Calling you forth, Coinographic

[Coinographic]

We have today added three forms to our website.  They can be found here - http://www.coinographic.com/support/.

For those of you that have received your Litecoin but it hasn’t been funded - we will fund these coins and ensure that all funding issues are dealt with as promptly as possible.  The reason your coin may not have been funded is either;

1) When you received your coin you didn’t send us an email with your shipping confirmation number
2) You requested your coin to be funded after the date our problems started

As funding is going to take place from my own personal funds, it may be that you have to wait up to a maximum of 14 Business days for your coin to be funded.



For those of you that have ordered a Litecoin but it has not been received. We will ensure your coins do get sent to you.  The delay is due to an outstanding bill with the hallmarking office that will be settled this week.  Once the bill is paid the coins will be released to us and we can proceed to ship.  We have also had a few coins sent back to us from the postal service where they were unable to deliver.  If this is one of your coins it will be resent ASAP once the address has been confirmed.



For anyone that ordered a coin from our Bitcoin collection - we have two options for you;

1) Receive a refund in funded coins from our Litecoin collection.  The price of these coins will be as it is currently on our website.  We already reduced the price of these coins to cost and make 0 profits on them.  I will happily disclose the invoices for our product to a trusted member of the community so that it can be verified that we do NOT make a penny on them. You can expect your coin refunds to be delivered to you within 30 days from your request.

2) Negotiate a payment plan with us so we can refund the amount of digital currency that you paid for your coins.  As with the coin funding, these payments will be coming from personal funds and as such it could take as long as 90 days for you to receive a full refund.  We do propose your refund be paid to you in three installments, with the first installment due to you within 30 days of your request.


To all competition prize winners;

Due to the situation with the company and the fact we will not be manufacturing the bitcoin collection we will be unable to pay the prizes promised.  Once we have dealt with our other outstanding issues and made things right with our customers, we will re-visit the situation and look at the possibilities of what can be done to rectify this situation.


IMPORTANT
We have had some people contact us suggesting that because the price of digital currency has fallen, they should be compensated with more digital currency when they are refunded. This is NOT possible.  The amount of Litecoin or bitcoin you paid will be the amount you are returned.  The price of digital currency is completely out of our control.

[nicolasgramlich]

On January 4th the 25 LTC Bull coin was "25 LTC coins for only 0.60 BTC", now it's suddenly costs 1.1 BTC =(

[nicolasgramlich]

On January 4th the 25 LTC Bull coin was "25 LTC coins for only 0.60 BTC", now it's suddenly costs 1.1 BTC =(

Hm, other "at cost" prices you gave in early December seem to correlate with what you have on the website right now (about 250 USD per LTC Bull coin).

Thanks, for holding the promised timeline! Gives me a little confidence back!

@coinographic, would be appreciated if you could hand those invoices to @smoothie, just to double check that everything is happening as advertised.

[Coinographic]

On January 4th the 25 LTC Bull coin was "25 LTC coins for only 0.60 BTC", now it's suddenly costs 1.1 BTC =(

Hm, other "at cost" prices you gave in early December seem to correlate with what you have on the website right now (about 250 USD per LTC Bull coin).

Thanks, for holding the promised timeline! Gives me a little confidence back!

@coinographic, would be appreciated if you could hand those invoices to @smoothie, just to double check that everything is happening as advertised.

Sorry but smoothie is one person i will not be dealing with in anyway

[Saigonsmokes]

On January 4th the 25 LTC Bull coin was "25 LTC coins for only 0.60 BTC", now it's suddenly costs 1.1 BTC =(

Hm, other "at cost" prices you gave in early December seem to correlate with what you have on the website right now (about 250 USD per LTC Bull coin).

Thanks, for holding the promised timeline! Gives me a little confidence back!

@coinographic, would be appreciated if you could hand those invoices to @smoothie, just to double check that everything is happening as advertised.

Sorry but smoothie is one person i will not be dealing with in anyway

I would be happy to view these and confirm the costs or alternatively Coinographic could pass them to TheMage:

My Litecointalk Profile: https://litecointalk.org/index.php?action=profile;u=19243

[Coinographic]

I would be happy to view these and confirm the costs or alternatively Coinographic could pass them to TheMage:

My Litecointalk Profile: https://litecointalk.org/index.php?action=profile;u=19243

more then happy to send these to you, Give me a couple of days to get them together


Thanks

[Blazed]

Well this is a shame...I was going to buy one of those gold coins when they were in stock. I had ordered 42 coins and there was an issue getting them funded, but I did not email them when I had received them. For what it is worth they did get them all funded for me after a couple of emails. Glad to see they are doing the right thing and refunding everyone though!

[IronMarvel]

Request sent.
I will update here.
Hope this works out for everybody!

[miffman]

If I didn't get my LTC bull and 1LTC coin from November, can I get a chickun and LA10LTC as refund? And could you actually DHL this time?   I asked and you agreed but you didn't, and I don't have it yet.

[smoothie]

Just to be clear if Coinographic had all of the funds to refund customers, they wouldn't need 90 days to repay or even 30 days.

@Coinographic customers I encourage you all to demand a public dialogue with coinographic in how you all should be repaid equally. I suspect that if you do not some will make out better than others and in the end that would not be fair to you as their customers.

Something to think about when concerning your money.

[smoothie]

First Coinographic says this:

We WILL deal with any order or issue filed with us via our web form within 48 hours.
 

Then coinographic says this:

As funding is going to take place from my own personal funds, it may be that you have to wait up to a maximum of 14 Business days for your coin to be funded.
...
You can expect your coin refunds to be delivered to you within 30 days from your request.
...
As with the coin funding, these payments will be coming from personal funds and as such it could take as long as 90 days for you to receive a full refund.  We do propose your refund be paid to you in three installments, with the first installment due to you within 30 days of your request.

...

A bit of double talk? Seems like they won't be able to deal with each and every customer issue/complaint/order within the promised 48 hours. 

[smoothie]

I am very curious what their current stock is. The 25 Bull and the 10 Chickun show 400+ coins available to order. Unsure how many they have in stock. Let shops its many...

I'm not exactly sure how much worth these coins have beyond the silver itself since this will always drag a shady story behind....

With silver spot being at $18 and given that it comes with the boxes etc I assume I'd be willing to accept to refund at $25/oz without pursuing legal action.

Also their total list of liabilities. The creditors should have the assets split between then in the ratio of their outstanding value. We can't have it as first come first served, and last in the queue getting nothing

The value placed on the stock items will also be key

What I am not clear on is if this is a full repayment, just in kind rather than as ordered, or partial payment

Strangely with the global nature of sales. Coinigraphic will also need to take shipping costs into account

I need to check all of my coingraphic coins to check they were all funded as advised before the stampede starts

Looks like if you pre-ordered a physical BITCOIN you are entitled to a FULL REFUND...but it may take up to 90 days  

2) Negotiate a payment plan with us so we can refund the amount of digital currency that you paid for your coins.  As with the coin funding, these payments will be coming from personal funds and as such it could take as long as 90 days for you to receive a full refund.  We do propose your refund be paid to you in three installments, with the first installment due to you within 30 days of your request.

[Saigonsmokes]

I am very curious what their current stock is. The 25 Bull and the 10 Chickun show 400+ coins available to order. Unsure how many they have in stock. Let shops its many...

I'm not exactly sure how much worth these coins have beyond the silver itself since this will always drag a shady story behind....

With silver spot being at $18 and given that it comes with the boxes etc I assume I'd be willing to accept to refund at $25/oz without pursuing legal action.

Also their total list of liabilities. The creditors should have the assets split between then in the ratio of their outstanding value. We can't have it as first come first served, and last in the queue getting nothing

The value placed on the stock items will also be key

What I am not clear on is if this is a full repayment, just in kind rather than as ordered, or partial payment

Strangely with the global nature of sales. Coinigraphic will also need to take shipping costs into account

I need to check all of my coingraphic coins to check they were all funded as advised before the stampede starts

Looks like if you pre-ordered a physical BITCOIN you are entitled to a FULL REFUND...but it may take up to 90 days  

2) Negotiate a payment plan with us so we can refund the amount of digital currency that you paid for your coins.  As with the coin funding, these payments will be coming from personal funds and as such it could take as long as 90 days for you to receive a full refund.  We do propose your refund be paid to you in three installments, with the first installment due to you within 30 days of your request.

I do not want a public dialogue regarding monies that are owed - its between Coinographic and I to work out. At no point has CG said some people will get more or less than others. Has it not crossed your mind that CG may need to use their own monthly 'wages' from other business or obtain finance to refund customers - this can reasonably take a few months. Jesus, give the guy a break - he is trying to put right his mistakes and the failings in his business.

Seriously Smoothie, if you spent as much time focussing on your personal business you would make a lot more sales. I for one refuse to buy any further coins of yours as a) they are not that high quality compared to others on the market and b) your whole attitude on these forums just stinks.

Businesses do not always work out as we plan - CG have made mistakes here, but let him put them right before attacking him constantly.

[smoothie]

Please do not buy my coins as I never expect anyone to trust me nor do business with me if they do not want to.

Oh and by the way my coin sales are just fine as it is. Too many coin sales disallows me from doing everything else I do in my life outside of the crypto world. But thanks for your input.

My attitude has and alway be to out shady businesses and users on this forum. If you do not like it that is fine.

As I said previously I hope you are made whole in this debacle...

To be clear I do not believe in making dishonest decisions like lying to get by with life or in my business as coinographic has. So no I can't understand nor relate as doing the right thing should be a consistent thing and not a "pick-and-choose-when-I-want-to" thing.

But if you support him even though he has done these dishonest things that is your prerogative. I do not support dishonest people on this forum nor outside of it.

Just calling a spade a spade here  

[nicolasgramlich]

Please do not buy my coins as I never expect anyone to trust me nor do business with me if they do not want to.

Oh and by the way my coin sales are just fine as it is. Too many coin sales disallows me from doing everything else I do in my life outside of the crypto world. But thanks for your input.

My attitude has and alway be to out shady businesses and users on this forum. If you do not like it that is fine.

As I said previously I hope you are made whole in this debacle...

To be clear I do not believe in making dishonest decisions like lying to get by with life or in my business as coinographic has. So no I can't understand nor relate as doing the right thing should be a consistent thing and not a "pick-and-choose-when-I-want-to" thing.

But if you support him even though he has done these dishonest things that is your prerogative. I do not support dishonest people on this forum nor outside of it.

Just calling a spade a spade here  

Thanks smoothie for fighting for the good. Very much appreciated. I think your coins are high quality (besides maybe the ghosting on the 1 LTC )

I think coinographic got the nudge back on the right track now though... *fingers crossed*

[smoothie]

Please do not buy my coins as I never expect anyone to trust me nor do business with me if they do not want to.

Oh and by the way my coin sales are just fine as it is. Too many coin sales disallows me from doing everything else I do in my life outside of the crypto world. But thanks for your input.

My attitude has and alway be to out shady businesses and users on this forum. If you do not like it that is fine.

As I said previously I hope you are made whole in this debacle...

To be clear I do not believe in making dishonest decisions like lying to get by with life or in my business as coinographic has. So no I can't understand nor relate as doing the right thing should be a consistent thing and not a "pick-and-choose-when-I-want-to" thing.

But if you support him even though he has done these dishonest things that is your prerogative. I do not support dishonest people on this forum nor outside of it.

Just calling a spade a spade here  

Thanks smoothie for fighting for the good. Very much appreciated. I think your coins are high quality (besides maybe the ghosting on the 1 LTC )

I think coinographic got the nudge back on the right track now though... *fingers crossed*

Thanks for noticing. 

Time will tell!

[Coinographic]

Thank you to everyone who has filled out the forms so far.  We are reviewing each request as we speak. If you filled out the form before this message, you will hear from us before the close of play on Tuesday

Regards

[nicolasgramlich]

Thank you to everyone who has filled out the forms so far.  We are reviewing each request as we speak. If you filled out the form before this message, you will hear from us before the close of play on Tuesday

Regards

Thanks for the update!

[MrBAU]

Thank you to everyone who has filled out the forms so far.  We are reviewing each request as we speak. If you filled out the form before this message, you will hear from us before the close of play on Tuesday

Regards

Should the Winner of competition fill a form?

[Throwaway_Acc]

Thank you to everyone who has filled out the forms so far.  We are reviewing each request as we speak. If you filled out the form before this message, you will hear from us before the close of play on Tuesday

Regards

Should the Winner of competition fill a form?

None of you are getting paid.

To all competition prize winners;

Due to the situation with the company and the fact we will not be manufacturing the bitcoin collection we will be unable to pay the prizes promised.  Once we have dealt with our other outstanding issues and made things right with our customers, we will re-visit the situation and look at the possibilities of what can be done to rectify this situation.