If you still have any issue, please create a support ticket and our team will review it as soon as possible. If you were charged unusually high fees, please also open a ticket so we can check your case and reimburse eligible users.
Could you please tell us more about how and why you came to the decision to create a ticket system for customer support?
When I first discovered your site, I was very impressed by the stated refusal to have a support team. At the time, your FAQ said that all scenarios arising during exchanges were handled without the need to involve people. I thought this was an excellent solution for protection against possible persecution by those trying to shut down such businesses. If there are no people handling exchanges, then there is no one to persecute.
Now this has changed. What happened? Did it turn out that such a service still cannot be built on pure automation alone?
Or did I miss something, and has this already been discussed earlier in this thread? If so, please share a link to the post. The thread is large, and it is hard to keep track of everything.