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[khaled0111]

But I have seen some cases in the past where a casino quiety changes the list of banned countries, and then a user gets shocked to realize that his country was banned a while back when he tries to withdraw the winnings.

Some may say that it’s the user’s fault as he is supposed to read the service’s terms and regularly check in case any changes are introduced. However, in this particular case, I can’t agree with that. First because the service is supposed to notify the customer and make sure he is well aware of any changes. Second because such changes should not affect the customer’s funds.
So yes, they should lock the user’s account but should still allow him to withdraw his money.

[stadus]

So yes, they should lock the user’s account but should still allow him to withdraw his money.

That’s really the right thing for a casino to do, especially when the issue comes from a change in terms. At the beginning, the gambler was allowed to play, then the rules changed later. Closing the account is one thing, but withholding the funds on top of that feels greedy on the casino’s part.

I don’t think that’s even the standard practice among casinos. I’ve seen posts before where accounts were closed but the funds were still returned, unless there was actual cheating involved. In this case, there wasn’t.

This was just a policy change due to regulatory requirements, and it doesn’t even affect the user’s winning chances, so holding the funds doesn’t really make sense.

[SeriouslyGiveaway]

That’s really the right thing for a casino to do, especially when the issue comes from a change in terms. At the beginning, the gambler was allowed to play, then the rules changed later. Closing the account is one thing, but withholding the funds on top of that feels greedy on the casino’s part.

I don’t think that’s even the standard practice among casinos. I’ve seen posts before where accounts were closed but the funds were still returned, unless there was actual cheating involved. In this case, there wasn’t.

This was just a policy change due to regulatory requirements, and it doesn’t even affect the user’s winning chances, so holding the funds doesn’t really make sense.

Any change in a company's ToS will be applied for things happen after the change, not before that. It's very basic principle and if the user made any activity that is not allowed with latest changes in ToS while with a previous version of ToS, it was allowed. The user in this case should be given opportunity and a time window to withdraw his fund, if he no longer wants to use his account on the platform.

If it is cheating activities, the case can become more severe as no casino tolerate with cheating against their business.

[jcojci]

But I have seen some cases in the past where a casino quiety changes the list of banned countries, and then a user gets shocked to realize that his country was banned a while back when he tries to withdraw the winnings.

Some may say that it’s the user’s fault as he is supposed to read the service’s terms and regularly check in case any changes are introduced. However, in this particular case, I can’t agree with that. First because the service is supposed to notify the customer and make sure he is well aware of any changes. Second because such changes should not affect the customer’s funds.
So yes, they should lock the user’s account but should still allow him to withdraw his money.

At least, by noticing the customers helps them to understand that the terms are changed. If the customers still playing gambling there, that will be their mistake because casino already warn them.

If customers wants to withdraw their deposits money, casino should allow it. Customers only wants to takes their deposit money from the casino and not their win money.

But customers needs to check the terms occasionally, just to make sure that the terms is not change.

[arwin100]

But I have seen some cases in the past where a casino quiety changes the list of banned countries, and then a user gets shocked to realize that his country was banned a while back when he tries to withdraw the winnings.

Some may say that it’s the user’s fault as he is supposed to read the service’s terms and regularly check in case any changes are introduced. However, in this particular case, I can’t agree with that. First because the service is supposed to notify the customer and make sure he is well aware of any changes. Second because such changes should not affect the customer’s funds.
So yes, they should lock the user’s account but should still allow him to withdraw his money.

At least, by noticing the customers helps them to understand that the terms are changed. If the customers still playing gambling there, that will be their mistake because casino already warn them.

If customers wants to withdraw their deposits money, casino should allow it. Customers only wants to takes their deposit money from the casino and not their win money.

But customers needs to check the terms occasionally, just to make sure that the terms is not change.

They can minimize those confusion happening if they immediately block the access of those restricted users on restricted regions if there's sudden changes happen. Since with this they will provably get notified immediately, that they are not allowed to gamble on their casino due to those sudden changes. Also with that they can help gamblers to avoid getting issue with their casino.

Better also to allow them to withdraw their remaining funds if those changes happens, but I think most of casino let their user withdraw their remaining funds. Since they provably don't want their reputation will get destroy and they provably receive lots of multiple complains, if they choose to be bad for not allowing their old players not to withdraw their funds.

[Beparanf]

Anyone can share the ToS of this bonus to verify?

In most platforms I've played at, I can typically peruse the terms of every promotion even without logging in. I've always thought this was a standard as well.

However, this does not appear to be the case with Acebet. I can't see the terms for their deposit bonus as well. I hope they can adopt it as I consider this a nice quality of life improvement.

It’s true, I don’t to create an account just to check out the bonus ToS and its with potential customers that might be interested on the bonus since they might be discouraged to play if they didn’t see the ToS upfront.

What makes me curious on this bonus is the minimum withdrawal amount set on the bonus once you completed the wagering requirements.

Typically, it should be the same with the standard minimum withdrawal of the casino based on that specific currency that user used.

[stadus]

That’s really the right thing for a casino to do, especially when the issue comes from a change in terms. At the beginning, the gambler was allowed to play, then the rules changed later. Closing the account is one thing, but withholding the funds on top of that feels greedy on the casino’s part.

I don’t think that’s even the standard practice among casinos. I’ve seen posts before where accounts were closed but the funds were still returned, unless there was actual cheating involved. In this case, there wasn’t.

This was just a policy change due to regulatory requirements, and it doesn’t even affect the user’s winning chances, so holding the funds doesn’t really make sense.

Any change in a company's ToS will be applied for things happen after the change, not before that. It's very basic principle and if the user made any activity that is not allowed with latest changes in ToS while with a previous version of ToS, it was allowed. The user in this case should be given opportunity and a time window to withdraw his fund, if he no longer wants to use his account on the platform.

If it is cheating activities, the case can become more severe as no casino tolerate with cheating against their business.

Exactly, just like what Stake did when they started requiring KYC. They made an announcement and gave everyone enough time to comply. After that, accounts that didn’t complete KYC were put on withdraw-only mode, meaning you couldn’t gamble anymore but you could still take out your funds.

It’s not exactly the same situation, but the principle should be the same. If there’s a rule change, players should be informed properly and still be allowed to withdraw their money. That’s just fair.

[SeriouslyGiveaway]

Exactly, just like what Stake did when they started requiring KYC. They made an announcement and gave everyone enough time to comply. After that, accounts that didn’t complete KYC were put on withdraw-only mode, meaning you couldn’t gamble anymore but you could still take out your funds.

It’s not exactly the same situation, but the principle should be the same. If there’s a rule change, players should be informed properly and still be allowed to withdraw their money. That’s just fair.

That is not like a standard, I don't know it is correct to consider it as a standard, but it's good to do that. Users are assets of any company and by treating users well and fairly, it's helpful for a company reputation and even these peope will have to leave a platform, they can have impacts on the company reputation in either positive or negative ways.

It is good to treat fairly with users who will leave your platform soon rather than consider them as uselss after you know that they will no longer use your platform soon. This way only harms a company reputation so somewhat I think giving users a window time to withdraw fund and leave freely is a standard but it's not too important to argue about that. Standard or not, if it is good for users and your company too, why don't do that.

[rezakurnia66]

Exactly, just like what Stake did when they started requiring KYC. They made an announcement and gave everyone enough time to comply. After that, accounts that didn’t complete KYC were put on withdraw-only mode, meaning you couldn’t gamble anymore but you could still take out your funds.

It’s not exactly the same situation, but the principle should be the same. If there’s a rule change, players should be informed properly and still be allowed to withdraw their money. That’s just fair.

Fully agree with your opinion, if if there are additional new regulations the gambling platform giving much time for user completing new regulation or leave the gambling casino if new regulation not requiring based on each personal gambler. The casino gambling has time for user withdrawing fund or completed new addition rule if want keep stay and continue at the same casino gambling.
I hope this way adopting by ACEBET if one day later announcing new regulation about this gambling casino, for awhile have been clearly all rule at term of service but to make user prepare anything if the casino gambling have new regulation additional.

[stadus]

It is good to treat fairly with users who will leave your platform soon rather than consider them as uselss after you know that they will no longer use your platform soon. This way only harms a company reputation so somewhat I think giving users a window time to withdraw fund and leave freely is a standard but it's not too important to argue about that. Standard or not, if it is good for users and your company too, why don't do that.

We should just base this on what’s written in the law or in their TOS, since those are supposed to be law-abiding. Otherwise, their license wouldn’t even exist.

There are cases where funds get frozen, usually for serious violations. But in the kind of situation we’re talking about here, it doesn’t really justify something like that.
It should be handled fairly. Let the user withdraw, settle everything properly, and end the relationship on a good note.

[Zoomic]

But I have seen some cases in the past where a casino quiety changes the list of banned countries, and then a user gets shocked to realize that his country was banned a while back when he tries to withdraw the winnings.

Some may say that it’s the user’s fault as he is supposed to read the service’s terms and regularly check in case any changes are introduced. However, in this particular case, I can’t agree with that. First because the service is supposed to notify the customer and make sure he is well aware of any changes. Second because such changes should not affect the customer’s funds.
So yes, they should lock the user’s account but should still allow him to withdraw his money.

I have never heard or seen where restricted regions are silently removed or added. But I have seen where ToS is silently updated and used against a player. That is not a healthy behaviour by the casino and I believe there should be a regulation towards that.

But I believe this is not the intention of AceBet because apart from the ToS page, they have a rep who updates us even here in the thread. If there be such a change, we would be honestly informed.

[khaled0111]

But I believe this is not the intention of AceBet because apart from the ToS page, they have a rep who updates us even here in the thread. If there be such a change, we would be honestly informed.

Say what?! OP has been away for more than a week. Although he logs in from time to time, he doesn’t bother to respond here or address any of the concerns that have been raised (he was last active like two days ago). Sorry, but for me (and I believe this is the case for many gamblers who have made up their minds) this is not the best casino to play at (we need an active representative).

[EarnOnVictor]

But I believe this is not the intention of AceBet because apart from the ToS page, they have a rep who updates us even here in the thread. If there be such a change, we would be honestly informed.

Say what?! OP has been away for more than a week. Although he logs in from time to time, he doesn’t bother to respond here or address any of the concerns that have been raised (he was last active like two days ago). Sorry, but for me (and I believe this is the case for many gamblers who have made up their minds) this is not the best casino to play at (we need an active representative).

If I may ask, which concern are you talking about? I tried to look up the recent threads and even clicked on quotes and requotes, but I couldn't find any pressing question that needs an urgent answer, other than the regular chit-chat among users. Despite tracing some posts, I could still be wrong, and you can point me to it if you don't mind.

Regardless, one thing you should know is that the OP doesn't have to be looking around all the time, especially when there is a CM as well. If any response needs an urgent/compulsory answers, I am sure that the CM will do that, or contact the OP to do that, as the case may be.

[Zoomic]

But I believe this is not the intention of AceBet because apart from the ToS page, they have a rep who updates us even here in the thread. If there be such a change, we would be honestly informed.

Say what?! OP has been away for more than a week. Although he logs in from time to time, he doesn’t bother to respond here or address any of the concerns that have been raised (he was last active like two days ago). Sorry, but for me (and I believe this is the case for many gamblers who have made up their minds) this is not the best casino to play at (we need an active representative).

If I may ask, which concern are you talking about? I tried to look up the recent threads and even clicked on quotes and requotes, but I couldn't find any pressing question that needs an urgent answer, other than the regular chit-chat among users. Despite tracing some posts, I could still be wrong, and you can point me to it if you don't mind.

Regardless, one thing you should know is that the OP doesn't have to be looking around all the time, especially when there is a CM as well. If any response needs an urgent/compulsory answers, I am sure that the CM will do that, or contact the OP to do that, as the case may be.

Yea, that is true.
There is no pressing case or complaint against AceBet for now. What we are discussing is just a speculative question by someone on this thread about ToS on geo-blocked region.
Although, in as much as I know that if there's a serious complaint, the AceBet rep will appear and tackle it. But responding here frequently will also give us a re+assuring confidence.
However, here is not the only business or duty of the Op. They should have other places they are committed to as well.

[Bitcoin_Arena]

I have never heard or seen where restricted regions are silently removed or added. But I have seen where ToS is silently updated and used against a player. That is not a healthy behaviour by the casino and I believe there should be a regulation towards that.

As a person who regularly checks out the scam accusation board. I have seen a few such cases. Fortunately the ones I saw were resolved in favor of the player after complaining. They were mostly common with less popular casinos.

Speaking of the Acebet platform is there anyone else facing this problem when they try to access the platform

[OcTradism]

Speaking of the Acebet platform is there anyone else facing this problem when they try to access the platform

I don't know how you got it and how the other people experience with Acebet.com when visiting the site but I don't have any problem at all. I visit the site after reading your post for checking, and I have no issue like yours.

Let's wait for sharing experience from other people.

[EarnOnVictor]

I have never heard or seen where restricted regions are silently removed or added. But I have seen where ToS is silently updated and used against a player. That is not a healthy behaviour by the casino and I believe there should be a regulation towards that.

Speaking of the Acebet platform is there anyone else facing this problem when they try to access the platform

Personally, I'd encountered this issue myself, but it's not this week. I think it's a kind of error that needs a permanent fix. Although my experience shows that it only happens in a few seconds, but I don't know how persistent it could be in some cases. I hope it would be fixed completely.

[Bitcoin_Arena]

I visit the site after reading your post for checking, and I have no issue like yours.

Personally, I'd encountered this issue myself, but it's not this week. I think it's a kind of error that needs a permanent fix. Although my experience shows that it only happens in a few seconds, but I don't know how persistent it could be in some cases. I hope it would be fixed completely.

I am not seeing the issue anymore. Maybe it was a temporary issue, or it just happens randomly throughout the day. What I remember is even when I tried to hit the "try again" button, nothing worked. Perhaps the technical team may want to look at it, and hopefully it doesn't disrupt the functionality of the website. I am no developer, but I think the error message may give the technical guys a clue about what happened.

[Zoomic]

I have never heard or seen where restricted regions are silently removed or added. But I have seen where ToS is silently updated and used against a player. That is not a healthy behaviour by the casino and I believe there should be a regulation towards that.

Speaking of the Acebet platform is there anyone else facing this problem when they try to access the platform

Personally, I'd encountered this issue myself, but it's not this week. I think it's a kind of error that needs a permanent fix. Although my experience shows that it only happens in a few seconds, but I don't know how persistent it could be in some cases. I hope it would be fixed completely.

Recently I have experienced this type of error feedback, but not from AceBet but from another casino or exchange that I was testing. When it happened, I refreshed but it didn't work. I opened a new tab and it was able to go through.

So, I tried login to AceBet from the signature now and everything works well as expected.

[khaled0111]

Recently I have experienced this type of error feedback, but not from AceBet but from another casino or exchange that I was testing. When it happened, I refreshed but it didn't work. I opened a new tab and it was able to go through.

This kind of error is usually a temporary technical issue (not on the server side, in most cases). Such issues usually get resolved by themselves. In most cases, all you have to do is refresh the page or clear your browser’s cache and you will be able to access the website with no problems.
But I understand that seeing such error messages/pages can be frustrating for some users, especially on platforms where money is involved, like on casinos or exchanges.