AceBet.co TOS Breach - Ban for no reason, 1.5k scammed

[666kond]

What happened::
My acebet account (AB-1379397) was banned for alleged “multiaccounting”. I am fully KYC verified and contacted support, where I was told the ban is due to an old account I created months ago but never used for anything (no deposits, no bonuses, no gameplay). Despite this, my full balance (~1,500€) was confiscated. I believe this is an unfair penalty since no advantage or abuse occurred. I asked multiple times for the ADR contact, as they are required to provide under their license, but I never received a response. I was banned by support, and my emails were ignored.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3741695

Reference Link:

https://prnt.sc/zx2phHIW96HZ
https://prnt.sc/XLf477bZyzsr
https://prnt.sc/sfXs3HO21LgS
https://prnt.sc/lxzyxQ0n5ecD
https://prnt.sc/9wZEmraa9Zgz
https://prnt.sc/5VXX-scCORg3
https://prnt.sc/dJupCUexAF9T
https://prnt.sc/t6BshhDFRM2s
https://prnt.sc/vQ5jM3taHUdE
https://prnt.sc/PkUqTF2VeuBq
https://prnt.sc/rF_3XdoZoVcB

Here is another example of how an admin refused to provide me with address information in a later conversation, even though it is required under their license:

https://prnt.sc/OCojEghcVwdH
https://prnt.sc/Tob9DaGDzQNu

Payment Method:
In-platform balance (bonus ~1$ deposit not made by me directly)

Amount Scammed:
1,500$


PM/Chat Logs:
Support chat + email attempts (see screenshots)

Proof of KYC Verification:
https://prnt.sc/dJupCUexAF9T
 (KYC approved)

Proof of Support Communication:
https://prnt.sc/vQ5jM3taHUdE
 (48h response promise)
https://prnt.sc/PkUqTF2VeuBq
 (no response)

Proof of Ban Reason (“Multiaccounting”):
https://prnt.sc/rF_3XdoZoVcB
 (ban for multiaccounting)

Proof of ADR Request / Blocked Support:
https://prnt.sc/zx2phHIW96HZ
 (support interaction)
https://prnt.sc/sfXs3HO21LgS
 (chat access blocked)
https://prnt.sc/lxzyxQ0n5ecD
 (emails unanswered)

Proof of Non-Existing / Invalid Compliance Contact:
https://prnt.sc/t6BshhDFRM2s
 (invalid email provided)

Additional Notes:

Old account was created around Feb 26 and never used (no deposits, no bonuses, no gameplay).
No advantage, abuse, or damage caused.
Support refused ADR contact and blocked further communication.
I am unable to access any official dispute resolution process.
Fully KYC verified before the issue occurred.
I can provide any additional evidence if needed.

[rohang]

Try getting in touch with https://x.com/HobbesHD

he is the owner/founder of acebet and can hopefully look into your issue and help

[coupable]

If I well understand your story, you registered with a new account and successfully complete KYC procedures. Then you deposited and win a big amount. When you wanted to withdraw, they accused you of multiaccounting and ban you from using the platform. Right?

To use this thread as a legit reference, please share screenshots of your discussion with the support and validate the important details in your story. If you are not allowed to use the platform, why they didn't stop you while doing KYC verification? And if no damages happened because of the multiaccounting, why they confiscate the full amount (deposit+winning according to your narrative).

The casino has official representation here in the forum through official ANN thread [1] and the official representative [2] seems to be so responsive. I advice you to contact him and use this thread as a reference after providing all screenshots proofs.

[1] https://bitcointalk.org/index.php?topic=5570453.0
[2] https://bitcointalk.org/index.php?action=profile;u=3741695

[666kond]

Try getting in touch with https://x.com/HobbesHD

he is the owner/founder of acebet and can hopefully look into your issue and help

I tried that, but his DMs are only open to verified users, and he doesn’t respond to tweets.

[666kond]

If I well understand your story, you registered with a new account and successfully complete KYC procedures. Then you deposited and win a big amount. When you wanted to withdraw, they accused you of multiaccounting and ban you from using the platform. Right?

To use this thread as a legit reference, please share screenshots of your discussion with the support and validate the important details in your story. If you are not allowed to use the platform, why they didn't stop you while doing KYC verification? And if no damages happened because of the multiaccounting, why they confiscate the full amount (deposit+winning according to your narrative).

The casino has official representation here in the forum through official ANN thread [1] and the official representative [2] seems to be so responsive. I advice you to contact him and use this thread as a reference after providing all screenshots proofs.

[1] https://bitcointalk.org/index.php?topic=5570453.0
[2] https://bitcointalk.org/index.php?action=profile;u=3741695

yes, that’s mostly correct, just to clarify one important point

I didn’t deposit myself, the balance came from a small bonus (around $1)

about the “multiaccounting”: the old account they refer to was created around feb 26, but it was never used in any way — no bonuses claimed, no gameplay, nothing. it was basically just created and forgotten

so there was no abuse, no advantage taken, and no damage done to the platform at all

what I don’t understand is why in a case like this the maximum penalty is applied and the full balance gets voided

regarding ADR, this is where things become more serious:
I asked support for the ADR contact and got banned immediately after (when i close the chat, it wont open anymore)

Proof: https://prnt.sc/zx2phHIW96HZ

after that I contacted their support email to request the ADR contact (as required under their license), but my emails are no longer being received / answered

so currently:

support blocked me
email is not responding / blocked me
no ADR contact is being provided

which effectively means I have no way to resolve this through the official dispute process at all

this is why I’m documenting everything here with full transparency

(screenshots below)

https://prnt.sc/XLf477bZyzsr

https://prnt.sc/sfXs3HO21LgS

https://prnt.sc/lxzyxQ0n5ecD

https://prnt.sc/9wZEmraa9Zgz

https://prnt.sc/5VXX-scCORg3

KYC verification (approved before any issue):
https://prnt.sc/dJupCUexAF9T

contact via clash admin (wrong / non-existing compliance email given):
https://prnt.sc/t6BshhDFRM2s

promised response within 48h, which never happened:
https://prnt.sc/vQ5jM3taHUdE

https://prnt.sc/PkUqTF2VeuBq

ban reason shown as “multiple accounts” despite no activity on the old account:
https://prnt.sc/rF_3XdoZoVcB

Here is another example of how an admin refused to provide me with address information in a later conversation, even though it is required under their license:

https://prnt.sc/OCojEghcVwdH
https://prnt.sc/Tob9DaGDzQNu

I’m not trying to twist anything here, all evidence is provided, i have every chat recorded, its just quite alot so if u need anything u can ask me.

I’ll also contact their official representative here and reference this thread

[666kond]

I have edited my thread and adapted it to the Bitcointalk report template.

I apologize for that.

[666kond]

Just to clarify the operator’s position a bit further, because I think this is important not only for my case but for other users as well

from their response, VPN usage is treated as “fraudulent activity”, which allows them to confiscate the full balance

this would essentially mean that even a short or unintentional VPN connection could lead to a full ban and loss of funds, regardless of whether any abuse or advantage actually occurred.

[Zwei]

Try getting in touch with https://x.com/HobbesHD

he is the owner/founder of acebet and can hopefully look into your issue and help

I tried that, but his DMs are only open to verified users, and he doesn’t respond to tweets.

try to reach him on discord, his username is @hobbeshd.
or if you join acebet discord, you will see him listed as owner, you can DM him from there.

he will probably just block you, but it's worth a shot.

I didn’t deposit myself, the balance came from a small bonus (around $1)

about the “multiaccounting”: the old account they refer to was created around feb 26, but it was never used in any way — no bonuses claimed, no gameplay, nothing. it was basically just created and forgotten

so there was no abuse, no advantage taken, and no damage done to the platform at all

why did you use the old account instead of making a new one?

what I don’t understand is why in a case like this the maximum penalty is applied and the full balance gets voided

their money, their rules. if you had deposited your own money and won, your scam accusation would have been much stronger, but basically you admitted to having another account, and the $1.5k win was from their $1 bonus. honestly, it's hard to argue that they scammed you.