ArenaPlus PH denied a Jackpot prize and says its only a GLITCH!

[Maslate]

I watch the report but I don't understand the knowledge because I want to know the exact game the gambler played to won the $6 million to be sure if there's a chance for a glitch or the gambling platform are just lying so they can sweep everything under the carpet not knowing that the gambling is a smart person who know how to fight for his right using the legal way.

You can read this report, ( it's in english).

https://www.pinoy-publiko.com/news/player-seeks-nbi-help-over-p433-6-m-jackpot/

meanwhile, there's some good news.
They want to show the world that they are playing.

Casino Plus pays out historic P122.4-M jackpot in full, reinforcing player-first commitment

Don't get confused, casino plus and arena plus are operated by the same operator.

[letteredhub]

If this had gone in reverse with the gambler losing all that huge funds to the casino would they agree with the gambler if he had to complain that he suspects a glitch in the time he was using their machine and he thinks he deserves a refund of his funds. This would sound stupid right? Exactly how it's sounding about what the gambling platform is alleging about a glitch.

The appropriate authority should wave in and ensure the gambler is paid what he has rightly won even if it means paying him bit by bit for an agreed length of years.

[qwertyup23]

It is shameful on ArenaPlus PH a betting company that presents itself as a reliable and respectable company, would refuse to award the jackpot to the winner, claiming that this was merely a technical glitch. Whether their claim is true or false this will damage their reputation.

any way I think this is fortunate for the lawyer handling the case as he will undoubtedly receive substantial fees if he wins and might even share in the grand prize. 😄

This is the problem with most betting companies.

They will aggressively advertise their casino along with huge jackpots and rewards but only to fumble when someone actually wins it. As such, gambling is a contract between the person and the establishment. Once a player wins on a certain game, the casino should be duty-bound to honor such win and release the jackpot prize pool

Gambling companies should NEVER ever hide behind the "glitch" reasoning given that almost all gambling companies have been doing the same thing over the years. In fact, this kind of news is not even new- lots of gambling companies have reasoned that their system glitched in order to escape their liability of honoring the jackpot to their players.

[Lucius]

Considering that at least two similar cases have been mentioned in this thread where winners were denied their winnings with the same excuse, I wonder why people even use that casino anymore and hope for a big win? If I were the winner, I would hire a team of top lawyers and sue these bastards for a lot more than $6 million.

[suzanne5223]

I watch the report but I don't understand the knowledge because I want to know the exact game the gambler played to won the $6 million to be sure if there's a chance for a glitch or the gambling platform are just lying so they can sweep everything under the carpet not knowing that the gambling is a smart person who know how to fight for his right using the legal way.

You can read this report, ( it's in english).

https://www.pinoy-publiko.com/news/player-seeks-nbi-help-over-p433-6-m-jackpot/

meanwhile, there's some good news.
They want to show the world that they are playing.

Casino Plus pays out historic P122.4-M jackpot in full, reinforcing player-first commitment

Don't get confused, casino plus and arena plus are operated by the same operator.

Thank you for the links.
It's a good thing that they are paying an amount that's up to P122.4 million in jackpot wins in full.
But I'm yet to understand the exact game the player Bingo used to win so I can be sure if there's chance for him to won the game through the glitch the gambling platform said it happened or they are just using it as an excuse.
In the meantime, what does this mean?
“The moment na nanalo ka doon sa isa nilang game, pataya nila, meron na sila obligasyon, binding na ‘yun, ibigay nila kung ano ‘yung sinasabing napanalunan,” Roque said.

“Humihingi kami ng hustisya dito, ibigay nila kung ano ang dapat para sa kanya,”

[fighter2627]

I just saw a news on social media that a user of ArenaPlus PH one of the Philippines newest and famous Sportsbetting gaming platform has denied a user of its winning amounting to P433million or approximately $6 million. The said user has asked for help with the NBI (National Bureau of Investigation) to claim their prize. He also seek guidance from a Lawyer and according to the news, shown a screenshot or evidence that he won but the platform customer service says its only a glitch.



But as per the Lawyer, its a binding agreement and the platform should pay the user as he win on the said game. Stating that the evidence has been documented well. Will he get his prize for this? What happened in the event that NBI found them guilty. I bet the user will gave a huge reward for the Lawyer who handle this if the prize got claimed.

Im using this platform for sports event and if this issue would not be resolve then many will doubt this platform authencity to their users.

Source news: https://www.facebook.com/share/v/19N9h2ovdp/

It's just that on the gaming platform they deny it, so it's clear and obvious that there's no way to get the 433 million php prize. Meaning, even if the users ask for help, the NBI can't
do anything about it.

Maybe the director at the NBI can just go through the briefcase with the bribe, then the fight is over. Then with that amount, it seems very impossible for any casino
in the Philippines to give that kind of prize.

[cryptoaddictchie]

Considering that at least two similar cases have been mentioned in this thread where winners were denied their winnings with the same excuse, I wonder why people even use that casino anymore and hope for a big win? If I were the winner, I would hire a team of top lawyers and sue these bastards for a lot more than $6 million.

The first winner is still doing her best to win the case by any means and probably doing all the effort to legally claim her prize. The reason people still using it maybe due to addiction? For sure they heard this news already and probably just keep playing since its become a routine for them to play.

Me too if I were a winner however:
Hard to win in a court battle when the opponent is on the side of the Government who is friend with the operator

In the meantime, what does this mean?
“The moment na nanalo ka doon sa isa nilang game, pataya nila, meron na sila obligasyon, binding na ‘yun, ibigay nila kung ano ‘yung sinasabing napanalunan,” Roque said.

“Humihingi kami ng hustisya dito, ibigay nila kung ano ang dapat para sa kanya,”

In the event that you won on one of their games, they have the responsibility and obligation to give it to you as theres a binding agreement within their platform and the players.

We are asking for justice, they should give what was won.

Thats the translation from the tagalog to english.

[Agbe]

Well first of all if the money is not paid to the said customer, the reputation of this platform is going to be in a serious doubt which will not be a good one for the casino because slot of their customers will begin to daubt them. But how come after a customer has been successful in wining all this type of huge amount that is when the Casino is giving excuses about having a technical glitch on their site. This is insane and insensible from the part of the casino because what the casino is saying doesn't make sense at all.

Let even say that, what they are saying is even true . Is that a problem of the customer involved, that is their internal problem which is due to failure from their end which they has to claim responsibility . The customer should get the regulatory authorities in the country involved and seek legal redress in the court of law.

[fredericktaylor]

If this had gone in reverse with the gambler losing all that huge funds to the casino would they agree with the gambler if he had to complain that he suspects a glitch in the time he was using their machine and he thinks he deserves a refund of his funds. This would sound stupid right? Exactly how it's sounding about what the gambling platform is alleging about a glitch.

The appropriate authority should wave in and ensure the gambler is paid what he has rightly won even if it means paying him bit by bit for an agreed length of years.

It is true that the casino would never explain to the gambler all the money lost by the gambler due to the casino's glitch. This is completely transparent. They are absolutely right in their place. It is normal that mistakes can be made through gambling but when the gambler wins the jackpot by chance, the casino does not want to explain the meaning of the gambler profit and keeps telling various kinds of arranged or planned stories so that the gambler does not have to explain all the meaning of the gambler's profit. I think in this situation, the casino should pay the gambler all his profit quickly and not make any excuses, which will keep the casino reputation intact.

[suzanne5223]

In the meantime, what does this mean?
“The moment na nanalo ka doon sa isa nilang game, pataya nila, meron na sila obligasyon, binding na ‘yun, ibigay nila kung ano ‘yung sinasabing napanalunan,” Roque said.

“Humihingi kami ng hustisya dito, ibigay nila kung ano ang dapat para sa kanya,”

In the event that you won on one of their games, they have the responsibility and obligation to give it to you as theres a binding agreement within their platform and the players.

We are asking for justice, they should give what was won.

Thats the translation from the tagalog to english.

Since there's this type agreement between the gambling platform and their users then the gambler that won the game have every right to receive the winnings, no matter the type of game he played or the system glitch that may happened (that's if there's one), because they ought to stop their gaming service whenever there's an ongoing system maintenance.

[M47AK16]

Considering that at least two similar cases have been mentioned in this thread where winners were denied their winnings with the same excuse, I wonder why people even use that casino anymore and hope for a big win? If I were the winner, I would hire a team of top lawyers and sue these bastards for a lot more than $6 million.

Based on what we have read so far in this thread and any knowledge we have about the laws and everything of the country in question, I think we all know how that would have ended. Suing a company and legally beating them for what they did is possible only if you are in a country where law and order are at their best for providing justice and punishing the unjust, but if it's a country where corruption is pretty common, and laws aren't followed by the elite and powerful, you can't really expect to win a case like that because you might open your case against them, but they can close it before it even gets opened properly with money.

Besides, we have also seen that an earlier case from another gambler is still pending and both platforms are operated by the same company, which is clear evidence that it's not actually an error or a glitch, but they are not ready to pay the winnings and they won't do it, and if the previous case couldn't be won by the gambler, and she is still fighting for justice, how come the newest winner of the jackpot is going to succeed and get his winnings?

If he knows about everything and doesn't expect much from the legal authorities, he should accept any offer they give him to settle things down.

[cryptoaddictchie]

Since there's this type agreement between the gambling platform and their users then the gambler that won the game have every right to receive the winnings, no matter the type of game he played or the system glitch that may happened (that's if there's one), because they ought to stop their gaming service whenever there's an ongoing system maintenance.

Thats the thing. The platform is denying them their prize and purposely saying that theres a glitch happened during the time they play. Obviously they dont want to award the huge prize and blame it on the technical side.

For this kind of negotiations normally the operator will win since the Government agency regulating them are being paid by them few millions just to be on their side. Too bad, this country is run by thieves and no integrity politicians.

[Lucius]

Considering that at least two similar cases have been mentioned in this thread where winners were denied their winnings with the same excuse, I wonder why people even use that casino anymore and hope for a big win? If I were the winner, I would hire a team of top lawyers and sue these bastards for a lot more than $6 million.

The first winner is still doing her best to win the case by any means and probably doing all the effort to legally claim her prize. The reason people still using it maybe due to addiction? For sure they heard this news already and probably just keep playing since its become a routine for them to play.

Me too if I were a winner however:
Hard to win in a court battle when the opponent is on the side of the Government who is friend with the operator
~snip~

I understand the addiction, but is this the only casino in the country? If that's the case then people have no choice (except to play online), but if there are multiple casinos then there's no point in playing at one that clearly doesn't want to pay out a big win.

[sompitonov]

Thats the thing. The platform is denying them their prize and purposely saying that theres a glitch happened during the time they play. Obviously they dont want to award the huge prize and blame it on the technical side.

For this kind of negotiations normally the operator will win since the Government agency regulating them are being paid by them few millions just to be on their side. Too bad, this country is run by thieves and no integrity politicians.

I believe they are obligated to pay the player the jackpot, since the win occurred right in front of other players and TV viewers the fact that they are claiming a technical glitch took place does not give them the right to withhold payment. If they fail to pay out, other casinos will follow suit, and naturally, this will damage their reputation. I can only imagine the emotions that person went through it must have felt like having ice-cold water poured over him. News like that can be so devastating that it leads to lifelong depression every morning when he wakes up, he’ll remember that he could have been a millionaire, only to be told it was a technical glitch and that the six million dollars weren't meant for him... it’s terrible.

[DanielBaker]

I believe they are obligated to pay the player the jackpot, since the win occurred right in front of other players and TV viewers the fact that they are claiming a technical glitch took place does not give them the right to withhold payment. If they fail to pay out, other casinos will follow suit, and naturally, this will damage their reputation. I can only imagine the emotions that person went through it must have felt like having ice-cold water poured over him. News like that can be so devastating that it leads to lifelong depression every morning when he wakes up, he’ll remember that he could have been a millionaire, only to be told it was a technical glitch and that the six million dollars weren't meant for him... it’s terrible.

Yeah, it would only be fair, and I think pretty much everyone here feels the same way. But, as Thanos once said, "reality is often disappointing" 

[Swordsoffreedom]

But I'm yet to understand the exact game the player Bingo used to win so I can be sure if there's chance for him to won the game through the glitch

I think this is actually right question. Because the mere mention of glitch shouldn't lead us to  assume the claim is either false or valid. We first need to know what the exact game, game round ID, timestamp, bet record, RNG & game-provider log, and server-side record of jackpot trigger actually show. If jackpot appear only player's screen. However there is no valid round in backend data that matche this, so it can be identified as specific technical issue. However if backend record also show that round was indeed winning one then operator's argument for glitch become very weak, in my opinion.

[suzanne5223]

Since there's this type agreement between the gambling platform and their users then the gambler that won the game have every right to receive the winnings, no matter the type of game he played or the system glitch that may happened (that's if there's one), because they ought to stop their gaming service whenever there's an ongoing system maintenance.

Thats the thing. The platform is denying them their prize and purposely saying that theres a glitch happened during the time they play. Obviously they dont want to award the huge prize and blame it on the technical side.

For this kind of negotiations normally the operator will win since the Government agency regulating them are being paid by them few millions just to be on their side. Too bad, this country is run by thieves and no integrity politicians.

If everything will be settle legally, I don't see any reason the casino will win based on the statement you translated into English before, which is already against them.

But I'm yet to understand the exact game the player Bingo used to win so I can be sure if there's chance for him to won the game through the glitch

I think this is actually right question. Because the mere mention of glitch shouldn't lead us to  assume the claim is either false or valid. We first need to know what the exact game, game round ID, timestamp, bet record, RNG & game-provider log, and server-side record of jackpot trigger actually show. If jackpot appear only player's screen. However there is no valid round in backend data that matche this, so it can be identified as specific technical issue. However if backend record also show that round was indeed winning one then operator's argument for glitch become very weak, in my opinion.

That's the exact reason why I want to know the game played by the gambler, and if the player has the privilege to see this discussion, he can use it as evidence to show that he genuinely won the jackpot and it has nothing to do with the glitch. I just hope the gambling platform does the right thing because this news is already global now, and some people who use their platform may not see their service as fair.

[ultrloa]

Thats the thing. The platform is denying them their prize and purposely saying that theres a glitch happened during the time they play. Obviously they dont want to award the huge prize and blame it on the technical side.

For this kind of negotiations normally the operator will win since the Government agency regulating them are being paid by them few millions just to be on their side. Too bad, this country is run by thieves and no integrity politicians.

If everything will be settle legally, I don't see any reason the casino will win based on the statement you translated into English before, which is already against them.

Yeah they could settle it, but for sure the winner cannot get the exact amount he won from the casino.

Usually what's going to happen is the casino would offer small amount as compensation, then this issue will die later on.

But in my opinion this is not really good situation to see, since players is not the one liable with glitches happening in the casino. Also if they are not scam they should honor that winning and carry the mistake for that technical issue.

[cryptoaddictchie]

I understand the addiction, but is this the only casino in the country? If that's the case then people have no choice (except to play online), but if there are multiple casinos then there's no point in playing at one that clearly doesn't want to pay out a big win.

Its one of the popular one and trusted and has authorized by the Government to operate. Theres a lot of undergound casinis without permit and a lot has been banned for illegal operations. Too bad that this one ArenaPlus and also the Bingoplus with also an issue with another supposedly winner is operated by the same owner.

If everything will be settle legally, I don't see any reason the casino will win based on the statement you translated into English before, which is already against them.

Probably they will settle and offer a lower prize just like the previous case. Nah I doubt since I mentioned Government sided with the casini operator, its been under the table negotiation with them.

[Emjay24]

Honestly I would not expect that the winner will be paid, given the rate of corruption in PH, I'm pretty sure this operator has some backing in the government, and NBI or PAGCOR here will just come up with a result of investigation that will favor the casino.

I will not be surprised if they denied the woman her wins in the end, it is a norm in that country for casinos to bring up excuses not to pay out wins to clients, the corruption in the country is high as is obtainable in several developing countries. As evidence compounds on the level of corruption and lack of fair judgement by the PH gaming authorities, people might turn to offshore casinos since the regulated ones play dirty games and get away with it and seeking legal redress isn't any effective, so there is no difference.