Bitcoin Forum

Hey guys,

I'm in a pretty bad situation with a big poker room. I created an account in june and deposit around 14.5k with btc, played and took my bankroll until 37k more or less. I cash out 5k in mid-august, everything is fine, and kept on playing.

On august 31th they cancel my account for "inconsistencies" without precising which ones. I try to contact them and 10 days later they ask to have a Skype with me to verify I'm a real person. I was lost in the mountain with a very poor internet connection to I ask to do it like 5 days later, and here begins their complete unprofessional and irrational behaviour :

- on the 12th of September I give several possibilities to organise the Skype, no answer
- on the 22th of September, new mail, no answer
- on the 22th of October, new mail, no answer
- on the 10th of November they FINALLY answer !! My account is definitely closed for inconsistencies I still don't know about them but they're gonna send my 32k back, ok !
- on the 30th of November : "Hello, sorry but we'll actually reimburse just de deposits, send us a BTC address to receive the corresponding 9.5k" : a 22k loss for me !

Do you guys know which levers I have to put pressure on them and get my money back ? I'm getting exhausted about their tardiness and I feel I have no power to make them since everything is so opaque.

Thanks a lot ;)

When you say 32k, do you mean USD or BTC? this is some important information which you need to tell us. That's lots of hassle considering you've been constantly contacting their customer service for some months now.

Pretty sure this must be dollars but who knows. One thing I would like to point out is put up some links about the encounter, anyone can throw accusations and put them here so people can take a look. Also, mention the website and screenshot your online interaction with them to solidify your claim against them.

Which poker site do you play? I disagree with the words "inconsistencies" that will keep gambling account locked, means having to keep playing and that's a detrimental rule for gamblers because there will definitely be a problem in the future like you

Maybe you are joining in a bad reputation online gambling platform.

I do not blame you OP for there are really many bad gambling platform nowadays and this is why some of the users here had been starting a thread regarding on the same problem. So, next time OP join a good gambling platform. I can recommend you try the Betnomi where you can do actually both sports betting and playing in casino. There are others that are good as well and you just learn to know what are those good gambling platform now that are operating.

You should state the casino or poker site that in question here or else we're just talking about a theory of yours. Well, it's not a nice behavior by this casino this isn't just a few bucks involve and pretty sure you have difficulty to get that winnings for about two months. I think this kind of situation is a lesson that you should not leave huge amount of funds in an online casino but that depends on the trustworthiness of the casino.

I think it will really make more light if you provide the site, the proofs, the conversation you had in this poker room etc., that may be of help to others and they may help you as well in return.

Sorry to hear about your problems, but you need to provide more info. I am especially interested in the name of the platform your played poker on.
Have you checked the sites Terms and Conditions regarding restricted countries and locations? Could you be residing/accessing the site from a country that is not allowed according to their ToS?

I have a thread that discusses such problems. Take a look > https://bitcointalk.org/index.php?topic=5278411.0. In case you have gambled from a restricted jurisdiction, one possible punishment could be exactly what you stated. They will return your original deposits and the money you deposited, but confiscate all your winnings.   

Hey, what is the name of the room/website link?

Maybe the lack of inconsistency was due to the time that you are lost in the mountain with no internet connection but if that is not the case, I think you end up in an online casino that are making excuses and doesn't really want to pay your winnings, and like all people here you should provide the name of the online casino, and some proofs that you really played on that casino.

I guess we really need you to give us the name of the poker site that you played before we can give you the next advise. And just prepare all the evidence though, screenshots of chat, emails etc so that in case that the next step is to open up a scam accusation against this site, then it will be back up by evidences and proof and not on hearsay, she said, he said premise.

That is USD value for sure because He clearly mentioned that In OP that the amount in Dollar converted in USD.
and with 32k btc?thats insane win and really a reason for a gambling site to consider closure and run not to pay that amount.
Yeah Better OP disclose the Site here so we can check their behavior of operation and if they have some reputation cases.

I am sorry to hear your story.

First, it does not make sense if you deposit 14.5k because that is a lot of money to just use for playing gambling. It is the first mistake you made. It is "hot money" for the site and they will not let you get your money plus if you win much money from their site. Maybe you can tell us which gambling site that you got that experience.

We can't clearly make any notable decisions other than contact customer support if we can't know who or what poker room you exactly had your issues with. Not that I've never had any experience with a poker room though. If you don't want to disclose it here cause of some reason, try asking it out in reddit and publicly disclose the site so more people could help you. You can also avoid the specific numbers so those that refuse to give you back your funds won't trace the origin of the complaint to you, making it quite safe imo.

For these amounts you should definitely involve a lawyer. If you have some receipts or Screenshots from your account there should be a good chance to get your money back, even if the account is closed. It might be the case that as part of your deposit you managed to get a deposit bonus and for such a bonus special rules apply, you might needed to gamble a certain amount before actually being able to withdraw again. A lawyer should definitely be able to get your money back.

Start with their official support channels. Negotiate your case since you are not doing anything wrong. You need to present all necessary information if you wish to convince them of your circumstances. If they insist, you also need to insist until such point when all means of talking with them are exhausted.

Wait for your deposited money to be sent back to you. And then start making noises about them on different platforms including this forum, twitter, reddit, etc. Pressure them. If you wish, file a necessary legal complaint against them.

And you also need to drop the name of this particular dishonest gambling site.

This.  What poker site you played at?  A WPN site?  Pretty sure it's not one of the pure crypto sites.  Traffic in those sites are low.  Lol.  And from my experience regular poker sites always ask for ID and proof of address once you withdraw.  There's no going around this.

32k$ of course ;)

Here are some screenshots :

https://i.gyazo.com/262435b6cfa6cc4e21d402ebe662a69e.png
https://i.gyazo.com/7bbff92251e6908babc2b762b451d33d.png
https://i.gyazo.com/88af0aaecd5b873cdfc4d64ec78406c2.png

I've been using a VPN ? Yes, the same as I use everyday to go on internet. Is it forbidden ? It depends ! It's not mentioned in the English terms and conditions, but it is in the Spanish ones !! Is it a sufficient proof to assume I'm not the person behind that account ? Certainly not

For the moment I don't wanna tell the name of the poker room since I'm still negotiating with them.

In case they refuse, I'd like to contact askgamblers.com, have you heard about them ? Are they efficient ?

Thanks a lot

^  No, not VPN.  WPN, Winning Poker Network.  Sites like ACR and other smaller skins in the network..

Anyway, using a VPN is a huge red flag for the sites I know of.  What site were you playing at?  

Edit:  I've had all withdrawal problems resolved and it never came to going to sites like that.  There was the PPA, Poker Players Alliance some time back.  Not sure if it's still around tho.

Would be better if you tell us what casino you were playing on. Not sure why you wouldn't want to tell us their names just because you are negotiating with them. Things would probably go faster if they feel pressured once you reveal the casino name.
Also we might be able to see if other people faced similar problems or not and how it was resolved. If this is a regular thing , would be best if everyone avoids that casino.
You can try contacting askgamblers and see if they are listed. You will be able to open a report against them and they will have to respond or else get bad reputation over there.

Your really in the bad situation there, your winnings will be lost if you will accept their offer and 22k is a big amount especially if it is in USD as you didn't state whether the money is in USD or via other currencies.

It will be good if you can drop more details here also like what platform or link of the website that you currently experience the problem so our fellow members here can give you a better advice especially if they have a good experience in that platform. It will be good also if you can drop some  of your evidences in order to defend your claim so the accuse party will need to answer it via here if they have some representatives in this forum.

I think that is smart to not tell name of casino. It is better to first give them chance to fix it and not escalate the matter. But as it looks it is already going on for almost 3 months. And at some point patience have to end. Of course do hope, if they will not return his money, he will tell us the name of the casino.  

This might be the main reason on why they do say about inconsistencies yet if not all then majority of them doesnt really allow on using VPN.

For now the best thing to do is to wait up for their response but its quite not ethical for them to tell the true reason or not saying direct to the point
on whats the problem.

I see that you wouldnt mention on what site we are talking on here yet you are in the middle of negotiation.Hopefully that you would able to get your funds OP!

It's fine to have the name of the site in public as long as OP can provide legit information. Chance is already given. 3 months should be enough for that casino to somehow give OP a better view of the status of the case.

If the name will be provided, then it might increase the chance to reach the site owners. It will also be a door for that site to prove that their service is good and they can solved whater accusations being thrown to them.

if you think you didn't break any of their ToS or didn't break any law on your area why not bring it to the authorities and request for an investigation. also, some guys have already said it. it would be better to reveal the name of the poker room so gamblers can avoid it and prevent them from experiencing what you are currently experiencing.

From your screenshots, I think there is something that makes me curious.

https://i.imgur.com/8QMH7CV.jpg

Perhaps, the IP that you use for registration and to play the games and to withdraw is different, so the casino suspicious that your account is not the same person. If that so, they can block the account without having a chance to withdraw your money.

Perhaps, you can explain more details about your registration, playing the games, and withdrawing your money, so you can know if something is not right. Usually, the site has a detailed login that users use, and users can use a different IP to enter the site. It seems the site does not allow someone to use VPN to register, login, and withdraw the money, but I am not sure about that.

Here is the thread for askgamblers.com https://bitcointalk.org/index.php?topic=5184298.0

You can ask for more details about them in that thread.

I hope you can get your money, at least you can get your initial money.

Everyone here is right,  you should provide sufficient proof that your accusations have a basis, in fact, we are not talking about a small amount here regardless if it is in USD or BTC because if I'm in your shoes I will be upset or worse get hysterical and might seek legal assistance right away but I couldn't believe that you deposited huge amount to a gambling platform not knowing if they are capable of doing such thing.

In order for us to give you appropriate advice might as well show us some proof including the name of the site so we could also avoid it if proven that they really did this.

Four hours before your message was this,

This has to be it OR The "inconsistency" the poker platform is talking about is the difference in the IP address the player logs in and the address indicated in the document he submitted.

......

IsaacOlmos, they already suspected you of irregularity. Your request to postpone the skype interview may have been taken as a delaying tactic so you can contact the person who they think is the actual owner of the documents.

Why not reveal the Site name here?it's your Right to open in public the site you are accusing so People here may find answers .

But obviously it is Using VPN ,That's far Bad for gambling sites But i believe that they Must give you concrete answer about your case since this is not small money that will be denying as the portion will only given to you.

Yeah, that's the best recourse you can do right now, go to askgamblers.com and ask for mediation, since you don't want to reveal it here in the community. In any case, just keep up updated here, whether the arbitration favors you or not.

This thread deserves to be in the scam section I understand that you are extending your patience, and you want to have a guaranty that you want to get your full money, but since they are only paying a portion it seems that they want to scam you, it's better to create a scam thread on the scam section, post all your proof screenshot and all of your conversation.

This is for awareness of the gamblers that are still playing in the gambling site and to show them that what they have done is wrong and they should return the whole money.

Read his other posts. He said that the English Terms of Service didn't prohibit users from using VPN. Though the Spanish one does mention. So what if a person who can't read Spanish plays in that casino? He won't know that he isn't allowed to use VPN.
So if OPs account gets blocked because of VPN, that would be unfair and he still can claim for his deposit + profit

Ruin what reputation? No ones reputation is being ruined by mentioning the name.

I think since you already Admitted using VPN in which Online gambling Discourage us to do when playing then Nothing you can do but to accept the offer or get nothing at all.
They can use that ground for your denial so as long as they are trying to Fix the issue by offering you that certain amount?and as that is much higher from Your initial capital.
Consider this as you Lose that 22k while playing and the 9k$ is your take home.
and don't argue anymore because that site is More generous than other sites.

Good luck with the negotiations OP. We're just tuning in on how that poker site will handle the situation. But as you know, there are a lot of crypto casinos that don't allow VPN to access them.
Since you have been in touch with them, we have to wait and again, good luck.

That's one part where I doubted his story as I don't think casinos would be that dumb to omit a very important rule in translation. We have no way to verify his claims on this since he refuses to even mention the name.

IsaacOlmos must be lost in the mountain...again.

I hope @OP can solve his problem and get his money. I hope that the negotiations can have a win-win solution.

But it is a sample for people who use too big money, and suddenly, he might have broken the rule from the site, so he got into trouble now. Once you use too big money, the casino will not let you go away with the win money, and if you just make one mistake, they will get you and your money even for a small mistake. So if you don't want to get that experience, you don't have to use big money. It is a lesson for us which we need to be careful with our money.

That's confusing indeed, as this information is very important changing or omitting it will make a big impact to the entire
rules and like what you have said, it's  a dumb move if the site omit it.

Nothing that we can do about to this, only OP can give some update if he able to communicate and have a good deal
from the site owner and bring good negotiation with his concern,.

Gambling sites will never block your account for long break, only they will take a look at is there any changes in the login pattern like IP address or else you can keep on gamble whenever you want. So I guess you are talking about some poker site which is not having really good support system.

Tell the name of the site where your funds got blocked, if it is available in Bitcointalk at some form then it is possible to give some pressure to give your funds back.

Did they give you any idea of what some of the inconsistencies were ? If yes, would you mind listing them?
I would accept the the remaining deposit of 9.5k first and then look for ways to get the rest of the money later, assuming i didn't do anything really bad intentionally.

Well, I saw an inconsistency in both of you, the site itself never tell about the cause of the block account, and that you also have to forget that using VPN is not permitted. Maybe that was an issue and even using different IPs, gadgets to use in accessing your account might sometimes get in trouble and asking your confirmation.

I'm afraid it was totally locked, $32k is really big, I certainly can't take that loss into my hands just because of that mistake.
One way that could help you is to contact them.

The prolongation of the process seems quite sad, but I recommend that you check the support section of the platform you are on before playing the games. It is very important to solve such problems as soon as possible.

This might be the case, VPN is the common reason casino why they block or disable an account. VPN is the bypass tool that users use if they came from a banned country, so inconsistency on IP on the IP's country range might be the reason. It's just the fault of the poker room that it didn't reveal the exact reason why the OP account is closed.

I think it's fair that the poker room reimbursed the deposit amount,  If ever OP is violating the TOS.

Every time i hear such stories, i want to ask such people: What do you think about? Why not to invest 1500 dollars and see how it will be going? Do you have so much money that the probability to lost 1.5 btc it's not a big deal for you?


Create topic in Scam accusations and maybe this will help you (it's good that even now hype on this forum can affect something)

For now this would be a good thing to be done rather than on just sitting and waiting up for their response.At least people would be aware on the
site we've been talking on here and also when the platform do saw that they've been the hot topic at the moment then that might be the time
that they will really be rushing up on resolving your issue so that the fire wont really be continuing on spreading some negativity impressions
towards them.So this would be a best shot to be done.Being blocked without any valid reason or doesnt seem they do care on resolving at all
will surely make you rage.

But as stated in his post, vpn is not prohibited in the english translation of rules and regulation,

However, I am really wondering why it was prohibited in the spanish version. This is the first time I heard that the rules was changed on the translation part. So, right now we can't really tell if this is really the reason or not unless OP will reveal the name of this poker website where we can see for ouselves its rules and regulations.

Sounds really bad. The big discrepancy here being the fact that you are in lost regarding why your account is blocked, especially in the midst of you getting a big win. Altjough it is not a fsult of your own, you have to admit you dropped the ball on the commitment department, you weren't able to adhere to the schedule you yourself set. Hopefully you get back the funds you lost, 32k is no joke. Problem here is nobody knows when they are about to encounter a big inconvenience like this, so you can't really put the blame on the guy, especially if he is an experienced high-roller. The problem is on the gambling site's end, in which they blocked thsi guy without any reason whatsoever, plus the fact that he doesn't even know if his funds are safe or if they were already lost.

Sorry but looks like you have not read the OP,He constantly contacting the Support and the site and the answer is the same,What OP wants is to Hear what is The Violation so he might understand that everything fall in this.

But looks like OP understand the situation ,Maybe He already accept the Offering of the site since i think that the VPN issue is what made this all.

also he did not come back here since day 1 ,Lets Hope that He'll come back for update and also for closing this thread because Since there is no mentioning of the Poker site on topic .

Besides that, we don't know what the reason for the gambling site blocked that person is. But I guess that is because of his connection of using a VPN, but I am not sure. We can hope that he can solve his problem without too long, and he can get his money if the site admitted that they made a mistake. But if the mistake is from that person, hm I don't know what will happen because it is coming from the casino to decide.

About the Spanish language, maybe the casino needs to have a translator to the English language, so people who come from out of Spain will know the rule, and they will not try to break it. That will what we can suggest to that site.

If you did not commit any violation then  for sure we can sue that company,Would you drop the name here so at least for checking of their reputation?

Because that is very sudden when you are a complying Gambler yet this things happen that's not fair.

but seems like the VPN is an issue here?anyway mind updating this thread if what happen so the Mods might consider closing this.

That's a huge amount if you can't negotiate then it's better to post the name of the site so you can warn others of their practice, some of the gambling sites when reported in the scam section, are coming out to answer all the allegations, it could become positive results if you can create a thread in the scam section, they don't want their site listed in the scam section, it will affect their business.

That's such a big amount I will do everything to get it some people are reporting issues with the gambling sites they are working with, but those are just a small amount


You should get a copper account so you can post images when the time that you are ready to create a scam accusation

This is open for discussion there are similar issues like yours, you can win or lose the argument it's how you present it

That's the right thing to do but do set up a time frame for this

I believe Bitcointalk is far better than askgamblers.com you can have an open discussion here.

I am so curious about the name of the gambling site, based on the chronology that you tell in the opening post,
it's like the gambling sites you use have a bad reputation. I can understand why you are trying to recover your
blocked funds, because 32k $ is a very large amount. It would be unfair if they ended up refusing to return,
because it was only because of VPN use. Therefore it is very important to read the TOS before deciding on
a deposit at gambling sites.

And yet they did, I was kinda surprised since it's quite a big poker room, not a new one.

I gave them a deadline in a few days, you guys will know the name of the poker room if they don't respect it.

And about the "suspicions" on my story and the Skype call, I guess you cannot have suspicions on someone just because he was on holidays and asked for another date. I mean people can have no connection, or just don't read the e-mail in time, or be at the hospital or whatever. You don't just block 32k because I wasn't available like 12h after their e-mail, if you professional you try to investigate, and you solve than matter in one week by rescheduling the Skype call on a new date, end of the story. It's been 3 months now.

3 months is such a long wait for such a huge money we have guys here got scam with just hundreds of dollars and yet they create a lot of thread and posts almost every hour about the site that scammed him, I commend your patience on this issue.

We are waiting for the name of the site hopefully they have an official thread here and the representative is also active here so they can address the issue when we tag them about your issue, if they do not have one, I'm sure they will be alerted or they will know it soon.

Okeeeey, nothing changes, I explained them what I told you guys, they waited for like a week and copy/pasted exactly the same email they sent previously.

They also asked me for the third time a valid BTC address, even if I included one in my last 3 emails. I think they don't even read carefully what I write.

Alright, so the poker room is Bodog, here is their terms and conditions in English, they doesn't specify anything about VPNs...

https://i.gyazo.com/10c65017835ae742bc7a35a08c3cf3a3.png

So they don't specify anything about VPNs in their T&C, and then assume I'm not the one behind the account because I use one, block everything and "exceptionally" offer be to reimburse my deposit, which would be a 22.5k loss for me.

Now I think I'll contact askgamblers, do you guys know about them ? Are they efficient ? Do you guys know any other option ?

Thanks !!

Sorry for your loss my brother. This is a big amount and Bodog should refund it in full if you deposited it at first place.
To be honest, Bodog is an old reputed regulated gambling platform so i don't expect them to offense anybody for any amount as they daily pay thousands for withdrawal. Now about the VPN, as you are in one of restricted countries it means that you have no right to access the platform by any method. It's not necessary to mention the VPN in TOS because it will be legal to use other methods. As it was clear that you are not welcome in this website, it wasn't that wise from you to deposit big amounts there .


I don't expect the issue to be resolved by posting a complaintin askgamblers; it's just a review platform that may help boost your case but no garantee that Bodog will pay attention to it. Just keep trying to get in touch with support and what are the solutions proposed, at least to get your deposits back .

There's a big possibility that you are not the only one that will get victimize here not everyone can read and knows Spanish, this is deceptive why would they not include that in the English version when they have it in the Spanish version.

You should create a scam accusation in the scam section this is for awareness for people aho are still playing on the gambling site with similar situation like yours and to warn other players.

I always wonder why a poker site would hold a player's fund. Isn't it in the interest of a poker club to process everything quickly? A poker site can never lose as they let the players play against each other.

Based on OP's testimony it was blocked because he violated their terms by using a VPN but OP claimed it is not in the English version of the terms of service so he proceeded in using a VPN he claimed it's an honest mistake and the poker site should not lock his funds.
The poker site should also include about the restriction of VPN in the English version of their TOS because it's quite deceptive.

Shitty deal. Glad to see at a minimum they are goin with industry standard and offering you back your deposit.

Not going to lie but your best option for getting some attention on this or at least a more well rounded community opinion would be to post on twoplustwo or something like that. This forum has absolutely no power or influence over bodog, to attempt to find a better resolution for you.

Personally unless there is anything that states taking the payout for your deposit absolves them of all legal claims against your confiscated funds I would take the money now, and then continue to fight through a lawyer. This of course only works if you are, and never were in violation of their ToS in respect to playing from a certain location.

Best of luck.

Does bodog have sort of subreddit community or bigger than that? I agree to the suggestion above by getting the sentiment of the bigger community that they have to get their attention and also to push them to act necessarily according to what's right. Could also be the biggest community for poker players worldwide but I don't know which is which.

Sorry for your loss Isaac.

I've read the story of OP through back reading of past pages, you get to see what exactly this poker site and him did.

...but you've been communicating with them using an internet connection and it's harder for them to believe your excuse for rescheduling no matter how poor your connection was.

I'm only trying to explain this from their point of view so let's see it again,
- They suspect you of playing from a prohibited jurisdiction and you used VPN as a workaround.
- They accused you of using a fake identity when you registered to their site.
- They asked for a skype interview to clear everything but you asked for a different date instead.
- They didn't buy your excuse since you've been replying to their email and they probably thought you're just buying time to get in contact with the person who they think is the real owner of the documents.

.....

I like what coupable said about the issue on VPN. You haven't mentioned if you were playing from a prohibited jurisdiction or not.

and whats worst is that those guys that spam accusse are unbelievable because they dont supply convincing proofs for us to believe them or let say a little of them are true but they are still annoying , they act that if the amount lost was huge but the op can be rich and he is still verry calm that his money can be returned .

is the site name bodog ? users below qouted the terms and use of the betting site where op is complaining . the name of the site was new to me and they dont have an ann thread or representatives on this forum . thats the consequence of playing external sites

At last you mentioned the site so now it will be easy to look at if what violation you have committed or what are those they want to put on you.

I'm sure this is a US based gambling and upon checking yeah they are a big gambling site that offers sportsbetting also so i assume this is not a typical scamming because that amount is too cheap for the said case.

It's not clear about the VPN but there are mentioned something closer.

Mind to update us again since yesterday what is their stand and what would be your faith?

This is such a shady business and I would never expected it from a big poker company. I find it very Important that share our bad stories here on the forum. Only if we make our fellow gamblers aware we can protect each other from more losses. The weight of a bad reputation on a big forum as ours should help to resolve such issues.

I am not surprised because these companies usually do copy and paste of T&C found elsewhere. Like others have correctly pointed out this is a very shady and sketchy behaviour which, of course, happens only when a guy is making some earned profit.

Shady sites tend to do that to put the player into a sticky situation that would otherwise cause them to abandon their funds if they find appealing for the hold not worth, they do this to hassle players that they find lucky in their tables. Contrary to what you are saying about fast processing as best interest, it is actually a good thing for them that they hold these funds because this means that the money will still be circulating in the website rather than the wherever the player will spend it.

In defense of these companies, they mostly offer the same thing so most T's and C's applies. I do not get one thing about it though, how come they still have players that are gullible enough to play in their site when they are sketchy and twitchy and all.

Still; no clarity about this case?since you have mentioned the site now have you told them that you are doing a Public report?

Their company is big enough for this case in which involving a small amount for sure they will be alarmed if some actions outside their knowledge is happening so better let them know that public is now aware about their action.
Better check the company's profile mate they are looking legit and this amount is just a peanut for them.

It is better for you to make a formal accusation against this casino in the forum, however I do not see anything that even remotely specifies that you cannot use a VPN on their service terms, and while I have always thought that it is a bad idea to use a VPN when you are gambling in a bitcoin casino it doesn't seem they have any recourse to hold your funds or deny your winnings, however as you may have guessed this is a process that is going to take a long time because no casino likes to lose money against anyone.

Since this issue had been going on for so long and you have yet to receive even an answer from the devs or the people who're supposed to help you, it would be better to file a formal accusation or a lawsuit against this site. 32k dollars is no joke as not everyone would be able to get their hands on it. Not to mention the stress you have gon through up to thispoint to earn that money. For the meantime, try to lay low on gambling and don't worry about the losses, since we can tell you're good at it, you'd be able to regain those lost dollars, even better if you get compensated for liquidated damages.

There is no site which does close an account based on *inconsistency* at the same time I do believe that if their customer service is that bad I don't think that's a good site that you are involved with. At the same time why did you post this here so long afterwards. If you do want people to help you , you have to make sure that you state everything in particular, all the sites , the exact information and etc. You have to make sure to reach out as fast as you can when an issue like this happens , the more time you waste the worse it's going to be.
I read the other comments and found that you were using Bodog , as soon as I tried to access the site in my area , which is Europe , they did close my access and told me that they don't offer the services in my area.
Now let's look at the facts:
1. Inconsistency is not using VPN "
2. VPN if it's not listed in T&C they cannot block your account and therefore you have to make an effort and file a lawsuit
      2.1 Inform the casino about it that you are going to do that and provide them with relevant SC and details so as why you are doing it
     2.2 Go to the court and hire the lawyer , this can clearly be listed as a fraud if it's supposedly true
     2.3 Make sure you go through with it since this is clearly a lot for money and thus you have to fight for it
     2.4 you can also try and make a post in spam accusations and maybe someone did experience this thing like you and would be able to help.

 Please make sure to make a post in **spam accusations** , I do believe this will get you more replies.

That's very important to determine what type of gambling are they, because it's not fair for many players who had their finds entrusted with them. If they don't attain every customers concern, I would rather thinks that's a scam exit of their gambling platform which have no real operation and replication from other legit sites. My advice to other gamblers, don't easily fall on promises of unknown sites, be smart enough when dealing with something you're not aware.

They don't have one, their sister site bovada have a subreddit but it's not that active though. The next biggest forum where he could share his case is probably SBR but I doubt they'll be pressured enough to change their decision.

It's because not all gamblers have the same experience and afaik bodog is one of biggest sportsbook since they're connected with bovada. For us it might seems like one of the worst gambling sites but for others it's probably the best.

What was experienced by the opening post is a lesson for all of us, to choose where to play gambling carefully. Always choose a trusted
gambling site, and don't forget to read the gambling site terms of service, in order to know the rules of the gambling site. And most
importantly, don't make a big deposit, always make a withdrawal every time you get a profit. For the enormous amount of losses suffered
by the opening post there is no other way, in order to bring this incident to court. So you can get justice and get your money back.

But he Played in what he thinks a Reliable and trusted mate ,check the site and it indicates a promising one.
Not just read but make sure to have a copy of their TOS because at some point theycan easily change this without you knowing this.
Well that is not the point here,because even f you deposit small amount but win big the withdrawal is still the same,if the site wanted to freeze you they can do it on their own.

Be careful will be the important thing that we must have before we try to deposit some money to playing gambling. We don't need to use more money to just playing gambling because that can lead us to lose all of the money. There will be an explanation from the site to him to be solved as possible. Maybe we can play gambling on the site that we already use before, and not trying to gamble in the new site or the site that we don't know the review.

Could be the reason but wouldn't patrons be suspicious of the experience if there are some in the bunch that experienced an inconvenience. For companies this bad, they should up their PR because this thread is not helping them in anyway to promote their website.

A good overview of casinos and how they perform is also provided by comparison sites like BTCGosu.com. This is run by the well-known Bitcointalk member efialtis and compares casinos according to certain criteria.

Efialtis also takes reviews of casinos offline with which there are problems. Happened in the past with well-known sites, for example with Cloudbet:

https://i.postimg.cc/V6hMKt7Z/screenshot-90.png (https://postimages.org/)
Source (https://www.btcgosu.com/blog/news/cloudbet-removed-on-btcgosu-due-to-open-scam-accusation/)

In this case, the review was also immediately taken back online as it turned out that the person who accused Cloudbet was lying.

Of course, you still can't assume that there won't be any problems with the casinos listed there. However, you still have a much better feeling if you at least know where you can turn to should problems actually arise.

T&Cs should be in place to protect both sides but what happens when most of these companies are behind Who Is Protection, domains are in some fancy jurisdictions and you name what else? We should admit that trusting these sites sometime is a matter of faith because they could disappear the very next moment (and that happened a thousand times already).

Sometimes it cannot be distinguish by just checking the site ,because look at this one involve they are at somewhat popular by just looking at the internet meaning this one is maybe legit site.
That would be fair enough ,depositing only small amount though OP made this safeties but He won the game and now is banning His account from withdrawal.
What?how come that court is mentioned here?and wait enormous losses ?did you really check the thread first? OP is claiming for the fund he get from winning so in totality He does not suffer losses but only for the claims he had from the site.

The company will always try to manage its reputation to get a good review from their customer. People who promote their gambling site will try to help the site gain more customers to play gambling. And they can get rewards from the referral.


That is why we need to find the right site that will not leave and scam its members. Although it is not easy, we can find the gambling site on this forum because we will get a good list of the gambling site with good reputations.

I must say that casino sites that are doing such things have been rampant in the online platform.
And I agree that intensifies PR and being knowledgeable towards the T&C would be really helpful for both parties.
But still it won’t assure fairness. Thus, researching of players’ experiences and depositing small amounts would be ideal.

What platform or website do you use, at least just to make sure you are using a trusted platform here. Besides, it doesn't make sense if they are only willing to refund you that much, because it's not even half of your bankroll. I am sure if you use the exact and trusted crypto gambling website here, maybe the problem will be resolved without such deductions, there is no good reason for them to cut your money.

If you are new in the gambling industry, it's highly recommended and preferable to play on the top gambling sites so that you'll have great experiences, top gambling sites have no issues with their deposits and withdrawals, they have active representatives on forums to address issues that come along the way, they have tons of promotions and giveaways two examples of this are Duelbits and Stake.com, so you'll know what to look for a new gambling site that you want to test.

The gambling site was Bodog and the money they're offering was based on his overall deposit which is what most casinos would do including the crypto casinos when they caught gamblers breaking their rules. He mentioned that he did withdraw some of his money before this all happened and that explains why they're only giving back $9k instead of the whole $14k. 

i think theres no scamming happened but it looks that the op also done something wrong making him experience something bad on his account . the site where he played is still there and it didnt leave and both of them are still comunicating and hoping to solve each of thier issues .

finding a right site or should i say a more trusted site is not that hard because this forum of ours are not scam friendly and mostly that can remain here are legit sites only . if you still find it hard on your side you need to be persistent and just try to find a trusted site because itl be worth it at end.

At least they are returning all his deposits. However, he will lose a huge amount of winning. OP must have missed something on their TOS, but the gambling site's support/admin is somehow off by not explaining details why his account is frozen and or what rule or what are they referring to by the term "inconsistencies".

As long as we don't try to use the casino from sources that we don't know, we will be okay and will not get scammed by them. But we need to read the T&C because many of us still do not do that, and if they have a problem, they will search for and read the T&C. Yes, it is not fair, and sometimes, the gambler in the side that is not fair.

That is good advice to people who new to the gambling industry and I will say that people need to read on here to find the right casino for them. But unfortunately, people just search from the search engine without knowing if that casino is good or scamming them. When we can play on the recommended casino or top gambling site, we will not have a problem or no issues about anything because the casino will make their members satisfy.

I think as what you say, and I only hope that both @OP and the site can solve this issue and clarify this matter.

I always suggest to some of my friends try on the site from this forum to prevent the scamming that might happen to them. They will at least found so many recommended casinos on here, so they can visit and play gambling on every casino they want.

It would be better if you include the website or the link of that website so there is someone who can visit it and tell his or her opinion about it, $37k is not a joke, it is huge money hoping that you can still get it, I don't have any idea about that website but it only means that you have entered a not good reputable poker website, I don't think that they have plans of turning back your money. This would serve as a good lesson for you so the next time you will do it, make sure that you are on a good and trusted website.

https://www.bodog.eu/
That is the site that OP had mentioned in his previous post. But as I tried to access it and do some site search but unfortunately this will appear.
https://i.imgur.com/Ee69a0D.png

I might give to the conclusion that OP's problem will be his location as this site imposed access banning to some countries (including mine).
Anyway, this will give some insight into how this gambling site Bodog works.

I agree with you. OP might have done something wrong or violated the casino's TOS that's why this happened to his account. However, I think it would be better for the site to answer complaints and inquiries of their customers, like what op has. They should make it clear about the problem or the issue so that it won't take so much time or almost a month to settle the problem.

But the company seems to be irresponsive and not caring about their reputation being damages?
or Either OP is not really giving the true updates here and just wanted to gain attention to make this thread a support to His claim.
While the truth is He really made a Mistake and not admitting here.

Remember that what we are having here is the Sole testimony of OP and the  answers he wanted us to believe, let  us not Jump easier as we can be used for some personal attack, We must hear real update and then assess who says true and not.

He's not giving us update it's been two days and yet no update coming from him, I have seen some gamblers having the same issue and they post almost every minute and they are spamming their thread just to get noticed on his issue but OP is different he is dilly dallying, the gambling has no announcement thread here, but there's a possibility that they will come down here to give their version of the story.

Players don't give any responsibility to read about the terms of their services while they are registering but they end up crying when they guilty of violating their terms even many don't recognize this as a violation and still wants their funds back.

When a site clearly mentioned that who are not allowed to play there then they are responsible for whatever things happens while they bypass it.

Backread must be hard https://bitcointalk.org/index.php?topic=5295710.msg55826676#msg55826676

but there are casinos that close account based on that. You can translate "inconsistency" with the player cheating. In IsaacOlmos's case, the casino suspects he's playing from a forbidden jurisdiction. I don't know what kind of security tech they used to unmask his real location but they did. The argument about VPN not prohibited in Bodog's TOS is already moot and academic.

I believe that IP addresses dictates in which jurisdiction a players on that point so they can easily determine and decide about this.

The only problem and not fair is they are allowing you to play first as long as you are not winning, they wanted to take your money from losing but will never allow you to take from them.

And i think this is cheating,they should have banned you from the very moment finding out you are from outside their jurisdiction.

and about using VPN if that is the real issue, then why not Banned all VPN available as it can be listed i believe.

I don't know what you're trying to say but using VPN masks a users real IP address on a surface level or at least it should.

I understand what you are saying but this is not the casino's problem. It is the player's responsibility to read and understand the terms first before depositing fund and playing. Don't they require players to check "I agree to the Terms" first before clicking "create account"?

It is my understanding that casinos investigate only if they suspect you of something or if you are winning big. There are casinos that immediately blocks players accessing their site from certain jurisdictions and Bodog is one of them [check fiulpro's post].

I don't think this is necessary to be honest if they already said players are prohibited from certain countries.

It's one of some gambling site's bad practice if you are violating their rules and is not aware of it, they will let you play, but when you won a big amount that's when they will show you your violation, in this case, OP did not know that he is not allowed to use VPN because in the English version there is no rule but in the Spanish version there is, if that is the case, they should block all English speaking country.

Yeah, maybe that will affect gamblers who don't read the TOS and only playing gambling. After they win some money, they confuse about withdrawing the money, and they realize that they already break the rules. Maybe the site needs to translate their site to the English version so people who don't know the Spanish version can know. Blocking all English speaking countries will not easy as it needs to block the IP.

There is another case in either reputation or scam accusation section in which i forgot to Bookmark that a certain Gambling site representative PM a gambler that He can arrange the settings even that Gambler is prohibited to Play in the sites Jurisdiction though this is not about VPN issue but the outcome is the same that when the Gambler win good amount of price he was allowed to withdraw several times but when he is trying to take all the winnings he was then questioned and with some arguments he was banned and closed the account.

I do understand that in a right point this is The Gamblers mistake because he allows Himself to be Baited and trapped but he has a Proof coming from that representative of luring Him to play.

But yet you are still correct that it is our right and decision on which site we will play and be safer.

Why don't you want to publicly name this poker room? This could help other people not get into the same situation as you. Is it written in their terms that you can't bring disputes to the public?
They already said that you need to create a topic in the scam accusations (https://bitcointalk.org/index.php?board=83.0) but there you will have to specify the name of their site.

he already revealed the Site name mate and this is what the gambling site is..


I also checked the site and it says i'm not allowed and they are only for Canadian citizen only.

Hope OP had already get their attention and this public exposure will let them Settle the problem .

This site was mentioned (https://bitcointalk.org/index.php?topic=5295710.msg55849471#msg55849471) by Kelvinid, but not by IsaacOlmos. And I didn't see the OP confirm his words. It would be much better if the OP himself wrote the name of the site. Perhaps this is a formality, but it is the victim who should name the culprit, and not those who somehow guessed what poker site the OP was talking about.

Unfortunately things are never so simple, we know this can happen with good and reputable sites as well, also even if something is not on the terms of service that is not going to stop many casinos to try to get their way, and finally you cannot withdraw your money that easily anymore,you have some rollover requirements even when you do not receive a bonus so even if you do everything right you may find yourself being in a position similar to the one the OP is facing.

Most of people too lazy for such hard things, like reading ToS of any service which they use. And many services (not only casinos) trying to use it against their customers if the situation needs it. So yeah, very good advice.  This will be a lesson to other people

He Does Mate here, I just quoted Kelvinid Posts because of the clarification that the Site only operates now for the Canadian people.


The Site is Bodog mate  and i had already checked it as well.

Call it bad or unfair practice but it's still not their problem if the players will use their platform without reading the terms and conditions.

Using VPN is not the main issue thrown by the casino to the player but the cheating or lying about his real jurisdiction by masking his IP address using VPN and submitting false documents to register.

Is it included in the terms that some countries are prohibited? Yes.
Does the casino think the player is from a prohibited country? Yes.

Totally agreed on this , as Gambling site is like a trap and games is their baits ,you will either lose by not reading TOS or Not having a Good knowledge in each Game you'll play coz even Knowledgeable fell what more those who knows a litte.

Finally clarification comes here , upon reading the OP and the replies ,i thought it is by using VPN bot now its cleared that Hi is playing Outside Canada? because that is what impose to BODOG covers of Jurisdictions .

Clearly in some post above that it is only for Canadian people and if you are playing outside then you are violating their TOS ,let's here what OP's comment on this one.

I had to reread their whole conversation to understand the other side. IsaacOlmos is stirring this whole deal to an issue about VPN but that's not what the casino is really saying. I already said in my previous post that the casino must have some tools that unmasked the real location of the player and they found out he shouldn't be playing there.
I don't know which of them is saying the truth but the argument about VPN use is clearly misleading to me.
 

OP is getting quiet after then.

I would like to know if OP had already get his money back.

If he is able to confirm that and find the reason. Maybe there is no reason to continue this and I think it was clear enough for us that only Canadian people are able to participate, this might OP is not allowed to this site as well.

If the casino has some tools that can reveal the player's real location, the casino should ban or block the player's account before he deposits or withdraws his money. But I guess that the casino will not do that as if the player deposit some money and they play the gambling, and suddenly, they win and want to withdraw the money, the casino will easily to say that "Hey, you break the TOS, and you are ban from here."

But why written in Spanish when they are only covering Canada or players from that County? does canada also have Spanish language? sorry for being a Noob but i have no idea about how does this appear to be in other language ? or is this a French since they have 2 dialects in that region ? Laurentian and Acadian.

Edit: have seen the OP's post and understand where this come from.

But anyway Since OP is being silent for a while , i assume that he fully understand and accept his Hopeless case here as the Main reason of account closure is Him playing from other jurisdiction .
And the Site is Good because they offering to return back His Bankroll even though they already found Him as Banable account.

that has been advised i remember once in other case about gambling site also and they tend to mentioned  Askgambler.com about how to resolve the issue . Hope this Helps

What tools can a poker room have that will allow it to determine whether a person uses a VPN or not? The site can find out what language is selected as the main language and what time zone is installed on your computer. However, all these are indirect signs that can't accurately say that a person is physically in another territory. In this case, the KYC procedure would be perfectly suitable, during which only citizens from permitted countries would be allowed to register, but this could alienate many players from playing on this site.

I've read something about piercing through VPNs but I don't know if that's true since I'm not an expert on tech stuffs.

Unless you are an expert, this is not something that we can decide on our own can we?

The conversations between Isaac and the casino tells us that KYC was already completed...but the casino is claiming Isaac used documents of another person.

Because it is our Laziness that they wanted to happen and Get into their traps, As long as you are not winning ,They don't care how many violations you need to break .but once you Win and specially large one ?then that's the end of the consent and the suffering will start.
It is our obligation to Check everything and prevent Being violators because their Eyes in on us the moment we enter their sites.

Then the gambling site should inform the gambler before they would give a penalty to the gamblers right. Though terms and condition of the gambling site already serve in the beginning of the gambling site but i guess whenever the gamblers committed violations in theri site they may inform them right away for them to be aware of their violations rather when you won a big amount on their gambling site there is where there violations shows.

I agree with that. If we do not check in more details what is written on the TOS, we can get into their traps without any longer. They can easily say that we break their rules, and we can not withdraw the win money. That is a sad part that many gamblers will get in the future, and we already read many sad stories from others saying that they can not get their win money. When that is related to our money, we need to double check before we do something.

Hi guys,

Sorry for the delay but I try to put a little distance between me and the story on an emotional plan (yes yes) since it's been a few months now and I just can't think every day about it otherwise I get crazy. Thus I usually do my "Bodog session" once a week more or less and today is the day.

Here are the last updates : They accused me to use a VPN which I accepted (but that again that wasn't written in the English ToS), and also that "the owner of this account is not the one whose personal details were used to sign up the account" which I contest, so I answered asking for more details i.e. what make them think I wouldn't be the owner, and giving them a BTC address for the withdrawal.

Since then, they copy/pasted the same mail 10 days later, asking one more time for a valid BTC address they already have

So I more or less copy pasted my previous e-mail with the same questions because they didn't answer my question one week ago, and here we are ! They haven't answered yet.

And guys sorry if I don't answer some questions, usually I don't answer because it's an information that is already in the thread. If there is any new question you wanna ask, please feel free and I'll try to answer them asap.

Really disappointed with the result but I see this as your fault as well since you are using VPN as this is usually not allowed to most gambling sites. It was really sad but supposedly they will return your money since it was probably not stated there TOS  but the problem is that you can no longer access your account and withdraw it. Your last hope is that they feel what you feel this time and give mercy to you.

This could be a lesson to learn to everyone who uses a VPN to bypass such restrictions. We don't need to do this, better to think about the consequences that might happen later and that possibly the lock-up of our account just like OP.

Do not be disappointed, maybe the reason that OP uses VPN is to protect his/her personal details. Maybe the state/nation that OP is in does not allow any form of gambling whatsoever. I do not see anything that OP did wrong in the case because there should be no way that a site holds the funds of the owner of the account, that is some form of extortion or withholding of funds.

Have you followed through with your plan about contacting askgamblers?
Did you receive the balance of your deposit or are they still holding it after you've sent them a valid BTC address?

I honestly don't think they will ever change their mind. They obviously don't feel any pressure to give the amount you've won.

This is what OP must do, try reaching askgambler because this is the Only institution Online that may help or even enlighten everything ( not unless they will also be denied by the accused site) to damage more of their reputation.
Yeah the Gambling site is just prolonging the Issue until OP decided to quit, sending ID for several times proves one thing that they are trying to find a Foul movement from OP so they can put Him down for their accusations .

sad to hear that seems like this is a drop case,and you are being convicted already,and like the post above me expect no settlement from them so you can do another action or move on,Because at least the good thing here is that amount is just a Winning amount and not your deposited money,though still not a good response if they are really legitimate gambling site.
the thread runs more than 200 post, you need not to answer each instead general update is what matters here, our opinion and advises was already laden and its yours to follow or not.

Still hoping for the best result.
maybe OP can give more details.


Is he Living in Canada?because the site has their Canadian jurisdiction only.

Though OP faults for using a VPN that violates their TOS, the way the gambling site responded (they barely respond) to this issue is kinda disappointing. It's upsetting if OP won't be able to get back his funds but yeah, this will serve as a lesson not only for him but for us as well not to violate the TOS of any gambling sites.

But the OP argues that there was nothing on the TOS that states that using a VPN is forbidden and after reading the image of the TOS that is being shared here I can say that I do not see anything either, with this in mind then it seems unfair that his account is being closed on the grounds of a rule that is not explicitly stated anywhere and that not only he is denied his winnings but that after so long he still has not gotten his initial deposit back.

This is the reason why he is contesting it. There's no rule that says about the forbidding the usage of VPN. Well, he stands on it because there's really not that much correction on the rules that bodog has.
Anyway if you guys have questions, as OP has not been back online. He said in the last post that if it's not yet asked, you can ask him. Would want to see an update from OP with the exchange of email of him and the said casino.

Also not noting to read the terms and conditions about restrictions  this do happens sometimes to others that just tend to sign up without reading or taking note that their country is restricted.

That's a nice suggestion but I doubt if he can lift up that case as I think the casino will not bend up to what they said. This is just my speculation.

That was a big sum of money, "inconsistencies" what do they mean by this? did they explain why they are just giving also less half of the amount in your account? I think maybe you should ask them calmly what has happened, I mean that is not a small amount, they should pay you back in full since you have done any transaction since then, any news about this?

Yes, that is what we see. If the site doesn't explain using VPN is prohibited or not in their TOS, that will not be fair for gamblers, especially if they don't know if that is not permitted. Perhaps, the site can make an English version and another language for their TOS because when their site is online on the internet, many people from other countries will come by coincidence. If they can make a different language, that will be better for their visitor to read about the TOS. At least, the site can give compensations to the gamblers to have a problem in their site.

Not unless they plan that idea of banning users that use VPN for their own benefits, I mean they not stated it in the TOS so there is no way for them to judge and block a users account just because they are  using VPN .blocking his widrawal just because of VPN is a cheating for your players ,and what if other players do the same thing are they able to widraw it after they win or the same as OP they will also be blocked even it's just small or large amount.

That’s wha the site wanted to say but the thing is where did op from? Is he from outside the country jurisdiction? Because OP have not mentioned that from the start.
No wrong using vpn, but the problem is the jurisdiction because that will cause damage to the site ..

Probably changes in the login pattern may cause them to think in such a way and you can't actually defend it since you accepted that you are using VPN so the change in the application you did use in the past might be the main reason. Well their answer will be not in the favour of you for sure even if you received it.

I'm sorry for your situation. I haven't read the whole thread, but from what I read, I have an impression that you don't want to disclose the name of the site. That's okay, but please tell us, does this site have more bad reviews than positive ones on reputable sites? I mean, their behaviour is unacceptable, and if they are still considered as a good site, they can potentially harm more people in the future.

If this is the case, it's unfair and a loss for op. He could keep emailing them about that it was not stated in their TOS as his defense because he has the rights over his winnings, but I think the site is hard to contact because they rarely reply to his emails.

But for the op, I'm just wondering why would he still choose to play on that site if it is restricted and still have to use VPN. I mean, there's a lot of other gambling sites he can choose tho, but I really hope that his problem will be fixed since it's been a while already.

We have to wait until he comes back and tell us what's the case is up to today. If there's no more hope, then we can't do anything with that as op has no more hope.
But until he comments back then we only speculate and wish him the best that this case will be in favor to him. There's a big money that's being at stake and affected.

There is very little regulation when it comes to online gambling. Casinos can just take your money and you are at their mercy. There is nobody that you can turn to because authorities don't like to get involved in these types of disputes. The only thing you can do is complain and hope you get enough attention and they will be convinced through pressure to return your funds.

That requires strong proof before authorities investigate this matter, and basically they won't intervene if the accusations has no significant issues. Refund or return of funds is not possible unless their management will accommodate this serious concern. Hopefully this matter will be address properly to avoid possible circumstances.

We can complain about the gambling site, but we do not have strong proof, they will not listen to our complaint,  and even the casino will ban our account easily. They can found our mistakes easily and they do not have to do many things to ban the account. It is a small chance if that is related to refund a fund, especially if we are not on the right side. Even if we are on the right side, they will not easily give the money to us, instead, they will block our account and will not let us continue.

People use VPN all the time , some of them have even subscription for antivirus and anti-theft softwares which does have an inbuilt VPN. As far as I can remember you did tell us that '' on there site there was nothing regarding VPN " therefore even if you are asked to , you can just tell them what part of the problem they were. At the same time I don't understand the fact why this particular site is prying so much and giving incredibly late and bad responses.

1. Don't be polite
2. Let them have a piece of your mind
3. What did you do regarding the complain in the court ?

I do think they are just toying with you since they are not accepting your address and telling you again and again to do something that you already did. If it doesn't work out maybe download something like samourai ? Where they don't have any identity and ask them to transfer the funds there is possible. This is really low on the part of the gambling site I hope it resolves soon. I will be looking up for the thread in the future too. Hopefully all will be well for you.

The only thing we can do is to provide as much proof as possible that you have the right for your funds. As regulation on gambling site aren't as good as offline gambling and most authorities won't be able to help and intervene with cases like this. Just as FinneysTrueVision said we are at their mercy on cases like this. Even with offline gambling, Casino can be hard to deal with so imagine an online casino.
We can complain as much as we want and we're lucky enough if we've convinced them but that's a rare thing to happen especially if strong proofs have not been shown.
Agreed, people especially who those who gambles and uses crypto mostly uses VPN to receive the best protection to their identity which casinos shouldn't have any issues of. With all the time that's past and with the same repetitive email response they surely are toying you and have no intention of paying you back.
If I am right isn't the same BTC address used to deposit is enough proof that you're the owner of the account but this case will be hard if the crypto you used to deposit with is from an Exchange site.

I am worry that will not always work as the casino can deny the evidence from us. The authorities can not help too much because maybe that will be out from their jurisdiction, so we can not do anything. We hope that we will not get any problem while we playing gambling on the casino, so we do not have to get the bad experience.

First of all, it is good that you are still in a dialogue with the owners of the casino. It would really be the best if you could find some compromise without involving lawayers and going to court, because the fees are just going to be very high.

Keep being persistent with your question, but don't forget that due to Christmas it might take a little bit longer to answer your questions. And make sure you store every bit of information for later.

VPN shouldn't really be an issue if it's not prohibited in the TOS. 

So far this seems to be the consensus, we all know that playing using a VPN in any casino is a bad idea because something like this can happen, but if the rule is not directly stated or even implied then the casino has no rights to deny his winnings or his deposit, personally I think that what it is happening is that the casino knows this and they are buying time trying to find out if the OP did violate some of the points in the TOS so they can void his winnings.

The team itself seems very unprofessional in addressing his concerns by delaying a response, usually, when you report something or created a support ticket, supports try to solve an issue within days or even just to address or give an explanation of what happened. This kind of gambling platforms should be avoided. I've been to several casinos and had a few issues on some and most of them reply or even solve a ticket within few days or even just in an hour.

We do not know why the team is not replying fast to the member's problem.
Maybe they are busy handling the other problem that they already got, so they need to search for the problem one by one and solve it right away.
If the casino is concerned with their member's problem, they will figure out the problem and will solve it without taking too long because that will relate to their reputations among the other sites.
Waiting for a day or less than 3 days will not be a problem because they need to know what is really happen to their members.
But if it needs more than a week or two weeks, that will be another problem for the casino, and we do not have to stay at their site.

Recently, more and more often encountered situations where various kinds of aggregators exchangers, exchangers and gambling sites violate the rights of users using their position and inventing some ridiculous checks on the identity of users and the reasons for withholding money.

My advice to the TS - if you believe that your rights are violated then seek help from lawyers.

Any Update OP about the result of the communication ?have you bring this to "AskGambler"?

This is one important topic because we have Many gamblers outside the Jurisdiction of that gambling site and they have no clarification of their Area of Players ,so possibilities of another gambler outside that country may be another victim .

The latest update coming from OP is he has sent the email address they requested but until now no answer yet and OP has not logged in yet since the 21st of this month, it's understandable since it's a holiday and we will have to finish the holiday before we will see the results of this complaint, will OP give up or he will eventually get his blocked funds.

The account is brand new so if the problem has been solve there is possibility that this users will not came back here . he only created this thread for asking help from other members which is answered already many times from different members. He will only came back if the problem is not resolved but if not the chance of replying in this thread is slim.

Maybe @OP feels tired of waiting for the answer from the site and he decides to give them more time.
Or maybe @OP is busy to prepare the new year and busy taking profit from his trading account.
But no matter what will happen, I hope @OP can get the lesson from this story, so he does not make another mistake in the future.
We can hope for his good, and we can learn from his mistake too.
If @OP can get his funds back, that will be a gift for him because, in the end, he still gets his money.

Unfortunately the amount of money while important is probably not going to be high enough in order to try to bring lawyers, most likely a great deal of the winnings, assuming the OP wins this, will go to the lawyers, I think that what the OP is doing is the right thing to do, bring his case to the community and if he does not receive a response then the reputation of this casino will be tainted even if they do not have an account here and if at some point they decide to do so then their account will be flagged on the spot.

They are scamming you for sure.

32 thousand is a large amount of money. They saw your win and begun to look for any possible way to deny the win and I guess the only thing they could find was VPN so they hugged that little thing like a drowning man hugs a piece of wood.

Make sure you are able to prove your deposit and your win and make a copy of their enfglish TOS where VPN is not mentioned and seek legal council.

I can understand why casinos may not like you to use a VPN, depending on the jurisdiction the casino is located they may not accept players that reside in certain countries and the easiest way to filter those people without forcing everyone to go through a KYC is through their IP, as such it makes sense that casinos have these kind of restrictions, but the issue here is that the casino is using this against the OP when there is nothing on their TOS about it and this is without a doubt unfair as how they can accuse the OP of violating a rule that is not stated anywhere?

I don't know if OP is still trying to get his funds from this poker room, because if he is he will update us from time to time even if there is no answer coming from that Poker room but this is his last post, it's been three weeks already and no update coming from OP so if he will no go here and update us for a week more, we can consider OP is not interested to pursue this case anymore.

I do not think that the @OP still asking to the support system, and I think the @OP is tired to do that thing because @OP is not come back to his thread or reply here. So maybe we can consider that he give up to solve his problem, and I think the casino still not do anything relate to the @OP system. I think @OP needs to be careful in the next time, so he do not have to get the same experience.

With their response, it seems that they don't want to assess the problem of their users, I think it is not just OP who experienced the same problem on the said gambling platform but many of them that deposits and make huge bankrolls are getting problem on accessing their funds. Kind a fishy in my opinion, posting this on social media to spread awareness about this kind of activities will help others to avoid the said gambling platform.

If they don't have any license, you can't also report it to the police because you might get arrested as well since playing in a illegal gambling platform is illegal as well.

If the casino is open their business in real life, I think we can report it to the police, but if the casino is on the internet, I think it will not be easy to report or do not know how to make a report about that. I think that will depend on the jurisdiction of each country. But yes, if the casino is illegal, that will make us to get another trouble, so we will hard to decide. But we can prevent that thing by playing gambling on the casino with reputations and many gamblers recommend that casino.

This is why selecting the right casino from the very beginning is very important, I will even go as far and say that if the casino in question does not have an announcement thread here in the forum it is best to avoid it, if their thread is active then you can make a scam accusation against them and if there are grounds for the casino to be red tagged and flagged the community will back you up, this is a great way for the player to speed up the process and if they still refuse to pay what they owe to the player at least now all the community will know what happened and avoid the casino.