ShopemNL (OP)
Legendary
 Offline
Activity: 1025
Merit: 1001
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June 17, 2017, 09:42:20 AM |
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All paid transactions are completed, maybe your payment got stuck pending? If so please sent us an email.
No ETA on the updates
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The network tries to produce one block per 10 minutes. It does this by automatically adjusting how difficult it is to produce blocks.
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2r2d
Newbie
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Activity: 5
Merit: 0
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August 28, 2017, 05:51:46 AM
Last edit: August 28, 2017, 03:26:57 PM by 2r2d |
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paid 22.8.2017 but did not transfer and got no answer to email.
update 6h later:
status changed to done now, will update when arrived.
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Slark
Legendary
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Activity: 1862
Merit: 1004
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September 01, 2017, 02:51:45 PM |
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Careful, tried to pay a bill using them but the payment has not arrived. Sent a support request 4 days ago by email but did not get a reply. Can not reach them via phone.
I assume that they don't have standard phone support line and instead- if you will reach them, you will be asked to write a ticket for their support system. It is much easier to proceed with written support than with phone support, some cases won't be taken care of during the time of a one phone call. Every payment processor, especially the one which is based on bitcoin transfers can experience hiccups and long 'processing' times, it's normal when you mix Bitcoin and standard bank payments. |
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ShopemNL (OP)
Legendary
Offline
Activity: 1025
Merit: 1001
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September 09, 2017, 08:48:51 PM |
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Sometimes the auto system hangs due bank api problems, meaning we need to do it manually. We do our best to do this asap but can sometimes take a bit longer then 24hr.
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zoata87
Legendary
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Activity: 1176
Merit: 1001
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September 11, 2017, 04:02:14 AM |
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I use bitwala for my bills, maybe I should try this service because bitwala didnt support my country anymore
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ShopemNL (OP)
Legendary
Offline
Activity: 1025
Merit: 1001
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September 12, 2017, 06:19:10 AM |
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Careful, tried to pay a bill using them but the payment has not arrived. Sent a support request 4 days ago by email but did not get a reply. Can not reach them via phone.
Have still not received a reply to my email or here after making my first post. STRONG SCAM WARNING!We neither received a phonecall nor any email from you? Please sent me a pm with more details as requested so i can have a look whats wrong. |
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21M
Sr. Member
Offline
Activity: 450
Merit: 256
Mr. BTC
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September 13, 2017, 03:37:37 PM |
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Maybe you could leave a note for your customers when u'r on vacation.
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"Die Fähigkeiten, die man braucht, um eine richtige Lösung zu finden, sind genau jene Fähigkeiten, die man braucht, um eine Lösung als richtig zu erkennen.“ Dunning - Kruger
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biddicoin
Sr. Member
Offline
Activity: 1077
Merit: 250
CryptoTalk.Org - Get Paid for every Post!
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September 19, 2017, 02:06:06 PM |
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Careful, tried to pay a bill using them but the payment has not arrived. Sent a support request 4 days ago by email but did not get a reply. Can not reach them via phone.
Have still not received a reply to my email or here after making my first post. STRONG SCAM WARNING!We neither received a phonecall nor any email from you? Please sent me a pm with more details as requested so i can have a look whats wrong. Then you should really check your email and phone systems. I will send you a screenshot of the email I sent via PM. Problem solved now? I am a Bit scared to use their service when I read things like that. I contacted the chat support if I can add a reference number (Because you cannot see it at the main page) and the supoort didn't know about that.... |
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overlord_44
Member
Offline
Activity: 207
Merit: 10
...Our goal is being human in the world...
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September 19, 2017, 03:03:23 PM |
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I think it will be more useful for us, good luck guys!
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ShopemNL (OP)
Legendary
Offline
Activity: 1025
Merit: 1001
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September 19, 2017, 05:48:27 PM |
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Careful, tried to pay a bill using them but the payment has not arrived. Sent a support request 4 days ago by email but did not get a reply. Can not reach them via phone.
Have still not received a reply to my email or here after making my first post. STRONG SCAM WARNING!Can you please confirm that your issue has been resolved, thank you. |
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biddicoin
Sr. Member
Offline
Activity: 1077
Merit: 250
CryptoTalk.Org - Get Paid for every Post!
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September 25, 2017, 02:04:17 PM
Last edit: September 26, 2017, 01:51:19 PM by biddicoin |
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Hello ShopemNL,
my transaction seems to be not done, too!
Seems to happen quite often...
I wait one more day. If It's still not there I send you a message!
Hope we can solve this problem.
Regards
Edit: Still no transfer done. Sent you a email and a private Massage here.
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biddicoin
Sr. Member
Offline
Activity: 1077
Merit: 250
CryptoTalk.Org - Get Paid for every Post!
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September 28, 2017, 10:17:35 AM |
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My email was answered instantly and the transfer was done immediately.
So everything is fine!
It is not so nice that it seems to happen often that a transaction is not done automatic. So I personally would not do a transaction which needs to be done fast. If you have a few days It's fine.
I will use their service again in future when they hopefully fixed the problem.
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SebastianJu
Legendary
Offline
Activity: 2674
Merit: 1082
Legendary Escrow Service - Tip Jar in Profile
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November 03, 2017, 02:28:57 AM |
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Careful, tried to pay a bill using them but the payment has not arrived. Sent a support request 4 days ago by email but did not get a reply. Can not reach them via phone.
Have still not received a reply to my email or here after making my first post. STRONG SCAM WARNING!Can you please confirm that your issue has been resolved, thank you. I wrote with shopemnl via bitcointalk and then re-sent the email that was ignored previously. Then they said they found the problem and sent the money again, but the money was again not received. I tried to contact shopemnl on bitcointalk again but he does not answer me anymore. I strongly suggest not to use this service. Did you forget to add the reference? Or used a wrong one? Then the receiver would not be able to find a payment because it is not attached to you. You should maybe ask for a bank statement to check this and solve this with the recipient. |
Please ALWAYS contact me through bitcointalk pm before sending someone coins.
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ShopemNL (OP)
Legendary
Offline
Activity: 1025
Merit: 1001
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November 03, 2017, 08:54:24 AM |
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Careful, tried to pay a bill using them but the payment has not arrived. Sent a support request 4 days ago by email but did not get a reply. Can not reach them via phone.
Have still not received a reply to my email or here after making my first post. STRONG SCAM WARNING!Can you please confirm that your issue has been resolved, thank you. I wrote with shopemnl via bitcointalk and then re-sent the email that was ignored previously. Then they said they found the problem and sent the money again, but the money was again not received. I tried to contact shopemnl on bitcointalk again but he does not answer me anymore. I strongly suggest not to use this service. replied, please use our email info@bitbill.eu to get issues solved faster. We do not use this forum often. |
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ShopemNL (OP)
Legendary
Offline
Activity: 1025
Merit: 1001
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November 19, 2017, 07:41:18 PM |
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Finally the money has arrived.
Once again sorry for the delay! We are working hard on the next version wich should be much simpeler, better and more options soon, and hope to add a fully automatised bank connection aswell. |
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bpovtmg
Full Member
Offline
Activity: 411
Merit: 199
Join the Bitcoin Lightning Revolution (Ask me How)
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November 20, 2017, 08:42:43 AM |
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It looks like there is a lot of risk to have your transaction stuck and then you’ll need to chase their support.
I’ll wait until they’ve solved that ...
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MailGin
Newbie
Offline
Activity: 18
Merit: 0
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December 21, 2017, 11:36:39 PM |
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@ShopemNL
I got a transaction done on 12. december that still shows "paid (but unconfirmed) in the orderstatus page. It has been confirmed some hours later so its "hanging" as pending payment for ten days now.
I already messaged your support but did not get an answer till now.
Please take a look at it.
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21M
Sr. Member
Offline
Activity: 450
Merit: 256
Mr. BTC
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December 22, 2017, 10:25:22 AM |
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We are working hard on the next version wich should be much simpeler, better and more options soon, and hope to add a fully automatised bank connection aswell.
Thanks. Looking forward to that. |
"Die Fähigkeiten, die man braucht, um eine richtige Lösung zu finden, sind genau jene Fähigkeiten, die man braucht, um eine Lösung als richtig zu erkennen.“ Dunning - Kruger
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Stief
Newbie
Offline
Activity: 30
Merit: 0
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December 29, 2017, 10:14:33 PM |
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I also have three orders stuck in status paid. I was told the IBAN was not correct however I checked it carefully. I can not see the last 4 digits at the orderstatus though. I sent the real IBAN by email but the orders show paid only. Does this mean that I paid or that the enduser has been paid? Before sending the IBAN by email again I checked it with a website IBAN checker and it passed.
The orders are 40923, 40926 and 40930.
Hopefully this can be fixed fast.
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MailGin
Newbie
Offline
Activity: 18
Merit: 0
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December 30, 2017, 07:11:46 PM |
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@ShopemNL
I got a transaction done on 12. december that still shows "paid (but unconfirmed) in the orderstatus page. It has been confirmed some hours later so its "hanging" as pending payment for ten days now.
I already messaged your support but did not get an answer till now.
Please take a look at it.
My order still is not completed and no answer from their support. Are these guys on vacation or is there another problem? |
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