Hi,
Thank you for your honest feedback and for highlighting how our service usually operates.
Regarding the exchange mentioned, we would like to confirm that the case is active and is currently being handled. We remain in contact with the user and are ready to provide any information available at this stage.
If any previously sent information was not received, we’ll provide it again directly to the user via private correspondence.
Best regards,
Swapter Team
Hi,
Thank you for your response.
However, as of today, I still haven't received any mail from anyone at Swapter. I also haven't received a reply to the email I was asked to send to "
compliance@swapter.io", which I sent four days ago.
