For what it's worth to the forum community, the refund had been processed prior to Barracuda's post today and he was notified.
If anyone is waiting for a customer service request to be processed, please have the confidence to know that you will be taken care of as we progress through the email requests. Sending an additional email every day makes it more difficult on the CS staff.
About how long is this email queue? I sent an email to firstname.lastname@example.org
on 07/10/2012 and havent heard back. Was this the correct email to send CS requests?
It took them about 2-3 days at a time when I was corresponding with them, which can be kinda nerve wracking when you're talking about sending thousands and thousands of dollars but they have eventually replied to all my e-mails to date. And my friend (who's mines) received his single as promised last time so it's not like they're some fly by night. Of course it could all be one very long and complex con but that's extremely unlikely, if you lose your money it's more likely that something technical gets screwed up.