BiggerZ.com | 100% RTP Originals | Crypto Casino, Sportsbook & Prediction Market

[BiggerZ.com]

Official BiggerZ Statement Regarding aleks86's Complaint

We would like to formally address this complaint and clarify BiggerZ's position.

First and foremost, we firmly reject any suggestion that BiggerZ has arbitrarily withheld player funds or refused to process a legitimate withdrawal without justification.

This case is not a routine withdrawal dispute. The account in question was flagged following a notification from our platform provider concerning irregular activity that required further investigation. BiggerZ takes such notifications extremely seriously. Protecting the integrity of our platform, our gaming ecosystem, and our players is a fundamental responsibility, and we will not compromise our risk and security procedures under any circumstances.

A comprehensive investigation was conducted, covering the account's gaming activity, transaction history, Following this investigation, BiggerZ made the decision to permanently close the account in accordance with its internal risk policies. We stand firmly behind this decision.

We also want to address the duration of the investigation. Complex cases involving multiple providers, technical reviews, and extensive transaction histories require appropriate time and diligence. Our priority is to ensure that decisions are based on a thorough assessment of the available evidence rather than rushed conclusions

The time taken to complete this investigation reflects the seriousness with which we approach such matters.
Our findings, supporting documentation, and complete position have already been shared privately with the Casino Guru team for their assessment, we will not publicly disclose sensitive account information, internal risk assessments, or confidential findings simply in response to public allegations.

BiggerZ remains fully committed to fair gaming, platform integrity, and the protection of legitimate players. Equally, we reserve the right to take appropriate action whenever serious integrity concerns arise.

Our position on this case remains unchanged and is supported by the findings of our investigation.

BiggerZ Team

[tyraxx]

Official BiggerZ Statement Regarding aleks86's Complaint

We would like to formally address this complaint and clarify BiggerZ's position.

First and foremost, we firmly reject any suggestion that BiggerZ has arbitrarily withheld player funds or refused to process a legitimate withdrawal without justification.

This case is not a routine withdrawal dispute. The account in question was flagged following a notification from our platform provider concerning irregular activity that required further investigation. BiggerZ takes such notifications extremely seriously. Protecting the integrity of our platform, our gaming ecosystem, and our players is a fundamental responsibility, and we will not compromise our risk and security procedures under any circumstances.

A comprehensive investigation was conducted, covering the account's gaming activity, transaction history, Following this investigation, BiggerZ made the decision to permanently close the account in accordance with its internal risk policies. We stand firmly behind this decision.

We also want to address the duration of the investigation. Complex cases involving multiple providers, technical reviews, and extensive transaction histories require appropriate time and diligence. Our priority is to ensure that decisions are based on a thorough assessment of the available evidence rather than rushed conclusions

The time taken to complete this investigation reflects the seriousness with which we approach such matters.
Our findings, supporting documentation, and complete position have already been shared privately with the Casino Guru team for their assessment, we will not publicly disclose sensitive account information, internal risk assessments, or confidential findings simply in response to public allegations.

BiggerZ remains fully committed to fair gaming, platform integrity, and the protection of legitimate players. Equally, we reserve the right to take appropriate action whenever serious integrity concerns arise.

Our position on this case remains unchanged and is supported by the findings of our investigation.

BiggerZ Team

Casino Guru is one of the largest and most established independent mediators in the online gambling industry. BiggerZ knows perfectly well that its offshore licence offers players very limited practical protection compared with a genuine independent dispute-resolution process.
That is exactly why the outcome of the Casino Guru complaint matters so much.
A casino cannot simply confiscate or withhold a player's balance, publish a vague statement about “irregular activity”, “internal risk policies” and “confidential findings”, and expect everyone to accept that as proof.
The whole purpose of an independent mediator is to examine the evidence from both sides and assess whether the operator's actions were justified. In this case, Casino Guru closed the complaint as Unresolved and BiggerZ received more than 16,000 black points, contributing to a Safety Index of around 3.0 – Very Low.
If BiggerZ had convincing evidence capable of justifying its actions, Casino Guru was exactly the place to provide it. A polished PR statement on Bitcointalk is not a substitute for evidence presented to an independent mediator.
For many experienced players, refusing to cooperate properly with a major independent mediator - or failing to provide evidence sufficient to resolve such a serious complaint  is enough to place an operator on their personal blacklist.
BiggerZ does not get to act as judge, jury and beneficiary of its own decision. If you withhold a player's money, the burden is on you to provide a credible and verifiable justification. Repeating vague accusations publicly proves nothing.



BiggerZ is licensed in Anjouan, Comoros. That licence may exist formally, but from a player's perspective its practical dispute protection is very limited. The Anjouan regulator itself states that it does not mediate or adjudicate individual player complaints. So when a serious dispute over player funds arises, independent mediators such as Casino Guru become far more important in practice than the licence itself.

[masulum]

Official BiggerZ Statement Regarding aleks86's Complaint

This is a serious accusation, and are you just answering with a single clarification, and than you think it will be solved? No! its not. You should have not only provided a clarification, but also included some specific evidence to resolve this issue that everyone can see you can skip any private matter but i believe some of the evidence can be shared. If you think the evidence only for trusted person, or you already shared the details with Martina on Casino Guru, at least post a new response there, because it’s important for people to see and read it, at least we know there is any new process about this case. If you only post a clarification like this, I’m sure it won’t be easy for you to gain the trust of users. 6+ BTC is a lot of money, and you can’t consider this as resolved with just a clarification post that doesn’t seem to explain the process in a reasonable way.

[ziportan]

Looks like another scam casino that doesn't pay big sums

Next

[Haunebu]

Official BiggerZ Statement Regarding aleks86's Complaint

Official statement? This is literally a bunch of garbage where you probably used AI to sort it out in order to make it look professional and all, but it's pointless without any proper proof or evidence to clarify your site's stance. The big scam accusation is still unresolved.

After the flurry of scam sites in this forum these days, no one in their right mind would play here unless they didn't really care about their money. Smh!

[ultrloa]

Official BiggerZ Statement Regarding aleks86's Complaint

Official statement? This is literally a bunch of garbage where you probably used AI to sort it out in order to make it look professional and all, but it's pointless without any proper proof or evidence to clarify your site's stance. The big scam accusation is still unresolved.

After the flurry of scam sites in this forum these days, no one in their right mind would play here unless they didn't really care about their money. Smh!

There so called statement does not help their case. For using Ai people may think that they are just another shady sites which best for anyone to avoid.

People on here will probably won't try to gamble, after they got expose and shown their past accusation. But maybe on different platforms, there are few people would find accidentally their site and try it.

But those warnings posted is helpful. Since this could help people will do a research to know how really risky to gamble in their casino. also those past accusation linked to them.

[Crypto Library]

Official BiggerZ Statement Regarding aleks86's Complaint

Official statement? This is literally a bunch of garbage where you probably used AI to sort it out in order to make it look professional and all, but it's pointless without any proper proof or evidence to clarify your site's stance. The big scam accusation is still unresolved.

After the flurry of scam sites in this forum these days, no one in their right mind would play here unless they didn't really care about their money. Smh!

Not probably, Definitely AI used to give this reply, I checked their statement on multiple ID detectors, mostly AI detected above 90% . It's not that we should call them scammers because they used AI, but rather, we haven't found anything clear in their statement that we can trust, even after using AI, and they haven't even mentioned when they told the casino guru team and when they can provide an update on this matter.

Even a month ago, the Casino Guru team declared this complaint unresolved because they did not receive any relevant details/evidence from the casino team. Even they also suggest to complain authority hope provide them  license.

Dear aleks86,

Unfortunately, since we have not received any further response or relevant details/supporting evidence from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option for how you can try to resolve your issue or speed up the process - I recommend you contact the gaming authority the casino is regulated by Anjouan and submit a complaint directly to them. You can find more about their complaint resolution process HERE, and general information regarding complaint processes with regulators HERE.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

[Lucano]

The Biggerz casino's interface is very similar to Stake's. It's no mistake to copy it, as everyone on the forums knows how successful Stake has been to date.
I just made a small deposit to get a real-world experience

. I also tried the support service. It turns out the agents aren't available 24/7. I asked a question, but I only got a ticket number in response

Welcome to the forum

[BiggerZ.com]

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[DPHOR]

I heard about your casino last month because there is someone who create scam accusation thread against your casino as you can check yourself HERE.
The player also opened a complaint in casino.guru for his problem in your casino but based on the latest information by casino.guru, your casino is not giving further response to them.
Would you mind to say something about this scam accusation? Is it resolved already or still unresolved?
Looking at the amount involved in the accusation, it can be considered as a big amount so if you do not try to solve the case, I doubt that people in this forum will be interested to play in your casino.

Do you think the amount mentioned by the accuser is really correct as you may think?
It's actually very higher amount for someone to gambling with or go deposit it in a gambling site to gambling.
What I sense there is that op maybe wanting to either spoil the good image of that casino so easily because even the casino representative do not even attempt to answer that question over there or here.

[Cointxz]

BiggerZ is licensed in Anjouan, Comoros. That licence may exist formally, but from a player's perspective its practical dispute protection is very limited. The Anjouan regulator itself states that it does not mediate or adjudicate individual player complaints. So when a serious dispute over player funds arises, independent mediators such as Casino Guru become far more important in practice than the licence itself.

Absolutely!

I don’t remember player manage to force the casino settle their case if they move it to license provider since they slow to reply in the case and most of the time they favor the casino that pays them for the license.

License is just a paper badge that doesn’t protect player from malicious confiscation although I don’t want to rule out that player is correct on this case considering that he has problem on multiple casino.

[OcTradism]

Absolutely!

I don’t remember player manage to force the casino settle their case if they move it to license provider since they slow to reply in the case and most of the time they favor the casino that pays them for the license

Most players don't go too far, and it's similar with centralized exchanges too. Users mostly don't file a lawsuit against a company (either exchanges or casinos) because users are quite globally and in many nations, people are not familiar with such action. In addition, they feel like they don't have enough financial resources to do that.

If the fund confiscated is small, users mostly let it go.

If the confiscation is huge in value, and users are quite sure that they're right as well as familiar with lawsuits, they can do severe suing actions but it's not quite common.

License is just a paper badge that doesn’t protect player from malicious confiscation although I don’t want to rule out that player is correct on this case considering that he has problem on multiple casino.

It's not enough and should never be used for any conclusion against the user but history of problems on many casinos looks not too good.

[ultrloa]

BiggerZ is licensed in Anjouan, Comoros. That licence may exist formally, but from a player's perspective its practical dispute protection is very limited. The Anjouan regulator itself states that it does not mediate or adjudicate individual player complaints. So when a serious dispute over player funds arises, independent mediators such as Casino Guru become far more important in practice than the licence itself.

Absolutely!

I don’t remember player manage to force the casino settle their case if they move it to license provider since they slow to reply in the case and most of the time they favor the casino that pays them for the license.

License is just a paper badge that doesn’t protect player from malicious confiscation although I don’t want to rule out that player is correct on this case considering that he has problem on multiple casino.

People need to use the service of third party mediator like this site https://trustera-adr.com regarding on filing a dispute on Anjouan license casino.

But the process is so hustle and this is common reason why most of affected players, just post their cases on review sites or maybe here in Bitcointalk, if they have running threads.

That's why sometimes I don't look at the license, but rather on how long the casino is operating. Then also if their community trusted them.

[Lucano]

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Tried to deposit and place a bet but the code has expired

[Catenaccio]

People need to use the service of third party mediator like this site https://trustera-adr.com regarding on filing a dispute on Anjouan license casino.

But the process is so hustle and this is common reason why most of affected players, just post their cases on review sites or maybe here in Bitcointalk, if they have running threads.

That's why sometimes I don't look at the license, but rather on how long the casino is operating. Then also if their community trusted them.

In this forum, they can check the casino representative account, its trust feedback and flag if existing. It's also possible to read posts in announcement threads and get common thinking of community about the casino.

It's possible to check with scam accusation threads and status of accusations.
List of scam accusation cases against casinos (version 1).
List of scam accusation cases against casinos (version 2).

[noorman0]

-snip-
It's actually very higher amount for someone to gambling with or go deposit it in a gambling site to gambling.
What I sense there is that op maybe wanting to either spoil the good image of that casino so easily because even the casino representative do not even attempt to answer that question over there or here.

I'm not sure if their rep. work with the investigation team on the same desk. Generally, the support department has received limited updates while the investigation is ongoing. I think it is reasonable to give them some extra time to explain everything, given the disputed amount involved, this complaint ought to be on their priority list.

[Agbe]

. I also tried the support service. It turns out the agents aren't available 24/7. I asked a question, but I only got a ticket number in response

BiggerZ.com should know that responding to question and complains are part of building reputation casino. And the matter what either the casino pays without delay or not gamblers must complain in one issue or the other.

Tried to deposit and place a bet but the code has expired

For how long before you type the code? Because some casinos has a specify time frame of their bonus uses and did the casino indicate a time frame of using the bonus?