Betpanda confiscated ~13,000 USDT after settled sports bets – UK user, no bonus

[Rating Place]

Betby, Kambi and all the other odds providers do the same thing with profiling and limiting players. No one blames Kambi and no one should blame Betby. Betpanda hired Betby to profile and auto-limit in the exact same way that books hire Kambi to profile and auto-limit.

Let’s see those bets!

edit - Betby does the profiling and odds for around 70 crypto books and a lot more fiat. It's not Betby doing us wrong, it's BetPanda.

[holydarkness]

https://bitcointalk.org/index.php?topic=5578649.0 - This is the only active case, besides the one in this thread, currently. 2 active cases.

Speedy recovery.

Thank you for the sincere wishes, really appreciate it. Visited the occulist earlier today, eyeball pressure has lowered significantly [migraine still persist, though], but yeah, I've been greenlighted for significantly more screen time. Will nudge my contact to revisit this thread, and will read the link you provided, while they're attending this case, and then will brief them about the neighboring case, so they can attend to it as well.

Thanks, Holy

Still waiting on BetPanda to send me / publish the bet history to show that none of my bets were irregular and they were comparable with other markets.

Am I a bit harsh in saying that this is the last chance for BetPanda to prove they are a reputable bookmaker after all the other cases that were disappointing to say the least?

Other bookmakers that work with BetBy have proved their solidity by paying customers although BetBy have flagged them. Also, to say someone is 'breaking the rules' and needs to have all his money, including deposits, confiscated because they 'bet on value' is absolutely crazy. Some people are full time sports bettors, that is how they make their living.

Umm... with no intention to insult you, I suggest you to ignore those who suggest and/or demand BetPanda [or other casinos, for a fact] to publish your betting history from their side. Far as I know [and by it, I mean I've been talking with several casinos representatives [both plurals, as in so many people in so many different casinos]] they can't publish it online, even with player's blessings due to GDPR and it's law-of-customer's-data-protection equivalence across the globe, as well as the one they have, that is demanded to be published, with or without the player's blessings, is a violation to their own proprietary.

The data from their side is theirs, not yours.

So, even with your blessings, they can't just post list of your bets publicly as it will automatically violate customer's data protection at the worst, and/as-well-as, within their right to retain from sharing publicly what is considered [and I pretty much sure you've agreed when you clicked ToS checkbox] as theirs.

Best way is to get a for-private-eyes-only verification. It is still have to go through a lot of red tape of GDPR [and its equivalent] and high-chairs approval, but it is more likely to happen rather than demanding public publishing. So... yeah, please just ignore the ignorant idea to publish them for public eyes.

[Rating Place]

https://bitcointalk.org/index.php?topic=5578649.0 - This is the only active case, besides the one in this thread, currently. 2 active cases.

Speedy recovery.

Thank you for the sincere wishes, really appreciate it. Visited the occulist earlier today, eyeball pressure has lowered significantly [migraine still persist, though], but yeah, I've been greenlighted for significantly more screen time. Will nudge my contact to revisit this thread, and will read the link you provided, while they're attending this case, and then will brief them about the neighboring case, so they can attend to it as well.

Thanks, Holy

Still waiting on BetPanda to send me / publish the bet history to show that none of my bets were irregular and they were comparable with other markets.

Am I a bit harsh in saying that this is the last chance for BetPanda to prove they are a reputable bookmaker after all the other cases that were disappointing to say the least?

Other bookmakers that work with BetBy have proved their solidity by paying customers although BetBy have flagged them. Also, to say someone is 'breaking the rules' and needs to have all his money, including deposits, confiscated because they 'bet on value' is absolutely crazy. Some people are full time sports bettors, that is how they make their living.

Umm... with no intention to insult you, I suggest you to ignore those who suggest and/or demand BetPanda [or other casinos, for a fact] to publish your betting history from their side. Far as I know [and by it, I mean I've been talking with several casinos representatives [both plurals, as in so many people in so many different casinos]] they can't publish it online, even with player's blessings due to GDPR and it's law-of-customer's-data-protection equivalence across the globe, as well as the one they have, that is demanded to be published, with or without the player's blessings, is a violation to their own proprietary.

The data from their side is theirs, not yours.

So, even with your blessings, they can't just post list of your bets publicly as it will automatically violate customer's data protection at the worst, and/as-well-as, within their right to retain from sharing publicly what is considered [and I pretty much sure you've agreed when you clicked ToS checkbox] as theirs.

Best way is to get a for-private-eyes-only verification. It is still have to go through a lot of red tape of GDPR [and its equivalent] and high-chairs approval, but it is more likely to happen rather than demanding public publishing. So... yeah, please just ignore the ignorant idea to publish them for public eyes.

Why do you keep believing these untrue rules and laws that the books keep telling you? Tell BetPanda to allow the OP to view his account and the OP can post the bets. There are no laws against that. It should have been done 2 months ago. Even though unnecessary, for my eyes only didn't work last time with XYes.

[Betpanda]

Hello,

To address some of the statements made in this thread:

Can you please make the bets public as I have no more access to my account or betting history

Our team will be in touch with you regarding that shortly.

So just to confirm your position:

You are stating that “value betting” — i.e. placing bets at odds that later move in the player’s favour — is considered a breach of your Anti-Fraud Policy.

We are simply stating that it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook as per our Terms and Conditions.

There has been no fraud, no automation, no arbitrage, no multi-accounting.

We don't believe we have claimed that any of these have taken place.

If that is the case, then your position is effectively that identifying value in standard pre-match markets is grounds for confiscating player funds, including deposited funds.

Certain breaches of our Terms and Conditions may result in such an outcome, depending on the circumstances.

Also, are you saying that some type of human investigation occurred? Betby is AI. They have it's own division AI Labs. If the OP beats closers, he will be flagged. Players making early bets have no idea if their bets will beat closers.

The intricacies of how their investigations are carried out are not shared with us to such extent and even if they were, we would not be at the liberty to discuss such matters publicly.

So, you are confiscating and banning people over "suspicious behavior"? Does this mean you don't even have solid proof of wrong-doing?

No, we have already several times stated that the proof we have which is the outcome of the investigation carried out by our Sportsbook provider. The investigation is caused by what they deem to be suspicious betting behaviour and these suspicions are either confirmed or disproven during said investigation.

You say, an account closure isn't solely based on someone winning. Then why does every single ban, on every sportsbook related case against you in this entire forum, happen right after a cashout attempt?

That is correct, solely winning would never cause anyone to get banned. As you stated, you are only seeing the cases which are posted on this forum and relying that the information which the OP chooses to share is correct, which cannot be conclusively be considered as a representation of each and every case and the circumstances surrounding them.

So, it's against your ToS to win bets basically.

This is categorically false, our Terms and Conditions do not state anything of such nature.

Doesn't this contradict what you said about account closure solely based on someone winning?

No, as accounts are never closed due to someone solely winning.

Why does the player have to be the one punished, because the provider provided you odds, you consider "unfair" for lack of a better word?

All the odds are provided and managed by our Sportsbook provider, we don't have control over them. Hence, we don't consider any odds to be fair or unfair as inherently odds cannot be unfair or fair. Actions surrounding them can be, which we would assume the investigations they carry out focuses on.

You claim "All the information regarding the bets which are suspicious come from our sportsbook provider". Why does every other casino with the same sportsbook provider as you, limits and pays, when dealing with the exact same type of situation, while you ban and confiscate?

We don't believe this statement to be true, but we are of course not in a position to comment on what the rules and practices of other casinos are. Each operator implements and enforces their own Terms of Service and these matters would need to be discussed with each operator individually.

Feel free to take a look at any of the 10 screenshots worth of an entire month of betting history i provided in my accusation thread against you, and pin-point exactly, where is the "suspicious betting activity" is. I know you won't do it. Because you can't. You have literally nothing on me.

As we mentioned earlier, our Sportsbook provider informs us of the outcomes of the investigation, not the details of the said investigation. Should details of such investigations and how they are carried out be revealed in public, there is always a possibility that nefarious actors, should they see it, discover ways to circumvent the factors they are looking for.

One thing to add in addition to what you said, and maybe a good question for BetPanda.

I have had this account for two years and placed hundreds of bets over this period.  I have deposited at least three times money in the account. Why does this suspicious behaviour flag and ban of the account came only when I requested to withdraw my balance? Clearly it wasn't an issue during the last two years when I was consistently betting, nor was it an issue when I deposited.

We don't know exactly why they would flag the betting behaviour suspicious when they did, but without knowing the details of their investigation, the assumption would be that the bets placed before were not suspicious in nature and therefore not a cause for an investigation from their side but these were.

but if you're saying they don't limit, they do.

This is not true, we do not limit players in the sportsbook, this is all done by the sportsbook provider. We don't have direct control over the limits.

What's happening here is that Betpanda is cancelling bets claiming bad line.

This is also not true as all such matters are handled by the sportsbook provider.

I will say without reading that it's rather odd that both betpanda and their sister site ended their campaigns here and will likely not respond to any sort of criticism.

No worries, we're here. Apologies that it took a while, but we do respond to threads like this. Mainly to correct the misconceptions and assumptions that are shared here.

As a sportsbook they can technically do anything they want, but potential customers should be warned of this practice before attempting to gamble on sports there. At the base of it, taking a fairly-placed wager and not paying it out if it wins is tantamount to theft, or shady business practices at best.

All our practices and rules are clearly stated in our Terms and Conditions. Any fair wagers and legitimate winnings are absolutely paid out, without a doubt.

Isn't it weird, that a casino that brands itself as anonymous, is constantly asking for KYC POST-ACCOUNT CLOSURE!, and after the player submits the requested documents, the account is NEVER unbanned? What's the real intent of asking for a person's personal info, if the decision is never reversed? Are they collecting people's personal information?

Our site does not ask for KYC unless there is a reason to suspect wrongdoing and this is only done under particular circumstances. Iit is stated in our Terms and Conditions that we reserve the right to do so if so deemed necessary, but we are not a liberty to reveal why in each case. However, it is not to "collect information" for anything else but investigative purposes pertaining to this particular case.

Should there be other matters you wish us to elaborate on, happy to do so.

[Rating Place]

All you have to do is allow the OP to see his bets so that we can see what happened. The rest is trying to confuse the issue. Betby books are the best or the worst. It depends on how you handle so called “value betting”. Some Betby confiscate and others limit.

[pytycrys]

It feels absolutely sickening and nauseating that the TL:DR of this topic will be:

'We are simply stating that it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook as per our Terms and Conditions.'

It also feels depressing and soul destroying that you are running away with $13,000USDT of my personal money, especially a big part of it being my deposit.

@Holydarkness
Unsure if you can do anything else besides what has been 'oficially stated'.

I have received access to the account now for 24 hours (thanks BetPanda), so find attached below all bets made on the account. You will note that 99% of the bets were made on boxing, all of them were day of the fight or day before.

I did notice now that some of the bets have been cancelled and the odds say 'error' - all these were bets that were previously won. Again it is unclear to me - if some bets were cancelled/voided by Betby (probably just recently as I had never seen these cancelled before) - why is the account banned and money confiscated? If the bets that were 'flagged' were voided and solved?

https://ibb.co/C5VDbp6q
https://ibb.co/39gdQvNn
https://ibb.co/GvXvn6zV
https://ibb.co/JRhZFtHM
https://ibb.co/gbxxVFyy
https://ibb.co/kV8txT5q

Going back to BetPanda's statement regarding 'novel betting technique', and based on the above - I categorically reject this allegation. Based on a detailed review of my betting history and comparison with contemporaneous market odds from other licensed sportsbooks, my activity is entirely consistent with standard pre-match sports betting, with no evidence of arbitrage, hedging, matched betting, or any systematic attempt to eliminate or circumvent bookmaker margin. You can see the account has significant variance, significant bets lost, etc. Some bets were voided, unsure when this was undertaken, but it is clear that if those bets were flagged they were dealt with via voiding, not stealing all my money!

Can we get a bit of feedback from other people as well? This is absolutely bonkers to me.

Can you also please provide contact details for your approved Alternative Dispute Resolution (ADR) provides, as required under your regulatory obligations? This information is required for the purpose of formal escalation should this matter remain unresolved. I will raise this with AskGamblers and CasinoGuru as well.

[Rating Place]

I obviously missed the account being viewable. It’s not illegal to post bets. Now BetPanda should tell us why these bets were voided but be clear about the accusation. Were they voided before the match started? Don’t get in to anything else. No more blanket statements.

[T1HGO]

Hello,

To address some of the statements made in this thread:

Can you please make the bets public as I have no more access to my account or betting history

Our team will be in touch with you regarding that shortly.

So just to confirm your position:

You are stating that “value betting” — i.e. placing bets at odds that later move in the player’s favour — is considered a breach of your Anti-Fraud Policy.

We are simply stating that it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook as per our Terms and Conditions.

There has been no fraud, no automation, no arbitrage, no multi-accounting.

We don't believe we have claimed that any of these have taken place.

If that is the case, then your position is effectively that identifying value in standard pre-match markets is grounds for confiscating player funds, including deposited funds.

Certain breaches of our Terms and Conditions may result in such an outcome, depending on the circumstances.

Also, are you saying that some type of human investigation occurred? Betby is AI. They have it's own division AI Labs. If the OP beats closers, he will be flagged. Players making early bets have no idea if their bets will beat closers.

The intricacies of how their investigations are carried out are not shared with us to such extent and even if they were, we would not be at the liberty to discuss such matters publicly.

So, you are confiscating and banning people over "suspicious behavior"? Does this mean you don't even have solid proof of wrong-doing?

No, we have already several times stated that the proof we have which is the outcome of the investigation carried out by our Sportsbook provider. The investigation is caused by what they deem to be suspicious betting behaviour and these suspicions are either confirmed or disproven during said investigation.

You say, an account closure isn't solely based on someone winning. Then why does every single ban, on every sportsbook related case against you in this entire forum, happen right after a cashout attempt?

That is correct, solely winning would never cause anyone to get banned. As you stated, you are only seeing the cases which are posted on this forum and relying that the information which the OP chooses to share is correct, which cannot be conclusively be considered as a representation of each and every case and the circumstances surrounding them.

So, it's against your ToS to win bets basically.

This is categorically false, our Terms and Conditions do not state anything of such nature.

Doesn't this contradict what you said about account closure solely based on someone winning?

No, as accounts are never closed due to someone solely winning.

Why does the player have to be the one punished, because the provider provided you odds, you consider "unfair" for lack of a better word?

All the odds are provided and managed by our Sportsbook provider, we don't have control over them. Hence, we don't consider any odds to be fair or unfair as inherently odds cannot be unfair or fair. Actions surrounding them can be, which we would assume the investigations they carry out focuses on.

You claim "All the information regarding the bets which are suspicious come from our sportsbook provider". Why does every other casino with the same sportsbook provider as you, limits and pays, when dealing with the exact same type of situation, while you ban and confiscate?

We don't believe this statement to be true, but we are of course not in a position to comment on what the rules and practices of other casinos are. Each operator implements and enforces their own Terms of Service and these matters would need to be discussed with each operator individually.

Feel free to take a look at any of the 10 screenshots worth of an entire month of betting history i provided in my accusation thread against you, and pin-point exactly, where is the "suspicious betting activity" is. I know you won't do it. Because you can't. You have literally nothing on me.

As we mentioned earlier, our Sportsbook provider informs us of the outcomes of the investigation, not the details of the said investigation. Should details of such investigations and how they are carried out be revealed in public, there is always a possibility that nefarious actors, should they see it, discover ways to circumvent the factors they are looking for.

One thing to add in addition to what you said, and maybe a good question for BetPanda.

I have had this account for two years and placed hundreds of bets over this period.  I have deposited at least three times money in the account. Why does this suspicious behaviour flag and ban of the account came only when I requested to withdraw my balance? Clearly it wasn't an issue during the last two years when I was consistently betting, nor was it an issue when I deposited.

We don't know exactly why they would flag the betting behaviour suspicious when they did, but without knowing the details of their investigation, the assumption would be that the bets placed before were not suspicious in nature and therefore not a cause for an investigation from their side but these were.

but if you're saying they don't limit, they do.

This is not true, we do not limit players in the sportsbook, this is all done by the sportsbook provider. We don't have direct control over the limits.

What's happening here is that Betpanda is cancelling bets claiming bad line.

This is also not true as all such matters are handled by the sportsbook provider.

I will say without reading that it's rather odd that both betpanda and their sister site ended their campaigns here and will likely not respond to any sort of criticism.

No worries, we're here. Apologies that it took a while, but we do respond to threads like this. Mainly to correct the misconceptions and assumptions that are shared here.

As a sportsbook they can technically do anything they want, but potential customers should be warned of this practice before attempting to gamble on sports there. At the base of it, taking a fairly-placed wager and not paying it out if it wins is tantamount to theft, or shady business practices at best.

All our practices and rules are clearly stated in our Terms and Conditions. Any fair wagers and legitimate winnings are absolutely paid out, without a doubt.

Isn't it weird, that a casino that brands itself as anonymous, is constantly asking for KYC POST-ACCOUNT CLOSURE!, and after the player submits the requested documents, the account is NEVER unbanned? What's the real intent of asking for a person's personal info, if the decision is never reversed? Are they collecting people's personal information?

Our site does not ask for KYC unless there is a reason to suspect wrongdoing and this is only done under particular circumstances. Iit is stated in our Terms and Conditions that we reserve the right to do so if so deemed necessary, but we are not a liberty to reveal why in each case. However, it is not to "collect information" for anything else but investigative purposes pertaining to this particular case.

Should there be other matters you wish us to elaborate on, happy to do so.

This is so much... nothing... At this point, you have to be trolling, right? There's no way you're sitting in front of a computer and type all that, to say nothing.

We are simply stating that it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook as per our Terms and Conditions.

Quote from: pytycrys on March 17, 2026, 01:56:03 PM
There has been no fraud, no automation, no arbitrage, no multi-accounting.

We don't believe we have claimed that any of these have taken place.

Then what is it? Oh, right...

The intricacies of how their investigations are carried out are not shared with us to such extent and even if they were, we would not be at the liberty to discuss such matters publicly.

Can't talk about it... yes, yes...

No, we have already several times stated that the proof we have which is the outcome of the investigation carried out by our Sportsbook provider. The investigation is caused by what they deem to be suspicious betting behaviour and these suspicions are either confirmed or disproven during said investigation.

Yes, you have stated several times(too many if you ask me) that betby is responsible for everything. Always them. And how do you conduct such investigations, that may lead to winnings confiscations?

The intricacies of how their investigations are carried out are not shared with us to such extent and even if they were, we would not be at the liberty to discuss such matters publicly.

?  So they make investigations, and you simply follow betby's investigation conclusion to take action, right? So in that case, if betby finds these suspicions confirmed, surely they are the ones taking the confiscated winnings and not betpanda, right? RIGHT? Maybe change your domain to betby.io. Let's cut the crap. At the end of the day betpanda is the only responsible entity to allow/deny withdrawals. And if you're acting on betby's decision, don't you have an actual competent department that can ACTUALLY verify if wrongdoing was commited or not? This is either amateur hour or a scam. There's no inbetween.

That is correct, solely winning would never cause anyone to get banned. As you stated, you are only seeing the cases which are posted on this forum and relying that the information which the OP chooses to share is correct, which cannot be conclusively be considered as a representation of each and every case and the circumstances surrounding them.

Okay, let's make this interesting. Anyone reading this, bring me 1 case where what i said is not true. Just one.

Quote from: T1HGO on March 17, 2026, 07:05:06 PM
You say, an account closure isn't solely based on someone winning. Then why does every single ban, on every sportsbook related case against you in this entire forum, happen right after a cashout attempt?

All our practices and rules are clearly stated in our Terms and Conditions. Any fair wagers and legitimate winnings are absolutely paid out, without a doubt.

This is categorically false. And there are several cases in this forum alone, that can prove it.

As we mentioned earlier, our Sportsbook provider informs us of the outcomes of the investigation, not the details of the said investigation. Should details of such investigations and how they are carried out be revealed in public, there is always a possibility that nefarious actors, should they see it, discover ways to circumvent the factors they are looking for.

So, you are confiscating winnings from people without even knowing exactly what is going on. Outcomes and not details...

Quote from: T1HGO on March 17, 2026, 07:05:06 PM
So, you are confiscating and banning people over "suspicious behavior"? Does this mean you don't even have solid proof of wrong-doing?

No, we have already several times stated that the proof we have which is the outcome of the investigation carried out by our Sportsbook provider. The investigation is caused by what they deem to be suspicious betting behaviour and these suspicions are either confirmed or disproven during said investigation.

Does this make any sense? All you do is deflect responsabilities. You are the only casino, with betby provider, that has some reputation, with this kind of behavior. If you are as well-intended as you say, maybe it's time for a deep introspection.

[Rating Place]

I don’t think BetPanda has any idea of why the bet was cancelled. They may not even look in to it. Betpanda is in the bad Betby category and has it set at minimal risk. They go with that and the confiscations are occurring. Betby books are customizable.

[nutildah]

As a sportsbook they can technically do anything they want, but potential customers should be warned of this practice before attempting to gamble on sports there. At the base of it, taking a fairly-placed wager and not paying it out if it wins is tantamount to theft, or shady business practices at best.

All our practices and rules are clearly stated in our Terms and Conditions. Any fair wagers and legitimate winnings are absolutely paid out, without a doubt.

I hope that the person behind this account takes the time to read this and absorb the following message, possibly even passing it on to some kind of executive at BetPanda:

• We know that confiscating player winnings under the premise of "value betting" is not a standard industry practice.
• The standard industry practice is to limit or ban "value bettors" after paying out their winnings.
• You accepted this player's bets, the odds were correct, and the player won fair & square. They are owed their winnings.
• "Value betting" (aka being good at sports betting) isn't considered a violation of terms of most sportsbooks.

Ergo I take issue with what you consider to be "fair wagers and legitimate winnings" as your definition runs contrary to industry norms.

In short, there's no reason to place sports bets at Betpanda when there are plenty of books that don't engage in this practice, and I hope you reconsider your position here.

[holydarkness]

[...]
@Holydarkness
Unsure if you can do anything else besides what has been 'oficially stated'.

[...]

I am in the blind here as I can't see any of your images, IBB always blocked me regardless of attempts I do [VPN, incognito, other browser, other browser, other device, other device with other browser with incognito under VPN, TOR, you name it]. So I can't see anything, but if I may read what's inferred from their explanatio and your post, if I may ask, were you on other casinos too?

What can I do about anything else besides what has been officially stated... let's see if I can reach my contact and get them to strongarm the other department in charge, to get at least your principal returned. Is that acceptable? Please remind me again your PnL status [I can get that from my contact, with your blessings, probably under for-my-eyes-only basis, if you don't have any clue about it].

And about ADR, if you wished to escalate, you can leave CasinoGuru. As per your own statement, you're placing bets on boxing. CG does not mediate sport-related matters, so there is a huge likelihood that they'll reject your case upon this information. Better shift your focus to other ADR.

As a sportsbook they can technically do anything they want, but potential customers should be warned of this practice before attempting to gamble on sports there. At the base of it, taking a fairly-placed wager and not paying it out if it wins is tantamount to theft, or shady business practices at best.

All our practices and rules are clearly stated in our Terms and Conditions. Any fair wagers and legitimate winnings are absolutely paid out, without a doubt.

I hope that the person behind this account takes the time to read this and absorb the following message, possibly even passing it on to some kind of executive at BetPanda:

• We know that confiscating player winnings under the premise of "value betting" is not a standard industry practice.
• The standard industry practice is to limit or ban "value bettors" after paying out their winnings.
• You accepted this player's bets, the odds were correct, and the player won fair & square. They are owed their winnings.
• "Value betting" (aka being good at sports betting) isn't considered a violation of terms of most sportsbooks.

Ergo I take issue with what you consider to be "fair wagers and legitimate winnings" as your definition runs contrary to industry norms.

In short, there's no reason to place sports bets at Betpanda when there are plenty of books that don't engage in this practice, and I hope you reconsider your position here.

Let me try to see if I can get my contact to get BetPanda to return OP's principal and get that as agreement to settle. I can't promise that it'll work, but I think that's the best path right now, if reachable: to return the difference of what he deposited vs what he has withdrawn plus what he lost, and both agree to disagree and part ways.

[T1HGO]

As a sportsbook they can technically do anything they want, but potential customers should be warned of this practice before attempting to gamble on sports there. At the base of it, taking a fairly-placed wager and not paying it out if it wins is tantamount to theft, or shady business practices at best.

All our practices and rules are clearly stated in our Terms and Conditions. Any fair wagers and legitimate winnings are absolutely paid out, without a doubt.

I hope that the person behind this account takes the time to read this and absorb the following message, possibly even passing it on to some kind of executive at BetPanda:

• We know that confiscating player winnings under the premise of "value betting" is not a standard industry practice.
• The standard industry practice is to limit or ban "value bettors" after paying out their winnings.
• You accepted this player's bets, the odds were correct, and the player won fair & square. They are owed their winnings.
• "Value betting" (aka being good at sports betting) isn't considered a violation of terms of most sportsbooks.

Ergo I take issue with what you consider to be "fair wagers and legitimate winnings" as your definition runs contrary to industry norms.

In short, there's no reason to place sports bets at Betpanda when there are plenty of books that don't engage in this practice, and I hope you reconsider your position here.

Beautiful post. I make your words mine 100%. Well said.

[...]
@Holydarkness
Unsure if you can do anything else besides what has been 'oficially stated'.

[...]

I am in the blind here as I can't see any of your images, IBB always blocked me regardless of attempts I do [VPN, incognito, other browser, other browser, other device, other device with other browser with incognito under VPN, TOR, you name it]. So I can't see anything, but if I may read what's inferred from their explanatio and your post, if I may ask, were you on other casinos too?

What can I do about anything else besides what has been officially stated... let's see if I can reach my contact and get them to strongarm the other department in charge, to get at least your principal returned. Is that acceptable? Please remind me again your PnL status [I can get that from my contact, with your blessings, probably under for-my-eyes-only basis, if you don't have any clue about it].

And about ADR, if you wished to escalate, you can leave CasinoGuru. As per your own statement, you're placing bets on boxing. CG does not mediate sport-related matters, so there is a huge likelihood that they'll reject your case upon this information. Better shift your focus to other ADR.

As a sportsbook they can technically do anything they want, but potential customers should be warned of this practice before attempting to gamble on sports there. At the base of it, taking a fairly-placed wager and not paying it out if it wins is tantamount to theft, or shady business practices at best.

All our practices and rules are clearly stated in our Terms and Conditions. Any fair wagers and legitimate winnings are absolutely paid out, without a doubt.

I hope that the person behind this account takes the time to read this and absorb the following message, possibly even passing it on to some kind of executive at BetPanda:

• We know that confiscating player winnings under the premise of "value betting" is not a standard industry practice.
• The standard industry practice is to limit or ban "value bettors" after paying out their winnings.
• You accepted this player's bets, the odds were correct, and the player won fair & square. They are owed their winnings.
• "Value betting" (aka being good at sports betting) isn't considered a violation of terms of most sportsbooks.

Ergo I take issue with what you consider to be "fair wagers and legitimate winnings" as your definition runs contrary to industry norms.

In short, there's no reason to place sports bets at Betpanda when there are plenty of books that don't engage in this practice, and I hope you reconsider your position here.

Let me try to see if I can get my contact to get BetPanda to return OP's principal and get that as agreement to settle. I can't promise that it'll work, but I think that's the best path right now, if reachable: to return the difference of what he deposited vs what he has withdrawn plus what he lost, and both agree to disagree and part ways.

OP's images:








I don't want to influence OP's decision, and i am sure he will make his own. However i am giving my opinion on this. WE should not have to bargain to have crumbs. WE won our bets fair and square. WE are not asking for anything unreasonable here. WE are JUST asking for FAIRNESS and JUSTICE. Is that too much to ask for?(even tho i am quoting you this is not directed at you. I understand you're just trying to get OP something).

Watching Jackpotter go back on their decision in another, yet very similar case, gives me a very tiny bit of hope, betpanda can still do the right thing. And we as a community should condone these practices more severely. When mister Betpanda's representative responds in a thread like this, with so many meaningless statements, he's probably not aware that these types of cases can ruin a person's life. Or at least make it harder than it already is. And it's not just financial loss we're talking about here. It's also the psychological turmoil this causes. In exactly 20 days from now, my case will be 1 year old. Only god knows how much frustration and stress this has caused me. And from what OP has stated in many occasions throughout this thread, i am not alone.

[holydarkness]

Umm... OP is on lifetime PnL positive, confirmed by my contact just earlier today, though I am not sure the exact number. OP, pytycrys, if you don't mind to give me written permission to fetch that information [suppose BetPanda didn't come to provide the data themselves].

With this though, depending on the number of the difference of PnL positive and the amount being disputed, I'll have to say that I am not sure which step should I discuss with my contact to get a desirable outcome for both parties, given the usual rules of casinos [regardless of the violation] is to deduct the winning with the total PnL to cover casinos' "losses", and return only if the losses is lesser than the total PnL.

nutidah, I'll really appreciate your input on this matter, so I can discuss this with my contact.

[pytycrys]

Thanks, Holy

My total deposits over time were roughly 8,000 USDT. My balance eventually grew to around 15,000 USDT. I was only able to withdraw 1,800USDT which was my last deposit. I hereby also grant you any further permission required to look into the account.

Whilst getting the total deposits back would be a good starting point and it would bring some fairness in that at least I get back my hard-worked money, I would also tend to echo with T1HGO and the other members here. It still does not bring fairness to my hard-earned money from my profits which were taken. These bets were won while my capital was at risk, and as you said, if I lost these bets I wouldn't be compensated back just because of a negative PnL.

Jackpotter have clearly shown that despite Betby flagging people, the people in question were still paid although limited and banned. There is no reason why BetPanda could not do the same in this case and in other cases as well, and it just tarnishes the reputation as nutidah said.

Let me know if you can see the pictures posted by T1HGO and if not I can upload them on a different website.

[pytycrys]

Also - thanks to all people on this forum so far, you have been great and I really feel supported through this hard period of time. T1HGO and all others having similar issues - I really hope that this gets better and BetPanda realise they must do the right thing for people and appreciate how much financial stress this is causing. I really hope we get back our money and this whole nightmare ends.

[holydarkness]

Umm, please press pause for the time being, all of us, I was in chat with my contact all morning and if I understand correctly, recently they have made some changes in staffs and all, which hopefully brought new insight and votes to the decision making process. Thus, hopefully, it could change how these matters are handled.

[pytycrys]

Thanks, Holy

When do you think you will have some news? I think I speak for everyone in here - hopefully the change is a positive one, and not worse. Hopefully they can go and review my case, T1HGO's case and all other cases presented here on the forum and rebrand their name into a solid bookmaker.

[T1HGO]

Umm, please press pause for the time being, all of us, I was in chat with my contact all morning and if I understand correctly, recently they have made some changes in staffs and all, which hopefully brought new insight and votes to the decision making process. Thus, hopefully, it could change how these matters are handled.

Fingers crossed that you understood it correctly. We just want this nightmare to end.

[holydarkness]

Thanks, Holy

When do you think you will have some news? I think I speak for everyone in here - hopefully the change is a positive one, and not worse. Hopefully they can go and review my case, T1HGO's case and all other cases presented here on the forum and rebrand their name into a solid bookmaker.

I can't say for sure right now, it's all still in shaky ground and I was told a mere gist of it and I have to read between lines, but yeah, hopefully I understand every ambiguous hints correctly, as it'll give my contact greater chance to fight for you guys [trust me, he's very neutral and would fight for players for weeks if the facts are leaning towards players].

[pytycrys]

Hey Holy,

We're waiting for good news like if it was Christmas. Keep us updated on any progress, please. Hopefully not long left...