I think the most important point here is having good support, because I don't know the age range of the users, but I still believe there are people with little technological knowledge who just want to log into the casino, deposit money, and press a button to place a bet. When the AI doesn't know what to do, there should be a human to respond quickly.
From my experience, as far as customer support is concerned, they got the basics right AKA having good support. It's fast and so far no poor experiences yet. I've probably talked to support at least 10 times by now.
Folks with little tech knowledge would benefit a lot with a simple straightforward live support where you're instant talking to a person. Multiple times I've seen folks had a problem trying to switch from the AI support.
On a different note, they updated their BJ and added more seats and animations. Imagine if the next update would be degen mode plinko.

we just added more seats to blackjack
because apparently watching one hand wasn’t entertaining enough
multi-seat + new animations are live