[SCAM ALERT] Betpanda Casino confiscates winnings and closes player account

[luantrindadelima]

Hello BitcoinTalk community,
I am creating this thread to warn everyone about the fraudulent and abusive practices of Betpanda.io crypto casino.
On October 2nd, 2026, I placed a straightforward sportsbook bet on an NFL match (Washington Commanders x Indianapolis Colts) using a stake of $46. The bet won, and my total balance should have been $128.32.
When I attempted to withdraw my legitimate winnings, the platform suddenly halted the payout and demanded identity verification (KYC). I fully complied and provided all the requested documents. Shortly after, I received an email from their HelpDesk (Ticket ID: 29CBEB) stating that my identity was successfully verified, but they claimed my sportsbook activity "breached their Terms and Conditions."
As a "punishment" for winning, they completely confiscated my $128 profit, leaving only my initial $46 deposit in the account. They gave me a strict 72-hour window to withdraw my deposit before permanently banning my account. They provided absolutely zero evidence or specific explanations regarding which rule I supposedly broke.
Let this be a clear warning to anyone using or planning to deposit on Betpanda: they will gladly take your deposits while you lose, but the moment you win a decent amount, they will fabricate vague terms violations to steal your money. Stay away from this rogue casino!

[julerz12]

Looks like a similar instance with this guy's complaint. Unlike that guy, who isn't so fortunate, at least, they you gave an option to get your initial deposit back. BTW, were you able to withdraw it all?
Based on this list, Betpanda has around 10 scam accusations (11 including yours), seven of which have already been resolved (no idea if most of that is in favor of the casino or the complainant), and two are still in progress.
So, I'm guessing you're only here to warn us and not file a proper complaint on them? 'cause you could try and do that on AskGamblers, maybe even try and reach out to their support official account here in this forum. ^{They haven't been online here for a couple of months now, so don't get your hopes up for a quick response.}

[alano83]

The same thing happened to me, but with $16,000.

[AHOYBRAUSE]

Here we go again, another accusation about a betby incident, same old. I mean the amount is SO LOW though, why would they do that and risk the bad publicity, I don't get it. Often enough it's just some "error from their side" but scamming like 80$ just doesn't make too much sense, does it?
Are you sure you don't have any alternate account or something that got limited in the past? Obviously you won on a very big event, so the problem can't come from that. Also betting such small numbers doesn't trigger anything like arbitrage betting or what not, also wouldn't make no sense.
The the only logical thing I can assume here is a multiple account or the more likely some error from their side.

They should at least tell what kind of rule has been broken, that would make it a lot easier. Betpanda on the other hand has always been sub par communication wise. Simply cancelling the bet and telling the player he has 3 days to withdraw the deposit and basically "fxxk off" is kinda ridiculous customer support as well.

[Itz-prisigold]

Are you sure you don't have any alternate account or something that got limited in the past? Obviously you won on a very big event, so the problem can't come from that.

Even if that's true and the casino believes that the user actually have an alternative account or probably something else the question still remains:  what exactly did he do that made them to come to the conclusion that he violated their terms. If they think that he had another account or maybe he had violated a particular rule, then they should at least mention the rule and tell him what they discovered.

Just simply telling a user that the sportsbook activity broke their terms without any valid explanation followed with evidence make the situation look fishy to me. Okay now let me ask, if he had lost the bets would the casino still cancelled the bet and return his deposit just because they believe he violated their rules?

But it's actually a good thing that they returned the original deposit to him, but I don't think that's a good replacement for a proper explanation of why the winning was cancelled.

[holydarkness]

OP, mind to PM me your email address you use to register and/or your username on betpanda? I am on regular touch with my contact from their compliance, although their marketing team is barely online. I'll try to get them to get a look into your situation.

[alano83]

Hi, by any chance have you found out if they have a license or some kind of physical office that could be held accountable? My lawyer suggested filing a formal complaint, potentially even with Interpol. I’ve already gathered all the evidence, but having these two extra pieces of information would be a huge help.

[holydarkness]

Hmm... I forgot about this thread as it is not on my list [self-note: I do really need to return to write everything down in my notebook]. Given OP never give his UID to me so I can reach my contact with this, I guess this is indeed a complaint and not an attempt to seek resolution, and that OP decided to take the fund.

[pytycrys]

@holydarkness

Holydarkness, I will take this moment to reflect on your private messages to you. You said in direct messages that you cannot advise or try to 'reach deals' with your contact at betpanda anymore, because of some people that have said some things on this forum about them. That was months ago. I see that you were now again telling alano that you can 'mediate' which clearly contradicts your claims to me. In my opinion this whole 'mediating' thing is a scam and nobody got anything out of it.

Stay safe all, take care where you spend your money and beware of scammers.

[JeromeTash]

@holydarkness

Holydarkness, I will take this moment to reflect on your private messages to you. You said in direct messages that you cannot advise or try to 'reach deals' with your contact at betpanda anymore, because of some people that have said some things on this forum about them. That was months ago. I see that you were now again telling alano that you can 'mediate' which clearly contradicts your claims to me. In my opinion this whole 'mediating' thing is a scam and nobody got anything out of it.

If I understand what he said so well, I think he is not looking at the case as an attempt to seek resolution but rather from the angle of just a complaint. Another thing is I don't think he gains anything out of the mediating, so how is he scaming the users?

Betpanda has had lots of complaints about them. I am still not sure why people still use that casino.

[holydarkness]

@holydarkness

Holydarkness, I will take this moment to reflect on your private messages to you. You said in direct messages that you cannot advise or try to 'reach deals' with your contact at betpanda anymore, because of some people that have said some things on this forum about them. That was months ago. I see that you were now again telling alano that you can 'mediate' which clearly contradicts your claims to me. In my opinion this whole 'mediating' thing is a scam and nobody got anything out of it.

If I understand what he said so well, I think he is not looking at the case as an attempt to seek resolution but rather from the angle of just a complaint. Another thing is I don't think he gains anything out of the mediating, so how is he scaming the users?

Betpanda has had lots of complaints about them. I am still not sure why people still use that casino.

From the top of my head, without reading the whole thread again to refresh my memory, his case reached a moot point. Provider flagged him, we reached a moot point where his case can already be closed with that flag; Little to no casinos dared to goes around the provider's flag [not to mention they take the provider's flag as truth].

I was negotiating with BetPanda for a way around the other cases, which they did, despite risking backfire from the provider. Then their literal good gesture was framed as something else by RP, that made their higher-ups felt down as their gesture of good will got spliced and twisted into something entirely different.

They withdraw themselves.

I can't get a deal for him.

End of the story.