Problem with UMISOO hosting

[superbull]

All my rigs went offline since 04:00 UTC yesterday, anyone has same issue?

[sjc1490]

All my rigs went offline since 04:00 UTC yesterday, anyone has same issue?

Yes, over 24 hours now. Notice on their page advises a temporary blackout. They obviously have a different idea of the meaning of temporary.

[superbull]

28 hours now, I hope they are not packing up and ready to run. This is the longest outage I've ever seen since the day I joined last Dec
Leased some hashrate @ 0.0099 from WH to continue my mining.

[sjc1490]

Over 48 now, I emailed them and they said they were going to compensate.

[superbull]

48 hours still got nothing, except this shit. Likely something is happening...

QUOTE

Hello, I'm really sorry! Summer to come, need to re-deploy mines to facilitate mining machine of heat, which can increase the life of the mining machine operators and improve strength. We also carry out mining machine maintenance cleaning. In the end, we will give you appropriate compensation, I hope you can understand.

UNQUOTE

[Tamerz]

Still nothing. Makes me think something is very wrong. They should at least have an ETA if they have a clue what is going on.

[superbull]

Would that be Roasted Cat part 2? Someone hijacking something?
Satoshi Nakamoto you don't know you have created a devil.

[sjc1490]

48 hours still got nothing, except this shit. Likely something is happening...

QUOTE

Hello, I'm really sorry! Summer to come, need to re-deploy mines to facilitate mining machine of heat, which can increase the life of the mining machine operators and improve strength. We also carry out mining machine maintenance cleaning. In the end, we will give you appropriate compensation, I hope you can understand.

UNQUOTE

I got the same BS email.

[eightcylinders]

I received the same BS response from Umisoo.  Still nothing, still down.  Still cannot even access their web site beyond the login page.  Looks very bad.

Also, before this week long outtage, Umisoo was losing hashrate for my hosted S4 miners all throughout March:

https://www.dropbox.com/s/q4yg6kqowwgv459/2015-03-20%2015_20_59-AntPool.png?dl=0
https://www.dropbox.com/s/vhsqbqoyjzxb6g9/2015-03-20%2015_31_18-GHash.IO%20-%20Bitcoin%20mining%20pool%20umisoo5.png?dl=0
https://www.dropbox.com/s/hh7321b8u8yk9c6/2015-03-20%2015_30_36-GHash.IO%20-%20Bitcoin%20mining%20pool%20umisoo2.png?dl=0
https://www.dropbox.com/s/vxhday4tos7zj0m/2015-03-20%2015_29_51-GHash.IO%20-%20Bitcoin%20mining%20pool%20umisoo4.png?dl=0
https://www.dropbox.com/s/bwmj5fd99i66nhp/2015-03-20%2015_25_53-GHash.IO%20-%20Bitcoin%20mining%20pool%20umisoo3.png?dl=0
https://www.dropbox.com/s/3klorsx1gbysijw/2015-03-20%2015_24_27-GHash.IO%20-%20Bitcoin%20mining%20pool%20umisoo1.png?dl=0

I think Umisoo might be going the way of Friedcat.  Hopefully they will at least pack and send the miners back to us.

[SFMiner]

This looks bad for all my S4s that have been down for 3 days now. 

Looking for a response from Umisoo to determine what the issue is.  Their service has been pretty solid up until now, so hopefully they're able to get things back online soon.

[sjc1490]

Mine have been down now for 5 days, you can still log in but you have to use the Umisoo log in the Bitmain no longer works.

[sjc1490]

If we can't get a straight answer in the next day or so we need to start email campaign as the Chinese Govt. does frown on scammers:

Shenzhen Bureau of Trade & Industry
Address: 3/F, Block C, Civic Center
Tel.: (86 755) 8210 7117, 82107434             
Fax: (86 755) 8200 1360
Website: http://www.szbti.gov.cn     
icc@npc.gov.cn         

[superbull]

Bitmain had to take the blame, they introduced UMISOO to their customers, they included UMISOO in the order forms. Bitmain has the liability to tell us who exactly fucking UMISOO is and what is going on there.

[sjc1490]

Bitmain had to take the blame, they introduced UMISOO to their customers, they included UMISOO in the order forms. Bitmain has the liability to tell us who exactly fucking UMISOO is and what is going on there.

I did reach out to Bitmain and they advised they would check and they did get back with me, but the answer she got from them was a vague as what I did.

Janet Zhao via bitmaintech.com
  
11:17 AM (4 hours ago)
      
to me, Bitmain
Dear Joey,

Just got a reply from umisoo, they will do their best to make miners working again and send out the compensation credit asap.

Please wait for their notice patiently, they are following up.

Feel free to contact me with any concern.

I have emailed back to get clarification on the "they will do their best to make miners working again". I have worked in DC's and down for 5+ days  you would had to suffer a catastrophic failure off some sorts just short of a meteor striking the place and leaving a big ole crater. I have also emailed Umisoo again advising if they don't foresee being up in the next day or so just send me my miners. Anyone who hasn't contacted start emailing them at webmaster@umisoo.com they do still answer at least.

[superbull]

 "if they don't foresee being up in the next day or so just send me my miners...." Talked to UMISOO 3 days ago for getting back my miners, only response I rec'd was "we need to locate your miners via MAC address..." wtf

[superbull]

Over 120 hours now miner still down still being hostaged, offered them 2 options but they just don't care at all.
1) buy back all my miners total 19 boxes 2) let go my miners

[sjc1490]

Here is the latest response to an email I sent asking them when do they expect to have them on line and if not in a day or two that I want my miners sent to me. The response doesn't address the email I sent.

I think the nic number is what they are using for your miner id. If you log into the site and go to manage miners you should see it.

Their response:
-----
Hello! Sorry! Umisoo whole arrangement and maintenance of mines are doing, we will make the mining machine on line in the near future on the line when you notice! We will pay at the end of the BTC to your account.
------

And once again, wtf?

[SFMiner]

I received this response to my request for a status update, and compensation for lost BTC mined (in addition to hosting fees):

"Hello, we will as soon as possible to complete the deployment of mine, we will notify you when the deployment is complete. We will not only compensate for your hosting costs will compensate you for the loss of mining.

Thank you!"

So I'm really hoping they follow through on this offer, as 5 days of downtime is really inacceptable, especially when they didn't warn us ahead of time.

[sjc1490]

So I'm really hoping they follow through on this offer, as 5 days of downtime is really inacceptable, especially when they didn't warn us ahead of time.

+1

[paulh691]

> Hello, we will in the near future on the line for your mining machine, your compensation will be in the near future to recharge your account.
>
>
> Thank you!