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Author Topic: BFL Bank Wire Status  (Read 5246 times)
||bit
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July 02, 2012, 01:23:14 AM
 #1

Quick survey:

1. Has anyone received an email notice from BFL with instructions on funding by bank wire?

2. Ifso: When was the email received?

3. Assuming the bank wire was sent:
     a. When was the bank wire sent?
     b. Did BFL email you a notice that the bank wire had been received?
     c. What do you consider as a reasonable response time?

---
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BFL
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July 02, 2012, 01:28:50 AM
 #2

Quick survey:

1. Has anyone received an email notice from BFL with instructions on funding by bank wire?

2. Ifso: When was the email received?

3. Assuming the bank wire was sent: Did BFL email you a notice that the bank wire had been received?


---

A good number of bank transfer notices were issued last week.  (they went out in product order, but that won't have any bearing on your overall order position, it was just more convenient to process them that way.)  We stopped sending notices on Friday so as to not cause people to fret over loosing time to wire over the weekend.  The remainder will go out tomorrow.  (Monday).

Once again, I'd like to remind everyone that your individual order position will not fall due to any delay in responding with transfer instructions.  Only the time it takes for the funds to arrive after you in particular have been notified is counted.  If you were trapped over the weekend from the few notices that went out early Friday - that time will not count either.

We hope to have caught up with the bulk of the inquiry backlog by the end of the week.  Please don't email again and again and again as it just makes it more complicated to get a comprehensive understanding of your request.

Thank you for your patience.

Butterfly Labs  -  www.butterflylabs.com  -  Bitcoin Mining Hardware
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July 02, 2012, 01:49:13 AM
 #3

Hi BFL.

Do you confirm when you received the bank wire? This is my first time sending a wire, and all the way from little ole New Zealand, so unsure what to expect at the supplier end.

Order #.

Thanks Smiley.

dip
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July 02, 2012, 01:52:55 AM
 #4

Quick survey:

1. Has anyone received an email notice from BFL with instructions on funding by bank wire?

2. Ifso: When was the email received?

3. Assuming the bank wire was sent: Did BFL email you a notice that the bank wire had been received?


---

A good number of bank transfer notices were issued last week.  We stopped sending notices on Friday so as to not cause people to fret over loosing time to wire over the weekend.  The remainder will go out tomorrow.  (Monday).

That seems to make sense. I guess I am more intersted in the response time. My transfer was submitted 3 days ago, and should have been received the same day as the instructions (before COB). A couple months ago BFL responded to a prior bank transfer for the purchase of FPGA Singles on the same day of the transfer. BTW: Still waiting for those FPGA Singles. :/

As much as I hate to seem impatient about either the transfer (or orders), it's difficult to not get focused on response times considering the short time BFL has been around and the history of routinely making late shipments. This is probably not an isolated sentiment.

Thanks for the input.

||bit
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July 02, 2012, 01:54:15 AM
 #5

Hi BFL.

Do you confirm when you received the bank wire? This is my first time sending a wire, and all the way from little ole New Zealand, so unsure what to expect at the supplier end.

Order #2058.

Thanks Smiley.

Yes, bank wire's are confirmed on receipt.  International transfers like yours usually take a day or two to appear in the account as pending.  Once they post the following day, the sender details are available to us and we can match the order.  It's helpful if you send a bank wire confirmation receipt from your bank as sometimes the order name in our records is different than the name of sender and we're left to try and match the amount with the date.  That can slow things down.

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July 02, 2012, 01:59:15 AM
 #6

Quick survey:

1. Has anyone received an email notice from BFL with instructions on funding by bank wire?

2. Ifso: When was the email received?

3. Assuming the bank wire was sent: Did BFL email you a notice that the bank wire had been received?


---

A good number of bank transfer notices were issued last week.  We stopped sending notices on Friday so as to not cause people to fret over loosing time to wire over the weekend.  The remainder will go out tomorrow.  (Monday).

That seems to make sense. I guess I am more intersted in the response time. My transfer was submitted 3 days ago, and should have been received the same day as the instructions (before COB). A couple months ago BFL responded to a prior bank transfer for the purchase of FPGA Singles on the same day of the transfer. BTW: Still waiting for those FPGA Singles. :/

As much as I hate to seem impatient about either the transfer (or orders), it's difficult to not get focused on response times considering the short time BFL has been around and the history of routinely making late shipments. This is probably not an isolated sentiment.

Thanks for the input.

||bit


Bit, please know that we're aware of the anxiety caused when customer support isn't able to answer promptly.  Unfortunately, I don't expect that to be resolved in the next few days, but we're putting a great deal of effort into making sure we're never in this position of communications overload again.  

Butterfly Labs  -  www.butterflylabs.com  -  Bitcoin Mining Hardware
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July 02, 2012, 02:15:39 AM
 #7

Bit, please know that we're aware of the anxiety caused when customer support isn't able to answer promptly.  Unfortunately, I don't expect that to be resolved in the next few days, but we're putting a great deal of effort into making sure we're never in this position of communications overload again.  

Thank you for acknowledging this, and making it a point of concern for BFL as well. I hope you guys figure it out.

||bit
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July 02, 2012, 05:15:32 AM
 #8

BFL,

One thing that would be helpful is to indicate the "effective" payment date when you email final order confirmations for orders made by wire transfer. I ordered a single on 6/23 (#1679), received the payment instructions on 6/28, and wired the funds to your account the same day (as well as sending you a copy of the transfer order form by email). But this doesn't really tell me when the funds appeared in your account. Also, I'm a little unclear on your policy. If in my case the funds appeared in your account on 6/28, does this mean my effective payment date for the purpose of determining shipment order is 6/23 (since 0 days passed between the time you sent instructions and my payment)? I imagine that clarifying the effective payment date in order confirmations would greatly reduce the number of follow up emails you get for further clarification. Thanks.
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July 02, 2012, 05:31:33 AM
 #9

Ordered one jalapeno.
I got my confirmation email the 24th.
Got the email about the payment the 29th.
Decided to cancel it the 29th Tongue

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July 02, 2012, 08:40:15 AM
 #10

Ordered one jalapeno.
I got my confirmation email the 24th.
Got the email about the payment the 29th.
Decided to cancel it the 29th Tongue

Thanks for your feedback.  Why did you decide to cancel?

||bit
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July 02, 2012, 08:56:14 AM
 #11

I decided I don't like the fact I already have to pay the full amound and get the units months later, so instead I'll probably invest some money in buying bitcoins and investing them on glbse.
That way I already start making profit right now and I have less work to do myself. (I already have to much little hobby projects)

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July 02, 2012, 05:17:07 PM
 #12

Just got my bank wire pre-order instructions for my order # of 1756.
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July 02, 2012, 05:37:00 PM
 #13

Quick survey:

1. Has anyone received an email notice from BFL with instructions on funding by bank wire?

2. Ifso: When was the email received?

3. Assuming the bank wire was sent: Did BFL email you a notice that the bank wire had been received?


---

A good number of bank transfer notices were issued last week.  (they went out in product order, but that won't have any bearing on your overall order position, it was just more convenient to process them that way.)  We stopped sending notices on Friday so as to not cause people to fret over loosing time to wire over the weekend.  The remainder will go out tomorrow.  (Monday).

Once again, I'd like to remind everyone that your individual order position will not fall due to any delay in responding with transfer instructions.  Only the time it takes for the funds to arrive after you in particular have been notified is counted.  If you were trapped over the weekend from the few notices that went out early Friday - that time will not count either.

We hope to have caught up with the bulk of the inquiry backlog by the end of the week.  Please don't email again and again and again as it just makes it more complicated to get a comprehensive understanding of your request.

Thank you for your patience.

I've asked this an email a couple of times with no response so maybe I'll better luck here.
I've sent some $$ via wire and the rest I have in DWOLLA, would you like me to send that to my bank and wire it
or will you be accepting dwolla soon. What do you recommend? Thanks.
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July 02, 2012, 05:44:40 PM
 #14

Just got my bank wire pre-order instructions for my order # of 1756.

Strange. I have orders numbers that come a couple or several hundred after your number, but got the bank wire instructions last Thursday for all of them. However, I sent my bank wire that Thursday and have yet to receive a formal acknowledgement of bank wire receipt. When I purchased FPGA Singles, the wire acknowledgement came in that night I think. So, last night I sent in a request for formal acknowledgement of receipt, and a fast reply informed me that it was receeived, and that csutomer service would be the ones to do the formal receipt still. My bank wire had instructions with it that indicated my name and the exact the order numbers. It's easing to know they got it, but curious that the formal receipt is taking so long.

They must have received so many orders that they can't keep up and/or they have no smooth customer service process. It just occured to me. If they can't keep up with bank wires alone which are mouse clicks, assuming it is due to quantities of wires, imagine what it will be like fullfilling that amount of hardware orders that apparently still need to be built, tested and shipped.  I'm wondering about this October thing now. :-/

||bit
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July 02, 2012, 05:47:58 PM
 #15

I've asked this an email a couple of times with no response so maybe I'll better luck here.
I've sent some $$ via wire and the rest I have in DWOLLA, would you like me to send that to my bank and wire it
or will you be accepting dwolla soon. What do you recommend? Thanks.

My understanding is that your order isn't confirmed until payment is received in full, and that this determines your place in the order que. Personally, I would wire the balance rather than waiting for BFL to accept DWOLLA or get back to you about when they will.
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July 02, 2012, 05:52:04 PM
 #16

I've asked this an email a couple of times with no response so maybe I'll better luck here.
I've sent some $$ via wire and the rest I have in DWOLLA, would you like me to send that to my bank and wire it
or will you be accepting dwolla soon. What do you recommend? Thanks.

My understanding is that your order isn't confirmed until payment is received in full, and that this determines your place in the order que. Personally, I would wire the balance rather than waiting for BFL to accept DWOLLA or get back to you about when they will.

Yeah, in the forum (not BFL's website), I think I read that one of the reasons that they may not have accepted dwolla is because the time to ask for a chargeback is exceeed by the time October arrives. So, if they fail to deliver after October, you won't be able to charge them back effectively. That is just from the forums, I don't know anything about dwolla.
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July 02, 2012, 07:52:58 PM
 #17

Oh, my order had number 1907.

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July 02, 2012, 08:55:05 PM
 #18

Bank wire instructions were sent out in product order.  This has no impact on your order position as that's calculated from the date of your original order plus wire arrival time minus the time it took for us to send you bank wire instructions.

Dwolla will be added by end.

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July 02, 2012, 09:10:54 PM
 #19

BFL,

I realize that customer service (CS) is a seperate operation than both manufacturing and shipping. But if BFL CS is not responding on a wire transfer that already included details after four days, then they clearly can not keep up with the orders. I understand that you guys do not want this to remain that way, and hopefully will resolve this apparent understaffing issue.

Currently the jobs posted on BFL website:
Quote
We’re currently seeking applicants for the following positions:
 •Engineer – Mandarin language skills  (Must live in Asia)
 •Engineer – North America
 •Communications Director – North America

If the orders are so numerous that BFL can not keep up with the providing receipts in a timely fashion. And BFL already has a track record of being late with delivering products. How can we know this is not going to correlate with sc-hardware being proportionally slower in the manufacturing and shipping departments? ... In other words, How will you keep up in the more arduous task of manufacturing & shipping if order receipts can not be kept up by CS? Are these just 'growing pains'? If you guys are as late as November/December to deliver, will you be able to handle the run on BFL by a deluge of refunds requests, if you spent all the money on hardware? ... or is that risk absorbed by any VC investors?

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July 02, 2012, 09:38:32 PM
 #20

When are you going to add paypal? It is still an option for FPGA singles, can we at create get them added for the jalapeno and the ASIC single?
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July 02, 2012, 11:25:59 PM
 #21

When are you going to add paypal? It is still an option for FPGA singles, can we at create get them added for the jalapeno and the ASIC single?

My guess is that they won't add paypall until orders are taken in October. That is just a guess, but based on discussions in other parts of the forum. See my related comment above on paypal and dwolla in this thread.

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July 03, 2012, 06:25:23 AM
 #22

I wired the funds for my order last Friday (6/29) but haven't received confirmation from BFL that they've received it, yet.  I would have expected it by the end of business on Monday (7/2) at the latest.
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July 03, 2012, 07:26:49 AM
 #23

I wired the funds for my order last Friday (6/29) but haven't received confirmation from BFL that they've received it, yet.  I would have expected it by the end of business on Monday (7/2) at the latest.


My funds were wired last Thursday, and they were verfied as received on Friday. However, there is still no official response on the receipt of funds. This is not the way to manage customer communications when you have received very large sums of their money. BFL is apparently scrambling to resolve this issue, but not sure what the fix is suppose to be.

On a related note, I don't know how long others have waited, but I'm about to enter the 9th week of waiting for the fpga Singles since BFL received payment for them.

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July 03, 2012, 10:12:26 AM
 #24

I wired the funds for my order last Friday (6/29) but haven't received confirmation from BFL that they've received it, yet.  I would have expected it by the end of business on Monday (7/2) at the latest.


My funds were wired last Thursday, and they were verfied as received on Friday. However, there is still no official response on the receipt of funds. This is not the way to manage customer communications when you have received very large sums of their money. BFL is apparently scrambling to resolve this issue, but not sure what the fix is suppose to be.

On a related note, I don't know how long others have waited, but I'm about to enter the 9th week of waiting for the fpga Singles since BFL received payment for them.

||bit

bit shut up please with your silly complaints, everyone else is waiting patiently, why do you think you are special ?
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July 03, 2012, 10:14:44 AM
 #25

Strange thing happened, I wired the right amount in international payment, sent dollars, paid the fee locally, yet BFL said they received $20 less ?
Last time for my Single FPGA order and MiniRig FPGA payment I sent everything in the same way, and no money went missing ?
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July 03, 2012, 01:05:07 PM
 #26

Strange thing happened, I wired the right amount in international payment, sent dollars, paid the fee locally, yet BFL said they received $20 less ?
Last time for my Single FPGA order and MiniRig FPGA payment I sent everything in the same way, and no money went missing ?

Are we to use your logic and assume you think you're special now?
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July 03, 2012, 01:08:49 PM
 #27


bit shut up please with your silly complaints, everyone else is waiting patiently, why do you think you are special ?

First of all, your analysis is faulty, because I'm not thinking that I'm more special than anyone here. There isn't even good reasoning to warrant that claim of yours. If you think others aren't wondering with some concern about their sent funds, or products, then you are mistaken. Sharing our experiences here about our dealings with BFL can help us to know what is happening (afterall, customer service is still not ready to handle it). And I have waited patiently, up to a point. Perhaps, it was the point where BFL was late to meet their shipping terms by weeks already without even a notice. This simply heightened my concern. Of course, you or others may be more patient with that. Whcih is good, as it's less to think about. But perhaps the difference is that I have been burned before (more than once). Companies appearing just as nice as BFL. Except, those companies actually answered the phone when you called. Anyway, despite some decent feelings about them (derived from the forums), BFL is about as close to an unkown company as you can get. Who are they? So, why not become more alert than normally when they do meet order terms.

That said, I have 'calmed' down a bit, for now, after a question with a long term forum contributor.

Anyway, this was a survey at the start. And the survey asked if others experienced any delays in receipts, and importantly if they thought those delays were reasonable. If you have any real contributions to add, then please do. And if you really think someone should be more patient, then find a better way to say it than telling them to shut up. Afterall, nobody is asking you to read this thread.

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July 03, 2012, 01:39:19 PM
 #28

I wired the funds for my order last Friday (6/29) but haven't received confirmation from BFL that they've received it, yet.  I would have expected it by the end of business on Monday (7/2) at the latest.


Seems like the same story. Just a note, a few months ago my wire was received same day at BFL, and they acknowledged that afternoon or evening. So, they have the potential to repond promptly. But that order was not at the start of the FPGA produt life, so it might not have been as busy at BFL. Being that this is the beginning of the asic hardware it makes some sense to have delays knowing their staffing must be low. Anyway, they communicated to me that it was being resolved...but no timeline was mentioned.

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July 03, 2012, 01:56:38 PM
 #29

Their response is erratic, i think it depends on who mans the Inbox for the Office email. I had to wait a week before they acknowledged my payment for my Mini-Rig order. All i received was that my order was in. Not sure why it took them a week to respond. This was way back in April-May.

-byte1


bit shut up please with your silly complaints, everyone else is waiting patiently, why do you think you are special ?

First of all, your analysis is faulty, because I'm not thinking that I'm any more special than anyone here. There isn't even good reasoning to warrant that claim of yours. If you think others aren't wondering with some concern about their sent funds, or products, then you are mistaken. Sharing our experiences here about our dealings with BFL can help us to know what is happening (afterall, customer service is still not ready to handle it). And I have waited patiently, up to a point. Perhaps, it was the point where BFL was late to meet their shipping terms by weeks already without even a notice. This simply heightened my concern. Of course, you or others may be more patient with that. Whcih is good, as it's less to think about. But perhaps the difference is that I have been burned before (more than once). Companies appearing just as nice as BFL. Except, those companies actually answered the phone when you called. Anyway, despite some decent feelings about them (derived from the forums), BFL is about as close to an unkown company as you can get. Who are they? So, why not become more alert than normally when they do meet order terms.

That said, I have 'calmed' down a bit, for now, after a question with a long term forum contributor.

Anyway, this was a survey at the start. And the survey asked if others experienced any delays in receipts, and importantly if they thought those delays were reasonable. If you have any real contributions to add, then please do. And if you really think someone should be more patient, then find a better way to say it than telling them to shut up. Afterall, nobody is asking you to read this thread.

||bit
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July 03, 2012, 04:14:38 PM
 #30

I just received final confirmation on my order after wiring the funds 6/28. They also confirmed the effective date of my purchase. Given how busy they are, I'm pleased with how they handled my order.   
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July 03, 2012, 08:21:58 PM
 #31

I just received final confirmation on my order after wiring the funds 6/28. They also confirmed the effective date of my purchase. Given how busy they are, I'm pleased with how they handled my order.   

Thanks.
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July 03, 2012, 08:36:19 PM
 #32

Their response is erratic, i think it depends on who mans the Inbox for the Office email. I had to wait a week before they acknowledged my payment for my Mini-Rig order. All i received was that my order was in. Not sure why it took them a week to respond. This was way back in April-May.

-byte1

Yeah, fair enough. I realize they are probably being inundated with orders while understaffed as well. As ice_chill recommended and others are doing, I suppose sitting and being more patient is the going thing. BFL has whipped us into submission   Undecided

BTW: Regarding the fpga mini-rig, if things go as they were shooting for, you should see it in a week. It seems like it was the logical thing to do to keep the order and not refund it. Good luck.

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July 03, 2012, 09:46:47 PM
 #33

I just received final confirmation on my order after wiring the funds 6/28. They also confirmed the effective date of my purchase. Given how busy they are, I'm pleased with how they handled my order.   
At least they're getting somewhere. My payment was wired now almost a week ago. The problem with this silence is if something gone wrong, they will find it out only when they get to your order. With wire transfers its not a good idea to have a few weeks of response time...

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July 04, 2012, 12:28:15 AM
 #34

I just received final confirmation on my order after wiring the funds 6/28. They also confirmed the effective date of my purchase. Given how busy they are, I'm pleased with how they handled my order.  
At least they're getting somewhere. My payment was wired now almost a week ago. The problem with this silence is if something gone wrong, they will find it out only when they get to your order. With wire transfers its not a good idea to have a few weeks of response time...

I'm giving them a benefit of the doubt, for now, since they have been faster in response on wire transfers before. This new product line is apparently overwhelming their capacity. So, it seems it is not neccessarily a complete lack of right intentions on their part. After asking BFL, I did get a brief email that the wire was received, and was told that customer service was still going to do a formal reply of receipt. So, all that to say you're not alone, since your delay issue appears to be the same as this and others. Putting a light on this existing delay for those that wired funds is one of the reasons for this thread. One question: Is it an unwarranted concern?

You can at least verify with your bank that your funds were received at the destination. And since this is apparently a common issue, consider giving them a full work week to respond before asking about a formal notice of funds received.

BTW: I'm not sure if you are oversea's or not, so keep in mind, tomorrow is the 4th of July holiday in the states. Often, companies give two work days off during this week. BFL shouldn't be any different.

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July 04, 2012, 02:39:20 AM
 #35

I just received final confirmation on my order after wiring the funds 6/28. They also confirmed the effective date of my purchase. Given how busy they are, I'm pleased with how they handled my order.  
At least they're getting somewhere. My payment was wired now almost a week ago. The problem with this silence is if something gone wrong, they will find it out only when they get to your order. With wire transfers its not a good idea to have a few weeks of response time...

I'm giving them a benefit of the doubt, for now, since they have been faster in response on wire transfers before. This new product line is apparently overwhelming their capacity. So, it seems it is not neccessarily a complete lack of right intentions on their part. After asking BFL, I did get a brief email that the wire was received, and was told that customer service was still going to do a formal reply of receipt. So, all that to say you're not alone, since your delay issue appears to be the same as this and others. Putting a light on this existing delay for those that wired funds is one of the reasons for this thread. One question: Is it an unwarranted concern?

You can at least verify with your bank that your funds were received at the destination. And since this is apparently a common issue, consider giving them a full work week to respond before asking about a formal notice of funds received.

BTW: I'm not sure if you are oversea's or not, so keep in mind, tomorrow is the 4th of July holiday in the states. Often, companies give two work days off during this week. BFL shouldn't be any different.

||bit

I am very happy with BFL -- I paid with wire tranfer and my Australian bank short changed BFL  by $20 ( a mix up on bank fees did not known $20 TT fee was not included on amount tranfered) they have accepted my payment as the full amount

below is the note from BFL

"Note: Our original invoice was in the amount of $2,686.00.  We received $2,666.00 via bank wire.  We will waive the difference for this order.
This is most likely due to bank transaction or wire fees.  Please be sure to account for any bank fees in future orders."


Thank you BFL
as it would have cost me $40 to fix the problem and lost time in the que

Luke
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July 04, 2012, 03:59:35 AM
 #36

I received confirmation of my wire transfer from BFL on Tuesday 7/3 for the wire transfer that was made on Friday 6/29.

It looks like the wire transfer time didn't hurt my date of purchase.  The date of purchase in the confirmation email is still 6/24 (the date I placed the order).  So that's nice.

Edit:  Small correction, while my original date of purchase was 6/24 in my timezone, in BFL's timezone it was 6/23, so it looks like there is one day tacked on for the wire transfer (which is fair).
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July 04, 2012, 06:00:27 AM
 #37

I received confirmation of my wire transfer from BFL on Tuesday 7/3 for the wire transfer that was made on Friday 6/29.

It looks like the wire transfer time didn't hurt my date of purchase.  The date of purchase in the confirmation email is still 6/24 (the date I placed the order).  So that's nice.


Sounds good.  And thanks for the feedback. Nice to know people are getting attended to within a week at most. Still waiting for a response here though - wire was sent 6/28 and received 6/29.
Let's see if they put me on a 'black list' for bringing this thread up.  Cool

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July 04, 2012, 06:05:29 AM
 #38

I am very happy with BFL -- I paid with wire tranfer and my Australian bank short changed BFL  by $20 ( a mix up on bank fees did not known $20 TT fee was not included on amount tranfered) they have accepted my payment as the full amount

below is the note from BFL

"Note: Our original invoice was in the amount of $2,686.00.  We received $2,666.00 via bank wire.  We will waive the difference for this order.
This is most likely due to bank transaction or wire fees.  Please be sure to account for any bank fees in future orders."


Thank you BFL
as it would have cost me $40 to fix the problem and lost time in the que

Luke


Thanks for the info. Good stuff. Shaking you for the extra $20 would have been awkward for them, epsecially if it cost you a loss in the que. But even if they did, I bet they would have saved your place in que considering the intent and amount you sent.

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July 04, 2012, 09:59:32 AM
 #39

Well it's actually their problem that they receive $20 less, if you pay the fee locally, then the receiving bank does not normally charge, and with FPGA orders this problem did not exist, only with ASIC, so they need to get in touch with their own bank and find out what's happening.
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July 04, 2012, 11:34:29 AM
 #40

I just received final confirmation on my order after wiring the funds 6/28. They also confirmed the effective date of my purchase. Given how busy they are, I'm pleased with how they handled my order.  
At least they're getting somewhere. My payment was wired now almost a week ago. The problem with this silence is if something gone wrong, they will find it out only when they get to your order. With wire transfers its not a good idea to have a few weeks of response time...

I'm giving them a benefit of the doubt, for now, since they have been faster in response on wire transfers before. This new product line is apparently overwhelming their capacity. So, it seems it is not neccessarily a complete lack of right intentions on their part. After asking BFL, I did get a brief email that the wire was received, and was told that customer service was still going to do a formal reply of receipt. So, all that to say you're not alone, since your delay issue appears to be the same as this and others. Putting a light on this existing delay for those that wired funds is one of the reasons for this thread. One question: Is it an unwarranted concern?

You can at least verify with your bank that your funds were received at the destination. And since this is apparently a common issue, consider giving them a full work week to respond before asking about a formal notice of funds received.

BTW: I'm not sure if you are oversea's or not, so keep in mind, tomorrow is the 4th of July holiday in the states. Often, companies give two work days off during this week. BFL shouldn't be any different.

||bit
Yes, I know that they're swamped with orders Smiley. Just posting for informing that we're all in same position. I've sent some extra, just in case the transfer gets charged on their side too. Smiley

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July 04, 2012, 05:55:21 PM
 #41

Quick survey:

1. Has anyone received an email notice from BFL with instructions on funding by bank wire?

2. Ifso: When was the email received?

3. Assuming the bank wire was sent: Did BFL email you a notice that the bank wire had been received?


---

A good number of bank transfer notices were issued last week.  (they went out in product order, but that won't have any bearing on your overall order position, it was just more convenient to process them that way.)  We stopped sending notices on Friday so as to not cause people to fret over loosing time to wire over the weekend.  The remainder will go out tomorrow.  (Monday).

Once again, I'd like to remind everyone that your individual order position will not fall due to any delay in responding with transfer instructions.  Only the time it takes for the funds to arrive after you in particular have been notified is counted.  If you were trapped over the weekend from the few notices that went out early Friday - that time will not count either.

We hope to have caught up with the bulk of the inquiry backlog by the end of the week.  Please don't email again and again and again as it just makes it more complicated to get a comprehensive understanding of your request.

Thank you for your patience.

I placed an order for FPGA single on 6/22, order # 1605 (bidpay).  No confirmation emails.  No updates.

Then BFL announced ASIC version, so I placed another order for Single SC on 6/23, order # 1813 (to be paid by wire).  No wire transfer instructions.  No emails.  No updates since then.

You should have received word for an order this early.  I'll have CS investigate.




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July 05, 2012, 09:33:12 AM
 #42

Strange thing happened, I wired the right amount in international payment, sent dollars, paid the fee locally, yet BFL said they received $20 less ?
Last time for my Single FPGA order and MiniRig FPGA payment I sent everything in the same way, and no money went missing ?

I sent a wire but added $30+ to cover anything at the other end. No confirmation still however.

dip
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July 05, 2012, 01:18:11 PM
 #43

How long does it usually take to confirm the wire transfer? I have never done a bank wire transfer before and just want to make sure everything went smooth. I sent 2 bank wire transfers the 28th and 29th, emailed BFL the info requested, but have not gotten a response with a confirmation that you guys got the money.

EDIT: I just got the wire confirm email from BFL today! It also included the date of purchase (date ordered + time it took to wire funds after receiving wire instructions from BFL). Now I can stop worrying knowing it is paid for and confirmed! Smiley

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July 05, 2012, 05:30:15 PM
 #44

I purchased a MiniRig in May. I paid it on 23rd of May and I got the confirmation e-mail on 30th of May. The ETA for the delivery was between 23rd of Aug and 13th of Sept.

I signed for the Upgrade on 27th of Jun and i got the wire transfer instructions on 30th of Jun (saturday). I paid the requested amount on 4th of July. I beleive it will arrive to BFL at the end of this week or early next week.

My order number for the Mini Rig SC is 2360.

BFL,
could you please give us an estimate how many units will be shipped out at the first round?

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July 05, 2012, 06:04:53 PM
 #45

I purchased a MiniRig in May. I paid it on 23rd of May and I got the confirmation e-mail on 30th of May. The ETA for the delivery was between 23rd of Aug and 13th of Sept.

I signed for the Upgrade on 27th of Jun and i got the wire transfer instructions on 30th of Jun (saturday). I paid the requested amount on 4th of July. I beleive it will arrive to BFL at the end of this week or early next week.

My order number for the Mini Rig SC is 2360.

BFL,
could you please give us an estimate how many units will be shipped out at the first round?
Everyone wants to know the size of the first round Smiley. Could it be a continuous production though?

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July 05, 2012, 07:05:34 PM
 #46

Dear BFL,

Can you please check and reply to e-mails regarding the wire transfer payments? I paid almost a week ago and still have heard nothing back from any at your company....

-Nbtcminer
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July 05, 2012, 08:16:13 PM
 #47

Strange thing happened, I wired the right amount in international payment, sent dollars, paid the fee locally, yet BFL said they received $20 less ?
Last time for my Single FPGA order and MiniRig FPGA payment I sent everything in the same way, and no money went missing ?

I sent a wire but added $30+ to cover anything at the other end. No confirmation still however.

I have now been confirmed.

dip
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July 05, 2012, 10:57:10 PM
 #48

Has anyone had their bank wire orders confirmed yet?
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July 05, 2012, 11:00:51 PM
 #49

Got email.
Created wire transfer that day.
Bank confirmed that day.
Money went through that day.
(+$30 wire fee :/ )
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July 06, 2012, 01:50:20 AM
 #50

Has anyone had their bank wire orders confirmed yet?

I think a couple people in this thread did communicate that to be the case for their orders.  That is, they ordered some product(s) online, got an email indicating they ordered whatever they ordered. Then eventually (dasy later) received wire instructions, and they subsequently completed a wire transfer to BFL. And finally BFL did send them an email receipt to confirm the wire was received and noted any delays they calculated on their placement in que (e.g. zero, one or two days delay from wire instructions to wire receipt).

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July 06, 2012, 01:56:20 AM
 #51

Got email.
Created wire transfer that day.
Bank confirmed that day.
Money went through that day.
(+$30 wire fee :/ )

So, now you just wait for BFL to send you an email acknowledging receipt of your wire, and a relative order position. If you don't mind, let us know how long it takes and how it turns out.

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July 06, 2012, 02:32:20 AM
 #52

Got email.
Created wire transfer that day.
Bank confirmed that day.
Money went through that day.
(+$30 wire fee :/ )

So, now you just wait for BFL to send you an email acknowledging receipt of your wire, and a relative order position. If you don't mind, let us know how long it takes and how it turns out.

||bit

BFL sent the confirmation 2 days later to say the money arrived two days earlier.
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July 06, 2012, 07:09:28 PM
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@BFL:

Its been 4 business days since I last sent my wire transfer + copy of the actual transfer and still not reply. Come on BFL get your act together and just reply.
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July 06, 2012, 11:00:00 PM
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@BFL:

Its been 4 business days since I last sent my wire transfer + copy of the actual transfer and still not reply. Come on BFL get your act together and just reply.


I'm in the exact same boat right now, 4 days since I sent them the wire + confirmation and no reply yet.
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July 06, 2012, 11:09:18 PM
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Lets not forget about this holiday week. Business' everywhere short staffed.
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July 06, 2012, 11:58:30 PM
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@BFL:

Its been 4 business days since I last sent my wire transfer + copy of the actual transfer and still not reply. Come on BFL get your act together and just reply.


I'm in the exact same boat right now, 4 days since I sent them the wire + confirmation and no reply yet.

Received an email of wire receipt today. Timeline if it helps anyone:
1. 6/28 ... Wire instructions received from BFL in email.
2. 6/28 ... Wired funds sent to BFL (same day).
3. 6/31 ... From asking by email, BFL informed me [informally] that funds were received 6/29, but that customer service would still follow-up with a formal response.
3. 7/6 ... Official/formal customer service email received confirming wire receipt.

Elapsed time from BFL receiving wire was 7 days. That's not world class service. However, to be fair, considering BFL is a startup way over it's head in orders, and one weekend and a national holiday past since the wire, one can't really complain much more than it not being world class yet.

From others I have read in this thread, that is probably at the top end of time waiting for a receipt response. Others that have posted here have had faster responses. Like I mentioned, maybe I've been black listed.  Wink  j/k The emails from CS were polite.

I've always been a supporter of BFL and their product in theory. Ordered product. Yet, have been scrutinous of how they have operated in the past (usually in the area of communications & shipping). Like I said, I've been burned before.   But I will give it to them that they do seem more legit BECAUSE of this delay. Afterall, a full blown racket would probably just blast out a bunch of fast responses to suppress any possible dissent that could quickly lead to some kind of legal attention or requests for refunds. Wouldn't it?  Undecided

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July 07, 2012, 04:17:22 AM
 #57

@BFL:

Its been 4 business days since I last sent my wire transfer + copy of the actual transfer and still not reply. Come on BFL get your act together and just reply.


I'm in the exact same boat right now, 4 days since I sent them the wire + confirmation and no reply yet.

Received an email of wire receipt today. Timeline if it helps anyone:
1. 6/28 ... Wire instructions received from BFL in email.
2. 6/28 ... Wired funds sent to BFL (same day).
3. 6/31 ... From asking by email, BFL informed me [informally] that funds were received 6/29, but that customer service would still follow-up with a formal response.
3. 7/6 ... Official/formal customer service email received confirming wire receipt.

Elapsed time from BFL receiving wire was 7 days. That's not world class service. However, to be fair, considering BFL is a startup way over it's head in orders, and one weekend and a national holiday past since the wire, one can't really complain much more than it not being world class yet.

From others I have read in this thread, that is probably at the top end of time waiting for a receipt response. Others that have posted here have had faster responses. Like I mentioned, maybe I've been black listed.  Wink  j/k The emails from CS were polite.

I've always been a supporter of BFL and their product in theory. Ordered product. Yet, have been scrutinous of how they have operated in the past (usually in the area of communications & shipping). Like I said, I've been burned before.   But I will give it to them that they do seem more legit BECAUSE of this delay. Afterall, a full blown racket would probably just blast out a bunch of fast responses to suppress any possible dissent that could quickly lead to some kind of legal attention or requests for refunds. Wouldn't it?  Undecided

||bit

So, what's the date they sent you as the official order date?
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July 07, 2012, 09:17:40 PM
 #58

Hi,

I know this topic is about Bank Wire Status.
My situation is that I have made two orders.
One order is paid via BTC.
The thing is, that the electronic invoice form with the To (BTC) address claimed it was just 15 minutes valid.
I have paid within those 15 minutes, but the electronic counter reached zero and stated that another address had to be requested from customer service manually.
When you pay via your wallet it needs at least 6 confirmations to be claimed valid. This time exceeds 15 minutes, so pay via BTC can actually never occur on time...
Anyone has experience with this kind of situation?
Will there be a confirmation when paid via BTC?
Thanks in advance.
Stephen Gornick
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July 08, 2012, 02:28:12 AM
 #59

When you pay via your wallet it needs at least 6 confirmations to be claimed valid. This time exceeds 15 minutes, so pay via BTC can actually never occur on time...

Just to clarify, Bit-Pay isn't saying a confirmed (6 block) transaction needs to occur within 15 minutes.  The way that I understand it your payment just needs to be broadcast so that their node sees it within 15 minutes.

I believe the reason they do that (15 minute timer) is to protect themselves if the exchange rate moves against them.  If your transaction arrives after the 15 minutes and the price moves the wrong way against you, then they will hold onto the payment and, I believe, send you an e-mail requesting the additional amount needed to complete payment using the updated exchange rate.

I could see where a connection problem would cause the initial send to not go through, for instance, and then it take a half hour maybe for the client to retransmit the spend transaction.  Blockchain.info keeps track of the timestamp for when it sees the transaction.  Though that doesn't prove that BitPay also saw it at the same time, that will help you to help troubleshoot the problem.

If you didn't get an e-mail or confirmation, contact Bit-Pay to inquire.
 - https://bit-pay.com/contactUs.html

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July 08, 2012, 08:41:04 AM
 #60

If you didn't get an e-mail or confirmation, contact Bit-Pay to inquire.
 - https://bit-pay.com/contactUs.html
Thanks.
That is what I did afterwards. Instead I used the email address (office@butterflylabs.com). I suspect a confirmation of the payment via BTC is not automated (yet). I hope for a response on Monday.
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July 08, 2012, 08:57:52 PM
 #61

So, what's the date they sent you as the official order date?

There are two seperate orders dates. The final dates were 6/24 & 6/27. Each being the result of a one day penalty for the inherent wire delays.

||bit
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July 11, 2012, 06:26:32 PM
 #62

Finally heard back from them yesterday, my order is "secure". Total of 5 business days before they replied that they got my money.
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July 12, 2012, 04:01:55 AM
 #63

Finally heard back from them yesterday, my order is "secure". Total of 5 business days before they replied that they got my money.

do u mind telling me how much was your bank wire?

I'm also waiting for confirmation, it has been 4 days already. I'm really worried.
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July 12, 2012, 05:51:58 AM
 #64

Im going to hopefully go to the bank and get the wire to them assuming my funds got in. I'm paranoid about sending money regardless of the format without it being direct hand-to-hand you know.

I'm not one for donations but if you must go ahead and I will keep you in mind. =)
http://payb.tc/omeganemesis28
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July 12, 2012, 01:53:31 PM
 #65

Finally heard back from them yesterday, my order is "secure". Total of 5 business days before they replied that they got my money.

do u mind telling me how much was your bank wire?

I'm also waiting for confirmation, it has been 4 days already. I'm really worried.


It was for an upgrade on SC Single for around $700 ish. I would hang tight and if you don't hear from them in 7 business days; leave them a message.
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July 12, 2012, 02:22:34 PM
 #66

I am currently waiting for wire instructions from BFL. It has only been two days since my order was placed though so not too worried right now. Ill update with the timeframe between order and wire for anyone who is interested when I have more info

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