Not All Casino Complaints Are Scams, Some Are Player Errors.

[gunhell16]

Most of the accusation threads were created out of frustrations that comes while waiting for the response from the support team, they should not jump into conclusion that the casino scammed them when they are are yet to respond to the support tickets and other the remaining cases users violated the terms that resulted into account termination or losing the rewards due to void bets. Threads without valid evidence should be trashed that saves a lot of time too.

Sometimes users don't have means to reach customer care that's why it's frustrating. It's not funny to make deposits and lose money and after the battleship you later win a very large amount of money and of a sudden, the casino tells you that your account need to review without any time-frame, no matter what you are going to be frustrated with the wait if there is no response from the team and hence why you see them rush and create a thread.

I think it's high time casino representatives are more active with scam thread if they later give one as suggested in the meta board so as they are constantly updating their announcements thread, they can either listen to accusations and as well as also debunk some things that are posted about them. Sometimes, even users lie because they know they are caught and because they have nothing to lose, they would rather constitute more nuisance than take responsibility of their actions.

Many people do that, and to this day there are still some, and I still read about those styles of accusations in casinos where they say they were victims of the casino for the dissatisfaction they experienced. Sometimes it seems like it's hard to believe their complaints right away.

Although there are some complainants who say their complaints are true and other casinos also resolve the cases that come to them, the majority of the time the casinos actually
discover that the one who is wrong most of the time is the one accusing the casino.

[nelson4lov]

I can confirm most of the details in OP are correct. Not all issues that occur on these gambling platforms are scams. I've personally not experienced any issues playing on casinos and sportsbooks like stake, Coinroyale and even more recently, Cloudbet and I've not had issues with any. I just use these platforms like a normal user would and I don't try to outsmart or game the system. If there's a promotion, I take time to read the rules before I indulge.

Life can be really simple.

[Josefjix]

I don't really agree with "Large Withdraw" they should not restricted due we making some large withdraw and ask us for KYC. If the winning is legits, without any manipulation on some games then they're wrong to do these into user. Example game like Live-Casino should be not without any KYC at all for the request due large withdraw. Just hated, if casino do these.

If the withdrawal seems to be too large while the type of account that contains the large amount should be properly checked if the withdrawal is gotten from winnings or it's gotten from elsewhere. Most casinos wouldn't want to process stolen funds but will be ready to process large sum if it's a won amount off their platform.

That's the reasons why casinos do ask for KYC verification before processing large amounts before withdrawal.

[Alphakilo]

Most of the accusation threads were created out of frustrations that comes while waiting for the response from the support team, they should not jump into conclusion that the casino scammed them when they are are yet to respond to the support tickets and other the remaining cases users violated the terms that resulted into account termination or losing the rewards due to void bets. Threads without valid evidence should be trashed that saves a lot of time too.

Sometimes users don't have means to reach customer care that's why it's frustrating. It's not funny to make deposits and lose money and after the battleship you later win a very large amount of money and of a sudden, the casino tells you that your account need to review without any time-frame, no matter what you are going to be frustrated with the wait if there is no response from the team and hence why you see them rush and create a thread.

I think it's high time casino representatives are more active with scam thread if they later give one as suggested in the meta board so as they are constantly updating their announcements thread, they can either listen to accusations and as well as also debunk some things that are posted about them. Sometimes, even users lie because they know they are caught and because they have nothing to lose, they would rather constitute more nuisance than take responsibility of their actions.

Many people do that, and to this day there are still some, and I still read about those styles of accusations in casinos where they say they were victims of the casino for the dissatisfaction they experienced. Sometimes it seems like it's hard to believe their complaints right away.

Although there are some complainants who say their complaints are true and other casinos also resolve the cases that come to them, the majority of the time the casinos actually
discover that the one who is wrong most of the time is the one accusing the casino.

Gamblers who fail to think before they leap are the type always on the blaming part, because they believe they know it all and have used more casinos that they fail to at least scan through a new casino TOS before gambling, because some of these rules change due to licensing agreement and regulations and a gambler should try to not be the ignorant one by not acknowledging the changes or upgrades on newer casinos.
Casinos always upgrade to detect suspicious cheaters and AML policies regarding money laundering and now with more AI inclusivity, it's a whole new ball game and a gambler should definitely sit to think when they get flagged, on why it happened and if they are at fault, before reaching out to customer support for clarification and resolution, instead of scam accusations that may hold no sway among millions of users that care less about such accusations.

[AmoreJaz]

I don't really agree with "Large Withdraw" they should not restricted due we making some large withdraw and ask us for KYC. If the winning is legits, without any manipulation on some games then they're wrong to do these into user. Example game like Live-Casino should be not without any KYC at all for the request due large withdraw. Just hated, if casino do these.

If the withdrawal seems to be too large while the type of account that contains the large amount should be properly checked if the withdrawal is gotten from winnings or it's gotten from elsewhere. Most casinos wouldn't want to process stolen funds but will be ready to process large sum if it's a won amount off their platform.

That's the reasons why casinos do ask for KYC verification before processing large amounts before withdrawal.

They have their AML/KYC protocol so it is understandable if they will ask for some credentials before they will disburse large amounts of money. So much better if you already finish the kyc requirements before you even start playing, particularly, if you are depositing large amount of money. Because completing your kyc at the start will give you a heads up if you will have problem with your docs or not, and rectify it early rather than wait til you are already requesting big withdrawal from the site. And you are like waiting in vain while the site is approving your credentials. That would be a disaster if the site would find loopholes not to approve your kyc docs.

[Cantsay]

Like you noted, a lot of people fail to read through the terms of service of the casino and then would obviously miss out on vital information that could affect him later on. A good number of these scam accusations results from ignorance and eventual violation of the rules. Rules that is probably stated in their TOS.

I think this is a common practice that most gamblers do, they come across a site and the first thing they do is to register an account and probably make deposits (if they find the ui of the site appealing) without bothering to even scan through the terms and conditions of the site.

A lot of gamblers make use of gambling sites without ever confirming if their jurisdiction is among those allowed or blacklisted. This is the reason why I don’t just jump into an accusation and start to side with the gambler, I tend to wait and see everything first before making any judgement.

[Yamifoud]

Most of the accusation threads were created out of frustrations that comes while waiting for the response from the support team, they should not jump into conclusion that the casino scammed them when they are are yet to respond to the support tickets and other the remaining cases users violated the terms that resulted into account termination or losing the rewards due to void bets. Threads without valid evidence should be trashed that saves a lot of time too.

I don't understand why gamblers blame the casino when they know that they are at fault.

And I don't understand why every delayed response from support makes them decide to create (false) accusations as fast as they can. It looks like they think that this forum is a social media platform where they can post anything they want.

Of course, I understand their frustration, but we also have to act professionally and consider the impact of our actions. Because some people easily make judgments even without any verification of the issue's truthfulness.

[bhadz]

That is true because the complainant just want to think that whoever gets to post the problem will be in the side of the community. But they got it wrong, for as long as they don't have a proof or they do have and yet, it's against them. They know the truth and that shall be the basis of which stand the community will be. Most casinos don't disclose the reasons why they have banned or asked for additional documents as per customers. And that's why majority of the complaints there are their fault, although some are real thing that the casino is at fault and they have ignored those complaints.

[cryptomaniac_xxx]

I believe many people are aware of all the points the OP posted, but even so, they are victims of many casinos that use their Terms of Service  as a weapon to avoid paying out what the player has won. In this forum, there was a thread about a certain casino that starts with "1x" where there were many posts accusing players of scams, and the casino representative's response was always the same: accusing people of cheating and having too many accounts, which is why they were blocked.

Yes, specially not reading the ToS and If I'm not mistaken, we also have that of discussions here. But in any case, as a gambler we should be at least reading all the policies of the casino before depositing our first money on it.

On the other hand, there are still gamblers who try to cheat casino, and abusing them. So it's good to see such thread like this to remind gamblers of their responsibility not just casino themselves.

[danherbias07]

Good posts. There are always newbies here in this forum, and I think it's not bad to keep on reminding them about this.

I agree that some of them are not real scam accusations. I am a lurker in the Meta board about complaints, but I don't really answer because I just don't want to have a beef with anyone else. But some of them, in my opinion, are just created to pull down one casino because it gets in their way.
Most accounts are newly created as they are only meant for the purpose of accusing one online casino. If it's legitimate, they don't really need to do that.

Now, when it comes to Terms and Conditions, reading this is a must. If it is said not use a VPN. Don't use it. If it is stated to never make a multi-account, don't even try. Some gamblers want to abuse the bonuses and promotions, and this may be the ones who are complaining because their alts are banned.

[qwertyup23]

Thank you so much for creating this thread, OP.

Unfortunately, some members in this forum are starting to lose in the chaos. Instead of using this as a tool to help and spread awareness, some users began to outright harass legitimate gambling platforms without providing any solid proof/evidence to their claim. The evil sought to avoided became the very tool for the former's execution, which was not the vision that Satoshi imagined.

That is true because the complainant just want to think that whoever gets to post the problem will be in the side of the community. But they got it wrong, for as long as they don't have a proof or they do have and yet, it's against them. They know the truth and that shall be the basis of which stand the community will be. Most casinos don't disclose the reasons why they have banned or asked for additional documents as per customers. And that's why majority of the complaints there are their fault, although some are real thing that the casino is at fault and they have ignored those complaints.

I do believe that everyone here is a responsible and sensible individual where we can exercise our judgement and discretion freely. If we see a post accusing a random gambling platform without substantiating with proof, then we can just avoid giving them the attention in order for the post to slowly died down.

[Itz-prisigold]

Accountability should go both ways. Because not every customer's complaint about a casino means it is a scam. It is true that scams need to be called out, but we need to also admit that many complaints start because players don't take their time to understand things. I think that the same sense of responsibility is needed with gambling as investing. You need to understand the rules before you start risking your money.

I think a big part of this is personal self control. If a gambling site clearly states all the rules and a player just chooses to ignore them, that player is to be blamed because he or she is taking a big gamble by going against the rules and trying to blame the gambling site later. Emotions can cloud judgements, most especially when that person lose and that can turn a normal or simple misunderstanding into a public scam accusation. I think that patience is very important most times. Try to cool down and contact customer support calmly and gather all of your evidence before you publicly post a scam accusation.

 I think it is important for gambling sites to be honest and clear to players about all of their rules and policies to prevent a lot of issues. I think the responsibility is back on the players to reduce the number of issues that arise. clear communication and a little education on the players part will really reduce alot of unnecessary disputes.

[SuperBitMan]

Some casino scam accusation that people are bringing up in the scam accusation board are false accusations they abuse the casino and when they are not getting what they were expecting they run to scam accusation board to complain, and I think it’s high time DT members should start giving negative feedback to members that are involved in false allegations, I believe it will help stop those who abuse this casinos and then run to open a thread in scam accusation board.
I’m not saying we don’t have casinos that scam, we have a lot of casinos right now that are involved in a lot of scam just like the one that happened with Betmoco I was affected, I have written a proposal that will help stop this casino scam in this forum and I will post it soon on meta board I just hope the Admin and everyone will honor it.

[Cointxz]

Most crypto casino in the forum already have established reputation for a long time but still they received occasional scam accusation from random users.

There’s truly some legit scam accusation but only due to some mistakes and misunderstanding rather than an actual scam.

So the majority of scam accusation are always on players fault since casino already have their reputation to protect and it’s hard to believe they are willing jeopardize it just for a selective scam with small amount.

[junder]

I really like the idea that all new users have to read these rules and tips so they don't get confused and aren't harmed by the casinos' own rules

However, being practical, I think the only real way users read the TOS or information about bonuses is at the casinos themselves if there is a very clear and mandatory message to read
The vast majority simply will not read it or will associate a rule with those already existing in the world of gambling (such as wager, bonus, etc.) and play at the casino until they encounter a problem (if any)

Good post, very informative and easy to read OP 

Most likely many players will read or listen to TOS that are interesting only, such as bonuses or promotions and even then not all players will be interested because some people don't care about that too. A common problem that occurs is indeed laziness to read the rules that casinos set but players will question if there are problems that occur as you say (if any).

[leea-1334]

Moderators doesn’t moderate scam so most likely all scam accusation will stay and not be deleted as long as it’s on topic of giving narratives that OP was being scam regardless if it’s not in proper format or proof.

This unmoderated on scam makes user be vigilant and responsible on our own to determine who’s the scammer and who’s not.

This is why it’s important to always refer on the trust score or the ANN thread of the casino to determine any hint of shady behavior of casino.

Er,,, we are not talking about moderating scams, we are talking about moderating the formats so we do not see the forum fill out with so many threads that the actual correctly formated issues are lost in the crowd.

I am talking purely about forum rules in a subthread where we have to report scams using the right format.

[Dr.Bitcoin_Strange]

The casinos on the forum have ANN thread which in my opinion, those threads can be used for complaints, it can be used to call out the attention of the representative of the casinos and if the issue failed to be resolve before scam accusation should be opened in the appropriate boad. People knows what the different between complaints and scam accusation, someone that wants to do the right thing would first of all, make a complaint on the ANN thread of the casino or message the representative via DM and when they refuses to acknowledge, then the person can make accusation on the scam accusation boad.

[bhadz]

That is true because the complainant just want to think that whoever gets to post the problem will be in the side of the community. But they got it wrong, for as long as they don't have a proof or they do have and yet, it's against them. They know the truth and that shall be the basis of which stand the community will be. Most casinos don't disclose the reasons why they have banned or asked for additional documents as per customers. And that's why majority of the complaints there are their fault, although some are real thing that the casino is at fault and they have ignored those complaints.

I do believe that everyone here is a responsible and sensible individual where we can exercise our judgement and discretion freely. If we see a post accusing a random gambling platform without substantiating with proof, then we can just avoid giving them the attention in order for the post to slowly died down.

But it can't be stopped that they're not given attention by the some of us. And I agree to what you've said, it is in our discretion whether to take notice of them or to simply avoid them. Because not all of those posts are worth the attention that we're going to give. So, you're right that it will eventually died down in the process when no one takes notice of it and that's the reason why many of these complaints are also ignored when they don't see the essence of the accuser.

[Alex077]

 It would be great if there was a separate sub section for complaining about casino. Because when you go to new gambling site you will see that the public is restless due to the pain of blocked withdrawal, bonus problem and useless customer support. I hasve seen many people are already running to AskGamblers or other site just hoping to get a solution to these problem. When casino do not care directly people go to these public forum and complain so that the site are under a little pressure

If there was a separate place on bitcointalk then newbie who are getting scammed could easily report, show screenshot or evidence and warn other. Now all other general complaints get lost in the gambling accusation. If there is a separate place, no scammy operator will be able to cheat for long and one post would not have to be posted in many places. All the bad deeds will be recorded in one place

[Taskford]

 It would be great if there was a separate sub section for complaining about casino. Because when you go to new gambling site you will see that the public is restless due to the pain of blocked withdrawal, bonus problem and useless customer support. I hasve seen many people are already running to AskGamblers or other site just hoping to get a solution to these problem. When casino do not care directly people go to these public forum and complain so that the site are under a little pressure

If there was a separate place on bitcointalk then newbie who are getting scammed could easily report, show screenshot or evidence and warn other. Now all other general complaints get lost in the gambling accusation. If there is a separate place, no scammy operator will be able to cheat for long and one post would not have to be posted in many places. All the bad deeds will be recorded in one place

We already have scam accusation section on which user can post their complains against the casino, they can also post on the thread owned by that casino so with this section and thread available I don't think that there's still need for creation of another sub section in gambling board.

They can do all those things you have mentioned on scam accusation section and I think that's enough to call out the attention of the casino to fix their issues.