CRITICISM] Shuffle.com - Sapphire VIP ($393k Wager) GHOSTED: No Host, Suppo

[Eterna]

I am a Sapphire VIP player on Shuffle (Username: Eterna).
​My Statistics (Last 30 Days):
​Total Wager: $393,257
​Net Loss: -$3,870
​The Issue:
Despite being one of their top-tier players, Shuffle has completely SILENCED me. I am being subjected to a systematic communication blackout because I requested my earned Loss-back and Retention rewards.
​Current Situation:
I have never been assigned a VIP Host at Sapphire level.
​Support Emails: I have sent multiple emails, and I am receiving ZERO response.
​Live Support: They have restricted my access or are simply ghosting my inquiries.
​Chat Ban: I have been banned from the site chat to prevent me from warning other players about this treatment.
​Conclusion:
Is Shuffle facing liquidity issues? Why is a Sapphire player with nearly $400k monthly volume being treated like a criminal? Closing communication channels is the first sign of a platform that doesn't intend to honor its VIP commitments.
​I am requesting a senior manager to contact me immediately. I will keep this thread updated daily until my VIP rights and rewards are restored.
https://postimg.cc/gallery/tZQfZsj
url=https://postimg.cc/K4kxXzDn]https://i.postimg.cc/K4kxXzDn/Screenshot-2026-03-23-19-04-59-715-com-google-android-gm.jpg[/url]

https://i.postimg.cc/nMjp8zGC/Screenshot-2026-03-24-22-49-23-658-com-android-chrome.jpg

[Mindyspace]

It's understandable that you're upset, especially with that large volume of money. But that doesn't always mean the platform is having money problems; it could be an account review or some internal rule.

Now, being ignored like that as a VIP is really strange. The best thing to do is keep trying to contact them and expose the situation elsewhere to see if you get a response.

Because this kind of treatment really doesn't make sense for a player of this level.

[Hispo]

That would be a very odds behavior coming from a casino like shuffle. Not doubt about it.
Perhaps this thread would be more suitable for the scam accusation section of the forum, even though it is obviously about a casino allegedly not honoring their promises to VIP gamblers.

Honestly, with such huge amount of volume and accumulated wager, I would never expect to be ghosted by staff like you allegedly were.

Let us see if the administration of the casino or some of their representatives here can give some explanation to all of this...

[rbynxx]

This should be moved to Reputation or Scam Accusations board as it's more appropriate there.

For a VIP I think that's an unacceptable behavior by the casino if ever all of these are true and to you OP hope you did find some light on your issue and it couldn't be some liquidity issue but it's really difficult to think you're being left out. Good luck with that.

[whiteblue]

This should be moved to Reputation or Scam Accusations board as it's more appropriate there.

Maybe he doesn't know where it is and I would like to encourage him to click on this. https://bitcointalk.org/index.php?board=129.0
Or the moderators can move this thread.

Also if you want to make accusations then the OP must follow the rules so that it can be read properly all the forms of demands against the casino that are problematic and can be followed up by someone who might help mediate your complaint sir, it will be very useful, not a few problems have been resolved properly here and connect between casino representatives and customers who have complaints.

[Eterna]

Z🫠

[AHOYBRAUSE]

First of all, not a scam.
Second, you make it sound like you are such a big player, but you aren't. It doesn't matter what your wager is the past month, what matter is your overall wager/VIP level.

You said you are Sapphire 3, which requires 3,300,000 XP . Sapphire 4 requires 3,800,00 XP, so you should be between that.

I mean, it's an ok wager and a pretty high level (don't get me wrong), but this doesn't bring you top tier I think. Look at stake for example you get the host at 2.5 million guaranteed, since it's written in their rules. Shuffle just states: "You can also unlock VIP Host services when you reach a high level."
Can, not guaranteed.

I am plat 6 on stake for example, with over 10 million in wager, yet I don't get the VIP treatment you would expect or wish for. Sometimes it is what it is.

[rohang]

I mean if they arent treating u right why are u still playing there?

Its like a abused wife still staying with her husband, except you arent married to shuffle.
Find a new place

[AHOYBRAUSE]

Instead of dismissing my $393,000 30-day wager as "insignificant," read the issue.
I'm a Sapphire VIP, but I've never been assigned a VIP Host and I've been completely blocked from support. It's that simple.
I don't care if you calculate XP or say "not guaranteed." I expect a solution, not advice.
Know your place and don't make pointless comments.

All communication channels have been closed; stop acting like an authorized representative of Shuffle. I know the issue isn't just about VIP hosting, and that Shuffle isn't a scam site. Please keep your statements to yourself.

Eterna

LOL you are wasting time and space. This is a scam accusation board, not a Kindergarten complaint board. I bet you are banned from support because you have been rude to them cause you think you are entitled with your itsy bitsy wager. Thinking you are one of the top players wager wise already tells me a lot about you. You are just another small fish. Big timers wager MILLIONS a week, you have 3.5 or so million lifetime. Just thinking you deserve a host doesn't make you eligible.  

Wrong place to whine, just find another place like trustpilot or reddit or whatever.

Registers here for a whiny complaint and wants to tell me what to do. 

[348Judah]

Of all these accusation that is being made, what catch my attention the most is the amount that was involved, I don't know how people can be this confident in using a platform to have such huge amount on a casino, knowing that this is not a non-custodial wallet that we can always have access to reclaim our assets back at any time, I'm not saying we should not have fun or trust a gambling platform, but what should be on our casino wallet should be affordable by us in case anything happen like this we are seeing.

[rohang]

Of all these accusation that is being made, what catch my attention the most is the amount that was involved, I don't know how people can be this confident in using a platform to have such huge amount on a casino, knowing that this is not a non-custodial wallet that we can always have access to reclaim our assets back at any time, I'm not saying we should not have fun or trust a gambling platform, but what should be on our casino wallet should be affordable by us in case anything happen like this we are seeing.

Seems u are majorly mis informed

He did not have that much balance, he is talking about last month's wager. you probably gambled on these sites recently have you

And yes, some of them are trustable with such large amounts, as long as player isnt abusing any games

[Eterna]

  I am Eterna. After 3.5 years on this platform, filled with both joys and sorrows, I have decided to permanently leave you at the end of this monthly period. First, I must state clearly: Shuffle has always carried a corporate identity in my eyes, with its financial integrity and professionalism in payments. I have never experienced any grievances in this regard, and I thank you for this honesty. However, as a loyal user for 3.5 years, what hurt me the most was having all communication channels closed in my face and being blocked by the support team. Being forced to use indirect channels like email or Bitcointalk to resolve a problem should not be the reward for so many years of loyalty. I am not switching to another platform; I am simply ending my journey with Shuffle here due to my principles and the treatment I received. This decision is final, and there is no point in further explanation or reiterating the matter for either party. As Eterna, I thank you for your financial reliability and bid you farewell, stating that this approach to communication is regrettable.

 Sincerely,
Eterna

[Geekking]

  I am Eterna. After 3.5 years on this platform, filled with both joys and sorrows, I have decided to permanently leave you at the end of this monthly period. First, I must state clearly: Shuffle has always carried a corporate identity in my eyes, with its financial integrity and professionalism in payments. I have never experienced any grievances in this regard, and I thank you for this honesty. However, as a loyal user for 3.5 years, what hurt me the most was having all communication channels closed in my face and being blocked by the support team. Being forced to use indirect channels like email or Bitcointalk to resolve a problem should not be the reward for so many years of loyalty. I am not switching to another platform; I am simply ending my journey with Shuffle here due to my principles and the treatment I received. This decision is final, and there is no point in further explanation or reiterating the matter for either party. As Eterna, I thank you for your financial reliability and bid you farewell, stating that this approach to communication is regrettable.

 Sincerely,
Eterna

You have been saying the same thing almost a year but you still keep betting on shuffle.

You are always in Turkish chat, blaming about Shuffle, keep saying that you will never return but you still keep trying here.

Shuffle holds the right about promotions and vip benefits and when a user no matter their wager and account age, talks rude against support and threat, spam them gets blocked and their vip host service revokes..

This is not a scam acussation so needs either moved or closed

[AHOYBRAUSE]

seriously 

As if they would care , haha.

[Mahdirakib]

You have been saying the same thing almost a year but you still keep betting on shuffle.
You are always in Turkish chat, blaming about Shuffle, keep saying that you will never return but you still keep trying here.

You have busted OP if it is true. Many gamblers show their anger in chat after going through losses unexpectedly. Many of them also show rudeness towards the support agent. Maybe OP has brought the issue here after getting blocked on those normal communication methods.

Based on the statistics, you have received $3361 as bonuses within last 30 days while you have lost $3870 in that period. I'm wondering why you are still complaining.

[Cointxz]

Based on the statistics, you have received $3361 as bonuses within last 30 days while you have lost $3870 in that period. I'm wondering why you are still complaining.

It seems most of his wager came from bonus money while his wager is on average for a monthly wager not enough to be considered a top tier VIP level.

IIRC, I do wager more than that on Shuffle before when they still have active 1st airdrop.

I believe he wants a VIP host to get more bonus.

[Eterna]

I'm saying goodbye. I will no longer engage with someone like you, a mercenary dog ​​who attacks everywhere, foaming at the mouth for money from the upper echelons, and who keeps attacking me uncontrollably despite me telling you to stay away. Is it up to you to defend Shuffle? Is this something a sellout, characterless guy like you should be doing? Everyone can now clearly see how despicable and money-hungry you are. Let's end this conversation here. Don't ever show your face to me again, you mercenary dog. Complain wherever you want, take me to court, do whatever you want. You are nothing to me.

A small reminder: I'm not going to stoop to your level, I'm writing this to you in plain language. You are one of the most dishonorable people I've ever met. Telling you to stay away from me won't gain you anything. You're a paid troll. You're so characterless that you attack all the social media groups.

Geeking, I'm writing this to you, may your path to becoming a social media troll be successful.