Casino ban after TOS violation: can they freeze your deposit too?

[yhiaali3]

It is certainly not fair, nor is it within the casino's right, to freeze your money if most of it is just your deposit and not your winnings. They have the right to withhold the winnings if they think there has been fraud, but they do not have the right to withhold the capital because it is your right.

But if the casino blocks winnings along with the initial investment, this indicates that they are fundamentally unreliable and are most likely a fraudulent casino, because reputable casinos that want to maintain their reputation do not engage in such actions that cast doubt on their credibility.

[lovesmayfamilis]

For me, it all starts with the player's behavior. He must know the casino's terms and conditions of service. By violating these rules, he plays at his own risk, so the casino can do as it sees fit. I will not condemn the casino if it does not refund the initial deposit, as the player should have known about the consequences. Saying that a casino should refund all deposits is tantamount to saying that the casino itself does not have strict rules that allow it to show such disrespectful attitude towards its business. In short, there are rules, and there are penalties for violating them

[Peanutswar]

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If you deposit in a casino and later they say you violated the TOS and ban your account, is it fair or even allowed for them to freeze your funds if most of it is just your deposit, not winnings? I get confiscating winnings in case of abuse, but keeping the original deposit as well feels questionable.

What’s your take on this?

For me at the first place its the responsibility of the player to read the rules and regulations of the casino so they did not get blind if ever there's an issue with their account. Next is if ever they lose the game for sure the casino does not do any action most likely they will freeze an account if ever they see a potential risk with the players activity and even account problem such as a huge wins and thats the time they will seek an investigation but this gives a stress to the player if they had a large sum of money in the casino. Personally its quite fair if they put an investigation report for the end of their player about the issue to make it more acceptable or could be ever there's a chance to withdraw their remaining funds. Even the player have a file of report at the end of the day its the casino rules and authority.

[Gozie51]

For new accounts though, especially ones that aren’t profitable yet, I think the original deposit should be returned. But then again, that’s just my assumption. In the end, licensed casinos are supposed to follow what regulators allow, so if the rules say they can keep it, then legally they’re covered.

New account is my interest on what op posted because I believe an old account is believed to know the rules and not to cheat. So they may confisticate the deposit especially if the account has made withdrawal on profit.

But regards to new account, I think it will depend on the gravity of offense or cheating. For example, using VPN when it is not allowed or your country is restricted, using double account and trying to cheat the system. However, like you said about the licencing body, if it is stated that a cheating account could get a ban on his account and the deposit confisticated then that stays as the law. Legally, ignorance to the law is not an excuse.

[m2017]

Quick question for discussion.

If you deposit in a casino and later they say you violated the TOS and ban your account, is it fair or even allowed for them to freeze your funds if most of it is just your deposit, not winnings? I get confiscating winnings in case of abuse, but keeping the original deposit as well feels questionable.

What’s your take on this?

My opinion on this matter is that gamblers are in no way protected from the casino's potential arbitrariness, and it's naive to expect fairness from them, as all user agreements are drafted in such a way as to allow the casino complete freedom of action (as opposed to infringing on user rights). Nothing can be done about this, and one should simply keep this in mind when using any casino's services, i.e., be mindful of one's vulnerable position.

Most people here will argue that it's unfair to confiscate a gambler's initial deposit for abuse, but what's stopping the casino from doing this as a penalty for these same abuses (and including it in the user agreement)? In a sense, it would be fair as a punishment for the offense.

Also, it's easier to simply block the entire deposit than to sort out and determine exactly how much to block and how much to allow the user to withdraw. This requires additional time. And if the user is not interested in searching for "justice", this money can be left in the casino.

[michellee]

They can but they can tell you that you can withdraw your deposit and not your winning. They write in the ToS so people can checks by reading there.

But gamblers will not thinks of it and many gamblers don't read the TOS. They just accuse the abusing from the casino and scam because they don't know the ToS.

But if you violated the TOS, casino can do all things including freeze your funds and not allows you to withdraw. We can blame the casinos but they can take the money easily.

[Outhue]

Quick question for discussion.

If you deposit in a casino and later they say you violated the TOS and ban your account, is it fair or even allowed for them to freeze your funds if most of it is just your deposit, not winnings? I get confiscating winnings in case of abuse, but keeping the original deposit as well feels questionable.

What’s your take on this?

I don't always like posts like this because they feel unreal, why are you accusing a casino about this bad habit and you can't even made mention of the name? Posts like this will always feel like something made up, if truly something like this happened to you there won't be a problem to mention the name of the casino.

Can you tell us what you feel like you did wrong? Because some gamblers also do stupid things that later ends up in such situations I don't like blaming casinos straight ahead, what are you not telling us?

[UmerIdrees]

Quick question for discussion.

If you deposit in a casino and later they say you violated the TOS and ban your account, is it fair or even allowed for them to freeze your funds if most of it is just your deposit, not winnings? I get confiscating winnings in case of abuse, but keeping the original deposit as well feels questionable.

What’s your take on this?

I think they should mention this in their terms and conditions also, as this is very subjective and casino can do whatever they want in this case. Small and newly created casinos may refuse to return the depoists while others may also decide to not to return the funds if the depoist is big. In that case the gamblers are in no position to argue because the casino will always have the excuse that since they did not follow the terms, their money can't be returned. 

[Cointxz]

@Nwada001, I may be biased on what I posted because if the gambler violates the casino rules like cheating or the use of VPN, the gambling site have the right not to give the money back to the gambler.

Casino usually indicates the repercussions when someone violates the ToS including confiscation of deposit in worst cases since user neglect the casino and risk their own money by depositing to the casino without reading the ToS.

However, some casino do refund the deposit after KYC in case the account is not connected to other casino account that intentionally doing this ToS violation.

It’s a case to case basis but they have the right if the ToS stated it.

[Dr.Bitcoin_Strange]

From the few cases I saw, the casino will release your deposit but won't allow you carry out any other activity on the casino except just for you to withdraw your money, that's fair enough but some casino would never do that, you know that every casino has their individual rules and regulations, so if they already stated on their ToS and the customer broke such rule, they can use it as an excuse not to return the customer's money unless the person follow up the casino with the customer right protection agency.

[Beparanf]

From the few cases I saw, the casino will release your deposit but won't allow you carry out any other activity on the casino except just for you to withdraw your money, that's fair enough but some casino would never do that, you know that every casino has their individual rules and regulations, so if they already stated on their ToS and the customer broke such rule, they can use it as an excuse not to return the customer's money unless the person follow up the casino with the customer right protection agency.

User is lucky enough if they manage to get back their withdrawal after being ban for violating the ToS. There’s a lot reason why casino ban user either through cheating or unintentionally violate some of the terms.

In case of cheating of exploitation I believe casino will not refund the deposit since they tried to put financial damage to the casino.

But it’s just due to country restriction or other mild violation I think casino is indeed refunding deposit.

[boyptc]

If the user is guilty of violating TOS, the casino has the right to terminate their account but it's a requirement to allow them withdrawing their last balance.

That's day light robbery if they will take the deposits as well even after banning them from the platform.

It's a common knowledge that they are releasing the money of the users who violated them.

[Furball808]

Quick question for discussion.

If you deposit in a casino and later they say you violated the TOS and ban your account, is it fair or even allowed for them to freeze your funds if most of it is just your deposit, not winnings? I get confiscating winnings in case of abuse, but keeping the original deposit as well feels questionable.

What’s your take on this?

You can probably check your own country's laws about this. If the money is quite significant then it might be worth complaining the casino but if not most would just let it go but maybe you can share the name of the casino to spread awareness. Though this might be case by case. If you have been playing in this casino for a while, even if most are just your deposit they might not consider it anymore but first deposit might still feel acceptable.

[Free Market Capitalist]

What’s your take on this?

Which, all things considered, is like depositing money in a bank, part of which comes from drug money laundering. They are not going to confiscate only part of it and leave the other part, which is supposed to be of legal origin, untouched.

If you violate the ToS and want to recover your original deposit, you will have to go to court, which no one does unless the deposit is very large, or if there is an arbitration mechanism, submit to it, which is much cheaper. But for now, I think it is right that if you violate the ToS, your account should be suspended and everything you have confiscated.

[Slow death]

Quick question for discussion.

If you deposit in a casino and later they say you violated the TOS and ban your account, is it fair or even allowed for them to freeze your funds if most of it is just your deposit, not winnings? I get confiscating winnings in case of abuse, but keeping the original deposit as well feels questionable.

What’s your take on this?

The main point I think we all need to focus on is this:

Does the Terms of Service mention anything about returning the deposit if someone is caught cheating?

If the casino's Terms of Service (TOS) don't mention anything about refunding the deposit if someone is caught cheating and banned, then why would the casino refund the deposit? That should be the main point because when people create an account at a casino, they read the TOS and agree to it. I think that if a casino states in its TOS that they will refund the deposit if someone is caught cheating, then that would be the best way to avoid future disputes.

[Findingnemo]

Quick question for discussion.

If you deposit in a casino and later they say you violated the TOS and ban your account, is it fair or even allowed for them to freeze your funds if most of it is just your deposit, not winnings? I get confiscating winnings in case of abuse, but keeping the original deposit as well feels questionable.

What’s your take on this?

The entire balance will be put on hold so if you managed to withdraw some money before the freeze they might even can ask them to return but it is highly unlikely. So its not just the deposit but the winning along with whatever balance in it and the scenario can change if the user violated just a particular rule that will void the bet alone not the entire account and in some other cases only the bonus funds will be affected not the entire balance so it depends on case by case.

[Floxynice]

Quick question for discussion.

If you deposit in a casino and later they say you violated the TOS and ban your account, is it fair or even allowed for them to freeze your funds if most of it is just your deposit, not winnings? I get confiscating winnings in case of abuse, but keeping the original deposit as well feels questionable.

What’s your take on this?

Everything should be stated in the ToS the conditions that will make the casino withhold the original deposit of a gambler after he has been banned. It would be fair if the casino can prove that the acclaimed original deposit was gotten fraudulently which goes against their casino terms. If they cannot prove this, then it is unfair to hold back the initial deposit. We can agree that the casino who does this is fraudulently stealing from the gamblers in the guise of ToS violation.

[KiaKia]

Quick question for discussion.

If you deposit in a casino and later they say you violated the TOS and ban your account, is it fair or even allowed for them to freeze your funds if most of it is just your deposit, not winnings? I get confiscating winnings in case of abuse, but keeping the original deposit as well feels questionable.

What’s your take on this?

This could be considered a legal way of stealing.  

But I want to know which rules was broken in the ToS because that shit consists of not one particular rules but many, so which rules was broken?

Gamblers are to find time and read casinos ToS first especially those who can't do without doing something stupid, I don't know how you people do it but I have never break a casino ToS before, I have used some casinos for months before I considered going through their ToS.

My question is what are you people doing wrong?