What happened: I've been using my rollbit account since 2023. I've made dozens of deposits and withdrawals and never had any issues until a few weeks ago. All services on their website were frozen and KYC documents were requested. I immediately provided these documents and had passed level 3 KYC, but I was still unable to wager on any of the offerings on the website. I contacted support and was asked to "please list the other accounts you've had on rollbit". When I responded that this is my only account, I was told to email compliance and wait for a response. A couple weeks later I received an email back once again asking to declare any potentially linked or associated accounts. I immediately went to live chat and once again stated that this is my only account, but I was once again ignored
I knew this was a common problem with rollbit, but I had been using the website for so long with instant withdrawals that I didn't think this would happen to me. Otherwise, I never would've trusted leaving such a large balance on there. I've never used a VPN when accessing the website and 99% of my account activity comes from the same home IP address, with a small amount of activity coming from cell phone data while I wasn't at home
I'm looking for third party mediation here as I'm confident there's zero proof of any wrong doing on my end. It doesn't seem like a coincidence that I can seamlessly deposit/withdraw thousands of dollars over the course of a 2-3 year span, but as soon as I'm holding a significant balance they start throwing around baseless accusations. I've been playing offshore for 15+ years with good standing accounts at all the top offshore bookmakers, I have a fairly deep understanding of how this all works. I don't believe rollbit is acting in good faith and they would absolutely lose this case if mediation is possible
User ID: degen01
PM/Chat Logs: https://imgur.com/a/DqBs3f8Email: https://imgur.com/a/PWtHJVhI can provide any and all information necessary upon request. I see that some mods here have a relationship with rollbit, so assistance in this matter would be appreciated. I'd also be more than happy to pay for mediation if necessary
I will constantly update this thread every step of the way
