GAW Miners

[bitjas]

I had a bad experience with a pre-order and late shipping with GAW.  Communication was horrible with them and emails went unanswered for a week and when they did answer they just asked me another question about my question to delay so another week went by.  Basically they promised shipping by x date.  On x date they created a shipping waybill and sent me the tracking number trying to make it seem like they shipped the product.  Well the FedEx tracking number they sent me just said that they created the shipping but never actually shipped the item.  They physically presented the item to FedEx a week later.  In the end I did get my miner late.  When I complained they promised that somebody else would contact me with information about compensation but that never happened and they closed my ticket of course.  I was one of the suckers burned on the Fury.  Pre-ordered it for $109 but by the time I got mine they were down to $80 and now you see them on their site for $35 sometimes (Oneminer).  I'm sure if I pushed the issue with them they would get me my compensation, but with scrypt mining rates in the toilet my time is worth more than that. 

Same experience here, Gaw emailed FedEx tracking number, but didn't actually hand the miner to FedEx until next week. It took over two weeks for delivery.

I have exactly the same problem except I've been waiting 3 weeks now, am onto my second tracking number and it still says "Initiated" not actually collected by FEDEX, which means it hasnt actually been shipped yet

[cloverme]

Things are not that good right now, all I can chalk it up to is that the owner is not focused on the core business. There's a lot of marketing, advertising, new incentive programs, and things like that going on (such as the purchase of btc.com for a million bucks).  Support questions go on unanswered for weeks, they tell you to go on hashtalk for "community support", equipment does not ship on time. They also recently merged with zenminer and so the cloud management software they have is a mess at the moment, incorrect charges are appearing, bugs with maintenance fees, coupons raise the cost of an item rather than subtract. Right now, they want customers to leave bitcoins deposited for "points" that you can trade in, but they haven't disclosed how bitcoins will be secured and why they want customers to leave bitcoins in accounts there. I'm waiting for my miners to be delivered like other posters here and once they are I'll move on. They also got into some weird fight with Gridseed that made no sense either with lots of allegations. The owner is giving bluster to KNC right now about pre-orders for the Titan product, but they have a pre-order miner (Vaultbreaker) that they haven't delivered yet either. It's a giant windstorm of nonsense and meanwhile customers like us are paying the price while their management is heavily distracted. Also, they have their staff in these forums peppering threads and urging people over to hashtalk for answers... it just ain't right.

[Dr Gero]

Problem is not with GAW or ST, problem is trying to guess what the unit price is going to settle at comes shipping time... By september / october (guessing here) those units may be offered at 30% - 40% discount of today's price. When this happens we are going to be back here blaming everybody but ourselves for falling into the same trap yet again. Sorry, if this sounds harsh - just some bad memories. 

The issue here is that GAW offered a product where they stated the exact specs (6TH/s), if they then supply the product with 4.5 TH/s, this would demonstrate false advertising. This is the risk they have taken as a distributor by advertising the original SP30 specification as provided by Spondoolies and then taking credit card orders for it.

I received an update to my helpdesk ticket last night saying an announcement will be made in 24 hours, regarding plan of action from the CEO at GAW.

[EvilPanda]

Problem is not with GAW or ST, problem is trying to guess what the unit price is going to settle at comes shipping time... By september / october (guessing here) those units may be offered at 30% - 40% discount of today's price. When this happens we are going to be back here blaming everybody but ourselves for falling into the same trap yet again. Sorry, if this sounds harsh - just some bad memories.  

The issue here is that GAW offered a product where they stated the exact specs (6TH/s), if they then supply the product with 4.5 TH/s, this would demonstrate false advertising. This is the risk they have taken as a distributor by advertising the original SP30 specification as provided by Spondoolies and then taking credit card orders for it.

I received an update to my helpdesk ticket last night saying an announcement will be made in 24 hours, regarding plan of action from the CEO at GAW.

GAW acted as a reseller and used specs provided by the manufacturer. SP tech changed the specs last week and so did GAW.
You can read about it here: http://www.spondoolies-tech.com/blogs/news/14979953-introducing-the-sp30

[generalt]

Things are not that good right now, all I can chalk it up to is that the owner is not focused on the core business. There's a lot of marketing, advertising, new incentive programs, and things like that going on (such as the purchase of btc.com for a million bucks).  Support questions go on unanswered for weeks, they tell you to go on hashtalk for "community support", equipment does not ship on time. They also recently merged with zenminer and so the cloud management software they have is a mess at the moment, incorrect charges are appearing, bugs with maintenance fees, coupons raise the cost of an item rather than subtract. Right now, they want customers to leave bitcoins deposited for "points" that you can trade in, but they haven't disclosed how bitcoins will be secured and why they want customers to leave bitcoins in accounts there. I'm waiting for my miners to be delivered like other posters here and once they are I'll move on. They also got into some weird fight with Gridseed that made no sense either with lots of allegations. The owner is giving bluster to KNC right now about pre-orders for the Titan product, but they have a pre-order miner (Vaultbreaker) that they haven't delivered yet either. It's a giant windstorm of nonsense and meanwhile customers like us are paying the price while their management is heavily distracted. Also, they have their staff in these forums peppering threads and urging people over to hashtalk for answers... it just ain't right.

I'm guessing they have their hosting center full of Vaultbreakers at the moment and they're mining scrypt coins to death before releasing them to the consumers.  I'm curious to see what they do with all their purchases, but I'm guessing they're expanding too fast.  If they can't get shipping their products down or have the man power to handle support then this has failure written all over it.

[generalt]

I had a bad experience with a pre-order and late shipping with GAW.  Communication was horrible with them and emails went unanswered for a week and when they did answer they just asked me another question about my question to delay so another week went by.  Basically they promised shipping by x date.  On x date they created a shipping waybill and sent me the tracking number trying to make it seem like they shipped the product.  Well the FedEx tracking number they sent me just said that they created the shipping but never actually shipped the item.  They physically presented the item to FedEx a week later.  In the end I did get my miner late.  When I complained they promised that somebody else would contact me with information about compensation but that never happened and they closed my ticket of course.  I was one of the suckers burned on the Fury.  Pre-ordered it for $109 but by the time I got mine they were down to $80 and now you see them on their site for $35 sometimes (Oneminer).  I'm sure if I pushed the issue with them they would get me my compensation, but with scrypt mining rates in the toilet my time is worth more than that. 

That sounds like my story.........but I kept at it & got my compensation    Like I said Amber was the only one who I could communicate with & her hands were tied as to getting anything accomplished 

I've moved on to Zoomhash,they actually answer their phone & communicate very well & shipped my units in a very timely manner 

Gonna give ZigHash a try,they take Paypal,like Zoomhash does    Let ya know how that goes in a few days.

Glad to hear you got your compensation.  The frustration just wasn't worth the hassle to me.  One of the reasons I went with GAW in the first place was that they were one of the few places that accept credit cards.  I also ended up getting an Antminer S3 through them again because of the credit card payment, but let me know how it works out with ZigHash since they take Paypal.  It'll be nice to have options.  As far as the Antminer goes, it came with one month free hosting which seems to be going well for now.  The order came up within 24 hours and it's hashing away, but the statistics seem to be lacking.  Payouts are once a day and all you can see is your hash rate and which pool you picked.  Everything else is pretty much invisible.  You don't enter your own account or worker info so basically it is on the honor system that they are paying you the correct amount.  Now my next worry is how much of a hassle it is going to be to get my miner shipped to me once the free month is up.

[cloverme]

Don't listen to that guy above hes just a paid shill by gaw .. this thread is just like version 2 of the other gaw thread where they get bashed .. same story of how they messed up but always fix it and pay off customers... guys..  how about you have no problems instead of always trying to fix them

everyone be your own judge and read through this here people were even paid off to erase messages fromo there too

https://bitcointalk.org/index.php?topic=537912.0

Thanks, one my threads asking about security of bitcoins kept at GAW was closed on hashtalk. They want customers to keep bitcoins there and get "rewards" and up to 11% back for keeping them stored there. Naturally, I wanted to know if they were planning on using customer deposits to fund investments and how coins would be secured. So what happened, the owner of GAW closed the thread.  Not a good sign...

[Unacceptable]

NEVER trust ANYONE with your BTC !!!!!!!!! It's happened with many exchanges/online wallet sites,OOPPS sorry we lost your BTC in a hack........... 

Keep them in a wallet on YOUR PC,encrypt it BEFORE you put BTC in,in case you got the password wrong 

[bbeesley]

Watching closely but so far my experience has been positive

they provided me a free raspberry Pi- unsolicited - as a "thanks" for purchasing scrypt miners

I had an issue where the price of my pre-purchase hosted S3 fell on their site before they turned mine up....they credited me the difference in a coupon

they provided me a free hosted GAW scrypt miner as an "appreciation"

turned up my purchased scrypt miners that I ordered with the above coupon within minutes

just cashed out my BTC balance to see if concerns about payouts in this thread were warranted....payout went immediately.


That said, I have some lingering concerns.....their hosting only points to their workers and they pay you a percentage based on your hash rate.  While this seems to have worked in my favor so far, I would really rather that they let me point my hosted miners to my workers so I can track more closely

They do show daily payouts in their Zencloud panel - which isn't bad - but I would rather they show block payouts for the pools so the process is more transparent

so far, over the past few weeks, even though I have concerns and will continue to watch closely, is that their hosting is a pretty decent value and they have rather good tools.

Let's hope they continue this trend and improve as well

[cloverme]

I would recommend that no one keep coins online there to avoid having your BTC at risk.  Marketing hype is not a security standard.

[bbeesley]

I would recommend that no one keep coins online there to avoid having your BTC at risk.  Marketing hype is not a security standard.

my primary concern is delivery of the hosted equipment.  They say they will ship when I ask but given that they turned it up within minutes leads me to believe that I am not mining on my "purchased miner'....don't get me wrong, I appreciate that I begin mining nearly immediately, but I am curious to see what happens when I ask them to ship it to me.

[bitjas]

I've been waiting 3 weeks plus for my Black Widow, and an "appreciation" fury just appeared in my cloud account...... hush money?, I think so!!

[bitjas]

Avoid gaw miners at all costs!

And we should trust you why ?

JennaK
Trust: -11: -2 / +0(0)
Warning: Trade with extreme caution!

[taipo]

A scammer knows a scammer.

So do you have any evidence of your claims?

[EvilPanda]

Don't listen to that guy above hes just a paid shill by gaw .. this thread is just like version 2 of the other gaw thread where they get bashed .. same story of how they messed up but always fix it and pay off customers... guys..  how about you have no problems instead of always trying to fix them

everyone be your own judge and read through this here people were even paid off to erase messages fromo there too

https://bitcointalk.org/index.php?topic=537912.0

This guy is an alt account of the OP of the above thread and a spammer, which was pointed out by another user.
https://bitcointalk.org/index.php?topic=537912.msg8150574#msg8150574
Idiot can't even write a coherent sentence, pathetic.

[Slark]

No issues with Gaw miners here personally, but that may just be me.

I observe GAW's threads for some time. Apparently it seems that some people wants to discredit this company and blame it for everything. Vast majority of people has no problem at all with their miners. If you think you can have perfect products which never breaks down think again because everything can break down in this world. The only difference is how company can handle customer support and I see GAW can handle people pretty well.

[philipma1957]

I am running a zen thread reporting on gaw miners.   they are okay.


https://bitcointalk.org/index.php?topic=698679.0;all


I moderated it since I was going to delete  haters but the thread does not get haters. So take what you will.

 I have to say one thing I empty my zen account after coins come into it.  They now offer a deal like interest if you leave coins in.

 I have been burned by online hacks:

 BIPS  owes me .39 btc at 1100usd price  or about 400 bucks that I will never see.


If you feel like leaving money in the zen account you get 5-6% on it. NOT for my taste.

[Rabinovitch]

Has anyone had problems with GAW Miners?

They are not responding to any support tickets or emails.

I had. I've posted my sad refund story already somewhere here... Yes, they refunded me, but it took a month and I lost some BTCs because of... What would you think?.. BTC to USD convert ratio changes! Looks that they intentionally waited for this...

Of course cute Amber apologized for this incident, but... 

[EvilPanda]

Has anyone had problems with GAW Miners?

They are not responding to any support tickets or emails.

I had. I've posted my sad refund story already somewhere here... Yes, they refunded me, but it took a month and I lost some BTCs because of... What would you think?.. BTC to USD convert ratio changes! Looks that they intentionally waited for this...

Of course cute Amber apologized for this incident, but... 

Waited for what? The prices to change? If you lost BTC then it means the price went up and you got less for the $ if it by any chance went down you'd have received more BTC.
This is completely normal for a bitcoin businesses that pays taxes and bills in USD. It's also safer for them as BTC still unstable.

[Dr Gero]

Problem is not with GAW or ST, problem is trying to guess what the unit price is going to settle at comes shipping time... By september / october (guessing here) those units may be offered at 30% - 40% discount of today's price. When this happens we are going to be back here blaming everybody but ourselves for falling into the same trap yet again. Sorry, if this sounds harsh - just some bad memories.  

The issue here is that GAW offered a product where they stated the exact specs (6TH/s), if they then supply the product with 4.5 TH/s, this would demonstrate false advertising. This is the risk they have taken as a distributor by advertising the original SP30 specification as provided by Spondoolies and then taking credit card orders for it.

I received an update to my helpdesk ticket last night saying an announcement will be made in 24 hours, regarding plan of action from the CEO at GAW.

GAW acted as a reseller and used specs provided by the manufacturer. SP tech changed the specs last week and so did GAW.
You can read about it here: http://www.spondoolies-tech.com/blogs/news/14979953-introducing-the-sp30

I don't see how this is relevant. The discussion is about what will happen with existing GAW orders (paid in full) before the spec was changed and what refund approach will be offered to customers.