Hello everyone! We have an important update to share 📢
If possible, please translate this (we haven't done so to ensure the message remains accurate).
We sincerely apologize for the technical issues experienced over the past few days. Some swaps were delayed, stuck, or left unprocessed, and we are aware that some users may have been charged incorrect or unusually high fees.
Our team has spent the last 72 hours working continuously to fix the bugs, restore the system, increase reserves, and improve security. All major swaps have now been processed, and the platform is stable again.
Due to the recent attacks and risks faced by exchange projects, we have taken stronger security measures to protect users, funds, and operations. As part of these improvements, we are no longer relying on single focused pools. Instead, we are using multiple addresses, pools, and routing methods.
This may cause larger swaps to take more time, but it helps keep operations stable, coins clean, and user activity more private and secure.
If you still have any issue, please create a support ticket and our team will review it as soon as possible. If you were charged unusually high fees, please also open a ticket so we can check your case and reimburse eligible users.
We are truly sorry for the inconvenience and difficult experience during this period. Thank you for your patience, understanding, and continued trust.
We are at your service.
Iskreno se izvinjavamo zbog tehnickih problema koji su se pojavili tokom prethodnih nekoliko dana. Neke zamene (swapovi) su kasnili, zaglavile se ili uopste nisu bili obradjeni, a svesni smo i da su pojedinim korisnicima naplacene pogresne ili neuobicajeno visoke naknade.
Nas tim je protekla 72 sata radio bez prestanka kako bi otklonio greske, stabilizovao sistem, povecao rezerve i unapredio bezbednost. Sve veci swapovi su sada obradjeni i platforma je ponovo stabilna.
Zbog nedavnih napada i rizika sa kojima se suocavaju projekti za razmenu kriptovaluta, uveli smo dodatne bezbednosne mere kako bismo bolje zastitili korisnike, sredstva i celokupno poslovanje. Kao deo tih poboljsanja, vise se ne oslanjamo na pojedinacne fokusirane pool-ove, vec koristimo vise adresa, pool-ova i razlicitih metoda rutiranja.
Zbog toga vece zamene mogu trajati nesto duze, ali ovaj pristup doprinosi stabilnijem radu sistema, vecoj privatnosti korisnika, cistijem poreklu coinsa i vecoj bezbednosti celokupnog procesa.
Ako i dalje imate bilo kakav problem, molimo vas da otvorite tiket za podrsku, a nas tim će ga pregledati u najkracem mogućem roku. Takodje, ako vam je naplacena neuobicajeno visoka naknada, otvorite tiket kako bismo proverili vas slučaj i izvrsili povracaj sredstava korisnicima koji ispunjavaju uslove.
Još jednom se iskreno izvinjavamo zbog neprijatnosti i problema koje ste imali tokom ovog perioda. Hvala vam na strpljenju, razumevanju i ukazanom poverenju.
Stojimo vam na raspolaganju.