Regarding Weekly Race Rewards
Users need to be notified about what they are eligible to claim, one way or another, or both, because without notifications to users, it looks like a cheating plan from casinos when they want to take away rewards users should be eligible to claim.
We send notifications via email and via Telegram DM to linked accounts each week. If you did not receive them please check spam or report to us directly your account details so we can look into that.
I have make a standard deposit in usdt, made many bets, and now it appears has been converted in a bonus that limit also the amount I can gamble ...
why there is only...a bonus ? I have just used 1 free spin (daily reward)...
I have no idea why my funds have been converted, anyone has experienced before ?! This has not been choosen by me at all in any way…
If you have an active bonus on your account winnings go to the bonus wallet. The system automatically cancels bonuses when the balance is below the minimum bet size of $0.10. If there was an error please reach out to support and they will resolve it and credit your winnings directly.
Damn! I did observe that Frogbet loves slamming high wagering requirements on their bonuses which is common practice in the crypto gambling world, but this is a bit too extreme converting deposits into bonuses. Just saps out all of the excitement instantly.
Bonuses are all claimed manually and we never would convert a deposit to a bonus automatically. In addition when you make a new deposit with an active bonus it automatically cancels the current bonus to avoid this situation. If you provide account information to support we are happy to look into this further.
X100 WR is ridiculously high
All bonuses have standard wagering of 35x, some bonuses offer less but never above 35x.
According @Little Mouse they have even pay for review (I haven't received anything)... I have lost around 100 USD between review and missing deposit.
All review campaign payouts have been processed weeks ago and the situation was resolved by LittleMouse, as the initial list of reviewer usernames provided to us was missing many accounts which have since been credited.
If all the three major contacts like email , live chat or customer support and the representative here are not responding to complains like this the things will go wrong for them. And that will not speak good foe their reputation
Our average response time for Live Chat on the site across users in the past 30 days is under 4 minutes. Email may take up to an hour. We mentioned at the top of this thread we stopped receiving notifications from bitcointalk about new posts to this thread which was just brought to our attention an hour ago and we are working through to resolve everything we missed.
I received this promotional email a while ago from (frogbet.gg) - is this an official mirror site? I've checked the site, and clicking play (on frogbet.gg) does redirect to the official site (frogbet.com).
This email is from an affiliate and we unfortunately do not have control over what they send. Frogbet.gg is not an official domain on our license but it does appear to redirect to our site via their referral tracking link.
Regarding BitBollo’s continue attack throughout this thread.
2 Deposits were made
$29.77
$51.19
1 Withdrawal was processed instantly
https://blockchair.com/bitcoin/transaction/92395fd7e38afed2e197120550153676463f1695f0e9ee85b1b0f1e211944a70It appears that you cancelled a bonus without completing the 35x wager and it was removed from your account which is standard at any casino, however, at the request of LittleMouse, on September 23rd we credited your account 100 USDT ($50 for your cancelled bonus even though the system functioned properly we still credited it, $50 for the review campaign).
This was the based on the username LittleMouse shared with us related to us. If this is the wrong account please share your username so we can investigate and rectify the situation.
In just 6 months there are at least 5 topics of SCAMS confirmed known: frogbet.com/luckyanon/monerica/plump/tomboi (5) all with the same scheme/all with the same selective scam/ all with the same ghosting approach.
monerica/plump/tomboi have absolutely no relation to Frogbet and we have never heard of these brands so we are unsure why they are included in our review thread?