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Author Topic: So, what happend to mtgox > Dwolla?  (Read 2073 times)
phantitox
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May 28, 2012, 09:49:26 PM
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i never have any problems with the mtgox usd to dwolla, i even got my yubikey free from mtgox, early this month my transfer for mtgox to dwolla took 14 days!, they say platform problems, now i need to add withdraw method and sh%$% that never get VERIFIED  Angry  they keep saying "IS A PLATFORM ISSUE" anyone knows whats is going on here? 
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Stephen Gornick
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May 28, 2012, 10:58:39 PM
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Yes, Mt. Gox has instituted requirements that you verify your identity with Mt. Gox before you can transfer Dwolla USDs to Mt. Gox for deposit into your account:

 - http://bitcointalk.org/index.php?action=printpage;topic=82328.0
 - https://mtgox.com/press_release_20120518.html

Yes, Mt. Gox has been way behind on being able to handle all the Dwolla withdrawals (because, presumably, of restrictions where Mt. Gox can't accommodate demand due to restrictions by Dwolla). 6 day (business day) delays are what Mt. Gox is recently estimating.
 - http://bitcointalk.org/index.php?topic=77123.msg918171#msg918171

Yes, Dwolla now added the requirement that you must verify your account with them, which means sending to them a photo ID.
 - https://bitcointalk.org/index.php?topic=84108.0

And yes, previously Dwolla instituted the requirement that before you can send funds to a Bitcoin exchange, you must give to Dwolla your SSN and have a bank account linked to your Dwolla account (with at least 30 days passed since you first had Dwolla transfer funds from your bank.):
 - http://bitcointalk.org/index.php?topic=76866.msg858780#msg858780

If your problem is with Mt. Gox, they do have a support ticket system:
 - https://support.mtgox.com/anonymous_requests/new
If you are having trouble understanding the response from a ticket, perhaps you can paste the message here for further analysis.

phantitox
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May 29, 2012, 02:11:47 PM
 #3

ok so i got this from them

Mt.Gox Support, May 29 15:22 (JST):
Hello Angel,

Thank you for contacting us. To withdraw through Dwolla, please go to https://mtgox.com/trade/funding-options and click on "Add withdraw method" and enter your Dwolla information. It seems that your information enter previously was rejected by our AML team. After it is validated by them, you will be able to submit Dwolla withdrawal requests. Please let us know if you need additional assistance by replying to this email.

Thanks,

MtGox.com Team

i already got rejected two times on the verified process, i already ask them why the rejection and if theres any way to contact the AML team, cause i never have any problems with mtgox or dwolla, im a verified user of dwolla, so the problem is not with them, mtgox even gift me the yubikey, got a clean transaction history and no problem at all, and now im a little stuck with this.
Minutia
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May 29, 2012, 02:20:42 PM
 #4

I got the same thing. I'm dropping Dwolla, and just going for ACH or alternate withdraw from CampBX
Stephen Gornick
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May 29, 2012, 06:34:25 PM
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i already got rejected two times on the verified process,

Well, Mt. Gox now has a "your Mt. Gox account must be verified (photo id)" in order to add funds with Dwolla.  They might require verification to withdraw I suppose too, for instance if you've used Tor or a public access point or are trying to do a larger transaction (over $1K USD). 

So your account still shows as not verified?
 - https://mtgox.com/forms/verification
And you've sent a photo id (color)?

phantitox
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May 29, 2012, 08:04:55 PM
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yes my account is verified long ago, before mtgox renew the page, thats all ok, the verification that i mean is when you ADD WITHDRAW METHOD that is what giving me problems, is like i add my Dwolla account , the yubikey click ADD and in the drop down show "VALIDATING"  ... 3 hours later  .. drop down list NOTHING like the ADD METHOD dont show, nothing and no email from mtgox giving me reason nothing.. :S
phantitox
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May 29, 2012, 08:12:55 PM
 #7

THIS --->
drewsonlinenow
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May 29, 2012, 09:51:04 PM
 #8

i think bitinstant is the best way
phantitox
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May 30, 2012, 12:33:21 AM
 #9

 Undecided nah there is no mtgox to dwolla with bitinstant.
Mt.Gox_Natalie
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May 30, 2012, 06:26:41 AM
 #10

Undecided nah there is no mtgox to dwolla with bitinstant.

Hello,

It appears that colleague from the Support Team has sent a reply to you today with instructions on how to get your Dwolla account validated.  However, if you require any further assistance, please feel free to contact us again at support@mtgox.zendesk.com and we will be happy to help you. 
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