GAW Miners

[Dr Gero]

Has anyone had problems with GAW Miners?
I have ordered an SP30 from them when they were advertising 6TH/s @ $5095 (September batch 1 pre-order), order all paid for upfront.

I have posted a support ticket asking what credit/refund arrangements are they planning since the spec has been reduced to 4.5TH/s and Spondoolies are offering a new price of $3895.

They are not responding to any support tickets or emails.

Just thought I would share this with the community as a warning.

[Collider]

This is anectodal, so please take it with a grain of salt.

From what I have heard, gaw has pretty good customer service and offers miners with instant hosting activation (which really comes online within the 24h period).

As GAW also allows you to use credit cards and paypal, did you by chance use one of these payment options?


While spondoolies itself is a pretty solid company with excellent ethics, they are not quite sure yet as to how much compensation the customers deserve.

Because you ordered from GAW, your right of cancellation (due to very different specs) aswell as compensation should be much easier to enforce (I am not saying you will have to use legal force) .

[Dr Gero]

I paid with credit card, I'm quite happy with keeping the pre-order (if they can credit the $1200 difference), however I am a little concerned with the radio silence, I was hoping to order more from these guys but their internal comms/infrastructure looks a bit suspect  :/

[Collider]

I paid with credit card, I'm quite happy with keeping the pre-order (if they can credit the $1200 difference), however I am a little concerned with the radio silence, I was hoping to order more from these guys but their internal comms/infrastructure looks a bit suspect  :/

I obviously don´t know about that.

I know that they are said to be quite an amazing and reputable reseller / manufacturer of mining hardware.

As Guy (from spondoolies) hasn´t announced the exact amount of compensation yet, I guess gaw will not state the exact amount either (which is why you are not getting a clear response yet).

[Dr Gero]

Thanks Collider, I will wait and see what happens and update this thread over the next few weeks.
If anybody else is in the same boat r.e. ordering an SP30 from GAW, feel free to update this thread with any useful info. Thx 

[Unacceptable]

The only way you'll get any answers is if you get with Amber,she's the only person there that actually responds in any timely manner,thier support tickets are extremely slow 

[philipma1957]

https://bitcointalk.org/index.php?topic=698679.0;all

read my zen thread.  they are pretty good. try sending a pm to


GAW Miners_CEO  his profile is here:


https://bitcointalk.org/index.php?action=profile;u=321841

[manfred87]

keep calm. customer support at gaw is very good. but they are very busy at the moment, many projects..
i could refund two antminer S3 preorders ( each 600 usd ), just to buy the same day instant activated miners for 550 usd
you could also use the chatbox on the lower left corner at gawminers.com

[Dr Gero]

Thanks for the info. I tried that chat window thing, it always says nobody is available and to leave a message, which takes you to the support tickets which nobody looks at.
I will PM their CEO, thanks for the link 

[petersiddle98]

Why not buy S3 directly from manufacturer?

[LuckyBtc]

Why not buy S3 directly from manufacturer?

Because Gaw miners provides free hosting for 1 month.This might be the reason to buy from gaw. 

[Collider]

Why not buy S3 directly from manufacturer?

Because Gaw miners provides free hosting for 1 month.This might be the reason to buy from gaw. 

Well, it isn´t exactly free, it is just included in the price (so is the PSU when hosting).

You also have no minimum order quantity, and they were/ are available for 480$ on ZenMiner.

[philipma1957]

Thanks for the info. I tried that chat window thing, it always says nobody is available and to leave a message, which takes you to the support tickets which nobody looks at.
I will PM their CEO, thanks for the link  

they also have a large website at this link




https://hashtalk.org/  


 and the spon sp30's have a thread that i just started.

you could sign into hashtalk and post on the thread below

https://hashtalk.org/t/is-the-sp30-to-be-hosted-on-the-zen-cloud/5437

[vm_mpn]

Problem is not with GAW or ST, problem is trying to guess what the unit price is going to settle at comes shipping time... By september / october (guessing here) those units may be offered at 30% - 40% discount of today's price. When this happens we are going to be back here blaming everybody but ourselves for falling into the same trap yet again. Sorry, if this sounds harsh - just some bad memories. 

[xzempt]

pretty sure they offer activation within 24 hours or the miner is free.   I'd get a refund if possible and just get a bunch of s3's that would be hashing by tomorrow!

[philipma1957]

pretty sure they offer activation within 24 hours or the miner is free.   I'd get a refund if possible and just get a bunch of s3's that would be hashing by tomorrow!

I went the route of s-3's not the sp30.

[sang]

Been a customer since day 1 of their business. They have always made right, but sometimes it can be a challenge to get things straightened out.

If you have an immediate issue, it is best to call them. Try to get Amber or Josh.

[generalt]

I had a bad experience with a pre-order and late shipping with GAW.  Communication was horrible with them and emails went unanswered for a week and when they did answer they just asked me another question about my question to delay so another week went by.  Basically they promised shipping by x date.  On x date they created a shipping waybill and sent me the tracking number trying to make it seem like they shipped the product.  Well the FedEx tracking number they sent me just said that they created the shipping but never actually shipped the item.  They physically presented the item to FedEx a week later.  In the end I did get my miner late.  When I complained they promised that somebody else would contact me with information about compensation but that never happened and they closed my ticket of course.  I was one of the suckers burned on the Fury.  Pre-ordered it for $109 but by the time I got mine they were down to $80 and now you see them on their site for $35 sometimes (Oneminer).  I'm sure if I pushed the issue with them they would get me my compensation, but with scrypt mining rates in the toilet my time is worth more than that. 

[Unacceptable]

I had a bad experience with a pre-order and late shipping with GAW.  Communication was horrible with them and emails went unanswered for a week and when they did answer they just asked me another question about my question to delay so another week went by.  Basically they promised shipping by x date.  On x date they created a shipping waybill and sent me the tracking number trying to make it seem like they shipped the product.  Well the FedEx tracking number they sent me just said that they created the shipping but never actually shipped the item.  They physically presented the item to FedEx a week later.  In the end I did get my miner late.  When I complained they promised that somebody else would contact me with information about compensation but that never happened and they closed my ticket of course.  I was one of the suckers burned on the Fury.  Pre-ordered it for $109 but by the time I got mine they were down to $80 and now you see them on their site for $35 sometimes (Oneminer).  I'm sure if I pushed the issue with them they would get me my compensation, but with scrypt mining rates in the toilet my time is worth more than that. 

That sounds like my story.........but I kept at it & got my compensation    Like I said Amber was the only one who I could communicate with & her hands were tied as to getting anything accomplished 

I've moved on to Zoomhash,they actually answer their phone & communicate very well & shipped my units in a very timely manner 

Gonna give ZigHash a try,they take Paypal,like Zoomhash does    Let ya know how that goes in a few days.

[hawkfish007]

I had a bad experience with a pre-order and late shipping with GAW.  Communication was horrible with them and emails went unanswered for a week and when they did answer they just asked me another question about my question to delay so another week went by.  Basically they promised shipping by x date.  On x date they created a shipping waybill and sent me the tracking number trying to make it seem like they shipped the product.  Well the FedEx tracking number they sent me just said that they created the shipping but never actually shipped the item.  They physically presented the item to FedEx a week later.  In the end I did get my miner late.  When I complained they promised that somebody else would contact me with information about compensation but that never happened and they closed my ticket of course.  I was one of the suckers burned on the Fury.  Pre-ordered it for $109 but by the time I got mine they were down to $80 and now you see them on their site for $35 sometimes (Oneminer).  I'm sure if I pushed the issue with them they would get me my compensation, but with scrypt mining rates in the toilet my time is worth more than that. 

Same experience here, Gaw emailed FedEx tracking number, but didn't actually hand the miner to FedEx until next week. It took over two weeks for delivery.