Ⓜ️ MoBit.Exchange - Anonymous Exchange 💠 Escrow 0.25 BTC 💠

[Peanutswar]

Why slap a "scam" label on it right away?
If there have been successful exchanges since then, users could simply be warned that the project has an outstanding transaction of a certain dollar amount. A "scam" is when a project defrauds all its users, or at the very least, when there are multiple complaints.

Only one person left a negative feedback and team Monerica put that scam label on the exchange without any proper investigation. Although representative of Mobit soon solved the issue of the user and then replied to that negative feedback but still they put that label and didn't left it. After input from the users of Bitcointalk who contacted team Monerica support/owners then the scam label was lifted. I suggest team Monerica to be more active at pages of the services that they add and not to put scam label without proper investigation.

Well, we can't blame the user's frustration as always because they get carried away with their emotions, and of course part of the service is to deliver the asset on the designated time so if you are the user for sure you will get tons of mix emotions with stress and tag the platform as long as you didn't get your funds. As per checking with the Monerica the team immediately fix the concern in the next day and apparently the creator does not create an update for the feedback.

[yugenz]

I have requested the team to check this.

Hi, I have 2 transactions pending for over 24 hours. I have tried contacting the team but not getting response. Can you help me contact them please.

[hugeblack]

Hi, I have 2 transactions pending for over 24 hours. I have tried contacting the team but not getting response. Can you help me contact them please.

Since this is roughly the 5^th time you have complained, I assume you know that contacting the support team's account will resolve the issue within 48 hours.
Do all your transactions via MoBit.Exchange experience delays?

[examplens]

Hi, I have 2 transactions pending for over 24 hours. I have tried contacting the team but not getting response. Can you help me contact them please.

Since this is roughly the 5^th time you have complained, I assume you know that contacting the support team's account will resolve the issue within 48 hours.
Do all your transactions via MoBit.Exchange experience delays?

Everything can be at stake here. Let's start with the possibility that a very low tx fee was given, so maybe the deposit transaction has not yet received the first confirmation.
These days I tested Mobit several times, I didn't see any indication that something could get stuck for longer than 24 hours. Two transactions in a short time are a signal of an error either on the part of the user or on the part of the operator

[yugenz]

Hi, I have 2 transactions pending for over 24 hours. I have tried contacting the team but not getting response. Can you help me contact them please.

Since this is roughly the 5^th time you have complained, I assume you know that contacting the support team's account will resolve the issue within 48 hours.
Do all your transactions via MoBit.Exchange experience delays?

Everything can be at stake here. Let's start with the possibility that a very low tx fee was given, so maybe the deposit transaction has not yet received the first confirmation.
These days I tested Mobit several times, I didn't see any indication that something could get stuck for longer than 24 hours. Two transactions in a short time are a signal of an error either on the part of the user or on the part of the operator

Yes, this is roughly the 5^th time I have complained, and nothing has changed. The exchange speed is still ridiculously slow (48 hours?), and I still no response / support from the team.

The output coin was XMR, and I still don't see any technical reason why the delay would be any longer than 1 hour, much less 48 hours. Other exchangers work without this much delay.

I know I am the only one swapping to XMR because it says so on the website. The first exchange I see "Order will be filled shortly..." and subsequent ones I see "Position in Queue: 1", "Position in Queue: 2"

(this is resolved, I have received the coins)

[SamReomo]

Well, we can't blame the user's frustration as always because they get carried away with their emotions, and of course part of the service is to deliver the asset on the designated time so if you are the user for sure you will get tons of mix emotions with stress and tag the platform as long as you didn't get your funds. As per checking with the Monerica the team immediately fix the concern in the next day and apparently the creator does not create an update for the feedback.

I personally don't report services that often and leaving a negative review is no option if I face an issue with a service and the issue gets solved by the support team on time. Only when the issue that I face doesn't get solved after complaining it to support team then I might consider taking some action.

I know exchanges are platforms that are doing their job in the best way possible and sometimes there can be bugs, glitches, and other unknown issues that might cause delay in completion of transactions and because of that it is not accurate to blame a service. Of course anyone gets frustrated if delay takes longer but once if the user who reported a service on a platform and the issue was solved then it makes sense to mention that the issue was solved.

[hugeblack]

Yes, this is roughly the 5^th time I have complained, and nothing has changed. The exchange speed is still ridiculously slow (48 hours?), and I still no response / support from the team.

The good thing is that all of these problems are being resolved, and since you are the only one currently complaining, send all the details of the transactions to their account here in the forum, and we may find an explanation for what is happening.

[Faisal2202]

(this is resolved, I have received the coins)

Good, and you should give them some time before complaining here, but it's your right to raise your voice too because no one should compromise when it comes to taking action on time. But if the given timeline is 48 hours, then you should wait at least that long because that's the basic protocol, although you can still ask them for an update. Always message them through their official contacts and you will get a reply sooner there.

I also agree with hugeblack because I didn't know you faced this issue for the 5th time, so there must be some issue on your side. It can't be with Mobit, but if you can share what happened, then everyone can learn a lot from you. Like, what exactly was the issue?

[examplens]

Yes, this is roughly the 5^th time I have complained, and nothing has changed. The exchange speed is still ridiculously slow (48 hours?), and I still no response / support from the team.

The good thing is that all of these problems are being resolved, and since you are the only one currently complaining, send all the details of the transactions to their account here in the forum, and we may find an explanation for what is happening.

I would really like to hear both sides in this case and how it all ended, whether there was a real delay and what the reason for it was.
Mobit received a very good 8/10 rating in a slightly different test, but if there is a frequent delay, it could significantly affect the final score.

[SamReomo]

I would really like to hear both sides in this case and how it all ended, whether there was a real delay and what the reason for it was.
Mobit received a very good 8/10 rating in a slightly different test, but if there is a frequent delay, it could significantly affect the final score.

Only that user faced the delay, I know there could be some network related delay or something else. I also swapped to XMR on many exchanges and it's normal to wait for confirmations when it's about XMR. @yugenz can you tell us that what kind of delay you faced? The transaction was executed on exchange's end or it wasn't? Sometimes XMR network can take time for confirmations and that can be a reason for such delay.

[internetional]

Only that user faced the delay, I know there could be some network related delay or something else. I also swapped to XMR on many exchanges and it's normal to wait for confirmations when it's about XMR. @yugenz can you tell us that what kind of delay you faced? The transaction was executed on exchange's end or it wasn't? Sometimes XMR network can take time for confirmations and that can be a reason for such delay.

Delays in swaps involving XMR usually happen when you're exchanging XMR for something else. That's where requirements can be really brutal: I've seen 25 confirmations, 50, and even 150. And Kraken once actually required 720 confirmations. But the other way around - when sending to the client - that's not how it should work. It's not that MoBit sent the XMR and yugenz didn't see it for 48 hours. The problem is that MoBit is taking forever to actually send it!

[Bitcoin_Arena]

@MoBitExchange, I don't know how long this has been going on, but at the moment, it is not possible to access the service because of some certificate error. I am not sure what causes it, but I think it should be an easy fix

Code:

net::ERR_CERT_DATE_INVALID

There should also be other ways of contacting your support outside the website

[SamReomo]

@MoBitExchange, I don't know how long this has been going on, but at the moment, it is not possible to access the service because of some certificate error. I am not sure what causes it, but I think it should be an easy fix

Code:

net::ERR_CERT_DATE_INVALID

There should also be other ways of contacting your support outside the website

After visiting their website via Tor I also noticed the certificate date issue. Due to that at first Tor prevent loading the site but I forced it to load the site anyway and right now it's loaded but still that issue needs to be resolved. At their site it's mentioned that they can be contacted via their Bitcointalk profile or one can contact them via e-mail as well.

[examplens]

The certificate expired on October 18th.



It’s not a big deal, but these are rather amateurish mistakes.
Interestingly, clearnet browsers don't even provide the option "Ignore the warning and proceed at your own risk", while Tor still offered it.

[Bitcoin_Arena]

At their site it's mentioned that they can be contacted via their Bitcointalk profile or one can contact them via e-mail as well.

It was impossible to access their email since the site wasn't able to load using regular browsers. Maybe let me just send a PM.

It’s not a big deal, but these are rather amateurish mistakes.
Interestingly, clearnet browsers don't even provide the option "Ignore the warning and proceed at your own risk", while Tor still offered it.

What is fascinating is that they haven't noticed that their website is inaccessible under normal circumstances 48 hours later. Back in the day the browsers would let one proceed even after the warnings. I am not sure what changed or when this changed.

[examplens]

At their site it's mentioned that they can be contacted via their Bitcointalk profile or one can contact them via e-mail as well.

It was impossible to access their email since the site wasn't able to load using regular browsers. Maybe let me just send a PM.

One of the very important disadvantages of Mobit exchange is the lack of options for communication and contact. Apart from email, the only direct contact is via the btt forum, and they haven't been active since September 28. I just sent them a PM pointing to this discussion, we'll see how long it takes for them to react.

[NotATether]

Yeah I just came here to say, please fix the TLS cert issue. I also noticed.

Also, why not simply use Let's Encrypt in auto renewal mode?


@SamReomo fix your quote please 

[SamReomo]

One of the very important disadvantages of Mobit exchange is the lack of options for communication and contact. Apart from email, the only direct contact is via the btt forum, and they haven't been active since September 28. I just sent them a PM pointing to this discussion, we'll see how long it takes for them to react.

I hope they'll reply your mail and fix the certificate issue so users won't face it again. Most exchanges can be contacted via their e-mail but they have live support on the site as well. I think Mobit should also have some kind of live chat on the site so users can contact them via that live support.

But, hope they will respond to the mail that you send as you said they haven't been active on the forum since September so sending an inbox private message won't be helpful. The only way to show them this issue is by sending them a direct mail at this time I guess.

[hugeblack]

One of the very important disadvantages of Mobit exchange is the lack of options for communication and contact. Apart from email, the only direct contact is via the btt forum, and they haven't been active since September 28. I just sent them a PM pointing to this discussion, we'll see how long it takes for them to react.

I completely agree. 72 hours passing without anyone complaining or reporting an issue is not a good sign. While the MoBit.Exchange team might be occupied with various tasks, responding within 24 hours and resolving issues is essential.

[MoBitExchange]

We truly appreciate your contributions and your reports regarding any bugs.

If something urgent comes up, just reach out to @icopess - he has our direct contact information, and we generally respond quite quickly.