hi there, this has happened to me twice, the first time i bit the bullet because i didn't have proof of postage but the second time i did andi won let me explain how.
Both cases where for
UNAUTHORISED TRANSACTIONSo the first time, it was the weekend of my sisters graduation in bath near bristol and i had sold a push bike frame to this guy on ebay. to save on the postage i said to the guy that i was coming up that way that weekend and that id bring the frame with me and drop it off to save on postage. BIG MISTAKE. the guy paid me i had the the funds in my paypal and i took them out straight away and put the funds into my bank account as you do (in the mean time there's a text trail between me and the buyer with a place and a time and confirming hes happy with the product). about 3 months later i had a email come through first thing in the morning that the buyer had opened a chargeback case against me which i felt was strange but it left me -500.00 in my paypal balance. so i contacted the buyer and he confirmed that he was happy with the product. BUT because i didnt have proof of postage i didnt have a leg to stand on. i had to repay 500 and i was a bike frame down. and i was only 17.
The second time, i had sold a Playstation 4 with 4 games i sold this item on the 15th of september. the guy on ebay who had credible feedback on ebay, i shipped the item via my companies DHL account, i provided the buyer with the tracking code which expires after 90 days but as this was a business account it's kept for life. he left me feedback on ebay saying "Great seller, would recommend happy with the product"
he shot himself there. there was also ebay messages between me and the buyer and he confirmed he received it.
On the 18th of december 2015 i received a email from paypal saying "chargeback case initiated" i read this on my smartphone whilst on the train to london from plymouth and i felt physically sick. so i acted fast as christmas was among us I firstly print screened the feedback left buy the buyer; i then print screened the messages between me and the buyer and then i contacted DHL and got my account manager to email me a PDF of the tracking certificate. i opened the PDF and i couldn't believe my eyes i had his signature and his first initial and last name Mohamed mabrouk alarm bells went off.
In paypals lovely email i received on the 18th they stated i had 10 days to provide the relevant information or i would have to pay. so within 2 hours of receiving the email i had uploaded to paypal all the information. proof of postage, evidence of feedback and messages.
i didn't not hear anything from paypal from the 18th of december 2015 to the 4th of january 2016 so i called them on the 4th and spoke to a lady called gina, she copied me into her email she had sent to the charge back team and then i sent them this lovely letter.
Sent on the 4thDear Chargeback Team,
I received a call this afternoon from Tom Cowan.
A buyer opened a chargeback case against Mr Cowan.
Here are the details of this case:
• Buyer's name: Mohamed Mabrouk
• Buyer's email: mohamedmabrouk1989@hotmail.co.uk
• Buyer's transaction ID: **************
• Transaction date: 25 September 2015
• Transaction amount: **********
• Disputed amount: ************
Mr Cowan has provided all documentation requested from him since the 18.12.2015 and yet the case is still under review.
I have explained the process and time frame to the seller, however due to the fact that the seller has provided tracking and proof of postage showing item was delivered, i believe somethings needs to be initiated to the seller to get this resolved ASAP.
I have advised Mr Cowan to contact your department directly to obtain more information regarding the case.
Please could an email be initiated to the seller as confirmation to when the case will be closed or even just a confirmation from yourself as his has no response since tracking information was provided.
Thank you for your time.
Yours sincerely,
Gina
PayPal
Copyright © 1999-2016 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349sent on the 4th of january 2016
Dear chargeback Team,
I wish to complain strongly about the Situation I find myself in due to no fault of my own. I was absolutely appalled to discover when I checked my e mails while travelling to Canada on the 18th December to discover that Mohamed Mabrouk had opened a chargeback against me.
On discovering this I immediately supplied all the required proof that the goods had been delivered to Mr Mabrouk on 30/09/2015 at 14:44 , and had been signed for by Mr Mabrouk himself at the correct address.
I also supplied Paypal with the Ebay feedback I received from Mr Mabrouk saying that he had received the item and that he was happy with it.
I must question the fact that he has subsequently 3 months later, opened the chargeback case against me , why if he was claiming he had not received the item , did he not carry this out immediately, and why did he leave a positive feedback. I have clearly demonstrated that I have supplied the item as sold via ebay as I have supplied a copy of the DHL tracking which is the only proof of delivery that is available, however I used my employers DHL account as I wanted to ensure reliable delivery and DHL is a world class courier . My employer allowed me to use the business account as we have an excellent relationship.
The reason you cannot access the DHL tracking, when you checked it , is that after 90 days the tracking information is archived. I had to ask my boss to contact DHL and get the tracking PDF sent to him via email as I was travelling at the time.
Having supplied all the required proof of delivery all within a few hours of discovering this situation, I expected the situation to be resolved by the time I was back in the country, I was absolutely furious to discover this was not the case and have had to spend more time this morning on my first day back in work trying to resolve this.
I expect this to be dealt with as a matter of extreme urgency as you have had all the evidence for over 2 weeks now. I demand that this be resolved to my satisfaction by noon on Friday the 8th of January 2016 as there are no excuses for this dreadful level of customer service.
Regards,
TCso i sent all this information of to the chargeback team on the 4th. i came into work on the 5th and checked my paypal and low and behold. i have a balance of 0.00GBP.
I WON THE CASE.
ALWAYS KEEP PROOF OF POSTAGE REGARDLESS. ALWAYS POST TO THE ADDRESS PAYPAL GIVE YOU NOT EBAY. AND PROVIDE AS MUCH INFORMATION AS POSSIBLE IN YOUR DESCRIPTION.
i hope this helps people out please let me know what you think!
