[SCAM] Toshi.bet - Ignored Self-Exclusion & Lied about Account Limits $7000

[Catchedfis]

Hi holydarkness,

Thank you for your technical insight. Your discovery about fingerprinting makes perfect sense and confirms exactly what I experienced.

The fact that the welcome bonus was automatically denied on my secondary account is the ultimate proof. It shows that their system had already "flagged" me as a duplicate user before I even made my first deposit.

I want to highlight two critical points regarding the casino's responsibility:

1. Selective Technology: If their system is advanced enough to automatically identify me and deny a bonus (to protect their profit), it is impossible to accept that the same system couldn't enforce a deposit block (to protect a known addict). The technology was there, but they chose to use it only when it benefited them.

2. The Casino's Lies: Please do not forget that on January 9th, the casino explicitly lied to me. They claimed they did not have the tools to limit or properly protect my account, and that "closing" was the only option (which they didn't even do correctly). However, we now know they possess "Withdraw Mode" and sophisticated fingerprinting tools.

They allowed me to continue depositing for 12 days across two linked accounts using the same browser and device. They didn't need a manual check; their own automated flags for the bonus already told them who I was.

They chose to ignore their duty of care to profit from my crisis. The restriction should follow the player, especially when their own system has already successfully linked the accounts.

[holydarkness]

Hi holydarkness,

Thank you for your technical insight. Your discovery about fingerprinting makes perfect sense and confirms exactly what I experienced.

The fact that the welcome bonus was automatically denied on my secondary account is the ultimate proof. It shows that their system had already "flagged" me as a duplicate user before I even made my first deposit.

I want to highlight two critical points regarding the casino's responsibility:

1. Selective Technology: If their system is advanced enough to automatically identify me and deny a bonus (to protect their profit), it is impossible to accept that the same system couldn't enforce a deposit block (to protect a known addict). The technology was there, but they chose to use it only when it benefited them.

2. The Casino's Lies: Please do not forget that on January 9th, the casino explicitly lied to me. They claimed they did not have the tools to limit or properly protect my account, and that "closing" was the only option (which they didn't even do correctly). However, we now know they possess "Withdraw Mode" and sophisticated fingerprinting tools.

They allowed me to continue depositing for 12 days across two linked accounts using the same browser and device. They didn't need a manual check; their own automated flags for the bonus already told them who I was.

They chose to ignore their duty of care to profit from my crisis. The restriction should follow the player, especially when their own system has already successfully linked the accounts.

I'll begin with a disclaimer that I am speaking for myself here and form my posts based on my experience with past cases and my logic as I digest your situation. That said:

Regarding selective technology, as stated and explained by Toshi's rep before, their team tries to be lenient on privacy. Their system might trigger the alarm, but the red blinking and loud siren blaring itself was only registered to their system when their sweeper team do the manual sweep to peek into personal data.

This is [if I may guess] why you got yourself caught in the situation in the first place. You don't give enough time for the casino to register your details on the first account to be blacklisted, the system caught your second as multi, but upon live support inquiry [as per their SOP] whether or not it was your alt, you did not give definitive answer, rather a retort [I have the full transcript of your convo with them].

With that, your second account wasn't blacklisted, while their own system "glitching" by the duality of blacklist-but-not-blacklisted due to registering your second account faster than their chain-of-communication can blacklist you.

About the casino lies, help me understand the broader context better. Their "lies" of withdrawal-only mode, where previously support said they don't have such, it was imposed into your account following your interaction with Little Mouse?

[Catchedfis]

I appreciate the technical deep dive, but we must look at this through the lens of common sense and ethics.

Even if we accept the "sweeper" or "syncing" theory, we are talking about 12 days. In the digital world, 12 days is an eternity. Not even a cleaning lady takes 12 days to sweep a building; an automated casino system certainly shouldn't take that long to sync a "blacklist" status across linked accounts, especially when it already identified me for bonus purposes.

The most revealing lie happened on January 9th:

When I disclosed my addiction, the casino initially banned my account. However, as soon as I mentioned I had bonuses that would be lost, they immediately changed my status from Banned to Open with no restrictions at all.

Their excuse that "they didn't have the tools" to protect me is a complete lie. They had the power to change my account status in seconds. They chose to move it from "Banned" to "Open" instead of using the "Withdraw Mode Only" (which they later used on Jan 15th).

To summarize my position:

1. Systemic Negligence: 12 days of consecutive deposits on two linked accounts (same IP/Browser) is not a "glitch"—it is a choice to keep the money flowing.
2. Ethical Duty: A casino should not profit from its own technical failures. If the system was "too slow" to protect a known addict, the casino is responsible for the financial damage caused by that delay.
3. Manipulation: On Jan 9th, they saw an addict worried about bonuses and, instead of enforcing the ban, they opened the doors wide.

I am asking for the truth to be recognized. They had the information, the tools, and more than enough time (12 days) to stop me. They failed their duty of care, and ethically, those deposits should never have been accepted.

A further point on Ethics and Common Sense:

I was thinking about the "duplicate account" argument, and frankly, it feels like a trap. We all know that if I had won a large amount on that secondary account, the casino would have immediately used the "duplicate account" rule to deny my withdrawal.

This creates a predatory "win-win" situation for the casino:
1. They allow the known addict to deposit and lose.
2. If the addict wins, they void the winnings because of the duplicate account.

They detected the duplicate status (as proven by the bonus denial), so they had the technical and ethical obligation to stop the deposits right there.

This is also the first casino I have ever played at where I never received a single reply to my emails. Their total silence and their choice to move my account from "Banned" to "Open" on Jan 9th (instead of using the Withdraw Mode they lied about not having) shows a deliberate intent to profit from my addiction.

I hope the casino can learn from this to protect others better in the future, but for now, they must repair the harm caused by their systemic failure