I have been trying out different hosts/registrars, and I haven't had a lot of luck. I've had bad experiences with Bitcoin-Hosting and Implitech. The absolute worst experience I've had, however, is with Kalyhost.
The Kalyhost site explicitly states that you can get your money back for any reason, within 30 days. I decided to give them a try, and found their services to be extremely lacking:
- Horrible control panel
- Extremely difficult (or impossible) to install CMSes (I never got WordPress to install)
- Impossible to manipulate add and ESPECIALLY delete databases, using PHPMyAdmin.
- No ability to change MX records.
After beating my head against a wall for about two days, I finally decided to call it quits. I very politely (and repeatedly) asked them for a full refund, and almost a month later, I have had nothing but evasion, stalling, and extremely vague responses.
This is the trouble with Bitcoin -- it will never catch on if the people promoting are also abusing it.
Here is the thread between me and Kalyhost:
Me , Dec-31 2011 01:03 (JST):
Hello,
Two days ago, I purchased hosting and domain name registration from you,
but I can't seem to configure the database correctly. The domain is
xxxxxxx.com. The total for the transaction was:
Bitcoins 11.61
Bitcoins 2.42
I sent a request for help, but I haven't received a response.
Your guarantee states that you will refund my money within 30 days, no
questions asked. Can you please do so? You can send the funds to this
bitcoin address:
14dbmdXGLsLQWhBdCGwLTsNapv6ofRYNBd
Thank you in advance!
----
On Fri, 30 Dec 2011 21:35:33 -0600, Nat
<
notifications-support@kalyhost.com> wrote:
Nat, Dec-31 2011 12:35 (JST):
Hello,
Thank you for your inquiry. We will try to assist you to configure the database correctly and will notify you of any updates regarding this issue. Please be advised that our office is closed from December 23rd to January 3rd and it may take some time for our developer to address your issue. We would like to thank you for your patience in this process.
---
Me, Dec-31 2011 12:42 (JST):
Thanks for getting back to me. I think at this point, I'd just like a
refund. Is that okay?
---
NO RESPONSE FROM KALYHOST
--
From: "me" <
xxxxx@xxxxxx.com>
To: KalyHost <
support@kalyhost.com>
Cc:
Subject: Re: [KalyHost] Re: Refund (ticket #125)
Date: Sun, 08 Jan 2012 11:24:20 -0600
Hi, I wrote to you almost two weeks ago regarding getting a full refund
(see thread). I had some trouble accessing some critical features of
your control panel (they don't exist), and without them, the service won't
work for me.
I had one response, then nothing.
I paid:
11.61 bitcoins for domain registration
2.42 bitcoins for hosting.
Can I please have a full refund of 14.03 bitcoins? Your website says I can
get a full refund within 30 days, for any reason. Can you please send the
amount of 14.03 bitcoins to this address:
14dbmdXGLsLQWhBdCGwLTsNapv6ofRYNBd
Thank you very much in advance.
---
NO RESPONSE FROM KALYHOST
----
The Me, Jan-10 11:27 (JST):
Hey guys... this is my last attempt to get my money back -- per your
guarantee.
My next (and really only) course of action is to go on the
BitCoin forums and post the thread below as a warning to other people who
might be inclined to use your site.
I really don't want to do that. Can you just refund my money please? I'd
love to be able to say KalyHost is a great company. I really would.
Thanks.
---
Jasmine, Jan-10 13:12 (JST):
Hello,
We apologize for the delayed response. We are currently inquiring our management group regarding the refund and will notify you as soon as we can. We apologize for any inconvenience caused.
---
Nat, Jan-10 16:23 (JST):
Hello,
Could you please let us know which critical features are not working for you and we will try to get our developer to address it?
---
Me, Jan-10 22:24 (JST):
Sure. There is no access to MX records. I can't delete databases.
Installing WordPress is unintuitive -- I was never able to get a full
install.
I appreciate the stall tactic, but again, your website clearly guarantees
that I can get a full refund for ANY REASON within 30 days.
Please refund my money!
14.03 bitcoins.
Please send to: 14dbmdXGLsLQWhBdCGwLTsNapv6ofRYNBd
Again, if you can't honor your own guarantee, I'll post this thread on
some BitCoin-oriented sites. There's no reason for other people to have to
endure this.
Thank you.
----
Jasmine, Jan-12 11:42 (JST):
Hello,
Thank you for letting us know. We will speak with our management group regarding this issue and process the refunds. As soon as it is completed, we will notify you.
---
NO FURTHER COMMUNICATION FROM KALYHOST
