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Author Topic: [SMOKERS] Introducing Cigs.eu - Buy Cheap Cigarettes with Bitcoins  (Read 21169 times)
hoki (OP)
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January 07, 2012, 04:08:23 PM
Last edit: January 07, 2012, 04:29:25 PM by hoki
 #1

Smokers, rejoice! Cigs.eu now accepts Bitcoins! We ship cigarettes from Eastern Europe and guarantee worldwide delivery!

Here are some prices for your reference:

10 packs of Lucky Strike Silver = ฿3.06 + ฿1.53 (Shipping) = ฿4.59
10 packs of Camel Blue = ฿3.25 + ฿1.53 (Shipping) = ฿4.78
10 packs of Marlboro Gold = ฿3.83 + ฿1.53 (Shipping) = ฿5.36

If you have any questions please PM me, or contact support@cigs.eu

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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January 07, 2012, 04:13:17 PM
 #2

Nice
Raoul Duke
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January 07, 2012, 04:55:35 PM
 #3

How about you make the site convert the price from euros to bitcoins on the checkout?

How am I supposed to know how much in bitcoins is €24.40? If that's so I'll tell you that for me BTC 1 == EUR 50, so I owe you BTC 0.50 per my calculations. Is that right? lol
hoki (OP)
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January 07, 2012, 04:58:09 PM
 #4

How about you make the site convert the price from euros to bitcoins on the checkout?

There is a currency drop-down near the search field (the very top of the page). You can choose Bitcoins as your checkout currency there.

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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January 08, 2012, 10:34:57 AM
 #5

3 orders placed so far. Thanks to the Bitcoin community!  Smiley

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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January 08, 2012, 11:51:59 AM
 #6

Does Europe not have Newports  Cry

"A banker is a fellow who lends you his umbrella when the sun is shining, but wants it back the minute it begins to rain." - Mark Twain
hoki (OP)
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January 08, 2012, 12:07:35 PM
 #7

Does Europe not have Newports  Cry

No Newports in stock at the moment. Sorry!

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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January 08, 2012, 04:46:13 PM
 #8

I think its great that we have all of these smoke shops accepting bitcoins but when are we going to have a good cigar shop. I would pay greatly for some good cigars that you cant find in the states. I understand the problem of the long shipping time and keeping them fresh but surely there is a way.
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January 08, 2012, 05:14:25 PM
 #9

@OP: don't let me get you sidetracked from your business too much, but why does your website say you've been in business 5 years and yet your domain is only 6 months old? I'm sure there is a perfectly good explanation but as your 'About us' page is under construction, your site is an OpenCart page with a free theme (e.g. Not much invested into your business) and your registration information is hidden giving only a potentially bogus residential address in London, I can't say it nevessarily helps build any trust on the side of the consumer.

Keep up the good work (even though I detest smoking, I respect businesses that start from nothing and find success)!

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January 08, 2012, 09:42:04 PM
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Patrick Faber:
https://www.facebook.com/profile.php?id=100003244832370
http://www.tineye.com/search/04bcb75ebcd06a9729024a7edeaac0ab4cf6cf14/

It gets my scammer's seal of approval!
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January 08, 2012, 09:47:13 PM
 #11

@Matthew - Thanks for the feedback. It is me personally who is in the online tobacco business for 5 years (i.e. warehouse, customer support - 2 people employed, good reputation in the eyes of the postal office, processing companies and customers) - it's the domain name and the 'brand' that are new. Yes, maybe there is a bit of bluff involved, but it is certainly not a lie. I am now in the process of converting all my other (4 in total) websites to accepting Bitcoins as well (first one registered in 2006). The reason for having a couple of shops instead of just one is purely a SEO one (different keywords, different countries), in case you wonder. Same explanation goes for the "About Us" page - the website is brand new. Concerning the template for the OpenCart open-source cart, it is not free actually, and even if it was, it still looks nice in my opinion!

@terrytibbs - yes, the Facebook profile is fake. And the online sale of cigarettes is a shady business.

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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January 08, 2012, 09:48:39 PM
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@Matthew - Thanks for the feedback. It is me personally who is in the online tobacco business for 5 years (i.e. warehouse, customer support - 2 people employed, good reputation in the eyes of the postal office, processing companies and customers) - it's the domain name and the 'brand' that are new. Yes, maybe there is a bit of bluff involved, but it is certainly not a lie. I am now in the process of converting all my other (4 in total) websites to accepting Bitcoins as well (first one registered in 2006). The reason for having a couple of shops instead of just one is purely a SEO one (different keywords, different countries), in case you wonder. Same explanation goes for the "About Us" page - the website is brand new. Concerning the template for the OpenCart open-source cart, it is not free actually, and even if it was, it still looks nice in my opinion!

Thanks for clearing it up mate. I have a nose and I can't deny it when it tells me something smells funny, that's all. ^_-

Is it legal for you to mail cigs internationally? I think I've seen this issue addressed on the forums before.

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January 08, 2012, 09:52:31 PM
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Add


hoki (OP)
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January 08, 2012, 09:57:51 PM
 #14

Is it legal for you to mail cigs internationally? I think I've seen this issue addressed on the forums before.
Well, it is certainly not illegal Smiley It's a complicated business with it's twists.

@NothinG - We don't have these yet unfortunately. Try Kent Convertibles - they're pretty much the same *squeeze the filter for menthol taste* thing.

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
hoki (OP)
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January 08, 2012, 10:23:59 PM
 #15

Thank you! Eight orders in less than two days - a pleasant surprise! (was expecting much more skepticism from the Bitcoin community to be sincere). Seems like Bitcoin is truly taking off! Cheesy

Waiting for first feedback Smiley

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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January 08, 2012, 10:26:00 PM
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Thank you! Eight orders in less than two days - a pleasant surprise! (was expecting much more skepticism from the Bitcoin community to be sincere). Seems like Bitcoin is truly taking off! Cheesy

Waiting for first feedback Smiley

I once polled about the viability of a service like yours but I was advised against it for both legal issues and low demand. In that, I hope tht if you are in fact doing things legally and above board, that your business is a thriving success. Also, I hate smokers, smoking and the attitude that it's okay to do, but I do love me some bitcoin businesses.

Why is your profile photo fake btw?

hoki (OP)
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January 08, 2012, 10:47:11 PM
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I once polled about the viability of a service like yours but I was advised against it for both legal issues and low demand. In that, I hope tht if you are in fact doing things legally and above board, that your business is a thriving success. Also, I hate smokers, smoking and the attitude that it's okay to do, but I do love me some bitcoin businesses.

Why is your profile photo fake btw?

The demand is ok (~200-300 organic Google uniques / day / website, except this new one) - hoping to increase conversion with the new design though Tongue Legally wise, there is no law in Moldova that would interdict sending cigarettes through post, so I'm fine. Concerning the morality of smoking, I think it should be an informed decision of an adult person who is responsible for his own health and life. In the end, there are loads of people who enjoy smoking (including myself) and I think it is only fair to offer them the possibility to buy some cheap cigs over the internet.

The Facebook profile photo is fake because I used that fake account to create the Facebook group, that's all. Why would anyone expect I'm gonna put my picture there? Smiley As I mentioned earlier, the cigarette business is quite shady, so a bit of privacy doesn't hurt.

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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January 09, 2012, 05:58:43 AM
 #18

You can leave your feedback on cigs.eu @ The Bitcoin Review
 Smiley

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January 09, 2012, 06:58:21 AM
 #19

Verynice prices...
I plan to buy. If the prices stay where the are...

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January 09, 2012, 06:59:02 AM
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Verynice prices...
I plan to buy. If the prices stay where the are...

You won't buy if they become cheaper?  Grin

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January 09, 2012, 09:47:55 PM
 #21

Verynice prices...
I plan to buy. If the prices stay where the are...

You won't buy if they become cheaper?  Grin
+1

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hoki (OP)
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January 10, 2012, 05:23:45 PM
 #22

Don't forget to make use of our 10% Facebook discount! (first slide on the home page)

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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January 11, 2012, 11:45:42 PM
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How do you calculate your BTC prices? They seem to be 15% higher than the MGUSD rate right now. Sad

I'm always buying and selling BTC, PM me for details. Rating and GPG-key: http://is.gd/yossarian

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January 12, 2012, 01:05:43 PM
 #24

How do you calculate your BTC prices? They seem to be 15% higher than the MGUSD rate right now. Sad
Price updated. An automatic exchange rate updater will be soon in place!

Until then, feel free to contact us on support@cigs.eu if the rate seems to be outdated.

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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January 13, 2012, 07:42:19 PM
 #25

@Matthew N. Wright, now we have a proper about us page. See if you like it! Smiley

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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January 13, 2012, 08:34:08 PM
 #26

I gues you are the same as the one i found on silk...
There you have a lot of good respons and now i find you here in the more open world.
So i will order some when i have enough BTC saved.

nice site and keep up the good work.
I also made an bookmark.

Referral link to a trading bot: https://www.cryptohopper.com/?atid=224
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January 14, 2012, 03:26:21 AM
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@Matthew N. Wright, now we have a proper about us page. See if you like it! Smiley

You now have my seal of troll approval. Carry on.  Wink

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January 17, 2012, 07:35:05 PM
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Got 2 packages today. Arrived in great condition and only took (a little less than) a week Wink
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January 17, 2012, 10:53:56 PM
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Got 2 packages today. Arrived in great condition and only took (a little less than) a week Wink

psy, thank you for the first feedback! Wink Enjoy your ciggies! *puff*

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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January 23, 2012, 09:57:26 PM
 #30

Less than a week delivery! Shocked You just got yourself a new regular customer! Wink

Thank you very much for the feedback! Enjoy your cigs Wink

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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January 23, 2012, 10:08:26 PM
Last edit: January 30, 2012, 04:29:38 AM by JackRabiit
 #31

I live in BC canada.
Your order (placed on 13/01/2012) has been updated to the following status:
Shipped

(Ordered on a Sunday Night, This is not a complaint)
10day mark passed!, Mine didnt come in a week~ Lets hope for week #2! It'sa mondayh todayh
 
Update: Awww my order didnt come on week#2... C'monnn Get here on mondayyyy

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January 23, 2012, 10:30:22 PM
 #32

Canada is far-far away Wink Should arrive during this week!

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January 31, 2012, 11:49:23 PM
 #33

I am extremely dissatisfied, I get the smokes today, With an $84.50 UScustoms price tag on it.

Making the ciggaretts Just as expensive as if i were to have been going to my corner store each day for smokes, Thing is, Is that i was expecting to get some ciggaretts that i had already payed for, NOPE, Gotta pay 8x what i paid on the site for the postal worker to give them to me.

I plan on leaving the package at customs to fucking rot, I will not pay Eighty Four dollars, EXTRA, on 10packs of smokes, That is fucking horseshit

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February 01, 2012, 12:35:57 AM
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I am extremely dissatisfied, I get the smokes today, With an $84.50 UScustoms price tag on it.

Making the ciggaretts Just as expensive as if i were to have been going to my corner store each day for smokes, Thing is, Is that i was expecting to get some ciggaretts that i had already payed for, NOPE, Gotta pay 8x what i paid on the site for the postal worker to give them to me.

I plan on leaving the package at customs to fucking rot, I will not pay Eighty Four dollars, EXTRA, on 10packs of smokes, That is fucking horseshit

Thats a bite in the a_ _ !!!! Anyonr from the states have a similar issue??? I may try this if not Smiley

"If you run into an asshole in the morning, you ran into an asshole. If you run into assholes all day long, you are the asshole."  -Raylan Givens
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February 01, 2012, 12:40:57 AM
 #35

I am extremely dissatisfied, I get the smokes today, With an $84.50 UScustoms price tag on it.

Making the ciggaretts Just as expensive as if i were to have been going to my corner store each day for smokes, Thing is, Is that i was expecting to get some ciggaretts that i had already payed for, NOPE, Gotta pay 8x what i paid on the site for the postal worker to give them to me.

I plan on leaving the package at customs to fucking rot, I will not pay Eighty Four dollars, EXTRA, on 10packs of smokes, That is fucking horseshit

seems like you got unlucky and the customs sussed your package contained cigarettes.

Also how come there is US Customs tag on it if you live in Canada?
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February 01, 2012, 12:43:58 AM
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good idea, too bad I roll my own for about $15/carton but I wish you nothing but success

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February 01, 2012, 01:18:25 AM
 #37

I am extremely dissatisfied, I get the smokes today, With an $84.50 UScustoms price tag on it.

Making the ciggaretts Just as expensive as if i were to have been going to my corner store each day for smokes, Thing is, Is that i was expecting to get some ciggaretts that i had already payed for, NOPE, Gotta pay 8x what i paid on the site for the postal worker to give them to me.

I plan on leaving the package at customs to fucking rot, I will not pay Eighty Four dollars, EXTRA, on 10packs of smokes, That is fucking horseshit

seems like you got unlucky and the customs sussed your package contained cigarettes.

Also how come there is US Customs tag on it if you live in Canada?
i have no freaking idea. It's a bloody sticker on the box (i only had a brief glance at the package because i did not have money to pay the fee) and i said on it US CUSTOMS NOTICE: and then alot of small text, and then $84.50 in bold writing at the bottom right of what appeard to be a recipt,

Then the postal worker handed me a notice (since i told her to take it away and hold it till i paid for it) wich stated "US DUTY FEE: CIGGARETTES $84.50"

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February 02, 2012, 08:23:04 AM
 #38

I am extremely dissatisfied, I get the smokes today, With an $84.50 UScustoms price tag on it.

Making the ciggaretts Just as expensive as if i were to have been going to my corner store each day for smokes, Thing is, Is that i was expecting to get some ciggaretts that i had already payed for, NOPE, Gotta pay 8x what i paid on the site for the postal worker to give them to me.

I plan on leaving the package at customs to fucking rot, I will not pay Eighty Four dollars, EXTRA, on 10packs of smokes, That is fucking horseshit

seems like you got unlucky and the customs sussed your package contained cigarettes.

Also how come there is US Customs tag on it if you live in Canada?
i have no freaking idea. It's a bloody sticker on the box (i only had a brief glance at the package because i did not have money to pay the fee) and i said on it US CUSTOMS NOTICE: and then alot of small text, and then $84.50 in bold writing at the bottom right of what appeard to be a recipt,

Then the postal worker handed me a notice (since i told her to take it away and hold it till i paid for it) wich stated "US DUTY FEE: CIGGARETTES $84.50"

Thats completely ridiculous.... uhhhh.... why is the US government trying to make a Canadian citizen  pay US tobacco taxes on something sent from Europe to Canada?
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February 02, 2012, 08:49:57 AM
 #39

my bet is that that euro and us have a trade agreement where if a product passes through thier territory, Then the owning patry of said territory may charge xyz pre agreed upon amount, Win/Win for both places, Lose for the people wanting the goods., Damned Import regulations, But they are in place for good reason, It would be Very Very bad if they were gone

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February 08, 2012, 01:21:13 AM
 #40

Will you make shipping as cheap as bitcoincigarretes?
It costs 4.8 dollars, or 0.75 BTC, or 3.37 euros to ship. Yours are 7.95, making it more expensive.
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February 09, 2012, 04:21:31 PM
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Great idea. I would love to see a chew/dip version of this website.
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February 09, 2012, 04:46:21 PM
 #42

I am extremely dissatisfied, I get the smokes today, With an $84.50 UScustoms price tag on it.

Making the ciggaretts Just as expensive as if i were to have been going to my corner store each day for smokes, Thing is, Is that i was expecting to get some ciggaretts that i had already payed for, NOPE, Gotta pay 8x what i paid on the site for the postal worker to give them to me.

I plan on leaving the package at customs to fucking rot, I will not pay Eighty Four dollars, EXTRA, on 10packs of smokes, That is fucking horseshit

Dude, you should've expected this they always check for cigarrettes.
You have to cleverly smuggle them in.. also now your address is a known smuggling address and everything sent to it will be opened. Get a po box next time with a street address.

Only way for Canadians to import cheap tobacco is buying $20 cartons of native smokes or clandestine importing from the US they open everything else, especially if from Asia/Eastern Europe

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February 09, 2012, 07:35:20 PM
 #43

Do you plan on selling roll-your-own cigarette supplies (i.e., papers, loose tobacco and rolling machines)?


Be well,

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February 11, 2012, 11:39:04 PM
 #44

I am extremely dissatisfied, I get the smokes today, With an $84.50 UScustoms price tag on it.

Sorry to hear that! Sad Can you send me a PM with a scan of that sticker? It is extremely odd that the US government levied that tax! We might try sending it to you again and see if it goes through.

Do you plan on selling roll-your-own cigarette supplies (i.e., papers, loose tobacco and rolling machines)?

Not in the foreseeable future unfortunately!

Will you make shipping as cheap as bitcoincigarretes?
It costs 4.8 dollars, or 0.75 BTC, or 3.37 euros to ship. Yours are 7.95, making it more expensive.

Just PM me and we will match their offer. The reason for this is because, unlike bitcoincigarettes, we accept credit cards as well, and it costs us a lot to do so - it is a pain in the ass to separate the shipping cost for customers paying with credit cards from the one for customers paying with Bitcoin.

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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February 12, 2012, 01:13:10 AM
 #45

Lucky Strikes Menthol?
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February 13, 2012, 07:08:13 PM
 #46

Lucky Strikes Menthol?

No Menthol Luckies unfortunately! Try Kent Convertibles instead Wink

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February 26, 2012, 09:44:45 PM
 #47

Just made a purchase.
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February 26, 2012, 10:15:16 PM
 #48

I am extremely dissatisfied, I get the smokes today, With an $84.50 UScustoms price tag on it.

Sorry to hear that! Sad Can you send me a PM with a scan of that sticker? It is extremely odd that the US government levied that tax! We might try sending it to you again and see if it goes through.


Any update on that?

Its been holding me back from ordering as I live in New York.

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February 27, 2012, 04:39:14 PM
 #49

Just made a purchase.

Thank you!

Any update on that?

Its been holding me back from ordering as I live in New York.

Feel free to order, we will reship until the order reaches you (or refund you). We had no problems with customers from New York in the past.

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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February 27, 2012, 11:48:20 PM
 #50

hello, i have buy 3 packs one malboro red, 1 winston end 1 blue gauloise and 1 received first time my pack of blue gauloise, and 2 week later i received my malboro and my winston, but with 1 month since i pay 27/01/12 and received all my pacl : 26/02/12 but all is good !!! great site but delivery long time

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March 16, 2012, 12:15:18 AM
 #51

Received my order today. It was effectively shipped on the second business day, and arrived ~2 weeks after placing the order.

Pleased with the quality (grabbed two cartons on clearance, glad to be smoking something not mentholated anymore), extremely pleased with the price, shipping time is very reasonable considering the long distance it had to travel. Will order from again.
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March 19, 2012, 04:31:05 PM
 #52

Hey. Great offer!

Can any European Union (or better german) based citizen tell his experience with the tax customs when importing this cigarettes?
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March 20, 2012, 12:59:51 AM
 #53

Hey. Great offer!

Can any European Union (or better german) based citizen tell his experience with the tax customs when importing this cigarettes?

In portugal, me and my friends got some packages already delivered with no taxes to pay or questions asked. Yes, the package says it's cigarettes what's inside Wink
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April 26, 2012, 11:01:54 PM
 #54

Sorry to rain on your parade Blazr, but I've been receiving(and my friends) packages from cigs.eu at least once a week and usually they only take 1 week to get here, sometimes even less than a week, just like the last one I got that was sent wednesday and arrived last monday.

Definitely not a scam. Blame the postal service for the delays. Wink
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April 26, 2012, 11:22:07 PM
 #55

So, you saying they are selective scammers? lol

Also, Moldova is not part of the EU, so there is a good chance your packages got held in customs.
http://europa.eu/about-eu/countries/index_en.htm <-- Not even a candidate country
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April 26, 2012, 11:33:40 PM
 #56

So, you saying they are selective scammers? lol

It wouldn't surprise me. All I know is I placed an order and waited a pretty long time and when I asked they told me to wait another month.


You aren't seriously expecting them to send you other packages when there is still the possibility for those ones to arrive, are you?
Would you do it if you ran an online shop?

Also: http://www.cigs.eu/delivery_information
Quote
Delivery Time
At Cigs.eu we understand the importance of quick delivery and we hasten to package and ship your order immediately after you have placed it. Therefore all orders placed before 12:00 PM (noon) will ship that same business day! Orders placed on Saturday and Sunday will ship on Monday. Despite us sweating to deliver orders as soon as possible, the delivery can sometimes take up to 5-6 weeks from the day of the dispatch, as we are sending them via simple Registered Airmail post (FedEx and other couriers refuse delivering tobacco products unfortunately). We are not fast - please keep this in mind when ordering! Some of our customers receive their orders in less than 1 week, but that is totally out of our control.

I'll say you'll have to wait, and when they don't resolve your problem by then, you can call them scammers.
They clearly state that orders can be delivered in less than one week, but they don't promise you that.
I understand you're pissed, but calling them scammers is a little out of line.

Why do you think I order 2 packs almost every week? You think I smoke that much? It's because I know there can be delays, so I stock them up Wink
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April 26, 2012, 11:53:26 PM
Merited by blink (1)
 #57

2 weeks. That was the most delayed package I got.
Had friends wait more time, but that was because of problems with credit card payment processing, not because of shipping.
But, YMMV...

Also, you say you just want them to tell you they sent the packges and why is it that they can be delayed...

What's this?

My email to support: April 24th
Quote
Hi,

Its been over 2 weeks now and I still haven't received any of my order nor any letter from customs. I had this order shipped to Europe (***) and my first order from cigs.eu only took 5 days to arrive.

Has my order been dispatched? Do you have any status update on my order, or tracking information?

Reply from support today:
Quote
Dear ***,

Thank you for your email and sorry for the delayed reply!

Your order #2209 has been dispatched on Monday,  the 9th of April, 2012.

Normally we aim to deliver our cigarettes within 20 working days from the day of the dispatch (that haven't passed yet, so there is no reason to worry). However, as the postal service we use is a simple Airmail service, this process can sometimes take longer. It is unfortunately out of our control. Our policy states that we need to allow 35 business days from the date of dispatch before we can start an investigation. To read more about the shipping process at Cigs.eu (possible delivery times are clearly described there) please click the following link: http://www.cigs.eu/delivery_information.

Please contact us if you do not start receiving your order by 28/05/2012 so that we can assist you.

Accept our apologies for any inconvenience this may have caused you and thank you for your patience.

Best regards,
Julia (Customer Support).
support@cigs.eu
http://www.cigs.eu


It seems like an answer to me...
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May 01, 2012, 07:25:11 AM
 #58

Is it not a little early to be calling scam on these people? Whist it is nothing but a throw away comment to you it can be crippling for the person being called a scammer.

Im guessing you failed to read the T&C's before sending payment?
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May 01, 2012, 06:59:42 PM
 #59

Is it not a little early to be calling scam on these people?

I never called them scammers, I did mention that it may be a scam, there is a difference.

Im guessing you failed to read the T&C's before sending payment?

The legalese on the website is actually pretty easy to read so I had read the T&C (has no mention of shipping times) and shipping policy. What I don't like is that they want me to wait 6 weeks when clearly something is wrong.

Its been over 3 weeks now and nothing, I will also state again I received my first order within 4 days and I'm waiting on 3 different shipments from cigs.eu at the moment and I can't see why all 3 of them would be delayed so much. It would be totally understandable if I had one package and something went wrong with the mail service, but something has gone wrong 3 times on 3 separate packages supposedly dispatched on 3 separate days which is why I feel something more nefarious may be going on.

I order a lot of stuff online and the longest I've waited for a package was 12 days and that was airmailed from China during Christmas. This is 3 separate packages air mailed from a much much closer country during a low mail volume period, I can't see what the big delay is which is why I feel something fishy is going on.

I'm going to wait until the 28th/05/2012 and then get back to cigs.eu as at this point I'm pretty sure nothing was sent. This is the last time I'll be ordering from them.

please keep us posted, if your situation is not resolved

i will red flag Cigs.eu on thebitcoinreview.com

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May 01, 2012, 10:55:01 PM
 #60

I had an order come through okay ~the 20th, then made a much bigger order that got shipped last tuesday (24th) apparently.
Will keep you guys posted as to whether it turns up okay - first one was fine and remarkably good value, took 9 days.
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May 03, 2012, 02:15:16 AM
 #61

I had a parcel stopped by customs and returned to cigs.eu months ago, support says they just haven't arrived yet but with the talk here i'm a little worried

14ga8dJ6NGpiwQkNTXg7KzwozasfaXNfEU
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May 03, 2012, 06:20:11 AM
 #62

I can vouch for cigs.eu. Ordered a total of 4 cartons and all arrived within 4 business-days to western Europe
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May 03, 2012, 06:25:30 AM
 #63

I can vouch for cigs.eu. Ordered a total of 4 cartons and all arrived within 4 business-days to western Europe

we will just have to wait and see, about these other orders that haven't gone so well....

will they honor their money back guarantee

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May 05, 2012, 03:02:51 PM
Last edit: May 05, 2012, 03:35:49 PM by hoki
 #64

Sorry everyone for the late reaction, I haven't been checking this thread for quite some time now. How can I receive thread notifications, btw? Does anyone know?

Okay, so:

I shouldn't have to wait this long for cigarettes and would've never ordered at all if I thought it would take longer than a week.

I fail to understand what's your problem. We are still sticking to our promises and deadlines so far, why are you so whiny?

Have you read our information pages before ordering or not? Please do not order from us again until you do. I don't even feel like apologizing now and explaining you why the shipping can take so long. Feel free to call this bad customer service.

I had a parcel stopped by customs and returned to cigs.eu months ago, support says they just haven't arrived yet but with the talk here i'm a little worried

Please remind me (PM) your order number and I will check this for you.

I can vouch for cigs.eu. Ordered a total of 4 cartons and all arrived within 4 business-days to western Europe
Sorry to rain on your parade Blazr, but I've been receiving(and my friends) packages from cigs.eu at least once a week and usually they only take 1 week to get here, sometimes even less than a week, just like the last one I got that was sent wednesday and arrived last monday.

Definitely not a scam. Blame the postal service for the delays. Wink

Thanks for the feedback Smiley

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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May 05, 2012, 04:07:03 PM
 #65

Sorry everyone for the late reaction, I haven't been checking this thread for quite some time now. How can I receive thread notifications, btw? Does anyone know?
Click the "Notify" link at the top or the bottom of the page to get email notifications.

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May 05, 2012, 04:10:21 PM
 #66

Click the "Notify" link at the top or the bottom of the page to get email notifications.

Thank you very much Smiley

I now promise to be fast with the replies!

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May 05, 2012, 04:22:09 PM
 #67

Any chance of you guys stocking Djarum at any point? Would love to be able to get those cheap  Grin

Also, what's the deal with shipping times? Why so variable? From my own experience and what others have posted it seems to vary between 5 days and a month  Undecided
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May 05, 2012, 04:36:46 PM
 #68

Any chance of you guys stocking Djarum at any point? Would love to be able to get those cheap  Grin

Also, what's the deal with shipping times? Why so variable? From my own experience and what others have posted it seems to vary between 5 days and a month  Undecided

We're constantly striving to get hold of new brands, but at this point no, we don't have it. Sorry! We will be listing rolling tobacco soon, so keep an eye on us Smiley

To be honest, that is a mystery for us as well! From what we have been told at the postal office, the Moldovan outward flow of letters and parcels is so tiny that they fly the plane only when it's full, to make it economically viable. I know this sounds ridiculous (and stone-age), haha, but unfortunately it looks like we can't do anything about it! .. Except maybe filling them up ourselves, which we will gladly do, with a bit of your help Grin

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May 06, 2012, 02:11:27 PM
 #69

I had a parcel stopped by customs and returned to cigs.eu months ago, support says they just haven't arrived yet but with the talk here i'm a little worried

Please remind me (PM) your order number and I will check this for you.

This has been fixed up with me now, its a shame customs stops everything here

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May 11, 2012, 10:06:06 AM
 #70

Still waiting on my 24th of April order #2772

Also, you're going to want to reply to this thread, since it must be losing you business:
https://bitcointalk.org/index.php?topic=80749.0
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May 11, 2012, 04:26:31 PM
 #71

Still waiting on my 24th of April order #2772

Also, you're going to want to reply to this thread, since it must be losing you business:
https://bitcointalk.org/index.php?topic=80749.0

Heya Shadow383, the first two cartons were dispatched on the 24th of April and they should reach you pretty soon, don't worry Smiley There is still plenty of time for them to show up, sorry for being that slow! In fact, you shouldn't worry in any case, cause we refund if they get seized: https://bitcointalk.org/index.php?topic=56981.msg885073#msg885073

Also, thanks for letting me know about that paranoid thread, lol.

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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May 11, 2012, 04:40:18 PM
 #72

Any chance you will respond to the email I sent yesterday to your support email about my affiliate account?
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May 11, 2012, 05:02:50 PM
Last edit: May 11, 2012, 05:49:24 PM by hoki
 #73

Any chance you will respond to the email I sent yesterday to your support email about my affiliate account?

Responded Smiley

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May 29, 2012, 06:14:16 PM
 #74

Does anyone have any information on taxes and stuff when you ship to European countries? (In my case Holland). If I would just have to pay the price on the site it would indeed be cheap, but if there would be additional taxes..

^^^ This person is a scammer!!!  Beware!

I am the Bitcoinica Hacker.
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May 29, 2012, 06:54:40 PM
 #75

^^^ This person is a scammer!!!  Beware!

Proof is usually a good idea, in another thread please.

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May 29, 2012, 10:12:46 PM
 #76

Still waiting on my 24th of April order #2772

Also, you're going to want to reply to this thread, since it must be losing you business:
https://bitcointalk.org/index.php?topic=80749.0

Heya Shadow383, the first two cartons were dispatched on the 24th of April and they should reach you pretty soon, don't worry Smiley There is still plenty of time for them to show up, sorry for being that slow! In fact, you shouldn't worry in any case, cause we refund if they get seized: https://bitcointalk.org/index.php?topic=56981.msg885073#msg885073

Also, thanks for letting me know about that paranoid thread, lol.

Just an update, have had absolutely nothing through the post as of yet from the order back 5 weeks ago - am now away from that address for three weeks, post is getting left with my neighbours so I'll update if they tell me something's arrived...
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May 30, 2012, 03:03:53 AM
 #77

Just an update, have had absolutely nothing through the post as of yet from the order back 5 weeks ago - am now away from that address for three weeks, post is getting left with my neighbours so I'll update if they tell me something's arrived...

I've been waiting since 6th April. Sent them another email earlier today so I'll update here once I get a reply back.

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June 01, 2012, 07:00:34 PM
 #78

Hoki, I would also appreciate a reply to my PM or email(s).

<3
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June 02, 2012, 04:22:37 PM
 #79

Cigs.eu sent me a refund pretty quickly after realizing my email was being marked *spam.

Thanks Cigs.eu for your excellent customer service!

Smiley

<3
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June 02, 2012, 05:24:11 PM
 #80

Cigs.eu sent me a refund pretty quickly after realizing my email was being marked *spam.

Thanks Cigs.eu for your excellent customer service!

Smiley

<3
How long did you have to wait?
I've pretty much given up on my cigarettes ever turning up and I'm out 21BTC as a result.
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June 02, 2012, 05:36:38 PM
 #81

How long did you have to wait?
I've pretty much given up on my cigarettes ever turning up and I'm out 21BTC as a result.

I waited a couple of weeks and got no cigs, they told me to wait 35 business days, I waited that long, no cigs, sent them a couple of emails, got a PM back 3 days ago saying they would respond to my email soon, yet no response as of yet.

I'm out 21BTC as well and have been waiting since April, its pretty ridiculous. All I wanted to do was smoke a few cigarettes, lol!

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June 02, 2012, 06:01:47 PM
 #82

Shadow383 and Bazr, which countries are you from?
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June 02, 2012, 08:11:28 PM
 #83

Shadow383 and Bazr, which countries are you from?
Scotland  Wink
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June 03, 2012, 01:04:20 AM
 #84

hey, i was dubious about your service but did a trial buy (one carton) and it went great! I'm gonna tell my friends

dominus mysteria
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June 03, 2012, 03:03:50 AM
 #85

Hey guys! Will this http://www.cigs.eu/marlboro_silver_cigarettes ever be in stock? I really want to order them! Best cigarettes ever and they are not available in my country.
Thanks, craked5.
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June 03, 2012, 11:46:27 AM
 #86

Shadow383 and Bazr, which countries are you from?

I'm in Ireland, who's bazr BTW?

Whops, typo Grin.

I ordered a box about a week ago, I'll report back when I received it.
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June 09, 2012, 05:43:41 PM
 #87

So, I've now been waiting nearly 7 weeks for my order, no reply to my first email either.
Just sent email #2 - I don't hold out much hope at this point...
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June 13, 2012, 05:26:51 PM
Last edit: June 13, 2012, 06:52:03 PM by kliffen
 #88

There seems to be a bug in your bitcoinaddress system. I recently did 2 orders right after each other, and i got the same payment address for both the orders. I didn't really think about it so i paid for both orders to the same address, and now the last order is gone. Kinda annoying considering i've actually paid for both orders

It happened again today when i tried making 2 orders right after each other and got the same payment address for both the orders. Sent you an e-mail about this on your supportmail by the way! And i can still really vouch for cigs.eu, this is the first time i've ever had any problems with them after about 10 orders Smiley
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June 13, 2012, 10:41:35 PM
 #89

There seems to be a bug in your bitcoinaddress system. I recently did 2 orders right after each other, and i got the same payment address for both the orders. I didn't really think about it so i paid for both orders to the same address, and now the last order is gone. Kinda annoying considering i've actually paid for both orders

It happened again today when i tried making 2 orders right after each other and got the same payment address for both the orders. Sent you an e-mail about this on your supportmail by the way! And i can still really vouch for cigs.eu, this is the first time i've ever had any problems with them after about 10 orders Smiley

Good luck!
If you actually get the guy to respond to the support email can you ask him to come on here and tell me what they're doing about my 21BTC order that seems to have vanished into the abyss?
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June 13, 2012, 10:57:10 PM
 #90

My first order is here now after a bit less than 3 weeks.
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June 13, 2012, 11:07:12 PM
 #91

My first order is here now after a bit less than 3 weeks.

My girlfriend had one stopped at customs. Was shipped on June 1 was arrived at customs office 2 days ago. lol
They say they want a receipt. Yeah, right Tongue
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June 14, 2012, 12:06:58 AM
 #92

My first order is here now after a bit less than 3 weeks.

My girlfriend had one stopped at customs. Was shipped on June 1 was arrived at customs office 2 days ago. lol
They say they want a receipt. Yeah, right Tongue

they dont e-mail one?

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June 14, 2012, 12:49:52 AM
 #93

My first order is here now after a bit less than 3 weeks.

My girlfriend had one stopped at customs. Was shipped on June 1 was arrived at customs office 2 days ago. lol
They say they want a receipt. Yeah, right Tongue

they dont e-mail one?

Right, and she's going to pay the taxes on it...
For that price we can buy cigarettes here. Let them go back.
They'll reship them.
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June 14, 2012, 02:40:47 PM
 #94

My first order is here now after a bit less than 3 weeks.

My girlfriend had one stopped at customs. Was shipped on June 1 was arrived at customs office 2 days ago. lol
They say they want a receipt. Yeah, right Tongue

they dont e-mail one?

Right, and she's going to pay the taxes on it...
For that price we can buy cigarettes here. Let them go back.
They'll reship them.
Will they?
I've now been waiting over seven weeks - no delivery, no customs notice, no response to my support emails or pm, nada. zip. Just 20.95BTC gone, never to be seen again.
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June 14, 2012, 02:53:49 PM
 #95

My first order is here now after a bit less than 3 weeks.

My girlfriend had one stopped at customs. Was shipped on June 1 was arrived at customs office 2 days ago. lol
They say they want a receipt. Yeah, right Tongue

they dont e-mail one?

Right, and she's going to pay the taxes on it...
For that price we can buy cigarettes here. Let them go back.
They'll reship them.
Will they?
I've now been waiting over seven weeks - no delivery, no customs notice, no response to my support emails or pm, nada. zip. Just 20.95BTC gone, never to be seen again.

Never had any problem so far. In fact the carton that was stopped at the customs office was from an order that got messed up and they only sent 1 carton instead of 2, and after clearing the matter they did ship the missing carton.

Also, what guarantees do I have that you're not lying because you wish to get another 4 cartons for free? After all they have no tracking number. Would be easy for you to just say you didn't get them.

So far, I can't complaint about their service. Maybe my opinion will change on the future, who knows, but I'm not going to start creating problems and rising suspicions when I have no reason for it.
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June 14, 2012, 03:02:31 PM
 #96


Never had any problem so far. In fact the carton that was stopped at the customs office was from an order that got messed up and they only sent 1 carton instead of 2, and after clearing the matter they did ship the missing carton.

Also, what guarantees do I have that you're not lying because you wish to get another 4 cartons for free? After all they have no tracking number. Would be easy for you to just say you didn't get them.

So far, I can't complaint about their service. Maybe my opinion will change on the future, who knows, but I'm not going to start creating problems and rising suspicions when I have no reason for it.
All I want is some communication - sometimes these things get stopped by customs and sometimes they disappear. Fine, I can deal with that. But when I've paid for something and it's not turned up, I expect the seller to do better than flat out ignore both me and the various others from the last page of this thread who've been waiting months for deliveries that seem to have vanished entirely, with not even a customs letter to suggest that they were ever shipped in the first place.

I've been as reasonable as possible, but it's been more than seven weeks and I'm still without product or coin.
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June 14, 2012, 03:29:43 PM
 #97

UK relevant information: http://www.hmrc.gov.uk/customs/post/internet.htm#2

Quote
Excise Duty is payable on goods such as alcohol or tobacco. It is the responsibility of the online seller to ensure that UK Excise Duty is paid before they send you the goods. You should therefore expect the price you pay to reflect the payment of UK duty - if the price is very low, UK duty has probably not been paid.

In addition, cigarettes and hand rolling tobacco must bear UK health warnings and fiscal marks, and containers of spirits that are larger than 35cl must bear a UK duty stamp.

If the online retailer you're buying the goods from does not pay UK Excise Duty before they send them to you, or the goods do not bear the relevant UK markings or warnings, the goods can be seized by customs on arrival in the UK, and you may not be able to get a refund on their value. It's therefore a good idea to check with the retailer that all these requirements have been met.

Maybe customs just seized them because they lack UK health warnings and the UK Excise Duty wasn't paid before hand?
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June 14, 2012, 04:50:26 PM
 #98

UK relevant information: http://www.hmrc.gov.uk/customs/post/internet.htm#2

Quote
Excise Duty is payable on goods such as alcohol or tobacco. It is the responsibility of the online seller to ensure that UK Excise Duty is paid before they send you the goods. You should therefore expect the price you pay to reflect the payment of UK duty - if the price is very low, UK duty has probably not been paid.

In addition, cigarettes and hand rolling tobacco must bear UK health warnings and fiscal marks, and containers of spirits that are larger than 35cl must bear a UK duty stamp.

If the online retailer you're buying the goods from does not pay UK Excise Duty before they send them to you, or the goods do not bear the relevant UK markings or warnings, the goods can be seized by customs on arrival in the UK, and you may not be able to get a refund on their value. It's therefore a good idea to check with the retailer that all these requirements have been met.

Maybe customs just seized them because they lack UK health warnings and the UK Excise Duty wasn't paid before hand?

Possible, but I'd expect to have heard from customs by now - It's happened to me before importing spirits and I got a customs letter about a week after the seizure. Seven weeks after the order shipped I'd expect to have heard something.

Either way - communication is key!
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June 14, 2012, 04:53:33 PM
 #99

Possible, but I'd expect to have heard from customs by now - It's happened to me before importing spirits and I got a customs letter about a week after the seizure. Seven weeks after the order shipped I'd expect to have heard something.

Either way - communication is key!

What did they tell you when they seized the liquor?
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June 16, 2012, 06:08:06 PM
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Possible, but I'd expect to have heard from customs by now - It's happened to me before importing spirits and I got a customs letter about a week after the seizure. Seven weeks after the order shipped I'd expect to have heard something.

Either way - communication is key!

What did they tell you when they seized the liquor?
They gave me a letter with the tracking number of the package and a note on why it was seized (A combination of no UK safety labels etc + high thujone content).

The OP last posted more than a month ago, hasn't answered any of the people in here who've not received deliveries, has anyone actually heard from the guy since May?
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June 16, 2012, 08:11:20 PM
 #101

My girlfriend got a mail from the support service already this month, when they told her they shipped the carton that got stopped at the customs office.
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June 16, 2012, 10:22:00 PM
Last edit: June 16, 2012, 10:39:57 PM by hoki
 #102

Hello everybody! All emails responded. I am extremely sorry for the delay - we've got an insane number of incoming emails combined with some family stuff going on, but now we're going full speed.

Also, the British seizure rate went pretty high up, so it is better to abstain from ordering if you're from the UK for now. We can only refund 50% if you show us proof of seizure, so order at your own risk!

Good luck!
If you actually get the guy to respond to the support email can you ask him to come on here and tell me what they're doing about my 21BTC order that seems to have vanished into the abyss?

Responded. I am sure we can figure something out, as you're a repeat customer and received your previous order fine.

My girlfriend had one stopped at customs. Was shipped on June 1 was arrived at customs office 2 days ago. lol
They say they want a receipt. Yeah, right Tongue

Yes, we would need a receipt before we can issue a refund. Why didn't you contact me directly about this? Let me know if the issue got sorted out.

There seems to be a bug in your bitcoinaddress system. I recently did 2 orders right after each other, and i got the same payment address for both the orders. I didn't really think about it so i paid for both orders to the same address, and now the last order is gone. Kinda annoying considering i've actually paid for both orders

It happened again today when i tried making 2 orders right after each other and got the same payment address for both the orders. Sent you an e-mail about this on your supportmail by the way! And i can still really vouch for cigs.eu, this is the first time i've ever had any problems with them after about 10 orders Smiley

Julia looked into it and couldn't find the second payment. Let me look into this and I will get back to you asap - normally we should have received it.

I waited a couple of weeks and got no cigs, they told me to wait 35 business days, I waited that long, no cigs, sent them a couple of emails, got a PM back 3 days ago saying they would respond to my email soon, yet no response as of yet.

I'm out 21BTC as well and have been waiting since April, its pretty ridiculous. All I wanted to do was smoke a few cigarettes, lol!

I have personally responded to your email and haven't heard back from you. Maybe that's because of the questions I'm asking? I have just tried again, let me know if you received it.

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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June 16, 2012, 11:18:47 PM
 #103

My girlfriend had one stopped at customs. Was shipped on June 1 was arrived at customs office 2 days ago. lol
They say they want a receipt. Yeah, right Tongue

Yes, we would need a receipt before we can issue a refund. Why didn't you contact me directly about this? Let me know if the issue got sorted out.


I think you are misunderstanding. The customs office says they want a receipt so they can charge me the tax. If I don't send them the receipt, or in this case my girlfriend, they'll just return it to the sender.
I can mail you a copy of the letter we got from the customs office. It's in portuguese, not sure if it will be of much use to you.
We can wait for this carton to go back to you and for you to reship it as we're waiting for another order already.
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June 16, 2012, 11:48:03 PM
 #104

There seems to be a bug in your bitcoinaddress system. I recently did 2 orders right after each other, and i got the same payment address for both the orders. I didn't really think about it so i paid for both orders to the same address, and now the last order is gone. Kinda annoying considering i've actually paid for both orders

It happened again today when i tried making 2 orders right after each other and got the same payment address for both the orders. Sent you an e-mail about this on your supportmail by the way! And i can still really vouch for cigs.eu, this is the first time i've ever had any problems with them after about 10 orders Smiley

Julia looked into it and couldn't find the second payment. Let me look into this and I will get back to you asap - normally we should have received it.

I sent you a PM with the blockchain info and such to prove i'm not trying to misuse your trust Smiley
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June 17, 2012, 08:39:25 AM
 #105

There seems to be a bug in your bitcoinaddress system. I recently did 2 orders right after each other, and i got the same payment address for both the orders. I didn't really think about it so i paid for both orders to the same address, and now the last order is gone. Kinda annoying considering i've actually paid for both orders

It happened again today when i tried making 2 orders right after each other and got the same payment address for both the orders. Sent you an e-mail about this on your supportmail by the way! And i can still really vouch for cigs.eu, this is the first time i've ever had any problems with them after about 10 orders Smiley

Julia looked into it and couldn't find the second payment. Let me look into this and I will get back to you asap - normally we should have received it.

I sent you a PM with the blockchain info and such to prove i'm not trying to misuse your trust Smiley

Yep, all good Smiley We link payments to specific orders, and you placed only one (but sent two payments). All sorted out, thanks for being a repeat customer!

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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June 17, 2012, 02:32:57 PM
 #106

Hello everybody! All emails responded. I am extremely sorry for the delay - we've got an insane number of incoming emails combined with some family stuff going on, but now we're going full speed.

Also, the British seizure rate went pretty high up, so it is better to abstain from ordering if you're from the UK for now. We can only refund 50% if you show us proof of seizure, so order at your own risk!

Good luck!
If you actually get the guy to respond to the support email can you ask him to come on here and tell me what they're doing about my 21BTC order that seems to have vanished into the abyss?

Responded. I am sure we can figure something out, as you're a repeat customer and received your previous order fine.

Yeah, UK customs have been a complete pain, so I can understand that! I've had a bunch of stuff on its way to me on valuations of like $30-50 and it's ALL been stopped lately.
Apparently it has something to do with the olympics, although I'm not sure why that would necessitate customs searches...

A couple of pages ago you said the first two cartons had been shipped - any chance you could ship the third carton from the order to a different address? I think it's possible my usual address now flags in the database given the amount of customs charges I've been subject to lately.

As for proof of seizure - my mail to my normal address is getting forwarded by Royal Mail to where I am currently, but I'll be back there briefly next week and I'll see if anything has not been passed on properly.

Cheers for finally coming back to the thread!
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June 18, 2012, 03:38:17 PM
 #107

There seems to be a bug in your bitcoinaddress system. I recently did 2 orders right after each other, and i got the same payment address for both the orders. I didn't really think about it so i paid for both orders to the same address, and now the last order is gone. Kinda annoying considering i've actually paid for both orders

It happened again today when i tried making 2 orders right after each other and got the same payment address for both the orders. Sent you an e-mail about this on your supportmail by the way! And i can still really vouch for cigs.eu, this is the first time i've ever had any problems with them after about 10 orders Smiley

Julia looked into it and couldn't find the second payment. Let me look into this and I will get back to you asap - normally we should have received it.

I sent you a PM with the blockchain info and such to prove i'm not trying to misuse your trust Smiley

Yep, all good Smiley We link payments to specific orders, and you placed only one (but sent two payments). All sorted out, thanks for being a repeat customer!

Thanks alot Smiley Excellent service makes me happy! He sent me a new carton without being 100% sure i actually sent the repeat payments. Just want to stress that cigs.eu is very legit, and this is honestly the first time i've had any problems with an order (which he solved in a very pleasing manner)!
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July 14, 2012, 11:57:32 AM
 #108

Solved the mystery of the missing order finally  Grin

Two customs seizures in a row  Undecided  Got the letters handed to me today by my neighbour. Have emailed hoki both letters, at the time of the order cigs.eu still had a full reship policy for the UK but obviously it'd be crazy to do so now so hopefully we can work something else out, guess I'll be taking a fairly big hit on this one but that's life  Roll Eyes

Advice to potential UK buyers - wait until after the olympics when they send all the current customs temps home  Wink
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October 14, 2012, 01:49:34 PM
 #109

If anyone is still ordering from CIGS.EU I would like to bring something to their attention.

I ordered 1 box of Marlboro Gold about a week ago, I've not received it yet and I'm not expecting it to come in this time range, that's not what I'm here to say.

Check your invoices.  My invoice has been totalled incorrectly, and an amount equal to the total of my incorrectly totalled invoice PLUS £1 was charged to my account.  Detailed below.

Do you have an explanation for this Hoki?  Even with these additions the cigarettes are still cheap, but this shows possibly massive incompetence and a untrustworthy business.

It was £21.55 for the cigs and then £7.15 for postage, in my maths, and the same maths used by the entire world, that equals £28.70.  It was totalled to £28.71?

Then, it was £29.71 that was removed from my account.

You may say its only a 1p miscalculation and a unaccounted £1.01 overcharge, however, to me atleast, it seems it's small enough to go unnoticed by most, if he generates a high volume or customers, this extra revenue will amount to a large amount.

Explanations?
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October 16, 2012, 10:28:11 PM
 #110

Hello everybody! All emails responded. I am extremely sorry for the delay - we've got an insane number of incoming emails combined with some family stuff going on, but now we're going full speed.

Also, the British seizure rate went pretty high up, so it is better to abstain from ordering if you're from the UK for now. We can only refund 50% if you show us proof of seizure, so order at your own risk!

Good luck!
If you actually get the guy to respond to the support email can you ask him to come on here and tell me what they're doing about my 21BTC order that seems to have vanished into the abyss?

Responded. I am sure we can figure something out, as you're a repeat customer and received your previous order fine.

My girlfriend had one stopped at customs. Was shipped on June 1 was arrived at customs office 2 days ago. lol
They say they want a receipt. Yeah, right Tongue

Yes, we would need a receipt before we can issue a refund. Why didn't you contact me directly about this? Let me know if the issue got sorted out.

There seems to be a bug in your bitcoinaddress system. I recently did 2 orders right after each other, and i got the same payment address for both the orders. I didn't really think about it so i paid for both orders to the same address, and now the last order is gone. Kinda annoying considering i've actually paid for both orders

It happened again today when i tried making 2 orders right after each other and got the same payment address for both the orders. Sent you an e-mail about this on your supportmail by the way! And i can still really vouch for cigs.eu, this is the first time i've ever had any problems with them after about 10 orders Smiley

Julia looked into it and couldn't find the second payment. Let me look into this and I will get back to you asap - normally we should have received it.

I waited a couple of weeks and got no cigs, they told me to wait 35 business days, I waited that long, no cigs, sent them a couple of emails, got a PM back 3 days ago saying they would respond to my email soon, yet no response as of yet.

I'm out 21BTC as well and have been waiting since April, its pretty ridiculous. All I wanted to do was smoke a few cigarettes, lol!

I have personally responded to your email and haven't heard back from you. Maybe that's because of the questions I'm asking? I have just tried again, let me know if you received it.

Any answer?
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November 12, 2012, 04:00:53 AM
 #111

Any news on what shipping is like to the UK now?

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November 12, 2012, 04:10:26 AM
 #112

Any news on what shipping is like to the UK now?
Don't even try. I lost 21.9BTC on an order and hoki's no longer responding to my contact requests.
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November 12, 2012, 10:21:00 AM
 #113

Any answer?

PM sent, problem solved.

Any news on what shipping is like to the UK now?

No good. We will update once (and if) the situation gets better with shipping to UK.

Don't even try. I lost 21.9BTC on an order and hoki's no longer responding to my contact requests.

I am responding, and you didn't "lose" the BTC, it was on your own risk as you were aware of the likelihood of a seizure.

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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November 12, 2012, 11:35:40 AM
 #114

I am responding, and you didn't "lose" the BTC, it was on your own risk as you were aware of the likelihood of a seizure.

This would be a little problematic. From your original post in your thread:

Smokers, rejoice! Cigs.eu now accepts Bitcoins! We ship cigarettes from Eastern Europe and guarantee worldwide delivery!

From your money_back_guarantee page linked in that post:

Quote
Concerning the delivery, every country has its postal regulations that allow the buyer to refuse the delivered package and return it to the sender free of charge. Our 100% Money Back Guarantee covers this and we will return your money back in full in case we receive a refused package back. We cannot guarantee that import duty taxes will not be charged in every country. In cases when payment of duty taxes is requested, the buyer is always free to reject the order and ask for his/her money back. Money will be credited to the credit/debit card used to purchase goods on our website as soon as we receive the refused package back.

Other than the lack of any mention of Bitcoin, it would seem you're on the hook to refund.


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November 12, 2012, 02:19:30 PM
 #115

Other than the lack of any mention of Bitcoin, it would seem you're on the hook to refund.

Your last quote is spot on!

"Our 100% Money Back Guarantee covers this and we will return your money back in full in case we receive a refused package back."

We didn't receive anything back in Shadow383's case, as the cigarettes were destroyed (as mentioned in the Customs Seizure letter he received).

Plus to that, if you read our Terms and Conditions, you will see the following:

"Cigs.eu refunds its customers only after receiving the returned orders back. We cannot be held responsible for the orders destroyed or lost by the customs house on the territory of the customer's country."

I hope this helps shed some light on the situation.

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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December 08, 2012, 01:58:42 PM
 #116

i have buy 3 pack the 8 november and today i have no received my pack, hoki, i have send you 3 mails, and the only response is wait one week more today i ask you to send me my pack in a urgent post mail and you pay for this, because me i have pay 7.95 euros for each packs, it's really expensive. or to give me my money back

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December 09, 2012, 09:02:27 PM
 #117

i have buy 3 pack the 8 november and today i have no received my pack, hoki, i have send you 3 mails, and the only response is wait one week more today i ask you to send me my pack in a urgent post mail and you pay for this, because me i have pay 7.95 euros for each packs, it's really expensive. or to give me my money back


As we have answered you in our mails, please allow the time mentioned in our ToS for the cigarettes to arrive (delivery to France can take up to 6-7 weeks).

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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December 10, 2012, 03:46:34 AM
 #118

No clove cigarettes. Sad.
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December 12, 2012, 04:38:03 PM
Last edit: December 18, 2012, 02:13:22 PM by rouhaud
 #119

i waiting again my 3 pack from 8 november and i hope to received them before christmas !!! but today the 18/12/2012 nothing received

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December 21, 2012, 12:47:34 PM
 #120

don't buy your cigs on this shop, because i have paid by CB 3 packs since the 8 november 2012, today it's the 21/12/12 and i have nothing received, hoki just say me waiting !!!!

THIS WEBSITE IS A THIEF !!!

Money back garanted he say, but me i have no received my pack, but my money is no back .

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December 21, 2012, 12:51:59 PM
 #121

rouhaud, please stop spamming. We have replied to your email and explained you the reasons for the delay.

http://www.cigs.eu — The Europe's leading discount cigarette shop. Worldwide shipping. Now accepting Bitcoins. Affiliates click here.
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December 21, 2012, 01:36:14 PM
 #122

I ordered a box on 02/10/2012, he's told me they were seized by UK Border Agency, but I've received no letter, and he told me this 3 weeks ago, I informed 3 weeks ago I'd received no cigs or letter, and I didn't get a reply!

Hoki? 
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December 31, 2012, 01:07:47 AM
Last edit: December 31, 2012, 01:29:32 AM by hardleyouth
 #123

I ordered a box on 02/10/2012, he's told me they were seized by UK Border Agency, but I've received no letter, and he told me this 3 weeks ago, I informed 3 weeks ago I'd received no cigs or letter, and I didn't get a reply!

Hoki?  

Exact same story here. I never received a letter either and Hoki accused me of lying at one point. I've not heard anything from cigs.eu since June, 21.15BTC down the drain.

A week later to my post, still no letter, still no reply, neither to this nor my messages, STILL NO CIGS!

I think it's safe to say this is a scam now, I guess that's some £28 down the drain too!
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January 09, 2013, 01:05:58 PM
 #124

rouhaud, please stop spamming. We have replied to your email and explained you the reasons for the delay.

However, you haven't applied to mine? There has been no answers or communication to or for me for weeks?
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January 15, 2013, 03:12:24 PM
 #125

hoki,
now we are the 15 January, and nothing received !!!

i confirm you are a thief

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February 12, 2013, 07:36:42 AM
 #126

I have placed several orders from this site over the past year. Now the most recent order of Dec 2012 has not yet arrived and since 2nd of February I have send various messages on the cigs.eu site and have not received a response. All the previous orders arrived within 2 or 3 weeks.
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April 02, 2013, 05:58:05 PM
 #127

I really want to buy cigarettes with bitcoin, but this site just seems way to shady.

Anyone know about any other site that could accept bitcoins?
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April 03, 2013, 07:59:53 AM
 #128

I really want to buy cigarettes with bitcoin, but this site just seems way to shady.

Anyone know about any other site that could accept bitcoins?

http://www.google.com/webhp?hl=en&tab=ww#hl=en&sclient=psy-ab&q=cigarettes+for+bitcoins&oq=cigarettes+for+bitcoins&gs_l=hp.3..0i22i30.2541849.2552102.15.2552355.33.17.2.3.3.1.1386.12598.5-8j3j5.16.0...0.0...1c.1.8.hp.O4eTwBkoxp0&psj=1&bav=on.2,or.r_qf.&bvm=bv.44697112,d.cGE&fp=27880e07605e9bd5&biw=1440&bih=672
Smiley
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April 03, 2013, 12:52:04 PM
 #129


The only site I find is http://www.bitcoincigs.com/. And I can't find any information on them. They don't have a facebook, and they are not on the bitcointalk forum. Except for the testimonials on their website they don't have any reviews from users that I can find googling. also their online testimonials are all in a span of two months from a year ago, then nothing.

It seems really unthrustworthy.
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April 03, 2013, 02:15:01 PM
Last edit: April 03, 2013, 02:55:15 PM by bitcoincigs
 #130

The only site I find is http://www.bitcoincigs.com/. And I can't find any information on them. They don't have a facebook, and they are not on the bitcointalk forum. Except for the testimonials on their website they don't have any reviews from users that I can find googling. also their online testimonials are all in a span of two months from a year ago, then nothing.

It seems really unthrustworthy.
This store will be officially launched during the next week, as soon as it happens, there will be an official press release, at all bitcoin resources, including at bitcointalk.org
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April 03, 2013, 03:07:31 PM
 #131

The only site I find is http://www.bitcoincigs.com/. And I can't find any information on them. They don't have a facebook, and they are not on the bitcointalk forum. Except for the testimonials on their website they don't have any reviews from users that I can find googling. also their online testimonials are all in a span of two months from a year ago, then nothing.

It seems really unthrustworthy.
This store will be officially launched during the next week, as soon as it happens, there will be an official press release, at all bitcoin resources, including at bitcointalk.org


cool Smiley


will it be possible to buy less than three cartons? for a occational smoker like me that's a lot.
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April 04, 2013, 06:29:04 AM
 #132

will it be possible to buy less than three cartons? for a occational smoker like me that's a lot.
no, sorry, minimum three cartons
only
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April 04, 2013, 02:48:01 PM
 #133

I really want to buy cigarettes with bitcoin, but this site just seems way to shady.

Anyone know about any other site that could accept bitcoins?

If you're looking for escrow and transparent reviews, you might like this - https://www.bitmit.net/en/user/only Wink

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April 11, 2013, 11:20:21 AM
 #134

well the shippping cost its 1Bitcoin = $170 USD Huh?
how the cigs.eu make the price in bitcoins? calculations?

thanks

Supporting all decentrelized & anon coins Smiley
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May 06, 2013, 01:51:02 PM
 #135

don't buy on this website me i never received my last buy i spent 76 euros for lost

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May 06, 2013, 06:22:08 PM
 #136

don't buy on this website me i never received my last buy i spent 76 euros for lost
thanks

Supporting all decentrelized & anon coins Smiley
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