Razed - Impossible KYC

[Willy99]

Hey guys,

I´ve an account at Razed.com. I deposited significantly more than I won. After some winning bets, I send my withdrawal request. It´s still open, because they asked for KYC. Level 1 was easy. Fill in your name, adress...

and now, welcome to mission impossible.

We hope this email finds you well.
To ensure your security and a smooth gaming experience, we kindly ask you to complete your verification status on Razed.com. Verification is split into levels, so please follow the instructions for each level carefully:

Level 2:
Verifying your identity and address helps us confirm that your account belongs to you and ensures the safety of your funds. Please go to the verification tab in your profile from here to submit the required documents in the Level 2 section:
Proof of Address: A document showing all four corners (ideally in the original PDF format – no screenshots), your address (city, street, and postal code as stated in your profile), full name, date of issue (must be issued within the last 6 months), and the name/logo of the company.
​Examples: Utility Bill (Gas, Electricity, Water, Landline, Internet), Bank Statement, Council Tax Bill, Credit Card Statement, Home Insurance Statement, Mortgage Statement.
NOTE: Please submit an alternative document, screenshot is not accepted. Any of the following examples above is accepted

Level 4:
To ensure we fully understand the origin of your funds and maintain compliance with security and regulatory requirements, we kindly ask you to provide documentation regarding your Source of Wealth. Please submit the required documents in the Level 4 section:

Source of Wealth: A document stating your source of wealth. It must show all four corners (ideally in the original PDF format or photo of physical document – no screenshots), your full name, date of issue (must be issued within the last 2 months), the name/logo of the issuing body, and the reason for your wealth/income.
Examples: Last 2 salary payslips, Business ownership interests, Inheritances, Investments or property sales, Lottery winnings, Savings reflected in bank statements, Divorce settlement.
Note: Please submit an alternative document, as your Statement of Work has been declined due to insufficient details.

If you have any queries, just let us know. Our support team is available 24/7 and we're happy to help you out.

Level 2 was accepted after 5th attempt.

At Level 4 I send a picture of my personal savings (stock portfolio). There were four delays. In the end, I sent the PDF . Today I received the following email:

We hope this email finds you well.
NOTE: The document you provided has been accepted as a supplementary document. However, it is not sufficient to complete this level of verification. Please submit an additional document that indicates or supports your source of wealth and your casino account activity. A recent payslip showing your income/salary entries will suffice.

What's the point of this? It's just harassment.
Unfortunately, I can't send a monthly payslip.

Is there perhaps a Razed representative who can help? Or does anyone have any ideas what can I do?
Thanks in advance.

[coupable]

Is there perhaps a Razed representative who can help? Or does anyone have any ideas what can I do?
Thanks in advance.

Razed casino has an official representative [1] here in bitcointalk and an official channel [2] as well. It is a famous brand in this industry with a great reputation. May I ask you about how much funds you have requested to withdraw from Razed? In what payment method? And what was your favorite payment method to deposit into this casino? I see there are withdrawal limits with FIAT [3].

[1] https://bitcointalk.org/index.php?action=profile;u=3651862
[2] https://bitcointalk.org/index.php?topic=5509001.0
[3] https://help.razed.com/en/articles/11138322-fiat-withdrawal-limits

[Willy99]

Is there perhaps a Razed representative who can help? Or does anyone have any ideas what can I do?
Thanks in advance.

Razed casino has an official representative [1] here in bitcointalk and an official channel [2] as well. It is a famous brand in this industry with a great reputation. May I ask you about how much funds you have requested to withdraw from Razed? In what payment method? And what was your favorite payment method to deposit into this casino? I see there are withdrawal limits with FIAT [3].

Thank you for your help.
I send withdrawal request of 300€ by Bitcoin. (1850€ are on my account)

But that really can't be possible. I sent my complete bank statement in PDF format. Then they say, “We'll accept it, but it's not enough.” Send us proof of lottery winnings, divorce papers, or home sales. Who on earth could come up with something like that? Salary payslip is also not possible. I haven't worked for the past three months.


I explained tosupport once again, in a friendly manner, that I am unable to send a monthly pay slip.
I have been at home so far in 2026 and have not been working.
I also cannot provide any divorce papers or proof of lottery winnings. What should I send instead?
Here are their answer.

Thanks for your message. To help us verify your Source of Wealth (SoW), could you please re-upload your business documents and proof of income from that business?
Once we have those, we can check if we can use them as a secondary verification together with your bank statement.

OK, but I´ve no business...

We hope this email finds you well. Please kindly submit your last two salary payslips, along with the bank statements showing these payments in your personal bank account. This will help us verify your source of funds.
We appreciate your cooperation. Please feel free to reach out to us if you need further assistance.

are you kidding me??? I told them that I didn't work this year.
This is an endless story. They're probably hoping I'll get fed up and give up


Ok, next round.
They told me to send a proof of my business.
I´ve solar panel on my roof. Let´s see if they will accept it. I have my doubts.

[Nwada001]

While you wait for the representative to reply to you, I would like to let you know that it's possible for you to merge all the explanation into one comment instead of dropping them on a line like that; it looks like spamming. I reported it to the moderator. I hope they get it done if you don't know how.



You have not worked since the beginning of the year based on your statement above. Assuming you have been working, would you have submitted the pay slip? If yes, then I think you should get any pay slip if you have one from the previous years before you stopped working and submit it to them with a bank statement from that exact month.

Since you have already given them your bank statement before, I don't see anything to worry about, and from your story, their request—you never said they specified the period of month that the pay slip should not be later than,—so try if they can get anyone accepted.

Side note: Unless the deposit is done through a banking option, I really don't find it fair for casinos to be asking for the source of funds for a deposit that was done through crypto.

[Willy99]

You have not worked since the beginning of the year based on your statement above. Assuming you have been working, would you have submitted the pay slip? If yes, then I think you should get any pay slip if you have one from the previous years before you stopped working and submit it to them with a bank statement from that exact month.


Side note: Unless the deposit is done through a banking option, I really don't find it fair for casinos to be asking for the source of funds for a deposit that was done through crypto.

I was self-employed. But the company closed down. Therefore, it is not possible to send them my pay stubs.
Of course that's unfair. They're trying to prevent the payout. That's why the documents aren't being accepted. 

[T1HGO]

@OP, consider opening a complaint at casinoguru. I've had an issue similar to this before and they were able to help me. But holy shit, asking for source of wealth for an withdrawal of 300€ worth of btc is nuts. Insane.

[yahoo62278]

@OP, consider opening a complaint at casinoguru. I've had an issue similar to this before and they were able to help me. But holy shit, asking for source of wealth for an withdrawal of 300€ worth of btc is nuts. Insane.

Asking for proof of funds period is insane IMO. They take your money and if you lose they don't give it back because it was illegal money or something, but if you go to wd they want to ask all kinds of invasive questions and require ridiculous proof.

KYC should be address only for tax purposes(if a social casino) and residence purposes to make sure you are playing from a legit jurisdiction. Asking any more then that is bullshit.

[coupable]

@OP, consider opening a complaint at casinoguru. I've had an issue similar to this before and they were able to help me. But holy shit, asking for source of wealth for an withdrawal of 300€ worth of btc is nuts. Insane.

Asking for proof of funds period is insane IMO. They take your money and if you lose they don't give it back because it was illegal money or something, but if you go to wd they want to ask all kinds of invasive questions and require ridiculous proof.

And if it's proven to be illegal money, do they have the right to seize it? Does the illegal money seized from the player will become legal on the casino's poket? I thought the proof of funds are only required upon requests from the authorities. How could they suspect the source of the money if doesn't come from a proven flagged account/address?

I can't understand how a reputed casino chose to destroy his reputation by those dumb practices for 300$. They might rely on ignorance of some players to give up trying after enforcing them to adhere to some impossible requirements.

[rollinsweet]

This is idiotic. You should always avoid such casinos. For example, I've played at several casinos like Rainbet and Metawin and never encountered any withdrawal or KYC issues, even when withdrawing amounts over $10,000.

Greedy bastards who try to hold on to your funds using all sorts of legal vulnerabilities are humiliating. I suggest you never deal with these idiots again. There are plenty of good casinos where you shouldn't have any problems.

[Nathrixxx]

Most often I see that those who face challenges like this do not understand the exact documents required of them to submit while the verification processes are ongoing, I'm saying this because it has happened to me before in the past that I thought I couldn't get verified after submitting the required document, but not knowing that the format of which was requested wasn't what I sent as at then, so that we only advise that you engage their representative and ask to know more if there is something behind you are unable to comply with, as they have their standards and what they wanted.

[Willy99]

Quick update.
Nothing has happened yet. I submitted new documents for my business (rooftop solar panels). They haven't been processed yet. I just contacted support. So I expect the documents to be rejected in about two hours. That's always been the case so far. 

[Rikafip]

Who on earth could come up with something like that?

Those who don't want to give you your money and are putting these kind obstacles in order for you to give up and just gamble your money away.

It is batshit crazy to ask for all that due measly 300 euro withdrawal request.

[The Cryptovator]

How would the source of income be part of KYC? What does KYC actually mean? Pretty simple, "Know Your Customer" or Client, so the maximum verification level would be address verification. 'Know your customer' doesn't include knowing your customer's income source anyway. Even if you can ask Google, the result isn't included as a source of verification.

Core Components of KYC
The process generally involves three main pillars:
Customer Identification Program (CIP): Collecting and verifying basic information like your full name, date of birth, and address.
Customer Due Diligence (CDD): Assessing the level of risk a customer might pose based on their background and intended transaction patterns.
Ongoing Monitoring: Continuously tracking account activity to detect any unusual or suspicious behavior over time.
Common Documents Required
To complete a KYC check, you typically need to provide:
Proof of Identity (POI): A government-issued photo ID such as a Passport, driver's license, or national ID (e.g., Aadhaar in India).
Proof of Address (POA): Recent documents like utility bills, bank statements, or rental agreements.

A financial institution would ask for advanced verification, including the source of funds, when something becomes suspicious or unusual, or when high-risk jurisdictions or somehow you are detected as a high-risk customer. But in your case, I don't think it's necessary. Gambling sites really don't need advance verification, like the source of funds. It's just nonsense to harass users.

[Willy99]

Surprise, surprise.
For two days, they just don't respond. Then I asked whats up, and five minutes later, the request is denied.

It is still impossible to pass Level 4.
I would like to point out once again that "savings reflected in bank statements" have already been accepted. But that alone is not enough for them.
It's a joke.

Ok, problem was. I send picture in JPEG not in RAW. Are they kidding me? That doesn't matter at all.
They just told me to send the original PDF file. I received the document as a letter, so a PDF file isn't possible. Apparently, though, the document is sufficient. I'll convert it to RWA now and get back to you to let you know how it turned out.

[GxSTxV]

Surprise, surprise.
For two days, they just don't respond. Then I asked whats up, and five minutes later, the request is denied.

It is still impossible to pass Level 4.
I would like to point out once again that "savings reflected in bank statements" have already been accepted. But that alone is not enough for them.
It's a joke.

Ok, problem was. I send picture in JPEG not in RAW. Are they kidding me? That doesn't matter at all.
They just told me to send the original PDF file. I received the document as a letter, so a PDF file isn't possible. Apparently, though, the document is sufficient. I'll convert it to RWA now and get back to you to let you know how it turned out.

Sorry for what you are experiencing here, I am sure it’s very frustrating and annoying to go through this just to withdraw your money at a casino, and it’s not even a huge amount compared to what we have seen here in other casinos, some people managed to withdraw millions in a different casino.

I have personally played at Razed casino, made some deposits of over 1K and withdrew double that without any kind of KYC, I would say that I was lucky because I don’t even have some sort of proof of funds as I work mainly online.

What surprises me here is you mentioned divorce papers in previous post, so how is this even logical? And is it mentioned anywhere that if a person doesn’t have a job or a salary, let’s say you are an investor or a wealthy man who doesn’t need a job? That means you are not eligible to gamble on their platform? I hope someone from their team can reply to this and explain why on earth you are valid bank statement is not enough to prove hour source of fund.

[AHOYBRAUSE]

@OP, consider opening a complaint at casinoguru. I've had an issue similar to this before and they were able to help me. But holy shit, asking for source of wealth for an withdrawal of 300€ worth of btc is nuts. Insane.

Asking for proof of funds period is insane IMO. They take your money and if you lose they don't give it back because it was illegal money or something, but if you go to wd they want to ask all kinds of invasive questions and require ridiculous proof.

KYC should be address only for tax purposes(if a social casino) and residence purposes to make sure you are playing from a legit jurisdiction. Asking any more then that is bullshit.

Word. More and more casinos have this nonsense in their KYC though, which really is shameful. Until like 5 years ago I have never seen this shxt, ever.
And as you say, as long as you are losing nobody gives a fk where the money is coming from. But once you win a tiny win back suddenly they care? Hypocritical is the name of the game.

Edit: I am surprised they didn't kick you on level 2 already since you are German and casinos normally don't like this region. Checking their TOS though it appears Germany is not on the list of banned regions for whatever reason despite 100% not having a license to operate in Germany. This one is pretty hard to get and such a small crappy site would never get it.

[Willy99]

https://www.directupload.eu/file/d/9232/ja6b5xjv_jpg.htm

It's getting more and more fun

[Cointxz]

Surprise, surprise.
For two days, they just don't respond. Then I asked whats up, and five minutes later, the request is denied.

It is still impossible to pass Level 4.
I would like to point out once again that "savings reflected in bank statements" have already been accepted. But that alone is not enough for them.
It's a joke.

Ok, problem was. I send picture in JPEG not in RAW. Are they kidding me? That doesn't matter at all.
They just told me to send the original PDF file. I received the document as a letter, so a PDF file isn't possible. Apparently, though, the document is sufficient. I'll convert it to RWA now and get back to you to let you know how it turned out.

That higher level of KYC is very intrusive just to have information with their players. They are trying to match your source of income to the amount you spend on the casino so maybe the proof that you sent is still not enough for them to satisfy their “criteria”.

It’s frustrating to play on casino that has higher level of KYC even without any known conflict in the casino.

Is the amount involved is too big?

[Willy99]

Is the amount involved is too big?

I've deposited significantly more money than I'm planning to withdraw now. So it's unlikely to be too high.

I send pictures in RAW. I'm curious to see when the next rejection will come

[Willy99]

Next round  

I can't take them seriously anymore. It's just a joke now, and it's clear to everyone what they're up to. They're trying to wear me down until I give up.
They told me to send them the documents from my business. I sent them in JPEG format.
Response: That’s not enough. Please send it in RAW.  
I converted two pictures but system from Razed told me, pictures are not allowed in RAW 

Tonight I got the message:

Note: The documents you submitted is not valid, one of the documents were from utility company. And the other shows transaction but doesn't show who owns the account, please submit a bank statement.

That's complete bullshit. My name is clearly listed in the top right corner of the bank statement. But they keep trying to drag this out. Just to remind you: The proof of assets for my brokerage account and savings has already been accepted. But that's not enough.

I’ve rarely been as upset with a bookmaker as I have been with Razed. At this point, I can only strongly warn everyone playing there.