holydarkness: User has not responded to the decision that was sent to him by Customer Support from our side. He needs to start by responding to US and disputing our decision internally for us to further investigate.

IF even after this, user is still dissatisfied, we will instruct him to take proper steps to escalate further.

what you mean? you only sent me the email that i mention at thhis threat, nothing more, what you want to me answer to that email?

[Santaicuy222]

holydarkness: User has not responded to the decision that was sent to him by Customer Support from our side. He needs to start by responding to US and disputing our decision internally for us to further investigate.

IF even after this, user is still dissatisfied, we will instruct him to take proper steps to escalate further.

Santaicuy222, kindly confirm if you're still withholding any response inquired by Epicbet's customer support? And, uhh... I believe [EpicCharles feel free to correct me if I am wrong], I believe Epicbet is refusing me as a bridge, inferred from above reply.

I only got from them the mail that i mention on this threat, what they want me to answer ? they are basically saying that they confiscate my funds without any option from my side

[EpicCharles]

holydarkness: At the moment, there is nothing to mediate. User in question has not responded anything to the email we sent him despite me personally and the forum members here telling him multiple times to be in contact with our customer support. Until he doesn't escalate this internally, we are considering this case closed.