Rollbit withdrawals frozen with $17,700

[degen01]

What happened: I've been using my rollbit account since 2023. I've made dozens of deposits and withdrawals and never had any issues until a few weeks ago. All services on their website were frozen and KYC documents were requested. I immediately provided these documents and had passed level 3 KYC, but I was still unable to wager on any of the offerings on the website. I contacted support and was asked to "please list the other accounts you've had on rollbit". When I responded that this is my only account, I was told to email compliance and wait for a response. A couple weeks later I received an email back once again asking to declare any potentially linked or associated accounts. I immediately went to live chat and once again stated that this is my only account, but I was once again ignored

I knew this was a common problem with rollbit, but I had been using the website for so long with instant withdrawals that I didn't think this would happen to me. Otherwise, I never would've trusted leaving such a large balance on there. I've never used a VPN when accessing the website and 99% of my account activity comes from the same home IP address, with a small amount of activity coming from cell phone data while I wasn't at home

I'm looking for third party mediation here as I'm confident there's zero proof of any wrong doing on my end. It doesn't seem like a coincidence that I can seamlessly deposit/withdraw thousands of dollars over the course of a 2-3 year span, but as soon as I'm holding a significant balance they start throwing around baseless accusations. I've been playing offshore for 15+ years with good standing accounts at all the top offshore bookmakers, I have a fairly deep understanding of how this all works. I don't believe rollbit is acting in good faith and they would absolutely lose this case if mediation is possible

User ID: degen01
PM/Chat Logs: https://imgur.com/a/DqBs3f8
Email: https://imgur.com/a/PWtHJVh

I can provide any and all information necessary upon request. I see that some mods here have a relationship with rollbit, so assistance in this matter would be appreciated. I'd also be more than happy to pay for mediation if necessary

I will constantly update this thread every step of the way

[degen01]

@holydarkness I see you've been able to assist with previous complaints regarding rollbit

If you wouldn't mind assisting anyway you can that would be appreciated

[holydarkness]

@holydarkness I see you've been able to assist with previous complaints regarding rollbit

If you wouldn't mind assisting anyway you can that would be appreciated

Hi, I can no longer help. I do still have contact from Rollbit, but they choose one specific streamline to dispute resolution following players escalating their issue on many platforms at once. Thus, they cease from every ADR as well as the forum and players need to escalate to their compliance team, of which later [if the compliance find it necessary to get Razer's call on a matter], they will reach Razer.

So, best option for you right now is to write to compliance as [I am quite sure] you're already instructed.

[degen01]

@holydarkness I see you've been able to assist with previous complaints regarding rollbit

If you wouldn't mind assisting anyway you can that would be appreciated

Hi, I can no longer help. I do still have contact from Rollbit, but they choose one specific streamline to dispute resolution following players escalating their issue on many platforms at once. Thus, they cease from every ADR as well as the forum and players need to escalate to their compliance team, of which later [if the compliance find it necessary to get Razer's call on a matter], they will reach Razer.

So, best option for you right now is to write to compliance as [I am quite sure] you're already instructed.

Ok thanks for dropping in and responding