LuckyCoin.com - The Casino with Zero to hide - now live in Beta mode

[liuka]

Hi, why is my withdrawal taking so long to review? I've been waiting 16 minutes, does it take 1 hour or 2 hours for the review?

Hi,
Withdrawals are usually Instant but there were some delays this weekend. Can you please PM me your LC Nickname and I will make notes to CS.
Thanks, Tomas

The withdrawal was successful, though as you mentioned it can be a bit slow on weekends, it seemed to take about an hour when I made mine. But everything worked out fine.

[Neifojex]

Very disappointing experience with LuckyCoin.

On September 25, they requested verification. I sent the required document and selfie the same day. Three days later, my verification is still not completed.

Live support says they know nothing and cannot give any timeframe, while the verification team completely ignores my emails.

All of this is happening over a balance of around $100. Apparently, for LuckyCoin, even $100 is a serious enough amount to keep a customer waiting for days without any clear answer.

So far, very poor support and a very bad experience.

Hi,
That doesnt sound good.
Please PM me your nickname or write me on: affiliates@luckycoin.com
I will address this internally.
Thanks for raising it here.
Thanks, Tomas

I also emailed you at the address you provided, but no one has responded yet.

[lariserg]

Very disappointing experience with LuckyCoin.

On September 25, they requested verification. I sent the required document and selfie the same day. Three days later, my verification is still not completed.

Live support says they know nothing and cannot give any timeframe, while the verification team completely ignores my emails.

All of this is happening over a balance of around $100. Apparently, for LuckyCoin, even $100 is a serious enough amount to keep a customer waiting for days without any clear answer.

So far, very poor support and a very bad experience.

Hi,
That doesnt sound good.
Please PM me your nickname or write me on: affiliates@luckycoin.com
I will address this internally.
Thanks for raising it here.
Thanks, Tomas

A very unpleasant situation has occurred. I deposited $250, played some slots, and placed a few sports bets; my balance grew to over $500. The next day, I logged into my account to find the balance at exactly zero. It turned out that, without my knowledge, the funds had been lost playing Crash and Blackjack. I immediately contacted support, as no one else had access to my account. Shortly after, the casino blocked my access and requested—via email—a full package of documents, including proof of the source of funds for the deposit, a bank statement, a photo of my passport, and a selfie. I have no issue verifying my identity, but not with a company that first lost my money (I still hope it was a technical glitch rather than fraud on their part) and now wants my documents without having resolved the issue. This is an utterly absurd demand and a deeply concerning situation.

My login: Gastbativ   How would you comment on this case?

[LuckyCoin_]

Hello Gastbativ, and welcome to the thread.

I’ve spoken with the Head of Customer Support, and they are currently reviewing your case as a priority. Thank you for raising this here and bringing it to our attention.

We appreciate your patience while the team looks into this and will keep you updated as more information becomes available.

[lariserg]

Hello Gastbativ, and welcome to the thread.

I’ve spoken with the Head of Customer Support, and they are currently reviewing your case as a priority. Thank you for raising this here and bringing it to our attention.

We appreciate your patience while the team looks into this and will keep you updated as more information becomes available.

No one has contacted me, and I haven't heard a word from you either. However, I did find at least one other identical complaint where a person had money disappear from their account. This leads to the conclusion that the casino has, unfortunately, turned to fraud and is simply stealing money from its customers in a brazen manner. I am speechless at how low this is.
https://www.trustpilot.com/review/luckycoin.com

I’m warning everyone: do not play at this casino under any circumstances. Your money could vanish at any moment.

[LuckyCoin_]

This matter has now been resolved.

Our internal investigation is still ongoing, but as a gesture of goodwill, we have already reimbursed the player in full. The entire cost of this has been covered by Lucky Coin.

We’ve also credited 200 free spins on Outsourced 2: Balkan Engineering as an additional gesture of goodwill, to compensate for the delay while we’ve been looking into the matter.

While we can’t share specific details of an ongoing investigation publicly, we want to reassure everyone that the affected player has been fully reimbursed, and our founding team is in direct contact with him.

If there is an official Bitcointalk representative who handles player disputes or cases like this, we’d be more than happy to share updates and relevant information with them directly as the matter progresses. For obvious reasons, however, we can’t share those details in an open forum.

As a general reminder, access to a Lucky Coin account is linked to the email address associated with it. As a casino, we unfortunately cannot take responsibility if a player’s personal email account is compromised. For this reason, we strongly recommend enabling two-factor authentication on your email account and making sure it is properly secured.

To put this into perspective, we had roughly 2,000 active players during September, and only a very small number of players have experienced anything similar.

While we take every such case seriously, with a player base of this size, unfortunately, isolated incidents can happen from time to time.

@lariserg, if you don’t mind, we’d really appreciate it if you could confirm in the thread once you’ve received the funds.

Once again, we’re sorry for the experience and for the inconvenience this has caused. We really appreciate your patience and understanding while we’ve been working through the matter.

If the ongoing investigation uncovers any meaningful new information, we’ll be sure to share the relevant details with you privately.

Thanks again,

Tomas
LuckyCoin.com

Hello Gastbativ, and welcome to the thread.

I’ve spoken with the Head of Customer Support, and they are currently reviewing your case as a priority. Thank you for raising this here and bringing it to our attention.

We appreciate your patience while the team looks into this and will keep you updated as more information becomes available.

No one has contacted me, and I haven't heard a word from you either. However, I did find at least one other identical complaint where a person had money disappear from their account. This leads to the conclusion that the casino has, unfortunately, turned to fraud and is simply stealing money from its customers in a brazen manner. I am speechless at how low this is.
https://www.trustpilot.com/review/luckycoin.com

I’m warning everyone: do not play at this casino under any circumstances. Your money could vanish at any moment.

[lariserg]

This matter has now been resolved.

Our internal investigation is still ongoing, but as a gesture of goodwill, we have already reimbursed the player in full. The entire cost of this has been covered by Lucky Coin.

We’ve also credited 200 free spins on Outsourced 2: Balkan Engineering as an additional gesture of goodwill, to compensate for the delay while we’ve been looking into the matter.

While we can’t share specific details of an ongoing investigation publicly, we want to reassure everyone that the affected player has been fully reimbursed, and our founding team is in direct contact with him.

If there is an official Bitcointalk representative who handles player disputes or cases like this, we’d be more than happy to share updates and relevant information with them directly as the matter progresses. For obvious reasons, however, we can’t share those details in an open forum.

As a general reminder, access to a Lucky Coin account is linked to the email address associated with it. As a casino, we unfortunately cannot take responsibility if a player’s personal email account is compromised. For this reason, we strongly recommend enabling two-factor authentication on your email account and making sure it is properly secured.

To put this into perspective, we had roughly 2,000 active players during September, and only a very small number of players have experienced anything similar.

While we take every such case seriously, with a player base of this size, unfortunately, isolated incidents can happen from time to time.

@lariserg, if you don’t mind, we’d really appreciate it if you could confirm in the thread once you’ve received the funds.

Once again, we’re sorry for the experience and for the inconvenience this has caused. We really appreciate your patience and understanding while we’ve been working through the matter.

If the ongoing investigation uncovers any meaningful new information, we’ll be sure to share the relevant details with you privately.

Thanks again,

Tomas
LuckyCoin.com

Hello Gastbativ, and welcome to the thread.

I’ve spoken with the Head of Customer Support, and they are currently reviewing your case as a priority. Thank you for raising this here and bringing it to our attention.

We appreciate your patience while the team looks into this and will keep you updated as more information becomes available.

No one has contacted me, and I haven't heard a word from you either. However, I did find at least one other identical complaint where a person had money disappear from their account. This leads to the conclusion that the casino has, unfortunately, turned to fraud and is simply stealing money from its customers in a brazen manner. I am speechless at how low this is.
https://www.trustpilot.com/review/luckycoin.com

I’m warning everyone: do not play at this casino under any circumstances. Your money could vanish at any moment.

I confirm that I have received my funds in full. I hope you will determine the cause once the investigation is complete and that such incidents will not happen again. Thank you for your help.
The free spins were not credited to my account.

[Perfectbaby]

Hi, why is my withdrawal taking so long to review? I've been waiting 16 minutes, does it take 1 hour or 2 hours for the review?

Hi,
Withdrawals are usually Instant but there were some delays this weekend. Can you please PM me your LC Nickname and I will make notes to CS.
Thanks, Tomas

The withdrawal was successful, though as you mentioned it can be a bit slow on weekends, it seemed to take about an hour when I made mine. But everything worked out fine.

I think during weekend lot of withdrawal are being made, so to be at the safer side you do not need to wait till weekend before initiating a withdrawal, you could likely wait after weekend or before weekend, maybe on weekly days. Most time this do happened to me as well on one local gambling site I did use.
I do not think this also applicable to all casinos out there because, most of the well known gambling sites do not have to delay withdrawal because they already have lot of users using their platform so they must have to make sure things works smoothly to ensure seamless withdrawal.

[Cointxz]

I don’t know if this issue was already reported but the Plinko is freaking insane specifically the auto bet mode. It always showing error while in auto bet and instant result setup while the game keeps continuing betting even I already stop or close the Plinko game.

It keeps deducting my balance continuously even if I’m already not playing the game. This error will cause a massive loss to someone that place a wrong setup on their auto bet since it will continue for so many bets until it was stop.

[Woodie]

Heads up, anyone using a token supported by several blockchains just make sure to double check the chain you will be depositing on.. because I found out the hard way and will be charged $50 for this.. and in my defense I have a favourite chain I use and was totally new to this platform, but all good.

Maybe sticking to BTC should have saved me lol.

Otherwise not happy that I have to wait for I don't know how long and on top of that being charged $50 for it... Anyway let's see how this will be handled 😐

[khaled0111]

I don’t know what’s going on and if it’s just me but every game I try to open gives me this error message "This game couldn’t be started right now". Is anyone else experiencing the same issue?

I don’t know if this issue was already reported but the Plinko is freaking insane specifically the auto bet mode. It always showing error while in auto bet and instant result setup while the game keeps continuing betting even I already stop or close the Plinko game.

Did you experience the same issue on different browsers/devices (just to rule out the possibility that the problem is on your end)? If this issue is affecting all users then it’s a serious one, as it could have a negative impact on users’ funds.
Maybe what I experienced (games don’t load) have something to do with your report!

[Wiwo]

Hi, why is my withdrawal taking so long to review? I've been waiting 16 minutes, does it take 1 hour or 2 hours for the review?

Hi,
Withdrawals are usually Instant but there were some delays this weekend. Can you please PM me your LC Nickname and I will make notes to CS.
Thanks, Tomas

The withdrawal was successful, though as you mentioned it can be a bit slow on weekends, it seemed to take about an hour when I made mine. But everything worked out fine.

I think during weekend lot of withdrawal are being made, so to be at the safer side you do not need to wait till weekend before initiating a withdrawal, you could likely wait after weekend or before weekend, maybe on weekly days. Most time this do happened to me as well on one local gambling site I did use.
I do not think this also applicable to all casinos out there because, most of the well known gambling sites do not have to delay withdrawal because they already have lot of users using their platform so they must have to make sure things works smoothly to ensure seamless withdrawal.

For some reason this is the first time I am hearing that withdrawal are slow on weekends on some casinos, thay is big hindrance for their usage if you ask me, because player's like going where they can easily deposit play and withdraw their money most especially on weekends.

Why is the withdrawal slow on this days?

Are their making manual withdrawal verification on weekends or the staff's are not fully available on those days?

[Cointxz]

I don’t know what’s going on and if it’s just me but every game I try to open gives me this error message "This game couldn’t be started right now". Is anyone else experiencing the same issue?

If you mean games from 3rd party game provider like evolution gaming I believe this error message was there by the time I play this casino during my initial post here.

Probably it’s due to country restrictions of the specific game provider.

I don’t know if this issue was already reported but the Plinko is freaking insane specifically the auto bet mode. It always showing error while in auto bet and instant result setup while the game keeps continuing betting even I already stop or close the Plinko game.

Did you experience the same issue on different browsers/devices (just to rule out the possibility that the problem is on your end)? If this issue is affecting all users then it’s a serious one, as it could have a negative impact on users’ funds.
Maybe what I experienced (games don’t load) have something to do with your report!

Yes, I do try it on my PC and Handheld device but the experience is the same. It can’t handle quick bets especially the balance updates on every w/l.

I’m trying to compete higher position but it’s hard to do it when the game crash on fast phase game. 

[khaled0111]

If you mean games from 3rd party game provider like evolution gaming I believe this error message was there by the time I play this casino during my initial post here.

I don’t think it’s because of country restriction because I'm experiencing this issue with all their games including the originals and all the providers I tried don’t restrict my country.
Could it ne because I didn’t make a deposit yet? Although I doubt this could be the cause, but it’s still a possibility!

Yes, I do try it on my PC and Handheld device but the experience is the same. It can’t handle quick bets especially the balance updates on every w/l.

Then this is a serious bug and they need to fix it as soon as possible.

[Cointxz]

If you mean games from 3rd party game provider like evolution gaming I believe this error message was there by the time I play this casino during my initial post here.

I don’t think it’s because of country restriction because I'm experiencing this issue with all their games including the originals and all the providers I tried don’t restrict my country.
Could it ne because I didn’t make a deposit yet? Although I doubt this could be the cause, but it’s still a possibility!

In my case, I only saw that error on some game provider. I do manage to open their games even without balance when I try to check it first before I play.

Their live support is very responsive maybe he can help you to find cause for the error on your account since original games should be playable if you manage to register and access the casino.