Hi all.
As of today hitbtc.com has closed it´s official thread here on bitcointalk.org.
their last post here:
Re: HitBTC.com - The most advanced cryptocurrency exchange
Today at 04:06:10 PM
#532
Dear All,
Since October 1, 2014, we have been upgrading our Support and Public Relations service to become a single point of contact.
Now we welcome you on our Forum and Blog. In the Blog, you will find all of the HitBTC’s news and will be able to leave your comments and share the information in the media. In addition, we have launched our own Forum for all the discussions and the live communication will be available afterwards.
We are looking forward to meeting you there!
Yours HitBTC
It is ofcourse understandable that concentrating all customer relations to one single point and also being in sole controll of that venue is much more convenient for hitbtc, but I believe this is a bad move.
Why?
Because talking in a "public" place you can not control gives a lot of weight of what you say there.
Generally I believe hitbtc is doing a good job at running their exchange but there have been issues and questions raised over time which should be adressed in public (e.g.: trading volume questions, several technical hic-ups, organisational questions). Sure, these and similar discussions have been had with any other exchange too, but in my eyes every business doing bitcoin related things which require the aquisition and ongoing justification of user trust (aka deposits) should expect to be subject to discussion right here (and on reddit...).
Being able to react to public user issues in one trusted place is a good thing.
Trying to evade this publicity will not work, but just spark hysteria and wild theories as soon as the most miniscule problem is experienced by any one user and posted here because bitcoiners are as nervous as a flock of henns on cocaine.
Any other views on this?
In a way