How many tickets do u think should be raised before gambling site solve ur case

[Pandu Geddon]

Some casino representatives are indeed not very active in the forum; they only publish event updates or other information, but seem to ignore customer complaints. 
Tickets sent by customers for complaints tend to be handled slowly by some casinos, as they cite procedures for handling issues. 
If a casino had a dedicated team to address problems, especially for forum customers, that would be better. At the very least, they should have active representatives.

[libert19]

Walking through the scam accusations section I had to understand that people in this forum are not usually given that priority to be attended to, knowing too well that here is there bedrock and starting point where they are doing their promotion.

I would just like to mention that, that promotion thingy helps each party involved (casino themselves, forum and it's users); don't write as if casino(s) owe something to forum or it's users.

[Johnlomape]

Some casino representatives are indeed not very active in the forum; they only publish event updates or other information, but seem to ignore customer complaints. 
Tickets sent by customers for complaints tend to be handled slowly by some casinos, as they cite procedures for handling issues. 
If a casino had a dedicated team to address problems, especially for forum customers, that would be better. At the very least, they should have active representatives.

The forum is not a place to settle customers complain but users come bring there problems with a casino to the forum for quick attention. A casino can have the intention to ignore a user when they find out that the user is right and they are wrong. They could use an excuse to ignore their customer to prolong the time the issue will be resolved  so that the user  may forget about the restriction on their account. The forum only help to facilitate the gamblers complains and help to bring the casino team to resolve the issue about yheir casino.

[Odohu]

One ticket should be enough for a gambling site to some any genuine issue their customers might have. Most of the platforms I play regularly do not stress me with issues, just their live support handles issues within minutes. Although their are delicate issues that takes more time to resolve, it may not be a problem with the reputation of the platform or the genuineness of the claim by the customers, just that the issues may require multi level approval and deliberation. In such a situation, customers tend to panic and raise multiple tickets even when they still have their first ticket opened and unresolved.

[Nwada001]

Does this really help or even contribute to people gambling here?
I would like to hear your own version if it was already discussed before or not.

Given special attention to a few gamblers who are from this forum and doing the opposite of those who are not from here, those not make sense at all. Any casino that doesn't have plans to scam their customer should try as much as they can to resolve all their issues.

Nothing is as simple and effective as having a clean sheet. If they want to be rated as a casino with a good support system, they should do it in general and not just in a selective mood.

[Dunamisx]

It all depends on the gambling platform, their agent competency and how busy the entire support teams are in relating to customers request or complaints, but on a normal day, it should be something that is expected not to take long, depending on the gravity of the request or complaint made, we know in some conditions, they will also have to escalate some issues for proper attention and this may cause more prolonged duration before they got it solved, but ideally, a day is enough for lesser issues while the complicated ones should not exceed 3 working days.

[serjent05]

One ticket should be enough for a gambling site to some any genuine issue their customers might have. Most of the platforms I play regularly do not stress me with issues, just their live support handles issues within minutes. Although their are delicate issues that takes more time to resolve, it may not be a problem with the reputation of the platform or the genuineness of the claim by the customers, just that the issues may require multi level approval and deliberation. In such a situation, customers tend to panic and raise multiple tickets even when they still have their first ticket opened and unresolved.

I also think that one ticket should be enough, a responsible platform will reply and inform the user who created the ticket about the situation, and will be posted about the update if there is any development.

Aside from that, the support staff will also advise the user to explain further, answering the email regarding the requested ticket under that ticket number.

People only need to create 1 ticket, those who create more are either impatience or do not truly trust the platform support team.

[goldkingcoiner]

As far as I understand it, the more tickets you raise over the same issue, in a short period of time, the more the casino support system will see your issue as a disgruntled, low-priority issue.

Patience is always better than spamming them.

Casino support is slow but if they don't react within a reasonable time frame, then it does become a problem.

[NurseHub]

I understand the area you are referring to, but in my own opinion, there shouldn't be a limit to attention by casino management, whereby people in the forum will be given a special kind of response when they complain while others don't. Every gambler needs attention for whatever the issue may be. So the casino management should sit up to assist their customers. The major issue I noticed about all these casinos is their service support or customer service employees are very poor because they feel they don't need more hands in that aspect.

[GeorgeJohn]

Although I have also began to understand that most of the users here do not like to report some casinos

If you go to scam accusations you will see numerous gambling accusations, those accusations petition filed against some casinos serves as a report, many people are reporting casinos behaviours every day

because either they are running promotions for them and wouldn't want to have personal issues with their managers so they could hide under the raider and make their complaint with a newbie profile

Sometimes people gamble on casino website or platform without knowing that bitcointalk exists, and when they found out that if the complain what they experience about the casino in the forum, the casino team may seat up and respond to them....

Possible reason why some gamblers do like to use newbies profile to make their accusations know to the forum, is because of the campaign they're into, some maybe promoting same campaign, and they may think that accusing the casino might cause the manager of the campaign to kick them out the campaign if they use their main account...but such mindset is not good, because any complain filed against casino and it's true, that complain do favour other gamblers, we have to do what our minds tells us to do.

[MRY]

Although I have also began to understand that most of the users here do not like to report some casinos

If you go to scam accusations you will see numerous gambling accusations, those accusations petition filed against some casinos serves as a report, many people are reporting casinos behaviours every day

because either they are running promotions for them and wouldn't want to have personal issues with their managers so they could hide under the raider and make their complaint with a newbie profile

Sometimes people gamble on casino website or platform without knowing that bitcointalk exists, and when they found out that if the complain what they experience about the casino in the forum, the casino team may seat up and respond to them....

Possible reason why some gamblers do like to use newbies profile to make their accusations know to the forum, is because of the campaign they're into, some maybe promoting same campaign, and they may think that accusing the casino might cause the manager of the campaign to kick them out the campaign if they use their main account...but such mindset is not good, because any complain filed against casino and it's true, that complain do favour other gamblers, we have to do what our minds tells us to do.

Disclosure of the fear to lose revenue of signature campaigns usually shuts good voices in the public platform such as Bitcointalk. You are correct that hiding your identity in order to save your promotional status is not helpful to the ecosystem in general. Light is an effective tool of combating the unjust casino behaviour with regard to other participants. We should appreciate that warnings given by brave key accounts are much more helpful than mere retention of a temporary, personal weekly payout to the security of the funds of thousands of other members.

[Alphakilo]

I do sincerely feel that raising more tickets for an issue on a gambling site may cause more delays in resolving the issue because most online gambling sites use a support system that ensures that anytime a new ticket is opened for a particular pending issue, it can push the case back in the queue of other tickets and can cause your account to be flagged for spamming.
This could cause the agent or support assistant to spend more time in merging the tickets instead of really solving the main issue you raised a complaint about.

[masulum]

Resolving issues via ticket can take longer than using chat. This is because email support tickets can receive a large number of complaints, which are inevitably processed sequentially through a queue system. This is a crucial service for providers, if they want to avoid losing users, expediting ticket resolutions is essential and must be a priority. However, based on my experience on several platforms, the average resolution time is around 2-3 days from ticket and 1 day from chat.

note: the provider team have different effect.

[ultrloa]

I do sincerely feel that raising more tickets for an issue on a gambling site may cause more delays in resolving the issue because most online gambling sites use a support system that ensures that anytime a new ticket is opened for a particular pending issue, it can push the case back in the queue of other tickets and can cause your account to be flagged for spamming.
This could cause the agent or support assistant to spend more time in merging the tickets instead of really solving the main issue you raised a complaint about.

That should not be the case, since if the casino is really want to help their users they should not have those delays that can make their costumer confuse or worst get angry with those situations happening to them.

If it happens that many ticket raised and they are still not solving it, meaning people working in that casinos are not professionals and maybe they are doing that delay in purpose. Maybe they just want their gamblers go and take their money.

I don't want to deal with those casinos, that's why we better go to reputable casinos and also have active support so we can avoid getting stressed if there's some problems will happen if we are playing in their casino.

[robelneo]

What modalities do you think the forum deployed for the casino to obey it and gives special attention to the people over here as they are running their promotion here so, they should also stand firm in helping out people from here with this people could be that willing to continue gambling with them, because if anyone faces problems while using the gambling site they wouldn't be that encouraged to keep using the site again or even think of referencing people to start using the site.

The casinos have their own systems for resolving issues as they arise; usually, it's first-come, first-served, or it depends on the problems the concerned player is facing. However, some casinos make an exception when there are requests from members here to address the concern. Still, most of the time, the answers come from a third party they partner with. They also have to wait for the investigation results.
This is my experience at some of the casinos I've promoted, where I observed how they resolved their issues.

[alegotardo]

Does this really help or even contribute to people gambling here?
I would like to hear your own version if it was already discussed before or not.

So, I think opening multiple tickets woul not speed up the user's resolution... I beleave that in fact, it will only hinder it by fragmenting the information across multiple places. The rule should be: only one ticket by problem, wait 48 or 72 hours for one solution and if there are no answers or if the answer is very unsatisfactory, then you open a second ticket referencing the first.


Regarding paying attention to users here, I completely agree with you... a casino that advertises here on Bitcointalk should have at least one dedicated representative  to addressing user problems and mediating more serious issues between them and support. And I am not talking about pre prepared or generic answers... I am talking about someone who has the autonomy to make certain decisions or influence within the casino to obtain information and solutions more quickly when necessary.


But making this mandatory is not the right path... the forum is not a regulatory place, the real solution is not law but reputation: Google indexes all topics: advertising and scam accusations. So when a user searches "Is Casino X is trustworthy?", the complaint topic will appear. Therefore, casinos that ignore the problems here are burning their own SEO.


Do you understand!?

The pressure comes from reputational damage, not regulation

[Fivestar4everMVP]

What modalities do you think the forum deployed for the casino to obey it and gives special attention to the people over here as they are running their promotion here so, they should also stand firm in helping out people from here with this people could be that willing to continue gambling with them, because if anyone faces problems while using the gambling site they wouldn't be that encouraged to keep using the site again or even think of referencing people to start using the site.

Does this really help or even contribute to people gambling here?
I would like to hear your own version if it was already discussed before or not.

It is the responsibility of any casino to give special attention to their users when issues arise that needs to solved or resolved, I do not buy the idea of casinos giving special attention to their users from this forum because this is a public forum and any body can become a member, we also do have a lot of guest visitors and users of this forum who may also be users of the casino, it makes no sense for a casino to treat forum users with some kind of special attention while other users who are not from this forum are treated differently and poorly.

My take is, every casino should own up to their responsibility of caring for their customers, giving them and their issue special attention, this is how to run a business that will maintain a good reputation and also win a lot of users.

[ralle14]

I'm against that special preference because it could potentially lead to some players abusing it, like bending the rules of the casino, even though it's already a closed case on their end. As much as I like to have some upsides, there are always gamblers who will play dirty, so it's better not to have any at all.

It'd be great if the bare minimum is for each casino to have a representative who remains active here, but we can't blame them if they're on and off since not everything revolves around the forum.

[maydna]

One ticket is enough to solve your case. But mostly, people don't have patience so they send another ticket. Casino needs time to check and investigate the case then they will solve it. If they have suspicions, they will investigate and that need more time to solve.

But if casino has many cases, that will needs long time before they can solve all cases. Users needs to have more patience to wait until their case handled by the supports.

You need to have patience, let casino check and investigate the case, and not rush by sending more tickets. If you don't commit something break the rules, they will solve your case without too long.

[dunfida]

One ticket is enough to solve your case. But mostly, people don't have patience so they send another ticket. Casino needs time to check and investigate the case then they will solve it. If they have suspicions, they will investigate and that need more time to solve.

But if casino has many cases, that will needs long time before they can solve all cases. Users needs to have more patience to wait until their case handled by the supports.

You need to have patience, let casino check and investigate the case, and not rush by sending more tickets. If you don't commit something break the rules, they will solve your case without too long.

When money is involved or having that kind of locked up or delay with their withdrawal then it would be just that so normal that a certain gambler would be having that kind of impulsve emotion on which it would be triggering out their patience since we know on how important money is. We do know that on the moment that you are winning then we are thinking already about withdrawal or in speaking about some issues like some bugs or what or any problems that being experienced towards the house. It would be just that right that you would be having that sending up the ticket for support and thats how support works. Although not all platforms do have that active support on which it will be taking up some time before they would response and then this is where our patience been tested out. You would be sending it again until they would be coming up with some reply.

For a good platform then it will be best that it should be that fast on asnwering up some issues or tickets being received yet this might be simple but it do gives up that good impression when it comes into this aspect on which it will be adding up in overall good user experience on which we know that this is good for the business.