Casino's VIP program benefit...(Just knew.)

[Dr.Bitcoin_Strange]

Has anyone here experienced Casino junket or VIP casino trip before?

I came across an information today that thought me a new thing, I didn't know that some casinos can actually sponsor trips for their qualified VIP customers and there are other benefits that are associated to being a high value gambler with VIP rank in some casinos. One of them is personalized service on the casino, the casinos can assign a special account manager that will always assist you all time and in some cases. This manager could be calling the player on phone or even reach out to them via WhatsApp.

I feel that when casinos assign personal account managers to their VIP customers, the kind of events or bonus offers that the manager will be giving to this player could make the person to even gamble more which is what the casinos actually wants (I see a twist there).

 I don't actually know any VIP player that has experienced this casino Junket before (a trip organized and financed by casino) that's why I am asking here and I have more question about this VIP programs in casino that I'd like to get your opinion about.



1. If the casinos are not going to benefit from such trip sponsorship, do you think they will even finance it? And for members on this forum that has experienced it, did you benefit or the casinos benefited more from you?

2. Do you think personalized casino service is ethical meanwhile it's likely to encourage the player to gamble more?

3. Do you agree that VIP programs ( which includes the special account manager) exploit high roller customers or not?

4. Do you think casinos should be stopped from using those special account manager to target big players (likely the VIPs)?

5. Should personal account managers for VIP gamblers be regulated?


Realistically, from what I already said above, the special account managers that are being assigned to VIP players could encourage some customers who are so vulnerable to start gambling compulsively, so I am thinking that a way to avoid it is by regulating the process.

[Sim_card]

Realistically, from what I already said above, the special account managers that are being assigned to VIP players could encourage some customers who are so vulnerable to start gambling compulsively, so I am thinking that a way to avoid it is by regulating the process.

I'm not a high roller and haven't seen any. Even without this VIP program, gamblers will still be gambling compulsively for the sole purpose of making profit. Anyone that starts gambling irresponsibly because of this VIP program trip without any guarantee might end up in big disappointment after gambling with so much money and still wasn't picked for the trip. Don't gamble because of any benefits that you expect from the casino but gamble for fun.

[YellowSwap]

To achieve a VIP level of benefits is something that will never happen to gamblers like myself because I don't even go that hard to get anywhere as as gambler, something I do once in a while?

I don't gamble all the time and I don't use good amount of money to gamble, someone who do this can never get to VIP level, I've only seen VIP treatments online and that's it.

Careful and responsible gambler? That's me in and out, Its not a do or die affair for me when it comes to gambling, all I know is it will take you alot of efforts burning your money to get to VIP level.

[Nrcewker]

I am not a VIP either but I have been gambling for more than a decade now and have been in contact with some VIPs. The hosts assigned to VIPs are mainly there to help them throughout the site that is whether its a deposit/withdrawal issue, a betting issue or any other issue related to the casino.

Do you really think VIPs chase the bonuses and rakebacks they get from VIP perks? They are rich enough that, for them these are nothing more than pennies. Casinos generally assign VIP status and hosts so that the gambler has a good experience at the casino. If a high roller is having a good experience then its obvious that they are more likely to stay and gamble with more money.

The same thing happens with VIP casino trips. The casino is basically showing that they care about their VIPs by sponsoring these trips. But I think most VIPs are already wealthy enough that they hardly need these kinds of sponsored trips. Along with this, these are small gestures of appreciation from casinos to make sure their high rollers dont leave and continue gambling with them.

[Agbe]

There are several VIP players her the forum. But I don't think any of them have benefited on those things. I have seen a casino giving cars to players or they won it but nobody from this forum has won such. And in such a trick Casinos will benefit from my thinking, the person is going there in the name of the casino and he will be the representative of the casino in the events. And giving a personal manager is to have a easy communication with the play and casino , I think that can't make the player to play more but in whenever he likes it. The manager might ask him why he has not been visiting and playing games and from there bonuses will overflow.

Assigning a special account manager helps the both parties so stopping him might affect the both but more in the player because he has to communicate with them through the manager instead of using the live support or emails. If they are doing what ought to to be, there is no need for rue regulation but if they are not then the casino will decide what to do. VIP players have .ore to say on this.

[Hatchy]

Realistically, from what I already said above, the special account managers that are being assigned to VIP players could encourage some customers who are so vulnerable to start gambling compulsively, so I am thinking that a way to avoid it is by regulating the process.

It's all just another form of promotion. The casinos understand the system, what the players want and how to lure more gamblers to stay on their site on a long term. You don't expect those people on the VIP lost to be on some low stake bets, they mostly are those willing to risk large amounts from $1k upwards depending on the site. They do all these to ensure the players keeps playing and enjoy some special benefits and those benefits can sometimes be a trap because you would want to try out they bonus or offers given to you in names of being a VIP player. But it's not something any one should get carried away on, if the casino finds you worthy of that list, then they will be willing to add you..

[ImGenius]

~~

No, I haven't experienced a casino's VIP program yet. I don't have that much fund or time to become a VIP, and I don't want to either. Since my funds are low I don't want to lose even more of my funds by chasing after this VIP status. I do it sometimes and then stop again.

In my opinion casinos will never be able to completely stop special account manager because people who have a high net worth expect a better service experience from a luxury industry.

The VIP program actually depends on the financial situation of the players. When a billionaire gambles he gambles from his disposable income so it doesn't cause him any problem it becomes a luxurious experience for them. But whenever a lower wealth user gambles for that VIP status it becomes a kind of exploitative practice.

[Wiwo]

Casinos have a lot of VIP programs, and you can access only the one that matches your VIP level, but we also have special events sponsored by many casinos that don't require a VIP rank to enjoy.

I remember a couple of years back, when one of the prominent sports betting platforms here know to forum members organised a VIP meet greet and play game even with some top footballers and other celebrities on a good 5 star hotel.

Such treats can come along the way, but only based on the team's terms and conditions to participate in those events.

[Smartprofit]

I recently watched a comedy show on YouTube. The main character was lonely. He used the "Friend for an Hour" service. A cheerful man came to his home, clapped him on the shoulder, drank alcohol with him, and told dirty jokes. After an hour had passed, the cheerful man suddenly stopped laughing and joking, became serious, and asked the main character in a formal tone, "Are you going to renew?"🙋

I'm not a VIP client of any casino. However, that's exactly how I imagine a VIP manager. They're a professional psychologist, a specialist in client retention. The danger with such people, in my opinion, is that communicating with them can lead to psychological dependence (this was well demonstrated in the comedy show). Moreover, such communication only imitates friendship. I believe that such imitation is very harmful to the VIP player in the long run. It further exacerbates their loneliness and contributes to the development of gambling addiction.

As for expensive gifts, cars, tours, etc., these expenses are insignificant for a casino if a VIP client loses $100,000 or more per month. These are classic standard retention costs . 🧏

[Supreme Donvic]

OP if you have a company and some set of people are patronizing you more, are you going to put them in the same level or see them as the same with those who come to patronize you once in a while, I believe the answer is no and I'm sure that you may sometimes be cutting down price for those your regular customers so they can be happy and always come.
This is the same thing casinos are doing those that are regularly using their casino, and using huge amount of money to gamble are giving special treatment and that is how it is supposed to be I don't see anything wrong in that.
That VIP strategy is one of the things that is making gamblers to stay in a particular casino for long time.

[Orpichukwu]

1. If the casinos are not going to benefit from such trip sponsorship, do you think they will even finance it? And for members on this forum that has experienced it, did you benefit or the casinos benefited more from you?

There is no business there that is going to engage on what’s not going to benefit them. If you calculate it properly, what they are doing is just returning some of the money which was spent by those VIPs on their casino back to them.

2. Do you think personalized casino service is ethical meanwhile it's likely to encourage the player to gamble more?

Those special treats are not for free; they are assigned to the VIPs not only to make them feel comfortable and special but also to convince them to play more.

3. Do you agree that VIP programs ( which includes the special account manager) exploit high roller customers or not?

I won’t call it an exploit directly since that’s what some players might actually want, but where it gets ugly is most of those special managers assigned to the players are good with the psychology play they can play with the players' emotions and take advantage of their weaknesses, but it’s not always in all cases.

4. Do you think casinos should be stopped from using those special account manager to target big players (likely the VIPs)?

The offers should be there, but it should be based on request and acceptance by the player. Should they assign someone to the VIP, some players actually do want such care, while others see it the other way round, so for the purpose of those who want it, the option should be open; let the person decide if they want it all or not.

5. Should personal account managers for VIP gamblers be regulated?

If they aren’t already, they should, because I have seen cases where players complained that their reason for losing and spending as much as they did was because of the offer the casino kept on offering him via email and phone call, which is almost impossible for him to ignore. Regulating them and limiting how they operate will help both the reputation of the casino and the players' health.

[Pandu Geddon]

Realistically, from what I already said above, the special account managers that are being assigned to VIP players could encourage some customers who are so vulnerable to start gambling compulsively, so I am thinking that a way to avoid it is by regulating the process.

What kind of regulation do you mean? Casinos certainly have implemented terms and conditions related to their VIP customers for certain groups. Assigning a dedicated account manager for eligible VIP customers is actually not excessive. They have standards for that. It's the same as when you go to a high class restaurant; VIP guests will receive different treatment. In bars, there are also VIP areas that receive different services, but they have minimum purchase requirements.
Of course, I understand what you mean: every service provided to VIP customers not only makes it easier for the customers, but also must be profitable for the business.

[xenomorfo]

To achieve a VIP level of benefits is something that will never happen to gamblers like myself because I don't even go that hard to get anywhere as as gambler, something I do once in a while?

I don't gamble all the time and I don't use good amount of money to gamble, someone who do this can never get to VIP level, I've only seen VIP treatments online and that's it.

Careful and responsible gambler? That's me in and out, Its not a do or die affair for me when it comes to gambling, all I know is it will take you alot of efforts burning your money to get to VIP level.

It's purposely made so that you feel obligated to complete the missions and reach the level
I don't care, i find it boring
if i want to play i play otherwise i don't, if i reach the VIP level i don't care
It doesn't add to my enjoyment in my opinion.

[danherbias07]

Well, I didn't know that. I didn't even know about special account managers or just regular ones. It's the first time I've heard of it.

About the trips for VIP's, I think this is normal because they want the high rollers to be treated as best as possible so they will keep on coming back. They even offer free hotel services for them so that they won't even get out and look for other casinos. This way, they will be spending a lot of their money because everything is just in one building.
Still, I think having an account manager means you are higher than a high roller. It's a whale roller. I don't really know what they call them. It could be someone who will spend loads of money gambling.

[MArsland]

I just found out that there is this special service for VIP members of the casino, but it doesn't seem surprising because it is considered reciprocal from the casino to its loyal gamblers and includes trying to keep their interest to continue gambling. This Program is actually good if it is mutually beneficial, but the problem is whether the financing provided includes other terms such as contracts, for example, the gambler must be able to attract several gamblers to play in the casino. Because for me looking at this the system is not much different from directly sponsored influencers.

[Findingnemo]

Are we talking about online casinos or just casinos in general?

Because personalized offers such as hotel stay or trip to a destination is not a new thing and it is kind of rakeback bonus that we see on the online casinos. And this is not just given to any player probably they need to wager hundreds of thousand dollars to receive a trip offer and one who spends in tens of thousands probably a luxury hotel stay and as such.

[9ja Amaka]

I can't imagine what it takes to be a casino VIP member. To have this special treatment from a casino it has to be that, the amount spent gambling at the casino has to be very high.

Realistically, from what I already said above, the special account managers that are being assigned to VIP players could encourage some customers who are so vulnerable to start gambling compulsively, so I am thinking that a way to avoid it is by regulating the process.

I'm not a high roller and haven't seen any. Even without this VIP program, gamblers will still be gambling compulsively for the sole purpose of making profit. Anyone that starts gambling irresponsibly because of this VIP program trip without any guarantee might end up in big disappointment after gambling with so much money and still wasn't picked for the trip. Don't gamble because of any benefits that you expect from the casino but gamble for fun.

Not all high-rollers earn the casino VIP benefit. The casino has events and promotions that increase the rank of every member. However, a person must be a high-roller to be able to afford participating in those events.

[free-bit.co.in]

I feel that when casinos assign personal account managers to their VIP customers, the kind of events or bonus offers that the manager will be giving to this player could make the person to even gamble more which is what the casinos actually wants (I see a twist there).

Actually VIP service itself isn't bad thing.

Problem arise when that personal relationship is used to drive up spending rather than to ensure player's well being. For instance, thing get worse if player is constantly encouraged to play more through excessive bonuses, special hospitality or personal manager.

If the casinos are not going to benefit from such trip sponsorship, do you think they will even finance it? And for members on this forum that has experienced it, did you benefit or the casinos benefited more from you?

The reason casino would spend money on trip is fairly obvious.
After all, it isn't charity.
Casinos want to retain high value customer, as they anticipate generating gambling revenue from them in future.
But I do not think like you that casino is only benefiting from such trip.
Any gambler might be genuinely wealthy recreational high roller, they can enjoy hospitality while still playing within their own budget.

[Agbamoni]

OP if you have a company and some set of people are patronizing you more, are you going to put them in the same level or see them as the same with those who come to patronize you once in a while, I believe the answer is no and I'm sure that you may sometimes be cutting down price for those your regular customers so they can be happy and always come.
This is the same thing casinos are doing those that are regularly using their casino, and using huge amount of money to gamble are giving special treatment and that is how it is supposed to be I don't see anything wrong in that.
That VIP strategy is one of the things that is making gamblers to stay in a particular casino for long time.

Casino is business is different. In most businesses, classism is not important. Treat everyone with the same treatment that you give to the rich people who come to patronize the business. The people you start looking down on may be your potential customers forever. It's different when it's an online business and a business where rewards are appreciated. A casino is an online business that, with rewards and other promotion program make people want to use the platform well. This is the type of business that classism is allowed only in the reward program.

[Fortify]

What is surprising to you about this? It seems like an obvious business model for targeting the wealthiest (or at least highest spending) players in order to squeeze more money out of them. Vegas has been doing this for decades now and for the biggest spenders they would "comp" all sorts of things like some of the nicest hotel suites around. These things aren't done out of the kindest of the casinos heart, it is actually all calculated as they will be tracking things like average session spend and profitability, you're only getting these perks after you've paid for them many times over. You have to be really dim not to realize that casinos are benefiting hugely from such trips. Yet these high rollers are pretty rare and they're not going to be the sort of people spending much time trawling these forums looking to give the inside scoop. It's a two way relationship as well, sometimes the players will come away from one of these trips up on the house, but it's not very often.