molecular
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Activity: 2772
Merit: 1019
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July 27, 2012, 06:16:26 AM |
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Sorry for all troubles guys, i am very busy with a day job lately, i hope to be able to switch to bitcoin projects full-time soon.
That's awesome news! Interest charging started 7 days ago, and you will find an history of the interest charged on the new version of the site.
I can only see closed positions and withdrawals in the history currently. Neither did I notice any interest being charged. Well, maybe I'll see when I can use the site again, which I currently can't because due to a bug everything is screwed up (as described above) :/. I PMed you about this, Alberto. |
PGP key molecular F9B70769 fingerprint 9CDD C0D3 20F8 279F 6BE0 3F39 FC49 2362 F9B7 0769
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Make sure you back up your wallet regularly! Unlike a bank account, nobody can help you if you lose access to your BTC.
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ChrisKoss
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July 27, 2012, 09:46:50 PM |
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Another screwup:  I have negative balances in my account too. I traded for a couple days at the beginning of july to try you guys out. Then I withdrew all funds, and didn't check balance after. When I checked again today, my currency account USD and BTC balance is negative. Why is this? Did you send more BTC than was in my account, or is this just an internal accounting error? account is chris [at] coinlab [dot] com |
I am a consultant providing services to CoinLab, Inc.
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naima53
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August 01, 2012, 02:30:17 PM |
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Another screwup: I have negative balances in my account too. I traded for a couple days at the beginning of july to try you guys out. Then I withdrew all funds, and didn't check balance after. When I checked again today, my currency account USD and BTC balance is negative. Why is this? Did you send more BTC than was in my account, or is this just an internal accounting error? account is chris [at] coinlab [dot] com I also noticed this error. Just close the "pending" items, just leave already done. |
Donate me) 16f6iWHHkVEnDReeBQPT9GwCNwUfPTXrp2
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molecular
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Activity: 2772
Merit: 1019
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August 02, 2012, 10:25:10 AM |
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Another screwup: I have negative balances in my account too. I traded for a couple days at the beginning of july to try you guys out. Then I withdrew all funds, and didn't check balance after. When I checked again today, my currency account USD and BTC balance is negative. Why is this? Did you send more BTC than was in my account, or is this just an internal accounting error? account is chris [at] coinlab [dot] com In my case the positions I had were erroneously liquidated at a rate of "0.00 USD/contract". Probably some <null> slipped in from the gold feed. EDIT: I really wish Alberto would take care of this, it's been roughly a week now with no word from him ;(. This is not how a successful site is run. |
PGP key molecular F9B70769 fingerprint 9CDD C0D3 20F8 279F 6BE0 3F39 FC49 2362 F9B7 0769
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Meni Rosenfeld
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Activity: 2058
Merit: 1054
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August 02, 2012, 10:42:08 AM |
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EDIT: I really wish Alberto would take care of this, it's been roughly a week now with no word from him ;(. This is not how a successful site is run.
Alberto is still busy with his family restaurant due to the holiday season. He is giving me occasional updates and also said he'll be posting on the forum soon. As I understand he has fixed the 0 liquidation issue and some others. I'll try to do some testing but I'm fairly busy myself. |
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sunnankar
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Activity: 1031
Merit: 1000
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August 03, 2012, 01:14:49 AM |
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all positions are gone and as you can see in the screenshot, my currency account (which had BTC 10.5x before the screwup) is insanely negative.
I think this happened. |
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naima53
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August 03, 2012, 06:10:58 PM |
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all positions are gone and as you can see in the screenshot, my currency account (which had BTC 10.5x before the screwup) is insanely negative.
I think this happened. NO! As I said, try to cancel the "pending positions" and leave only "executed". (best one). Just for that would make a profit, you need to "liquidate the position of" not "stop" or "limit order". Probably, the error on the exchange. |
Donate me) 16f6iWHHkVEnDReeBQPT9GwCNwUfPTXrp2
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bitdaytrade (OP)
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August 04, 2012, 03:12:05 PM |
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I don't own or manage that asset. Currently the site is in the process of being closed and deal with investors renegotiated. I've already talked with DeadTerra about the issue. What you are bringing up is highly unrelated to anything discussed here. If you wish to have further clarifications please do contact me privately. Thank you. |
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bitdaytrade (OP)
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August 04, 2012, 03:19:12 PM |
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I believe most issues reported in this thread have been fixed at the moment of writing. Regarding those customers who still have a negative balance, please send and email to info@bitdaytrade.com stating your registered email and your problem, we will realign negative balances. No account was compromised as it turned out that the reported unauthorized withdrawals were in fact spurious data related to a bug in the history panel. We're ready to open the bitcoin margin trading featureto trusted beta testers . If you are interested please send us an email with a link to your forum profile. The site new version will be unrolled gradually to all users after a brief testing phase. |
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labestiol
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August 05, 2012, 02:25:37 PM |
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Is 2 factor auth implemented ?
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1BestioLC7YBVh8Q5LfH6RYURD6MrpP8y6
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bitdaytrade (OP)
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August 06, 2012, 12:44:48 AM |
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Is 2 factor auth implemented ?
Yes it is. Powered by Google authenticator. Thank you |
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molecular
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Activity: 2772
Merit: 1019
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August 06, 2012, 03:42:05 PM |
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is it possible the XAU/USD data feed is stuck? it says 1604/1606 while my other sources tell me 1614.
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PGP key molecular F9B70769 fingerprint 9CDD C0D3 20F8 279F 6BE0 3F39 FC49 2362 F9B7 0769
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MykelSilver
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August 06, 2012, 03:52:32 PM |
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Dear support,
I have (also) bought XAU/USD contracts well below the current spot price; I should have a profitable position right now
However, the position is still at a loss; because like molecular also noticed, the XAU/USD is still at the old price
Is it safe to liquidate my position without any loss to get out? Or better, can I take profit, which should be at current price level.?
Thank you
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molecular
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Activity: 2772
Merit: 1019
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August 06, 2012, 05:09:52 PM |
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let me quote cypherdoc from another thread: the reason Bitcoinica was so successful was that Zhou was so accessible. he was everywhere on the Forums talking up the site, answering questions, and explaining what he was doing (superficially by my estimation).
Don't get me wrong, I'm not pissed (although slightly annoyed) at the lack of timely answers. I'm just pointing out the obvious area where bitdaytrade is currently less than optimally managed. |
PGP key molecular F9B70769 fingerprint 9CDD C0D3 20F8 279F 6BE0 3F39 FC49 2362 F9B7 0769
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MykelSilver
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August 06, 2012, 06:15:42 PM |
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I have liquidated my position with a loss. Feels very unjustified. But it is a test trade system. Maybe I come back when it is stable. :-(
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naima53
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August 06, 2012, 06:21:28 PM |
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Do not get me wrong. But this is serious! Your site is doomed to success .. Please check carefully the code and leave the hand-withdrawal (yet). Also, please pay more attention, as mentioned above.
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Donate me) 16f6iWHHkVEnDReeBQPT9GwCNwUfPTXrp2
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labestiol
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August 06, 2012, 06:26:06 PM |
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Is 2 factor auth implemented ?
Yes it is. Powered by Google authenticator. Thank you Can you explain the procedure ?? I'm used to just activate it, scan a QR code, and then nothing else to do. Doesn't seems to work as simply in this case. Thanks |
1BestioLC7YBVh8Q5LfH6RYURD6MrpP8y6
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bitdaytrade (OP)
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August 06, 2012, 10:30:25 PM |
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Send as un email with details of your position. today i have had internet connection troubles and have been able to restart the trading engine only by 14:00 local time (GMT+1 - Italy). This was due because the gold market stops on the weekend and i have to manually restart it on monday. I'll setup a backup solution to avoid this happening again in the future. apologizes for the issue, we offer to adjust all positions unjustly closed to 0 profit/loss. It might have happened that i've missed some emails or messages, this is because i'm currently still busy with my day job, which involves hotel+restaurant management and here it is currently Summer and the hottest season for tourism. I'll be able to dedicate more time very soon. Please send again an email with your issue if you didn't receive a reply.
Thank you for your interest.
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