🍌 SCORAS.io — WITHDRAWAL & PLATFORM UPDATE 🍌First of all, thank you everyone for continuing to report issues and give us feedback. We are reading everything, even when we don't manage to respond individually to every post.
💸 WITHDRAWALS — IMPORTANT UPDATEWe want to make this very clear:
All withdrawals that were delayed/pending during the payment update have now been paid out again.The delays were caused by the work currently being done on our payment and withdrawal infrastructure. This is NOT how we intend withdrawals to operate going forward.
Right now, some withdrawals may still require manual processing while we finish the update, but
automatic withdrawals will resume very soon.Our goal remains the same: withdrawals should be fast and, under normal circumstances, processed automatically without players having to wait for manual intervention.
Thank you to everyone who waited patiently while we worked through this.
@Scoras.io, I knew you are still improving everything including withdrawal procedure but I hope it will resolve well the withdrawal speed since my withdrawal is stuck again for 2hrs now.
Maybe put an indicator on currency that has maintenance so that user will try the alternative currency to avoid inconvenience.
Also, the need of indicating the user id whenever accessing live support is a bit unnecessary since it’s hard to memorize user id due to its number format so I can’t access live chat immediately without copying this user id.
Keep building!
Thank you for the constructive feedback.
Regarding your withdrawal:
the delayed withdrawals have now been processed and paid out again. We are still improving the withdrawal system, and automatic processing will resume soon.
Your suggestion about showing an indicator when a specific currency/network is undergoing maintenance is also a very good one. This would allow players to immediately see that a network is temporarily unavailable and choose another available method instead of submitting a withdrawal and waiting.
We are passing this to the team.
Regarding requiring the User ID before entering live chat, we also understand your point. The new IDs are long and obviously nobody should be expected to memorize them. We will look into making this process easier so players can contact support as quickly as possible.
💱 EXCHANGE ADDRESSESCan I use a exchange address for this?
Yes, you can generally withdraw to an exchange deposit address as long as
the exchange supports the exact cryptocurrency and network you select.For example, if you withdraw USDT using TRC20, make absolutely sure the receiving exchange address supports USDT on TRC20.
Players should also check the exchange's own policies, because some exchanges/payment providers may have restrictions regarding deposits originating from gambling platforms.
⚙️ BEP20 / PAYMENT METHODSWe are aware of the reported BEP20/payment-method issue and the typo that was mentioned.
The payment section is currently being worked on, which is also part of the reason we temporarily recommended USDT TRC20 while other networks were being updated.
We agree that something as simple as incorrect network information or a typo should be fixed quickly. The team has been informed, and the payment section is part of the current work.
🔄 MIGRATION, BUGS & OLD PLAYER HISTORYWe also want to address the comments saying the migration was rushed and that some reported bugs, player history and other functions have taken too long.
That's fair feedback.
Moving the entire operation from the previous platform to the new platform has involved considerably more work than what is visible from the front end. That isn't an excuse for bugs remaining unresolved, but we want everyone to understand why there has been so much work happening behind the scenes.
The different User IDs are also a result of moving accounts into the new platform/database. Your account has not simply been changed randomly.
We are continuing to work through the remaining migration items, old player information and reported bugs.
💰 MISSING OLD BALANCES / BETSYeah. I emailed support about my missing balance and bets with no response yet.
Hopefully there can be an update here soon.
If you are still missing a balance from the previous platform, please contact our support again/live chat and provide your account details so the team can locate it.
We apologize if your email has not received a response yet. We have been processing a large number of migration-related requests, but
nobody's legitimate balance should simply disappear because of the migration.If something is still missing, we want it investigated and corrected.
🚀 WHAT HAPPENS NEXTThe platform is still being actively improved every day.
Our immediate priorities are:
• Restoring fully automatic withdrawals
• Improving withdrawal speed
• Completing the payment/network updates
• Clearly displaying networks that are under maintenance
• Resolving remaining migration and balance cases
• Fixing outstanding reported bugs
• Making live support easier to access
• Continuing to move remaining account/history information into the new system
Most importantly, once again:
THE WITHDRAWALS THAT WERE DELAYED HAVE NOW BEEN PAID OUT AGAIN. ✅We are temporarily handling parts of the process manually while the payment infrastructure is being finalized, and
automatic withdrawals will resume very soon.We know withdrawals are one of the most important parts of any casino. We don't expect the community simply to ignore delays — we expect ourselves to fix them.
Thank you for continuing to report problems, suggest improvements and hold us accountable.
Keep building with us. 🍌🐵— SCORAS.io Team
