So, I tried to get the rest of my money out of MTGOX since my last thread on the subject. I did this in two withdrawals of $3000 and $10,000. I was assured at the time it would take 6 business days. Well, 6 business days came and went two times over, and no money. So I sent another support ticket to see what kind of lies and bullshit they would feed me this time, and it was a real gem:
First, I asked (nay, demanded) that they cancel the Dwolla deposits, since they clearly have no intention of honoring them, but gave them the option of sending me the funds either via wire or courier (at their expense). I reiterated this several times over and here is the response I got:
We see that your 3,000 USD withdrawal has been processed and should now be in your account. As for your 10,000 USD withdrawal, please be advised that withdrawals over 10,000 USD take at least 2 weeks to complete. Thank you for your patience in the process.
Of course, the $3000 credited only AFTER I had sent the message to support. I'm sure it would have never credited if I never sent a message to support.
So I responded with this:
A) It's been more than two weeks
B) It's not over $10,000, so it doesn't apply.
You apparently failed to read the paragraph I asked you to re-read until you understood it. Please read it again.
I expect a certified check or courier tomorrow, June 6th. I am tired of the lying.
Once again, pointing out that it's been over two weeks AND it was not over $10,000.
Ooops! MTGox, caught in another lie, so here's the back pedal:
Unfortunately, we regret to inform you that as we are not located in the US, we are unable to send funds via courier. The 2 weeks + interval applies to withdrawals of at least 10,000 USD and over that amount. Thank you for your patience in the process.
So now it's "$10,000 and over" ... of course, there was no mention of this at the time of withdrawal or during my previous conversation with support over the botched withdrawal last time. Of course, no mention of the fact that it's been over two weeks anyway, so even if there was some arbitrary $10,000 limit, the timeframe has expired.
I'm sure I'll get some bullshit response to my follow up messages pointing out the fact that it's been more than two weeks and that there is no mention of some arbitrary limit.
This is why you should not use MTGox. They are lying, they continue to lie and have absolutely no regard for customer service. They remind me very much of some of the shadier customer service centers from the late 90's and early 2000's where the mantra was "Tell the customer anything to get them off the line." It doesn't matter if it's true or not, just tell them whatever so they shut up and we can continue to rob them.
MTGox is exceptionally dishonest and untrustworthy in the extreme. Anyone doing business with them is eventually going to wind up burned (again). I wouldn't be surprised to see some sort of convenient security breach or hack that somehow manages to drain user accounts when there's a major problem or the insolvency of Gox actually starts things crashing down. All the signs are there, the secretiveness, the lies and stall tactics, etc... all major indicators of internal problems that they do not want the public to know. Just take it as a warning.