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I have advised stake that i have a gambling problem in the past they have a 24 hour cooling period so if you self exclude you can

bring yourself back into the game. So for that reason on October 20st i asked eddie personally on telegram as he was my vip to ban me. Then on october 21st

Eddie says i am permanently banned self excluded. Then next week it did not become the case i was let in able to deposit and play and lose $$$.  All i am asking is to return my 2 last deposit made on my account this is not my fault you guys. One of the reason why i wanted him to ban me because i was close to being a platinum and that was a reason for me to gamble away.

( i have attached pictures as well as a post i made almost 2 years ago regarding same issue at askgamblers.com looks like they haven't improved at all)



https://canadawideevent.com/p1.png
https://canadawideevent.com/p2.jpg
https://canadawideevent.com/p3.jpg

You lose the money you deposit so you want it back, will you still complain if you won a huge amount of money I would have admired you if you won and returned the money then made a complaint, this is the second complaint so far, this is something that Stake.com
should address, this is not even a scam complaint but an issue of their system not functioning as it should or delayed on implementation.

i don't get why you deposit when in fact the reason you want self-exclusion is for you not to spend. yet you deposited an amount to play and lose. the moment you saw that you have deposited and saw that the amount was credited means the transaction went on. that's not a problem since the wallet doesn't know whether you are excluded.

blaming them for that and you losing that amount is not thier fault. you should have avoided visiting stake instead.

It is what is called by gambling problem, someone who is in a bad gambling problem is unable to control himself. Even if he asked for self excluded, he may find other way to come back if he cant control himself. He needs a help from professional if he want to get rid of the problem.


This is part of the gambling problem, someone will blame others for what he did but to be honest I havent read about the self exclusion terms in Stake. I do not know how it works so I'm posting opinion in general understanding only that someone who have gambling problem should blame themselves and try to find the best solution.

I know that gambling addiction is a SERIOUS problem,but I can't imagine how the casino should be held responsible in this situation.
Basically every gambler can deposit and waste his money on a casino and then he could say "please refund my money,I'm a gambling addict,I don't know what I'm doing".
What happens with the gambling business,if all casinos decide to refund all the money?
If the gambler gets banned/self excluded from one casino,he could find another casino and gamble there.
Is the second casino's fault,that a gambling addict decides to waste his money there?
It seems to me that all casinos are guilty for gambling addicts,but this is the same as blaming alcohol and tobacco companies for all the alcoholics and smokers in the world.

I don't understand the VIP system at stake.com,but isn't this another way to hook the gamblers and make them stay and gamble on the casino?

Why want trouble, if don't want trouble, What you are doing is strange to me, usually people withdraw all the funds in the gambling account, then they contact the gambling site if they want to be blocked.

I'm really confused with you, ordered to be banned, then play, deposit and withdraw funds, OP, actually you before contacting eddie, you are mature and take risks, so this is it, when you deposit money before you ask for a ban or after a ban you ask to open an account again and deposit.

Your problem is purely you with eddie, not a public matter, so contact eddie again, if he wants to refund your second deposit, confusing.

OP, I get the feeling that you are not very serious about your self-exclusion, because you have found a loophole for you to come back to Stake to gamble and then you want to blame them or try to gamble for free. (trying to get your last two deposits and blaming them)

Just follow the instructions and the self-exclusion protocol ...so that your account can be permanently closed and be done with it, if you really have a problem. The cool down period are there for a reason, because some people get hot headed for a few days after a couple of losses and start the process.. and then when they cool down, they want to get back in.  ::)

It will not work if Stake.com let them refund their money, there will be hundreds or even thousands of players doing the same thing if you deposit, play, and lose you can't refund you are playing with the intention to win and you should be responsible on all your actions if you want to get excluded it's not immediate you should request it until it is granted but while waiting, you should avoid anything related to gambling.

It will always be easy to create a new account through certain detours. Players should also take their own responsibility. Stake has already done what is within their means. I am convinced that anyone who wants to gamble will do so. Otherwise, go back and play at another site. Casinos do not have to return the money either, the player is not forced to play.

ya.ya.yo!

Gambling sites offer different duration on their self-exclusion because not everyone is willing to close their account for good.

I remember recalling a similar issue where their player also contacted eddie instead of their support when it comes to handling self-exclusion and eventually it led to a misunderstanding. Unfortunately, I couldn't find the thread but it was posted here somewhere though.

Sorry for your losses mate and i can feel you because i have a brother that has the same problem and he really cannot control His desire in betting even how hard he tries.

But The site has their own rules that i believe you did not follow instead i think you intentionally not commit yourself so you can still Play and put the blame on them , you have been told to complete all the requirements but according to the replies on you there is a mistake on your part.

So you cannot Blame the site instead you must Go for professional help than Blaming the gambling site.

Because in your case of addiction , even Stake.com put you in permanent banning yet you will find other gambling site to Deposit and Play that is what you will surely do so Please never Blame anyone or anything because of your addiction , this is your own fight and not by anyone.

Had you some up with sumthin like I dunno "Stake cheats! Their platform is not honest!!" then you would have a chance maybe but now, you don't have any.

You gotta stop blaming other people for your problems man. You obviously got a problem, you should knock yourself to the nearest hospital man. Gambling ain't a friggin joke man. Money don't grow up on the trees man. Nobody put a gun on your head man, you deposited and lost aaalll fair and squaare. So, stop bichin. Man.

Don't be that naive. C'mon eh? How do you think casinos make their money? These losers are their bread and butter. What difference does it make if there was a permanent lock? He could have created another account and played anyway. If he wants to play, there is nothing on earth to stop him.

Stake did nothing wrong.

yeah, that may be true but why hasn't the account been permanently closed(from what I understand on the OP's post. his account is not permanently banned/closed after asking Eddie.)?. it is stake.com's responsibility to close the account when OP asked them to close it. if the OP created another account and gambled, then that is entirely his fault and stake.com would not have any responsibility for it.

 Next time instead of making deposit or any action you should consider sharing your problem with a medical specialist, a Doctor..
 I don't see how Eddie or anyone else should be held responsible of your own mistakes

Why ask for a money you already lose in the first place? They can bring back your money if you didn't use it to play but unfortunately you took advantage of that privilege again and now blame stake for that losses. Well, you cannot totally changed if you can't help yourself even if they have a responsible gambling, you still the one in charge for your action, so don't blame any site for that attitude. If you are going to ask any site to get banned again, better to commit on that and never come back, this can be more effective if you don't talk too much about gambling.

Guys in 2020 they didn't ban your ip,bitcoin wallet or anything + they didn't do kyc in 2021 they did so had they banned me the urges would have stop me by alot. Because now i  know if i win a big jackpot i will need to kyc. This is not about my gambling problem this is about stake failing its duties to self exclude especially when i message not no one but the owner of the site Eddie who was my vip host. .

In the first place, if they let you in, you should address this to the support but instead, you deposit and play, and when you lose put the blame on Stake.com, obviously you are crying over spilled milk, no one here will support you because you lose and wants to refund, it will be different if you won, you can only ask for refunds if there is a glitch in a system but if it's your fault in playing, the blame is on you.

It is indeed your fault. If you have a gambling addiction then it is your fault because you did not control yourself from gambling and losing too much.
If you would have controlled yourself from gambling too much then you would have obviously not lost the money.
It's good that you are trying to restrict yourself from gambling by asking them to ban you but if that's not happening then you shouldn't deposit money at the first place.
You can't blame them for allowing you to gamble but you should blame yourself for gambling without having control on yourself.

Got no other things to do but deposit some money even after he just tried to avoid playing?
The temptation is really that irresistible that even if there are lots of other things to do like watching Netflix movies or simply hanging out with friends but he chose to gamble. Maybe stop holding your phone or don't sit on your desktop yet until you see yourself not tempted anymore to gamble.

If this is the case he really needs someone to watch him out or go to rehab, he is hurting himself papestation.

It is the 2nd complain of stake users related to self exclusion.
It proves that gambling problem does really exist where many people cant control themselves then try to blame the casino because of their own addiction.
Funny thing is that most of the complain is about asking refund due to their own addiction then blame the self exclusion system of the casino.
Even if the self exclusion works perfectly, these addicts may find other ways to play again and again such as by creating a new account or play in other casinos.

As a gambler, this all comes back to each one. What has been experienced by you, the problem is quite complicated. This is the risk of gambling, my friend, don't end up blaming one individual or another. Because the fact is that when you first come and gamble, without realizing the consequences of losing or things that end up harming one party, you have agreed.

Let's be mature in dealing with gambling, I know that the money spent must be quite large, therefore choosing and choosing any gambling if in the end we are not mature about the consequences of gambling will only cause anxiety for yourself.

I am taking responsibility i am not say i am in the clear i am saying the casino has a responsibility to ban people who have gambling problems. (obv that may not be enough) . Like in Land casino if you get banned you may be able to get back in the casino and play but if you win the jackpot they will ask for id etc... ( This will deter some people from playing or limit the gambling activity) (which i was hoping stake would do)

Like i said i am not saying i am not at fault i am saying the casino failed to fulfill it's moral obligation. You are going to say this doesn't effect me because i have no gambling problem if they are pulling this shady thing. Who knows what other shady things they are doing. Like the "sham 1,000,000 raffle" they did for this Christmas where a user won 4 times not only the raffle but the $100,000 prize + the Race... Who makes an account in 5 days to a random casino they haven't played and wagers 300 million.....

Stake is known to keep people's bet because they suspect of "fixing matches" also kyc people who win big jackpots this is just the tip of the iceberg... That is why i am saying if they are pulling these stunts who knows what else. Keep in mind the license provider they have is not licensed  or governed by a 1st world country.(curacao)  So you can see why they are acting careless.

I guess self-exclusion doesn't include yourself. Honestly, these types of issues are pretty dumb, mostly because the user side, the one that complains most of the time isn't really doing anything to actually "stop" themselves from gambling. Let's be real, no matter how much banning a casino/site does to you so you don't visit them, there are TONS of others out there. If you can't stop yourself from visiting one, who says you can't be stopped from visiting others no?
Yea you're kind of contradicting yourself.
Pretty sure you just have to read how their self-exclusion worked? It's written quite clear in their policies.
https://stake.com/policies/self-exclusion (https://stake.com/policies/self-exclusion)

This is why I have always thought that self-exclusion does not really work that well, after all someone that can respect the self-exclusion and not gamble in another casino can be said to have some control over their gambling.

While those that cannot control the urge to gamble will find a way to satisfy their addiction anyway, so while this is something that sounds great in theory when you put it into practice it simply does not work, so while I am sorry for the OP they need to find help as any addiction is a serious business and it can destroy their life.

I'd say they should get rid of this all self-exclusion crap. If you want to play, you go and play. If you don't then don't play. Self-exclusion may even harm the casino's reputation as you see in this topic. If a player plays and loses, that's not the casinos fault. Why act like it is? This is how they make their money. They need you to lose so they can win.

If a person can't control himself and still plays and loses his life savings why would that be the casino's problem?

Are we going to punish the guy that sells beer just because his customer died from alcohol poisoning? Here is the exact same logic. What about those who smoke 2 packs of cigs every day? Are we going to close down all tobacco shops just because some people are abusing it? Of course no. You can smoke and drink as much as tobacco/alcohol you want as long as you are not driving ;) Nobody cares.

Yeah, obviously and I think there will be a third complaints since the casino didn't just tried not to exclude a certain player but I believe it didn't exclude most of the old player who has a gambling problems. Both the casino and Op have their own fault but I think it should be the casino that should be blame in overall of the Op's fault since they aren't following what they promised to the player. It might be a little problem to the casino but with their team incompetent skills this will be the start of the big trouble.

I still don't understand what you want stake.com to do? you could be clearer and have said you want stake.com to do things X and Z and that's it, it would be easier for us to figure out what you want. Stake.com already apologized to you, you mentioned an account and you lost money, I still don't understand if that's what you're complaining about or not.

The advice is actually right, you need some serious help their buddy. Asking for a refund after losing is never going to happen if it's an outright activity that you did there.
There's really a serious matter on your case OP and those are signs and you have to admit it and don't put the blame to any casino where you voluntarily deposit your money and gambled with it.

While it sounds like Stake are not fulfilling a basic requirement for a responsible gambling operation - allowing a player to opt-out and self exclude we have to be careful jumping to conclusions. Sometimes casino operations allow you to opt-out but then, through a few steps usually involving a manual conversation, reactivate your account (which completely defeats the purpose, they should be time limited with no workarounds). However every good casino I've used this on will ban me altogether for a certain time period if requesting to self exclude. There is an element of personal responsibility that seems to be lacking here however, because you had enough willpower to self exclude but could not control your urges enough to stop depositing more. It seems like both sides are at fault and while you should be restricted, I cannot see you getting any losses back unless you're willing to waste money going the legal route.

Sadly self exclude features are often short in the cryptocurrency world because the casinos want to milk players with poor self control.

True, it is someones willingness to make out some deposit and you havent been forced to do so even though Stake does have some fault on this one since they do still let those players who had
been asking for some exclusion but actually this kind of feature is useless if that player does have that severe gambling addiction on which they would really be finding
ways for  them to play no matter what and i never heard that casino do make out some refund on someone who do losses into their platform.
This thing is impossible.

Your request for self-exclusion from the stake and after getting your account reopened you should have contacted the support to get all issues on the account fixed before going ahead to make a deposit, but any which way stake is still in a better position to have to allow your deposit to be withdrawn since you have not made any bet on them.

Perfectly right, in this case, now I don't have a problem with that casino, the problem is on the OP. When you have said self-exclusion, you shouldn't go back to the casino and gamble again, you should totally leave and forget gambling to heal your addiction. But I don't really understand what OP wanted to do by the stake.com casino, if OP didn't have a balance on his account, why did he want to ask refund so it means he wants his money back even it is already lost on that casino? He admitted about his addiction, if I were OP he should totally leave in gambling.

Yes, you are right. Before we gamble, actually, we know that gambling can make us lose our money but we deny that and still deposit the money and play the games. Some people make money from gambling while other is not. Blaming the casino because of our loss is not good behavior because we know the risk and the casino is not asking you to deposit more money, but they only give you the promotions that you can take or leave. The choice is up to you but most people will take that and not try to blame anyone because they know the risk.

imagine posting posts for signature campaign. lmfao.. im not listening to anyone.. im just fucking and destroy shit up, keep me away from those beardos... im just looking for some pussy to eat - JXKER

So you asked them to ban you but they did not ban you and you went ahead and put more money in and lost that money? I am no lawyer and I do not give any kind of law advice but it seems to me that you told them you have a gambling addiction which they willfully ignored and tempted you into losing more money by not banning you like they said they would. That does not seem like a good or fair thing to do.

I am very much in favor of responsible gambling features, and in an ideal world all casinos would have such features so that someone with a problem like the OP could avoid being able to enter any casino.

The problem the OP has is that there is always another option. There are non-kuc casino for example. You have to try to solve your problem from the inside, because there is always another site without responsible gambling options where you can go and lose your money. Even playing live if you exclude yourself from casinos you can always end up in an illegal game, so I would focus on solving the internal problem you have that leads you to gamble compulsively, lose your money, regret it and after a while do the same thing again.

He is using the Self Exclusion as a reason to refund his lose deposit. I believe he knew that he can escalate this concern that's why he still play and deposit multiple times to try his luck. He will not check his e-mail or stake account of he really want to overcome his gambling addiction. And in case he accidentally see the email from stake, He can easily delete it and move on but instead he play and lose.

Addiction is as bad as that, but the problem is allowing it to affect your sense of judgment as you need to be well aware of the implication of the action.
How can a user request for an account closer and there after go-ahead to make a deposit?

There's self control. So if those features that are no longer viable and working for him even if the casino has that. He still has his own way of controlling himself and avoid being blamer. Because you should really stand on your own decision as you gamble.

Yes, we already have understood that gambling can either make us win or lose a lot of money. Taking action and then losing while looking for the casino to be blamed is showing what the attitude of the gambler is.

And this guy lacks that thing because if you do just be mindful towards your actions then you wont really be finding yourself on this kind of trouble which do basically involves self awareness and common sense.

If you do find out that you had been self excluded then its just common sense that you wont really be making more deposits but avoid as much as you could with gambling.

It is true that once you dont have this self control then those features would totally be useless because you would be just basically be ignoring those.

The basic rules that will always stand in the casino are when you deposit to play and lose and there was no cheating involved, you cannot ask for a refund, because if any casino grants that request it will be exploited and abused, and that will be a big loophole in a casino operation especially if the casino has huge members and the casino do not have the manpower to address this exclusion request in a timely manner because of the so many tickets.

Hopefully, those who lose a lot of money will not complain to the site because they realize that is the risk that they will get if they use too much money. Sometimes I just smile if somebody blames the casino just because they can not get their win money or feel scammed by the casino but the real mistake comes from themselves.

That is the thing that we should know but the problem is most people are not ready with the losses and still blame the casino and ask why they did that. The casino is nothing to do with what you did because you have your awareness when you deposit the money and play many games and lose that money.

Having not such will just make him blame the casino and won't take accountability for himself. Won't look at the fault that he made but if he thinks that he has a valid reason for that complaint, let him settle that with the casino.

It always boils down to that part of self-control. It's important and it's not just limited to this casino and the OP but also for all gamblers out there.

It is really for all when it comes to that self-control aspect because you wont really be finding these problems if you are really just mindful on your actions.I agree somehow on your point that letting him settles it

but on general aspect or sense then we could really see on whose fault on this one even though casino does have lapses but this one is a personal kind of choice or own will on making out
decisions.
Casino does have lapses but op is on the side on where he's the one should be blamed off towards his actions or decisions.

^ Why ask for a refund if you have already lost the fund, it means you have already spent that fund.
There is nothing who can blame this is just the player who asked a self exclude, I don't want to think this but it seems this man is not truly a gambler because did not understand his attitude.
However, you are definitely right, if the casino will allow the refund, it could be abused the player once they know, what if you will win?
For sure you will not return the fund and ask why you have won.

There wont be a refund because there is no need for it.
If OP would have won there would be no complaint. Also like the post before me states, there is a chance of this of this kind of thing getting abused.

The only problem here is the Eddie person who told him his account is permanently closed, that should not have happened.
But I mean what new with stake employees/representatives giving false informations.

I am not surprised.

As what the Op said, it was one of the employees/representatives of the casino that's why he trusted it since the Op can't control himself anymore. But the fact that he deposited after telling their employee in chat to ban his account yet he still proceed to deposit is already a problem of Op and not the casino. I don't know if he's just trying to deposit to make sure it's not totally active but he's wrong. And as I said before, both have their own mistakes the casino should ban someone if they ask it because they were troubled already.

Don't worry mate this will Open your mind about the right way to deal with gambling , now that you have been treated like this, for sure you will grown and never become addicted or engaging in those sites.
this will also teach you how to control your gambling habit because of how casino treats you in times of needed.

Are you kidding? What has happened to you now is not the first time it has happened to you. He has a compulsive behavioral problem with gambling and that's not fixed because he's lost money now. It's not a matter of opening his mind. The OP has a serious problem and should seek help, as well as use all the tools he can of self-exclusion, although this can always be skipped, as I commented before.

The only solution for him is not to gamble even once again, just as for an alcoholic the solution is not to drink even a drop of alcohol for the rest of his life.

This is the problem if you are already an addicted gambler because you can do anything just to gamble , But the problem here is that even if Stake.com did banned you mate are you sure that you will never create another account? or at least will create an account in other platform ? because the truth here is that your problem is not about the site but yourself. even how action the gambling site do to favor you but because your desire in gambling is there then you'll do nothing but to find loop hole just to gamble.
best to cure your behavior first before complaining with anything towards gambling.
and also if you think that this is a matter of professionalism then best to seek help from doctors and with the support of your family then you'll win against gambling.

 Being addicted to gamblers is not just easy to leave I think Op was addicted and finds ways to gamble even if he encountered this kind of issue with stake.com.
If he has already addicted to gambling there are many ways to not stop unless he already realizes that he is already addicted.
For sure he created new accounts to gamble aagain.
But in Op's case, he can not control himself and I agree with you that the main problem here is he is not the casino.

I remember the saying "If there's a will, there's a way" and it might happen to op for not able to control himself.

So even this particular casino banned him from playing, if he still wants to play then there's always a way to do it. The casino is not the problem here but the gambler itself, you need to control yourself for your own good.

Its not going to be easy but if you're determine then you can do it with the help of the people who has a concern towards you.

But also there is a saying that "No Man Is an Island,No man Can stand alone" meaning that even how much Willingness he has yet he cannot win the fight without the help of people around Him but this will only happen if he is willing to surrender Himself for the Betterment of His own life.
acceptance is what he needs first before everything takes place.

Yes that's it, there are thousands of casinos Online that he can turn on even stakes permanently banned his IP addresses .

Will Power, Dedication and obligatory , this will be your weapon to win against addiction .

And the opposite could be the same for that little quote of yours lol. If OP really wanted to stop gambling, he could, if he really wanted to gamble, then he also could, end of the story. See, it's rather simple with that ain't it? The one with the most control towards whatever you do is you yourself, not anyone else. Blaming a third party is simply escapism towards what you yourself need to do imo. Yes a lot of others could influence whatever you want but that's pretty much you letting them influence, well, yourself.

Hopefully, this can be a good lesson for him and us so he does not do the same thing as before and will not try to use too big money that he can not afford. We can control ourselves while playing gambling because the risk will always be behind that. If you can control yourself better than else, you will not get the other bad experience and know that gambling is for fun and will not become addicted to gambling.

This is not a good look for Stake.

They have had significant issues with their self exclusion program recently and you are not the only one it seems.

Please get the help that you need first.

Consider the funds gone, don't dwell on it, as Stake.com will likely not set a precedent for these matters in case someone tries to exploit it in the future. But someone needs to do something about this current system.

I also hope the same that OP must learn from this and will never let gambling decide for His life instead he must be the one to decide.
and besides exclusion is not the answer for the problem because he can always find way to gambling, the best tools is to Help himself to control addiction or seek for His family help, they are the one that can help him out in this deeper problem.

No matter if he feels that is difficult, he must try it and if necessary, he can ask for help from others, including asking for help from his family and no need to feel embarrassed to admit that he has a gambling addiction. I am sure his family will do many things to help him solve the problem and try their best to make sure he can get out of the addiction. I am sure sooner or later, he can cure the addiction and maybe he will forget about gambling.

Sorry to hear that you have made a loss and it hapened while you decided to stop gambling. But unfortunately, they have no self exclusion period for a long time. In this case, you cant do anything against the gambling site but you can post against the accused person if tge person had any account on this forum.

I missed the part where it's a sites responsibility to keep you from gambling. Yes I know alot have self exclusion crap, but in the grand scheme of things it is on you to seek help if you have a problem.

Break your laptop, call a gambling hotline, get a date, or anything to get your mind off gambling.

You are miserable because you are out of control I doubt if you are not really playing even if you are granted exclusion by Stake.com, there are lots of online casinos here and I don't believe you only have Stake.com to play, compulsive gamblers have 2 to 5 casinos to play with and it's beyond logic to ask for a refund when you lose when you play and you lose fair no way you can ask for a refund, we can call this abuse.

Stake failed on providing a service that they supposedly offer and that is a problem, but just as you say if we are honest about this if the OP did not lost that money at Stake they would have lost it in another casino anyway.

It is clear they have a problem and at least they have taken the first step to try to solve it, which is to recognize they have a problem, but now they need to take even more steps towards overcoming that addiction, because if they do not it something like this is going to keep happening to them.

It's not really the responsibility of the website to have that kind of thing, I mean what's going to change or what's the difference it's going to make if they have that, a gambling addict will always find a way to satisfy their thrills.

Gambling addiction is a serious problem that needs to be addressed. It was a good thing that you advised the stake back then to have you self-excluded to avoid further damage on your mental health and overall well-being. Stake should be responsible and should be liable for their actions and lack thereof from what had happened. Because their staff told you you have been permanently banned already, but turns out it didn't happen and you still managed to enter, deposit, and play some games once more, which resulted in losing your money deposited. Actually, both of the parties had their fair shares of fault, hence, the best thing and justifiable thing that could happen between the two of you is to meet halfway. Because the moment you managed to logged in, you should have contacted their customer support and reported to them instead of depositing again.

I just hope next time the casinos would be more keen on their actions most especially if it involve gambling problems because players are the ones suffering from it. Although despite this, I also think that refunding just because you lost is unfair too because if it happens that you managed to deposit, play, and win, I doubt if you would ever surrender your prize and just volunteer to get your money back. Gambling is not a charity after all. It is also a business that needs to profit. Hence, refunding without undergoing the proper process would be a loss to them. Just try to reach them out once more and comply to what they will ask you. And then just meet halfway since both of you have your shortcomings.

It's not stake's fault when you lose a bet. It is entirely your fault. Maybe it was a bug since you didn't get ban from violating their rules or something like but a request made by you to self-excluded ban. Gambling sites are like that, when you ask them to ban temporary or permanent is you cannot deposit or withdraw on their site but in your case is you are able to deposit and bet. My guess is as stated above that it is bug/issue or you aren't ban yet.

Once you do make out deposit on your own will then no one should be blamed out but only yourself and just like others been saying that its your fault even though the site does have some lapses too

but in general aspect then you are the ones who do make out such decision and once you lost then its final and you couldnt take it back no matter how you do argue or complaint because this is
in regard with your own action not theirs.

Understand the risks involved in gambling and its on your self will do knows which one is bad and which one should be done.

It seems that OP did not control himself and become paranoid that's why his own mistake he blame stake.com instead of himself.
He is already addicted to gambling for sure he will make a way to gamble than when he loses a lot and start blaming the site/casino.
Little tip Op you must gamble some of your money and not all bet an amount you afford to loss.

yes i am addicted to gambling lost several thousands so stake.com over 2 years. All i am asking for them is to return less than $2000 of what i deposited because they breached the self exclusion responsible gambling policy. Now days i have limited myself to gambling because i am self excluded at all the well known casino. That is the reason why i asked them to ban me because now they do kyc and now i know if i win big jackpot i wont be legible to win it know because of the kyc. Plus i am a platinum so i get cashback i won't start again because of the shit bonuses they offer to newbies now days.

But yeah i don't expect them to give me money they spent a ton on sponsors and the bonuses they give now days went down hill.

Gambling sites offer different duration on their self-exclusion because not everyone is willing to close their account for good. I remember recalling a similar issue where their player also contacted eddie instead of their support when it comes to handling self-exclusion and eventually it led to a misunderstanding. Unfortunately, I couldn't find the thread but it was posted here somewhere though.

I can't understand how you feel since I never had a gambling addiction issue, but I am pretty sure that you won't get a single cent back based on my research regarding similar cases in the crypto gambling world.

You clearly don't like Stake anymore which is why it's better to shift to other sites which satisfy what you are looking for(Better self-exclusion rules etc) asap in my opinion.

So why not move on since you dont expect for them to give you money? It is unlikely that they would be doing so since you are the one who had able to make out such step even if you do know that

you are self excluded but somehow Stake does have some mistakes on here but i dont believe that they will really be granting out on what you are requesting even if you are a Plat member.

Lets just hope that they would really be making out some considerations but dont let your hopes up because it would really just frustrate you.

sure, they are somewhat liable for not permanently closing your account and I think(entirely my opionion) compensation of some kind should be granted to you but asking for the money you deposited because they breached their own policy is not gonna happen.

you are addicted. If you ask me, the best thing you can do is let it go and seek help. if you keep going it'll just get worse and worse until you hit rock bottom.

yeah, I've also read before that when an account is excluded and it still has a balance inside, stake.com will manually give back the remaining balance to the owner of the account. also, what I meant when I said "the money you deposited" is the money he deposited and lost(when he gambled) on the account in question.

Mostly people have addiction do crazy things and that include blaming someone on what heavy lose they encounter and that include this we see several acts of action like a user telling that the casino is scam due to what they encounter.

And also I think he don't need to seek for another casino since the one he need is to take a break or stop this shit forever since for what I see this didn't give him any healthy mind and the essence of fun is gone in his end.

Hahaha, I love the advises Yahoo in which the only thing that will save Him from gambling because the problem here is even the gambling site banned you still there are lot of ways to gambling unless all the gambling site in the world will ban you then that is different problem lol.
anyway OP has the problem and not stake, we must understand that because we are all gambler and we know how hard to escape from the desire to gamble.

OP, first of all, you won't get any pity here. If you have a gambling problem or any kind of addiction problem, here is not where you look for help. And to my knowledge, all gamblers with addiction, no matter what, if they want back in they'll find a way back in.

On the side note, I am not in favor of any side here, but also to my understanding, a casino that says it has self exclusion must allow someone with a problem to immediately self-exclude themselves without the need for a casino's admin to intervene. This is why it is called self exclusion in the first place. I am not saying it is anybody's fault but you can't say you allow self-exclusion if you can't do it easily. So can you at Stake? It appears from the screenshots not.

But does that mean they don't have gambling responsibility? Absolutely not. They have it. Just not the way OP would like it.

I disagree. Avoiding your issues is the wrong way to stop any form of addiction completely. Such a method would only serve to amplify his addiction basically. That isn't how therapy works.

Gamblers who are addicted to gambling usually focus more on the money aspect when compared to the fun aspect due to which they lose control easily.

Op should shift to other crypto gambling sites which suit his requirements and slowly and steadily try hard to reduce his gambling addiction in various ways in order to control it. This is the correct strategy.

I would like your advice to be a good solution, because it would definitely be a pleasant solution for any addicted person. However, in my opinion, just as you can't stop drug addiction by reducing your doses, you can't stop gambling by switching to "more fun" casinos.

OP Needs a Professional help and this cannot be answered by this forum or by requesting a permanent banning in gambling site.
also putting blame against Stake.com is wrong because i see no problem from the site it is OP who expect too much as help when it is clearly this is His own mistake.

But like what Yahoo says above, this is OP's obligation to comply in helps and not blaming anyone.

The case is very complicated, and I'm afraid the truth is just in the middle.
The OP has a problem and Stake.com doesn't make it easy for him.
Of course, in situation of lose, OP tries to get money back, and certainly wouldn't try to give it back in the event of a win.
We shouldn't decide here, but I don't think it would be bad if Stake.com gave this money back anonymously and permanently blocked this user. However, this should be settled privately between these two outside the public.

You are right, stopping must be a gradual process. The problem is that in total it will have a bad impact on gamblers who have already made betting a useful place. Reducing the portion of gambling a little better if you want to quit the addiction. What is the OP realm is also in fact he is not with all the applicable provisions so find another lighter alternative to get ready for a better one. So little by little, you can get a lighter bet.

Dealing or stopping gradually is recommended but not would be suitable for all because this cant be a way for you to stop out addiction since you are still dealing with it and instead on lessening it then you might really

making it worst because you do spent out time even more with gambling activity which some people  would really be seeing that this kind of method would be pointless.If you do really want to quit gambling for good
then stop completely and avoid things as much as you can in terms of those gambling related things which you should really control yourself for the better and if you do really mind on
fixing up things.

Lets say that Stake.com did the right thing and Banned OP's account on their site, aer you sure that he will not create another account? or at least play in other site?

addicted gamblers has tons of gambling site that has been in their account and can play any time.

Lol Giving His money back? have you really understand the whole topic here? OP did spend all His fund to gamble and you wanted stake to return it back?

Yeah, it is your fault, nobody forced you to deposit your money and gamble with it.  It was your decision.  The sooner you stop blaming others the sooner you'll be on the right path to recovery.
Stake needs to do better, but refunding gambling losses to someone with a gambling problem that's trying to stop is irresponsible.  

If a casino supposedly has a feature but then that feature does not work then the casino has some responsibility due to not upholding their side of the deal.

That being said, the main responsibility by far still falls at the feet of the gambler that is addicted to gambling, and this is because at the end each person is free to do whatever they want to do with their time and their money, and despite any protection that a casino may put in place it is obvious that someone that is addicted to gambling will always find a way to throw away their money as the number of casinos online is huge.

Even a lot of land-based casino's allow for people to cancel a self exclusion within 24 hours... Or to return after 90 days.

There is no absolutely perfect way for Casino's to do this.

At some point, it still ultimately relies on you doing your part in avoiding gambling. For example, you could always create a new account using a VPN or a new IP address. Would that too be the Casino's fault? It wouldn't.

It is like blaming someone when you committed a crime, because they gave you a Gun and when you shot someone then it is their sin not yours  ;D

That is perfectly said , if time comes that He realized this issue that it is his mistake and not Stake.com then that is a time about Him recovering from addiction.

But as long as he keeps pointing problem he commit to others that is still a sign of addiction and wont help him in anything.

They can say anything, even if we gave him a gun but we never told him to shoot anyone ;D

That is why gambling can be a danger for someone who does not have control. And once they become addicted to gambling, they will not have a chance to solve the problem unless they realize that they made a mistake and need to get out of the addiction. Maybe he needs to go to his psychiatrist to consult his addiction so he can cure it right away before that addiction becomes bigger than now.

Land-based casinos actually make it a lot easier to feel that you've been banned though since you visiting them slaps you in the face that you're, well, banned from entering until said so. Online casinos provide way too much accessibility that excluding yourself from one may or may not actually be helpful due to other casinos existing all the same. It all ends up with you being responsible for it yourself as you said, though I guess having a centralized system for gambling might help this kind of problem out, where all users are registered in one major database, so that exclusion from one could also apply to any other existing registered casino.

At the end of the day people need to take responsibility for their actions, one of the things that I do not like about modern psychology is that they are always try to give their patient a get out of jail free card and somehow blame someone else for their problems.

As I said, if a casino offers a feature and then fails to make good on their promise then that is simply bad customer service, however people need to always be responsible for their mistakes and recognize that if they had not gotten addicted to gambling then they will be addicted to something else, so they need to improve themselves to the point they can beat their gambling addiction.

You are right that we are eager to blame someone else instead of searching our fault. But regarding gambling we always cant think that. For example if I placea bet and loss that is  my fault. But if I have enough fund but cant withdraw or cant place bet then that is their fault. If any gambling site of cashback policy then they have to kept their promise. Regarding this case it was clearly said that the user has been banned then how the user can deposit and place bet. Don't you think it is fault of the site or the person who has made sure that the account has been banned?

I don't know but for me it sounds ridiculous. This is a person's mistake to play when they know they are game addicted. I think it is simple as ABC. Even if one online casino bans you, you will find dozens of others where you will play:) with brick-and-mortar casinos everything looks easier as you will have to make a long trip to another location when you have banned yourself from all the closest gambling houses. With online casinos, you always have a choice:) if we are taling about addiction, you will never stope until you get the shot. Otherwise, you will not be able to think about anything else except gambling. It works the same for drug or alcohol addiction. If you ban yourself in one casino, it is never enough. A friend of mine did that in one online casino, but the next day he was playing in a brick-and-mortar one. If you think it is enough, you should do it on your own. Hidding a shot is not the way...

Because for sure the addicted gambler will crave to play since for sure he will think about playing day by day especially when they get bored. Anyways family support and health experts can help him towards this problem since if he can get all the support he need for sure the problem towards this kind of addiction will be eliminated.

For sure we can see so many complain like this since many addicted gamblers insist that they lose because of their own greed and they blame the casino like this.

That's the case, the topic starter has placed some bets and lost his/her money. And yes, this is also the fault of the gambling site, their mistake of promising something they can't afford to do (or they can't do for whatever reasons). All employees (whatever position they hold) are company's representatives. If I buy something in an online store, for instance, and they say the goods or services will be delivered in time, and if they are not delivered in time, I have the right to be remunerated for this mistake of them. I think Stake should try to fix it with the guy not because they allowed him/her to play, but because this is a good lesson for them to train their staff not to give promises they can't keep at all!
However, on the casino's place, I would not give this remuneration directly in cash, I would pay it as the first payment in a clinic where the guy is going to have gambling related treatment. This would be fair, I think.

Also I think that people are too harsh to casinos, I mean they give the addicted person all kind of free passes while a casino cannot make a single mistake, and if they do then they are not to be trusted, casinos are made of people too and as such they make mistakes, forget things or simply do not know how to do their job properly yet and something like this happens.

However if a person cannot resit the temptation to gamble over such a small mistake then they are nowhere near recovering, because as you said even if stake had banned him there are hundreds of casinos online where the one that started this tread could have gambled his money away.

And if happens that he had spent out his money on other gambling sites then pretty much sure that he would made out some complaints too that he had lost money and made out some issues.

It is really just on this point that Stake did really have some small mistakes on here but as a user then you  should really obliged yourself on having that kind of control.

If your gambling addiction is severe then expect you would continue to commit out such mistakes all over again.

I think this should work kinda other way. The procedure of banning from gambling should be more official, like a request that you officially make through the website and not this request you may in a chat or somewhere else. If you can send a letter to a special department of the casino, which is responsible for this stuff, this will work I think.

this is not the first time and won't be the last stake has done this.

https://www.askgamblers.com/casino-complaints/stake-casino-failure-to-close-account-and-follow-responsible-gambling-regulations
(someone else)

keep in mind the person who told me that i was banned is Eddie not no random staff... Also they advertise that eddie “Edward Craven” is the owner of the website which i am sure probably that's a lie they use his face for the likeness. (he may have a role in stake but i don't think he is the actual "owner".

Note: The only time stake takes things seriously is if you cheat then they will ban your accounts. For example when i got self excluded they told me all my accounts will also be banned well that was a lie. Even though i used the same ip and wallet address...

(it seems stake will only give you barriers only if you cheat or win big not if you have a gambling problem)

Here is a guy who complained about stake holding his funds then stake accusses him of match fixing and saying they banned 50 accounts.
https://canadawideevent.com/fix.jpg

Some guy here winning big and stake rejecting documents etc....
https://canadawideevent.com/winbig.jpg

You will see many reviews online like this on stake with holding money.

Soo yeah if stake wanted to they can improve there gaming responsibility policy but of-course they thrive on people with gambling problems. 

Well, if stake casino will provide proof of their accusation would be much better.
I will not judge this because we did not hear the answer from the Stake casino. Sometimes abusers act like a victim when they get caught and perhaps the Stake admin is true. Or if you are telling the truth, you should fight your rights, provide any strong evidence, and post on this gambling community on an accusation board. I am here for how many years and since the Stake was started they have already gained the trust of the community which could be the reason why they did not get easier.

I agree because these crypto casino gambling can never be stopped it is up to the individual to control his addiction when you think about why people like to bet on sports, you see that it's easier for them to have fun than to make money while they're at it. This is why most people like to focus on the fun and excitement that comes with gambling.

It's a good thing that a casino staff has noticed your concern but not every gambling site could do that. Gambling addiction is hard to resist but I don't think the casino site is accountable for it. A person who has fallen for a gambling addiction will always find ways to gamble so requesting permanent banning won't always be an effective solution.

That's true. You can't rely on others when having this kind of problem. You should try to solve it on your own. Otherwise, you will blame casinos everytime you make this kind of losses. Unfortunately, not all of us can deal with.

While I agree that any kind of addiction is something that the person will need to have to deal on their own, at the same time we need to recognize that gambling addiction has gotten more difficult to overcome during the last 20 years.

In the past in order to gamble you needed to go to the casino and lose your money there, this required going to the casino and staying there for a long time while risking being seen by people that knew you and losing a lot of money, now gambling can be done in the comfort of your own home on your smartphone without anyone around you to call you on your misbehavior, and even if you make the decision to overcome your addiction there are hundreds of casinos waiting for you just to sign in with them, so it is more challenging to overcome a gambling addiction now than it has ever been.

Gambling problems is something hard to recover. Once a gambler admit he has gambling problem, he should find the best possible way(s) to get rid of it. Gambling responsible feature in casino can be one of the ways but it will not help a lot if the gambler has no strong will to stop. There are too many things out there that may influence this kind of gambler. All in all they key is on ourselves. Even if there is no gambling responsible feature in the casino we play, if we have strong will to get rid of the gambling problems, we will be able to do it. Just like the popular saying "there is a way when there is a will".

When someone becomes addicted to gambling, this a problem will stay with him forever. It is obvious that a permanent ban in one casino will not solve this situation. In this case, the point is that the Stake.com team knew that this user had such a problem, and nevertheless sent him promotional offers and encouraged him to continue playing.

We need to check the mistake from our side so that when we report to the casino, we can show that we are not making a mistake. And if the casino does not admit their mistake and is still trying to scam us, maybe we can ask for help if they have their ANN here. But I am sure that will not happen to the reputable casino because they will try to solve every case from their members and maybe give a bonus to them because of the casino mistakes.

Agree with you, however, as far as I understand, the OP states that he asked a casino to ban him, but they failed to ban him while they promised to do that. As far as I understand, their representative promised to ban and later, when the OP reminded them that he was promised to be banned, they replied that that person was never delegated such duties, etc. The idea is that the casino has no gambling responsibility and we have to admit it. We have to fight all our inner monsters on our own, but the casino has to admit that they weren't right to act like that and to compensate for losses. That' what I think it should work like.

Too bad for a casino that is considered to be reputable. Keeping promises is one of the key ways to stay on top of it. If you can't you can't be among the best. I agree that the gambler should care about his own budget himself, but this is a case where a casino should also engage.

This is why combating an addiction is not something that you do for a few months, overcome it and then never think about it, once you fall into addiction then this becomes a struggle for life, as there are many temptations that will appear along the way to try to get you back to that path.

Which is why even if I think we can all agree that stake made a mistake here we need to also recognize the player needs to do their job as well, and if they have a problem with their gambling then they need to stay away from it as much as possible.

When you do make yourself self exclude then you should completely stop and wont tend to make out more deposits since you do know that you've been blocked or banned.
They might missed up on doing so since you could still able to play but with  due common sense then you shouldnt have done that and the worst you had played again
on the amount you had deposits.What if you had won and then the site had blocked out that withdrawal because you are self excluded? For sure you would reallybe
making some complaints again but if you do able to pull those winnings then you would really making no complaints which is a common human being behavior.  8)

Stake.com will never remain Number 1 crypto gambling site for nothing , Have you read the full thread? or at least the OP? this is about addiction that OP is blaming stake for not excluding Him things that i find Odd , because even if Stake exclude Him from their site but since he is addicted gambler he will make way to play in other site or in stake using another account.
so this is something that must not be blamed for Stake but instead for the Addiction of OP.

You're right, even not on Stake he might play to other casinos if he feel the eagerness to gamble and spend his money.

Its not the problem of Stake, its because of the op's behavior for not able to control himself then will blame others for his mistake. It happened because op has a gambling addiction issue that should be address. He really needs help to overcome his addiction.

sad to hear your stories here mate and your complain but I have been playing in stake but never that i encounter and issues .

though of course no one can prove your case as you are only claiming about your banning issue in which I believe is your soul responsibility .

Instead of asking the gambling site to Ban you then why not Ban your self from gambling? i mean help your self that asking them to do it for you.

I am addictive gambler and the only site I can't use self exflusion is stake. Pokerstars, betano, stanley, mozzart. Usually I go to pokerstars, play lose/win, self exclude for a month and i move to the next one until I am left without options. This way I am gambling only a week/month. Stake is the only one where if I write to the support or my vip host (I am plat 5) they will ignore my message and just tell me to take it slower, self exclusion works only for 24 hours but you will still receive incoming deposits so it is even worse. Sometimes I wait 24 hours on clock with the account funded in order to play right away. I do feel sorry for the OP, i had a lot of luck while gambling but I feel a guilty feeling on my shoulders as we do nothing to ask Stake to finally become a responsable casino.They are keeping the 24 hours because it is illegal not to have self exclussion and it is illegal not to have a department/system for addicted gamblers, we all want to make money but gambling costs life. Any of you accusing the OP have no shame in you, no respect for whatever difficulties someone have over gambling.
See the askgamblers link posted up in this topic, Stake refunded the user being forced to do so.
https://www.askgamblers.com/casino-complaints/stake-casino-failure-to-close-account-and-follow-responsible-gambling-regulations
You can't ask a user to prove ownership with screenshots and deposits when he wants the self exclusion. This has to happen on spot, you had already that 10 seconds of waking up to reality, realising that you need to stop and it has to happen at that time. Any second later, you will just deposit again. The casino has no moral and illegal behaviour, this is a fact. I hope this will be fixed, but stop defending stake if you don't know how it is to be an addicted. And do not do jokes or insult saying degen gambler, this isn't a story about fake youtubers going yolo with no risk.

Op,if I understand your submission well, you have asked for self exclusion and they don't render such services and they have ban your account in other to help solve addiction problem and before then you made a deposit for which have lost while playing before the ban and I wonder what refund are you now asking please.

OP asked for a permanent ban on his account and got confirmation from Stake.com support that it had happened. Unfortunately, the addiction is often stronger (OP is aware of this and therefore asked for a ban) and OP tried to make a deposit and it worked. He should not be able to do so, hence his request for a refund of deposit that should not be accepted by Stake.com.

This is what I understood about this whole deal and if the OP could deposit on his old account then he needs to get his money back as he was supposedly banned when this happened.

However besides that people need to be very careful about becoming addicted to anything and then trying to overcome that addiction, since it is incredibly difficult as due to the age in which we are living we have almost an endless of supply of whatever got you addicted in the first place, so whenever you feel like you are losing control of your gambling that is the time to look for professional help so this does not become an even bigger problem than what already is.

The OP needs to move and contemplate on his own life what he really wants to do. Totally forget gambling or not. Because if he decide to totally change his lifestyle, he won't try depositing again to the site. Stake may have some shortcomings from their end, but the total change will come from the user himself. Sites will always want to have players on board. That's their business. And it is your responsibility how to take care of your own.

We do have our own will and if we do really mean on quitting gambling addiction then we must do and be serious on that one and able to avoid all sorts things which is connected to it and that's the most

sensible thing to be done and if you do tolerate out that addiction then you would really be finding more problems whenever you do encounter things which is related to that.

Stake does have some mistake on here but not really that a major one.You could have just simply ignore it and move on.

I think this is the second time I've seen a thread with this theme directly at Stake.  It's a little strange to me.  The entire line of thinking behind it.  Granted I am not one who claims to be addicted to anything, so maybe I can't comprehend the lack of personal responsibility.  However, it's amazing how people can deny any personal responsibility and even demand that they be compensated because other people allowed them to do what they wanted.  The way I think it a little bit the opposite of that.  I would have been angry if they refused to let you use their service going forward because at one point in time in the past you clicked a button to self exclude. 

Actually it is very often asked to block someone's account. But it is in the reality pointless because who will be able to prevent users to make another one? Or to make drop account and continue playing? No one. That is why it seems really pointless to blame someone in this case. Best regards, 1win team.

Instead of self exclusion, you'd better looking for professional to recover your gambling addiction. It's your 100% responsibility to use the website or not, if you don't want to use the website why does you try to deposit and gamble again? Then you blamed them and want return of your last 2 deposit? It's really doesn't make sense.

I believe if you've got excluded by Stake for forever, you'll still use other casino due to your addiction.

Maybe, but why the fuck do sites even have that "Responsible Gaming" policy (and requisite emblem at the bottom) if they aren't going to do anything about it? This is 100% on Stake. It doesn't matter whether the guy would have gone elsewhere and lost his funds. The instant he selected to self exclude, that specific account should have been cut off. No ifs, ands or buts.

They say they care about Responsible Gaming because it makes them look good on the surface. But they don't care one bit.

I rather practice personal gambling discipline instead of using site self exclusion features because many newbie gamblers do not know what the site self-exclusion feature entails, it is better to withdraw your money from the site before you self exclude from the site because you will not be able to withdraw after self-exclusion

OP is a irresponsible gambler or even a person asking for some sympathy because of his own mistake. The only person to be blame here is OP himself, because he can't control himself, even if he wasn't banned, if he don't want to deposit some money, he won't do it, but he does, because that's what he truly desired. Gambling addiction is a very tough opponent, you'll never get over with it unless you accepted that you need to be treated right away and you have gambling addiction.

To be able to solve a problem, you must admit that there's one.

I am a firm believer that prevention is definitely better than cure. If one acknowledges that he/she is suffering from any kind of addiction, it is recommended to be highly proactive about it (e.g. preventing any possible return from the addiction).

Whenever someone is truly committed into resolving his/her gambling addiction, it is necessary that there are steps that must be made to prevent him from going back. If by permanently excluding yourself from a gambling website, this can definitely help someone from suffering addiction ever again.

Yes you are right that mate that addiction is not just easy to beat cause this is the toughest opponent of a person who played too much in gambling and we the gamblers if we are in the situation of them that addiction is with us I think it's hard to fight with it we need some help to others to leave or minimize for being addicted..

But in the Op case I think no one else to blame for but he him self is the only one to be blame.

I really think you do not want to stop gambling, because you have tried this 2 years ago and you did it again. I think you knew what happened the last time and you want to exploit the loophole. (Not that I think that Stake will pay you anything)

Yes, their system might be flawed.. but you knew that right? I have seen several other people trying to do something similar and they failed. (One person even wanted money for the emails he/she is still receiving from Stake)  ::)

Well, they do have the self-exclusion program, users just have to actually understand how it works you know? Most responsible programs and whatnot are prerequisites so most sites that have them have their own programs that let users have some method or way to stop themselves from gambling. It's not 100% on stake, it's 100% on the user instead.

Though tbf, I do agree with your statement. It's not that it's all (or it's stake specifically), but some gambling casinos only comply with the requirements but honestly don't give a damn about responsible gambling, after all, it does make them money.

They might aid someone but they cannot solve the problem entirely.   All this measure does it make it slightly more difficult to be tempted to break your avoidance of a habit you wish to end.   Its a speedbump to slow down a problem, a serious reoccurring problem is not going to be helped as there are so many alternatives to gamble.  I used to gamble in card games during school breaks even, not for large amounts of money but almost anywhere you can go and gamble something so how can one site be held responsible in entirety.   They are obliged to aid self restrict and hopefully that promise to does continue and keeps improving as best they can but overall its a stopgap and a bigger final end is going to be required for any real problem.

Well they have to --because if they will keep having a service like this that cant aid the issues of their users, there could be a chance that most of them will transfer into other gambling casino which is turn into bankruptcy of their company. They should take good care of their users --not like this.
Because they generate profit through their users not on their own.
Recently, we have seen many reports of this casino which perhaps turn to others consciousness.

They have a lot of things goin on in this casino. I think, their team assigned to this overlooked this situation. But going to this casino, I have seen really high rollers betting huge amount of money. So they are still doing good in terms of business. They have their flaws but they already got their loyal patrons on this site. But for me, every casino has their own flaws. And this one for me is not detrimental to their business.

And I like what OgNasty said here -

Your own personal fault in the first place and you are trying out to sue out on the service that they hadnt do their job? For sure you would really still say negative things on the time that they wouldnt

let you play after you have self excluded which if you are really willing to quit gambling for good in the first place then you wouldnt really be having any complaints and wont do further actions

like depositing and playing again because you are the only ones who do fool yourself on believing that you could do it.

Don't forget the self exclusion can be temporary and wouldn't always permanent, so it's possible Stake only gave a week temporary banned since the @OP said he's able to deposit and play after a week.


However @OP is doesn't active anymore, the link he provided is error... I can't read the proof about this accusations. It would be better if Stake representative can explain about the self exclusion against this account.

It seems that the OP made a mistake by himself and trying to influence on stake creating this thread. The links don`t work, the OP posts only in this thread. I don`t see any tries to find a decision in the Stake.com thread. First of all these proves ought to be posted on the stake.com thread, to get an official answer. No one will search problem here, only official thread and support can help to solve it, if it is a true problem.

What do you do with heroine addicts? You will say: stop taking heroine, it's only your responsability you take it or you go an help them?

You don't understand, it is their responsability even to track people that are addicted gamblers, to run source of income for those who gamble too much, the casino to be sure the users are playing with funds they can afford to use. This is legal requirment besides the moral grounds.

Stake doesn't have that, check the stake for UK player how it acts where they have a licence and they have to enforce it and check where they are not yet verified by no one. Even their licence from Curacao forces them to act. Think before you post, what stakes does is illegal, there is no comment or possible legal reply agaisnt it. Your opinion may be different, but it's your opinion, laws are laws.


READ THIS FIRST: https://www.askgamblers.com/casino-complaints/stake-casino-failure-to-close-account-and-follow-responsible-gambling-regulations

The link doesn't work for me. The site doesn't load at all.

As for their responsibility to act and stop addicts from being able to use the site per their own request, I agree that they should comply.
Looking for addicts and actively trying to determine who is who, if they use vpn or have new accounts and such looks like bullshit to me. Nobody is going to dedicate time and resources to that. If addicts wants to be smart with the casino and keep playing, they will find a way and no court will be able to prove that the casino knew who is who. If you put effort into hiding your identity, you are at fault here, not the service provider. It's like with online stores that ask you if you're 18. If you lie, it's on you.

What I see here is askgamblers helping a problem gambler free roll a Casino that allows anonymous players to use VPNs.

Returning money to the player that self excluded is the worst option.  Problem gamblers justify their decision to gamble any way they can think of, and when they lose, they pass responsibility for their decisions to other people in any way they can think of.

Askgamblers basically just gave the degen motivation to try the whole thing again, as well as cash in hand and an easy way to convince himself it was the Casinos fault, not his.

I guarantee you there are multiple players that have freerolled Stake and other casinos multiple times from alt accounts by self excluding and continuing to play and then publicly pressuring them to give their money back.


My $1m idea:  The money should go to a charity chosen by the player at the time of self exclusion.  Any funds he is caught gambling with are donated.

But do you know that all the casino's in the world do this for many years? This is why every casino have easy options to find the self-exclusion and allow users to come back after an interview if the self-exclusion is not over, as legal requirment. Stake avoids it because they are just saying: "meh", which is illegal.

That's why this should be done in any way! Giving money back will open this can of worms, I mean other will also do the same. If you want to self-exclude you, you simply need to self-exclude you:) this sounds obvious but this should work like this.

First of all you are the one, who is responsible of your own actions.If you know how to manage yourself from gambling then there will be no problem.Gambling is just for an entertainment and leisure not a source of income.

If you think that gambling will make you rich, then you are wrong.Everyone can make mistakes because we are just human. Mistakes are good, you should make some more. But, learn how to take responsibility for the mistakes you've made.

Stake is one of 2-3 websites on this entire forum that offers gambling responsibility and self-exclusion. We will be introducing better tools very soon to help players responsibly manage their gameplay. In this specific situation I am not sure if the correct protocols were followed by the player but I will investigate further.

Under settings -> Preferences is where you can self-exclude your account automatically
https://i.ibb.co/Ws1JjGL/image.png

https://stake.com/policies/self-exclusion

I suggest you get a tool to block all gambling like Gamban.

The way it is now, it doesn't work at all how it should work in any website. And I have to disagree, any respected casino has this functions 10x better. Here we don't have to add 1xbit as a casino..I said respected casino.
bitcasino.io has a way better self-exclusion than stake as example, where at stake even if we have that button, it acts like it doesn't exists. I hope you will improve that at least from now on, not in the future - 1 year from now -.

This is definitely a positive move by your company and much more than most crypto based casinos are willing to do, so well done on that front. It would be interesting to know what time limit it uses, do you give the user a range of options - say 1 week, 1 month, 1 year, 5 years? When I wanted to self exclude at different places a while ago, some were really good and gave a very long time, however others would only let you self exclude for a period of a week max, which is not very effective at breaking the habit and it was clearly engineered that way on purpose. Unfortunately these self exclusion tools do have limits as there are always casinos out there willing to take on a new gambler, but if it just helps one person that's a great thing.

At least they have a self-exclusion policy. Ultimately, a player should be held responsible for whether or not they play on a site. No one is forcing a player to re-deposit or re-create an account. Addicted players often create a new account with false data. Gambling sites can't do anything about that initially, unless they start working with a KYC. And even then it can be misleading and fraud.

ya.ya.yo!

I don't get it. You were complaining about them having no self-exclusion option, but they do. Once it was shown and explained to you, you started arguing that it should be 10x better and that another casino is doing it better. Also, you are aware of blocking software being available, yet you refuse to use it.
Maybe all you want to do is get your money back and that's what it's all about. You play like normal, but when you lose, you complain that it was because you're an addict and they should have not allowed you to play in the first place. Would that be the case if you won or would you take the money and keep all of that addiction rant to yourself?

You got your 25cents for the post? Are you happy now? Have you used their self exclusion? 24 hours? Sometimes I gamble for 24 hours without sleeping, after such session or during this session I realise it is too much and I want to exclude myself for the next week, does stake has that option? It takes 2-3 hours for 24 hours exclusion to take effect, it does not happen on instant.
Do you know how it is to gamble when you know that you only have a few minutes left after gambling for 14-18 hours with big ammounts, no joke, I am also plat5. Of course you don't know, you just received 25cents for your post.
Stake has no gambling responsability, stop arguing, it is a fact. Even if you say it is the fault of the player, the casino is worse to blame.
On pokerstars, on mozzart, everywhere I play even at this moment after some gambling on 19th of January when I woke up at 6 am and I gambled until next day at 2 pm, I am self exclude a month, on stake I can't do that. On stake the 24 hours wouldve expired, or even those 24 hours might not take effect because the support missclicked (which happens more than you believe, my situation).
I am not here to attack on stake or create FUD, I am here to write facts. Just facts. The moment you take defence of stake you are a spammer, you have no clue what you speak about or you don't know how it is to be raised since you are 12 running to go to casino's which are every 50 meters, this addiction it is not easy, nobody understands you, nobody arround you knows how you can stop or tries to help; everybody is: "STOP GAMBLING". And btw I am KYC lvl 3 verified on stake.

Yes, thanks for asking. You seem to think that if I had no casino in my signature, I would've sympathized with your situation or ignored the thread, which isn't true.
Do only people with no signatures have the right to answer in this thread? If you don't like what others have to say set up a moderated topic and delete their responses.
Like with gambling, the choice is yours.


If I had to use their self exclusion I'd set it for maximum and make sure my account is locked for good. The moment you have to block yourself from gambling for a while is IMO the moment you should go to rehab. Instead, you gamble, then self exclude for 24h and in a day you still gamble again and blame the casino for delays. If you really gamble that much it really doesn't change the big picture if you lose the money today or next week, you will eventually do x number of rolls anyway, be it today or tomorrow, but you don't get this. You feel like stopping the streak at this very moment will save you.


So you play on Stake, then self exclude and go to another casino, play there, self exclude, go somewhere else... When you click self exclusion, but it doesn't happen immediately, you take that for a good omen and keep playing. Maybe God wants you to play, and if not, there's always the casino to blame, right?


You are here to make a statement and if anybody has a different opinion they can go fuk themselves, fukin' spammers! :D

And you know what?  Players still find a way to play in them.  And when players get caught playing, they don't get their money back.

You're only here because you're trying to get money back that you lost gambling.  I hope, for your own sake, they don't give it back, because if you are really trying to fix your gambling problem, them giving you money will only hurt it.

That's what everyone should understand. Moreover, by paying a guy this way, they will have to pay more and more as many other gamblers will do this way. Simply have enough strength to leave it or ask for help from those who can treat you.

It would be nice if people could self-exclude for a very long period of time, after all in order to really overcome addictive behaviors people need something close to a year in order to do so, so being able to self-exclude for that long should be an option.

However we have to admit that in these times it is really difficult for people to overcome their addictions as now they can satisfy them with extreme ease, so only those that are completely determined to do so will be able to achieve it, while those that are still not 100% committed will fail into it again, as even if they self-exclude from one casino there other thousands of casinos in which they can play.

Yes, they need to give money back to gambler, over and over and over and over again until they solve the situation. Where is the problem?

The problem is that would only make problem gamblers want to gamble even more than if there were no self exclusion program at all. You aren't entitled to a refund. You gambled and you lost. The sooner you accept that the closer you'll be to recovery.

No, you are entitled, there are laws about it, there is gambling help policies, you are 100% entitled if the casino can't help with your addiction! Even in Curacao where their licence is, they can get closed just because of it. The electoral system in USA ain't fair, and should not exists, but it does, that's the law, the rule of the law. If you think it's unfair change it by starting a move, don't just come to say meh, this doesn't work for, i don't think it's ok.

Show me a law.

If a self excluded player, or anyone that's prohibited from gambling for any reason (banned, underage, employee) is caught gambling, not only are they not entitled to their losses back, any money they have in play is seized by the Casino.  This happens most often when they hit a win that's big enough to trigger a hand pay for tax documents.  The Casino takes the payout along with any balance they had on the machine (or chips on table), which they are then ordered to forfeit over to the regulator.

This is pretty standard practice in every jurisdiction I'm aware of, UK, Vegas, Atlantic City, Monaco...

Here's an example from Atlantic City:

https://www.nj.gov/oag/ge/docs/Rulings/2022/jan1_15/Summary.pdf
https://i.snipboard.io/w9vGHJ.jpg



https://www.nj.gov/lps/ge/selfexclusion_bet.html


Under no circumstances would a self excluded player get their losses back after gambling while on the exclusion list.  That's an absolutely bonkers idea.  If they did that, you could just exclude yourself, put on a disguise and go freeroll the casino.  You win, you leave quietly, you lose, full refund.  If an excluded player really wants to play, they'll find a way.  The best way to motivate them not to is the knowledge that if they get caught, they lose whatever money they are gambling with.  You're suggesting the exact opposite.  To make it so they have literally nothing to lose by trying to gamble. There is no good argument for refunding your money.

I actually think that you don't understand the problem. STAKE DOES NOT HAVE A WORKING SELF-EXCLUDE SYSTEM. Myself as a player with kyc done, no more than 1 account on the site because i don't ever want my funds to be in danger because of multiple accounts, I can not self exclude. It is like a gamble to self exclude, after you request it it may take up to 12 hours for it to take effect. STAKE DOES NOT HAVE SELF-EXCLUDE. PERIODE. Here the problem arrives.

And it works different for every type of player, if you are a constant gambler vs an usual one (who gambles from time to time), it will act differently. Do not give USA laws, as I am not even sure if stakes allows USA players to gamble on their site, as they don't accept russians, british, australians (but the owner who is australian gambles with VPN during live streams every saturday, he admits it every stream, but vpn is prohibited to use on the site.)

Stake at this moment it acts like a scam until they fix this issue.

People should really take this line seriously because there's no such thing about refund or compensation or something like that, once you do make out deposit and lost it all in the site
then you totally lost them and theres no turning back.Self exclusion issues or arguments like this is none sense since its just normal for gambling sites
not to grant out those request.They are running a business and not a charity into those gambling losers and thats a fact.

I have to admit that playing almost a day or more is a very long time. I've had sessions of 10 hours, but over 20 is a really serious thing.
I understand very well what you mean, but all I can think of is to simply close your Stakes.com account permanently and just play at those casinos where you have the option to self exclusion immediately.

Playing more than 20 hours a day also seems very irresponsible to me. We have all passed a day in the past (or some now) But in combination with gambling that can never go well. If you are awake for such a long time and gamble, then you will eventually make unfathomable decisions and if you lose once, the tilt mode comes on quite easily, I think too. That is dangerous and expensive.

Whenever you do go past 3-5 hours or something which is out of your important hours or time of the day then its clearly that you have some gambling problem.About self exclusions then this is something a very standard for most casinos nowadays specially with known or popular ones and if theres some sort of delay about effects then its just understandable that you wouldnt do anything specially on making more deposits.
If you do then its up to your own will which the site wouldnt really be having no control over that and when you do lost then its none of their business.

It's not a US specific rule, it's just common sense.  If a player self excludes because they have a gambling problem and then sneak back and gamble anyway, they aren't going to get their losses refunded.  The opposite should happen, their money is seized - just like any other prohibited player that chooses to gamble anyway.  I've already said I don't think Stake should keep your money, there should be no incentive for them to allow excluded players to gamble, but giving it back to you would be much worse than them keeping it, since it's giving a problem gambler incentive to gamble, which is why I suggested earlier they find some charity or something and let the player know when they self exclude what will happen to any money they try to gamble with after self excluding.

What op is forcing here is that he didn't sneak back, he was "allowed" when in the first place he should've been banned (according to his words). Stake has a self-exclusion system though, and afaik you don't need to talk to an admin or moderator to do it. Not gonna say much about what happened since technically, it's not even an issue between us and OP or OP and stake, it's at most an issue between OP and the one he talked about to ban him. Might've left out a few details maybe, but well we'd probably never know tbh. Just apply common sense really, if you were found gambling after a self-exclusion, casinos will not refund you, they'd just kick you out, simple as that.

When people begin to disregard important aspects of their life in order to satisfy their desires then that is when we can talk about a problem with addiction.

After all if we take into account the amount of time you need to sleep, take care of your physiological needs, like eating, working and other necessary stuff, most people at most have 5 to 6 free hours a day to do what they want, so someone gambling 20 hours per day is without a doubt disregarding some important aspects of their own life and as such they have a serious problem they need to attend right away.

It's been a quite a while this post was made, and I know that by now, probably this issue might have been resolved, but I would like to chip in a few thoughts for the still active readers.
1. I've never used stake.com, so I probably don't know how their system works, but one sure thing is that no platform anywhere without some form of bugs or errors that tends to affect the system once in a while, even as large as Facebook is, people still encounter lots of errors and bugs from time to time.
2. Op asked that his account be banned, but the admin didn't, and when op found out, he still went ahead to deposit to the account twice, played games which I believe he lost, no body forced him to deposit to that account in the first place, he even went ahead to play games and after loosing, he wants stake.com to refund he's money, that's awkward 😂, but I might as well have gotten every thing wrong, anybody who understands better should kindly explain to me.
But my question also is, why didn't he leave that account and create another account instead?

20 hours per day? thats fucking insane.  :D

Spending long time in gambling does already indicates that you do have a big problem and now you've requested for some self exclusion but still continue to make deposit
but on the time you have lost then you do sue them out and asking for a refund? What kind of bullshit thinking is that?

This is just a piece of cake for someone who do play  115 hours  of poker continuously
https://www.guinnessworldrecords.com/world-records/longest-marathon-playing-poker-by-an-individual
Well this talks about world record which does shows on how gambling addiction could take you that far.

Gambling addiction is as bad as a virus so everyone needs to be careful to avoid falling into the addiction of any form, I don't see any fault of stake.com here as they just acting on the professional were as an operator the responsibility rest on the player to prepare your self against many things such as addiction, if you have a 24 hours cool off system on stake then you should also know that comes with its terms and conditions and once you failed to follow those condition the site can not be held responsible for whatever happens to your deposit.

One thing I don't understand? What is wrong with you? Why everyone of you assume that you will just do a new account? I never had 2 accounts on stake, member since 2017, why would I have 2 accounts?! Why would I create another? To have problems with withdraws, even with my addiction this is common sense. Stake does not have self exclusion, that's it. They act without remorse and not in good faith in the relation with the customer. This is already a fact, nothing to talk more about it.

As example on a casino I play a lot, they just banned me manually for 1 month because I was playing last weekend too much (this is gambling responsability from the casino.).

That's the point. Having two accounts and all those things may lead to other even bigger issues with a casino or a bookmaker.

Why do you keep saying that?  They do.

https://stake.com/policies/self-exclusion

Stake's self-exclusion policy, number 9, bullet 1 (https://stake.com/policies/self-exclusion). I think what it says is very clear to me that you should not attempt deposit or place wager, how come it's not your fault where you are the one who deposit?

Yep, I agree with what you say this must be handled by experts, at least he must be accompanied by a psychiatrist to make this addiction not worse.
20 hours a day means that he only takes 4 hours to rest, Majan and others.
I think if this continues then it is not only not good for finances but it is also not good for the life of the addict.
There have been several cases like this that have even resulted in the addict's death due to this, such as one of Akio Kashiwagi's names who once appeared because he died from addiction to gambling and spent his days in gambling.
Don't let an incident like this happen again to other people, gamble properly because gambling for a long time doesn't necessarily make you profit very much too

Per stake rule, it's the user who is at negligence for depositing money while under self-exclusion, if stake will not return the amount deposited, they should not be questioned because they are just implementing their rules, and rules are meant to everyone, no exemption.

Have you used it? What when it says contact support for self exclusion, you need that button act right on the moment, not after waiting 20 minutes to get a stake automatic inter message as template. And when you are disperate to gamble and they ask you 20 security questions before they self exclude you from the account, you just close the chat and go back to gambling, they do nothing.
As heroine kills, gambling is a drug, and stake does not take care of it. They make the casino easier, easier to deposit, easier to gamble, easier to ruin your life by advertising streamers who gamble with high % bonuses and low chance of risk of losing. Man do you hear yourself? This is a crime. People die, families destroyed, this is what is about.


Huh? You got your 25 cents for the post? Are you able to post on topic?

Even this is dumb, because in other parts of the terms they are saying that you are not allowed to have more than one account, but here they acknowledge that people are having more than 1. Anyway I had a discussion with my vip host that I can bring a secondary account to plat 1 for a special bonus and I said no, I will have only on my account on my name.

What you don't understand is that I don't blame stake. This is crypto gambling, even if stake is active for not even 5 years yet ( soon to be ) etc. You can stop the blockchain from receiving deposits, but you can stop the player from playing those funds.
Respect the gambling as it should be for fun, not to make money. Don't be just angry of making money every day and night. Let's all understand how addiction looks like, and their design is made for addiction. They will always be on profit.

GUYS the moment when we gamble we know we will get only 96% of our money back on long term, don't do same shit as I do, at least I can afford.

It is clearly written that you are not allowed to make "deposit or place any wager ... during your selected self-exclusion". In this case, the user was informed by the casino employee or their customer service representative that his account was permanently banned. Therefore, it cannot be said that the account closing process was ongoing.

I do not think that any genuine person will take part on gambling for 20hours or something like that. But it might happen for someone who is addicted on gambling and is not mentally stable. Gambling responsibility should be stand for them. As these types of people cant stay away from gambling they should have such feature. I am not a fan of stake, if stake has such a feature then I do not think this accuse worth anything. And to communicate with moderator or admin regarding gambling responsibility is worthless.

Yep gambling responsibility is very important and from the look of things 20 hours of gambling time is bad timing and you end up with severe addiction that becomes hard to get out of, it leads to bad conditions and losses afterward.

Self-exclusion may be the best way to go about this withdrawal process but the fact is not everyone is lucky to go through that road that is why gambling responsibility is very important and a good aspect or basis for gambling.

I think that depends on the person or on the situation because what if the person doesn't have a job and he is consider gambling as a job or just a past time because when you do not have a job, your life is bored and your looking for ways to entertain your self or you look for ways to earn. Some says treating gambling as a job is wrong but IMO it is not wrong as long as your gambling stats is in profit and not in a loss.

Some person cant get enough of gambling and spending a few hours is not enough for them so they can gamble for extra long hours. I will do the same only if i have a lot of money because my current situation always annoys me the fact that i can only gamble under half an hour or lesser than that due to limited funds.

20 Hours of gambling straight even for a week will cause deterioration of mind and body but that is what casino operators want on their players, they want as long hours as they can, that is why many casinos do not have windows, clocks and they supply their players with energy drinks and perks so they can keep gambling, the more hours they gamble the more profit they are going to make.

I never encounter such person in my gambling career since if a person goes in that situation then there's no doubt that the person is already addicted. Also maybe its good if we don't blame casino towards not having this feature if someone want to point this out since in the first place its responsibility of each gambler on how they handle their finances and playtimes so if they are playing to much without having a control. Maybe there family should step up on this scenario since this person have mental health issues.

20 hours of gambling is indeed a clear sign of addiction. I agree with you that gamblers are responsible for having self control. While the casino can do so much in giving cautions and offering self-exclusions, but the final take will still be in the hands and decisions of players. As per the case of OP, I don’t think that he could pushed through with the complaint because he was under the self-exclusion but still deposited and gambled when he’s not supposed to.

Well, it's a lie to start with because nobody can sustain that and you'd have a very sad life if you spent 20 hours straight gambling for a day. Besides the fact of - where is all the money coming from to fund such constant losses? Nobody is winning against these casinos and it's probably one of the lowest forms of entertainment that you can find out there. It's kinda hilarious when people refer to having a "gambling career" because it shows a clear lack of understanding in the basic math that underlies the vast majority of games out there. The only people with a chance are highly skilled poker players, who are unlikely to refer to themselves as gamblers anyway.

Looks crazy when waste 20 hours in daily day for gambling but I think have been an expert on casino gambling, usually waste few minutes only because I spent with sport betting and open back later when all match have ended, but with casino I think many gambler waste almost 24 hours how they looks forget about their activities exactly when lucky and success win on several casino gambling. They can't stopping and keep running how to try with new casino game trough still have fund on pocket.

It's amazing how last 10 replies are off topic and just everyone is replying to the previous post for 25 cents/post.

20 hours is too much and I guess it's already time for a person who's been spending most of his days in gambling to seek professional help. We can't question them since gambling addiction isn't easy to get rid of and we're not in his shoes but if he wouldn't do something about it, he might regret it in the end. The gambling site itself shouldn't be the one to be blamed but a gambler's decisions.

Bold move made by the representative of stake.com himself. The fact that the representative can easily be contacted speaks to how much integrity and honesty they want to represent themselves in the gambling atmosphere. I mean, all gambling websites are profit-driven (like all businesses) but providing extra tools to at least address gambling addiction by a gambling company itself is quite commendable.

I do suggest that you plan on excluding yourself from the gambling sphere, prepare alternative methods that will somehow help you forget about the feeling of such addiction.

it is a continuous discussion so it is inevitable that some posts will become off-topic especially if it became a megaspam thread. you can always report those posts if you think they are off topic or you can always click "ignore" if you find someone's posts are not worth reading or perhaps just ignore the whole board if you think the posts on that board are not worth reading(you can find the feature on your profile, look for "Ignore Boards Preferences").

Have indeed some mental issues on which they should really able to control out theirselves when it comes into their emotions or perceptions the way that they do deal up with gambling.

Self exclusion feature is just really a bonus for a platform to have but in general sense which it isn't really actually needed since you could simply stop gambling or playing if you do wanted

to do so without needing these kind of exclusions and  this one is primary example on having some limitations but still  turn out on playing.

Your post is off topic! 25 cents?


Not off topic but useless reply.

Can anyone continue a conversation this forum? I am watching now 20-30 topics, everyone replies just because they have to (sigs 25cents)

And I agree with you, it is worrying to do any one single activity for so many consecutive hours, even just laying on your bed will be incredibly taxing after so many hours, so it is obvious that something like that is not healthy at all and that is a sign that there is something wrong.

This is why casinos are in a difficult position, on one hand like any business it is obvious they would like to obtain the biggest profits possible for them, but at the same time they do no want to exploit their players and they become addicted as this is bad for both parties that are involved.

Every site does have their own set of rules. You cannot call them a scam if their rules are a bit different, as I see you did make your point and at the end of the day they did respond to you.

I think it might be beneficial for them to have better rules and regulations for the future so that they would be able to help out more people and the banning period I think is so that you can take all the money out that's there might be reviewed and the funds automatically transferred to the specific address as given by the person itself.

Addiction is honestly not something that people want to be in the middle of therefore I do think that it's better you contact a professional rather than try and gamble again on other sites.

This is just that people couldnt really just accept the consequences on the time that they had been busted up or been caught on which they would be calling a platform/service
to be a scam once their funds been locked without even tending to realize or look back on what they have done.There are really that kind of people who dont accept their mistakes
but rather trying to fight off on a situation which its clear that its his own fault on doing so and thats why its happening into him.So acceptance would be the key.

Do all of you in this forum just post for signatures? What is this? Like all of you are talking only with yourselves and not touching any topic at all....

Bitter spotted. You even pointed it out in your previous post.

The fact that OP is now out of coverage on this topic, will now create a branch of side topic to discuss. Maybe there are off-topic but you just have to don't give a shit about it. If you are sick of reading posts here, it's free to totally ignore this thread and mind your own business.

Aside from that, if there's a time that a related issue happened in the future, this thread can be served as a reference so bumping this thread, as long as not totally polluted and spammy, should be fine.

If you do tend to look at on his post history then you would see that repetitive $.25 cents post all over again and again. :)
I doubt that he would make out those words if he's the one on making out some post and getting paid.

---

Cant really deny though that repetition is really that rampant specially on mega threads where responses are already been said earlier.
On topic reply, once you are excluded then its just common sense that you shouldnt make out further deposits.Its actually your own
fault on why you lost money. You dont have rights to ask out for some refund.

I do not want to say that the the person might be looser too. I want to be agree with you that the person may make profit and that's why the person may try to invest his/her full time on the gambling. But how that can be 20 hours or more on a day? Isn't it too much?

You don't have a life anymore if you spend 20 hours gambling per day, even if you are winning but that would not make you happy as you can't spend your money on things that would make you a better person. That's why I do sports betting so I don't need a lot of time to spend, just 1 to hours day, that's enough for me, what's important is I'm profitable.

If I'm really committed to a thing or activity and I don't have else thing to do, I can spend 20 hours for doing that thing I love. Whether it be gambling or not. I have done that with playing games although it's entirely different from gambling but it was during my younger days, when I was still on my teenage days.

But in gambling, it's overcommitted for doing it with 20 hours, you're too stressful in committing that much time even if you're just passing your time with it and you're already rich.

Everything must be done with moderation, for example I have known some traders which kept staring at their monitors for almost all day and they even had their accounts on different exchanges and platforms set to send them signals even when they were sleeping so they would not miss a single piece of the action even when they should be sleeping.

Is it surprising that they gave up the markets after just a few months or years? Of course not, even if they were profitable eventually they burned out and decided to do something else, and as such gambling for so long even if one happened to be profitable is simply not correct no matter how we look at it.

That's already to much and Stake shouldn't be accountable for gambling addiction already. It's a matter of self-discipline. A gambler must know when to continue and when to stop for his own benefit. Sometimes, we tend to blame the site of our losses and mistakes which is unfair. Maybe it's the best time for Op to know whether he's being efficient in decision-making when it comes to his gambling journey.

For sure they wouldn't really be making any complaints if they do make out profits out of those further deposits despite of exclusion but if they do experience the opposite then this is the time they would really be making out those complaints which is totally unfair for Stake side.It is true that people do commonly or having that kind of behavior on blaming the site after they had lost their money which is totally bullshit if you do ask me.
If you are really that serious on having that cool down on your gambling activities then you shouldnt have considered on making out deposits.So it is really a matter of self control.

The problem isn't with stake but on the person who is op. A lot of valuable posts on the first page explaining what has happened to him. There's no reason to blame the casino where he's playing.
There could be some of the same cases for other casinos and they're also dealing with. This is a problem that's hard to accept if the gambler is already addicted and he's kept on losing with his money despite the self exclusion that was made.

This could be crazy . 20 hours of gambling means you are already influence with gambling addiction.And it is sad to see that there are many gamblers are'nt or cannot responsible themselves, their choices, or their addiction. They are not building anything or making money, they are only breaking themselves, while bringing more money to casino. And this is what casino wants.

i must admit that way back when i was still addicted to Online game? yeah i spent almost 20 hours per day just to focus in leveling and upgrading my Account and yes I am an addict.

But In gambling? no way as i will never spend more than 5 hours to gamble because i already knew how risky this gambling addiction is and how can this ruin my life , there are more people i knew about how they are losing their lives because of gambling addiction .

Some people who experience to get addicted on something unusual and can affect their lives will not do it twice in their lives since we know how hard the consequences of this action to make and newbies should consider to watch their bets then listen to other experiences since being addicted especially in gambling is so costly and might we experience more worse situation especially if we can't control ourselves so before stepping on casino we must know how to gamble responsibly.

We still have such people who did everything but started to blame the others if they are not seeing the results in their way. I just want to ask you something, imagine if you win 10,000x multiplier on that deposit would you still consider and let the site to cancel the bet and just return your deposit alone?

Of course they won't complain because they are winning and letting everyone know that you will win can only lead for them to beg if they are a player like you or if the owner sees it, they can rig your account to prevent you from winning the next time.

It is crazy but I sometimes think of it, that is why when I win I just make it a secret ;D. Let's say an excluded player could win but it is still not right because they already decided to exclude their self before to stop gambling. That only shows that they are not ready yet and better if they cancel the exclusion so that they can gamble on their main accounts again. Gambling using their main accounts is beneficial than a new account IMO.

Definitely not gonna happen.

It's already money and win on him and for sure we're all going to agree that we're not going to let the site cancel it. But when it comes to losses, there's the feeling that they are disappointed because of it.

It's hard to accept the fact that they've lost and they should just avoid it if they have that problem of acceptance.

You wouldnt know unless you do able to experience and even if you are noob and able to read up those past experiences of others but still they would normally be ignoring those and would continue to play or simply

on what they do desire and when shit happens then they would tell to theirselves that they shouldnt have done that on the first place or they should have listened.Well, its a very common scenario for someone to

experience on.You should really be responsible with your actions because dealing with gambling is something not for everybody specially to those who are really that impulsive.

It is unlikely that a person would do this, one thing we must understand is that humans are always trying to finding an excuse for their behavior, obviously it is wrong that if you self-exclude from a website you can still play at it, but at the same time we need to take responsibility by our actions, after all if a person finds out they can still gamble despite their self-exclusion then this means they tried to access their account, and even if they could not access it then they could always create another account in a different casino and gamble in that way as well.

Does OP's request from Stake include cancelling those bets? I think he is not asking to cancel his bets. He only asked that he be banned for a certain period of time. But I don't fault Stake for whatever mistake OP committed. In the first place why was he even depositing money when he asked to be banned and even told that he is already banned permanently. And even more questionable is that not only did he make a deposit, he also played with those deposit which caused him to lost money.

It is given because OP did not come back again here mate meaning he had already admitted that it is His mistake than the Site.

Stake has proven their capacity and trustworthiness here and outside the forum , their players always kept on playing because of their site being good to everyone.

OP is the main problem here and not Stake.com.

While we can acknowledge that it seems that in this case the measures which were put forward by stake did not worked accordingly to what they wanted, at the same time it is a mistake to blame them for what happened.

Casino self-exclusions are at best the last line of defense before those that are addicted fall once again into the habit of gambling money they cannot afford to lose, so it is a mistake to blame stake completely over this, when we know that even if the self-exclusion was working properly there are many ways for a gambler that is addicted and determined to find ways to gamble to satisfy their needs.

He is.
It's already 2 months since he's inactive and I don't think he'll come back anymore to discuss about this. If he does, we don't know what's with his new statement towards this complain he had about stake.
There's really some problem towards his decision and take on it and with his experience, he finds it the fault is at stake but don't want to admit that he had also lack of.

It looks like he’s trying to disconnect himself again with gambling and I do hope that he succeed by time or he might be very busy gambling again. OP has a big problem here, and this is beyond the control of STAKE. Gambler should be more responsible and never rely on any site to help you control with your addiction, this should be your top priority to remain not addict.

When the people get a loss.They will made disappointed towards the website and started to report it blindly. But they have to hold and cross verify whether it's really fake website or you loss by the less knowledge in it. If you find it faulty for verification. You had a full rights to escalate here. Stake.com had some users and their payments to participants was on time, So I had not believe the O.P statement fully.

This is a very good example and I am sure the OP would not have asked for a refund of the deposit itself in such a case. The situation is quite complicated, but in my opinion the deposit should not be returned as the scammers would definitely try to use it in similar way later to play and lose without consequences.

OP wouldn't have been complaining if he only won his bets. But the sad thing is that he lost them and he lost his money. That's the only reason why he is now crying foul of the failure of Stake to ban him from the site. But if we take a look at the whole situation, Stake is not the reason why this person is losing. This gambler asked to be banned but still decided to deposit money and gambled the money. What is he doing? I thought he was trying to avoid gambling?

that is the problem with someone who has an addiction, even if they are trying to stop/avoid their addiction they can easily be tempted and fall back into their old habit. like I said before stake.com is somewhat liable for what happened. if they actually banned the account when they were asked, OP would not have been able to deposit on the account he asked to be banned.

Nope, it's only stake's fault. The moment the user have requested self exclusion from that second his gambling features should've stopped, there he had a moment of waking up to reality, but stake didn't care and allowed him to play.

Stake is reliable and directly responsable for any lost funds. And more even if he would've one, by Stake terms they could've seize his funds at any moment after because he requested the self exclusion. This is shady behaviour and illegal. Anyone defending stake is a just a shit poster who hope they will get a giveaway from stake or just post random things for 25 cents.

Why stake only when the user did gamble upon receiving the unexpected notifications, that's why he continues to lose and is now asking for refunds because of this incident but stake is too generous to agree with this and offered him an amount. If they do this then maybe the act that they did is intentional but after this issue, they will not do it again.

If the guy won, I don't think we can see a thread like this but he will be silent unless the money was seized. It sounds not right but is there any gambling company that has a rule like that? but that can be helpful to totally prevent the person from coming back to the casino to play gambling again.

We all wish him to follow what he wants to do and if he wants to avoid gambling, just make his own initiative and ways of avoiding it. He has contacted stake about it but things should be in his control now and he's the one who should control everything pertaining to his gambling activities.
Well, it's not the issue of being fake or legitimate. It's an obvious legitimate website and we all know what stake is. I guess this thread has gone too far and should be locked.

That is right, at the end of the day, it is you that will take care of your business. Not the site or person around you. If you want a change of lifestyle, it will start from you. And if you are weak with temptations, that is when you will fail in trying. It is easy to say, but hard to live by. But if you have sheer determination to change whatever you have, you will move heaven and earth to achieve your targets.

There might be some lapses on Stake side but mostly it would be on users fault.Why? He knows that he's been self excluded which means that he shouldnt tend to make out some deposits despite of such condition.

If he is really that serious on stopping on gambling then he shouldnt made out any further deposits because even if Stake had completely exclude him on the site but if that addiction of yours is still intact
then you would really be finding another place for you to play on.So it would really be just a the same story and making out complaints is something that no sense.

Yes, I now think Stake.com is also partially liable but the final decision is on the part of the gambler. Because even if Stake.com has already blocked him from playing, during that time when the gambler thought it was a good time to make a deposit and play, he could have ended up doing the same on another site. But again Stake.com has received OP's request but failed to act on it. That's their only fault. The acts of depositing and playing and losing are all to be blamed to the gambler.

Stake is not care about how level your account but I am so sad heard with OP have reach platinum level as higher level on Stake site, how ever always have reason why the OP account banned but looks with his deposit should be refund because he don't see about his account was banned before make deposit, maybe he can try with KYC procedure for solving with banned account and keep trying with asking on costumer service what next step can do for solving his account have been banned. So far I don't get any trouble trough using Stake site for gambling and keep running well with my account still on gold level without have notice banned.

Understandable of what he wants to happen but he can take the action on his own. It doesn't need to be passed on to the casino if there's an option and if they've already declined what you like.
Well, there will really be some pride with these actions and you don't want to be ignored by them if they've already made a decision that they won't do any action with regards to what you like.

like I said "somewhat liable"

that doesn't really matter. the point here is, stake.com being a big company should be responsible enough to grant their gambler's request for self-exclusion on time. if the gambler decided to gamble on another website that is not stake.com's problem anymore. but what happened here is their problem.

If he had made out some self exclusion request then he should mind not to make out some deposits afterwards since he know that requested for that even though they do let them on making out to happen but it is

actually your responsibility towards your actions and now you do took the blame and asking out for some  refund? It isnt really just right for that kind of demand even you are a
platinum member t hen you should really be that mindful on every actions that  you would make because not everytime you would really be right.

Yes, I agree. Perhaps if we bring this case to a court of law, Stake.com will have to answer for their failure to grant the reasonable request of one of their clients. After all, that feature is offered by the gambling site. It wasn't a personal request made outside the features of the site. It was a request as per the site's terms and conditions.

But I don't think Stake.com is liable for a refund. The moment the deposit was successful despite the request for a ban, OP should have already contacted Stake.com and complained why he still has access. By playing with and losing all of those funds, I guess it wasn't anymore Stake.com's fault.

I hope that is the reason and he is trying to get over his gambling problem, after all the majority of the people can control their gambling with no problem at all and as such even if we lose a little bit of money here and there when we gamble that is not a big deal for anyone of us, but there are a few people that are unable to do this and that is when things can get really dangerous for those that become addicted, as the more they gamble the more they lose and the more they lose the more they want to gamble, creating a vicious circle from which it is really difficult to escape.

That's true, the moment he even mentioned in the chat that he has a gambling problem or he wishes to self-exclude, the team should've automatically limit his ability to gamble. Perhaps sometimes they change their mind, in this case stake is mandatory to run an interview with questions for the gambler and stake must decide if gambling is an addiction for him. Questions like:

How do you find gambling?
What kind of money do you use for gambling?
Do you play with money that you can afford to lose?
How is gambling in your every day basis?

They need to have workers that know to play with this kind of situation and assist the player.

Agree here with @saxydev .

Some online casinos in the industry have responsible gambling measures, even if the player doesn't explicitly ask for help or self-exclusion. (such as reality checks, signs of gambling problem alerts, and similar)

Nevertheless, when the player contacts the casino and explicitly states a gambling problem, this should be a red alarm for support. Therefore, a well-instructed support team should react immediately and handle this situation.

I think gambling site must have the option for self exclusion and if they face any difficulty then they should atleast help by manual self exclusion. Gambling is a high risk and high addiction service so, they should help to control gambler when they really need to stop gambling.

I believe that any gambling sites must have a precautionary measures atleast to remind a gambler if they have been engaged in gambling activities frequently other than it's usual activities. I mean its an advantage for a gambling site to have a frequent customer enjoying their games however even if it's a gamblers responsibility to limit himself/herself I think even a simple reminder from gambling site will help to give awareness to the gamblers.

Such a precautionary measure it doesn't help anything to the gambler though that will be helpful for the gambling site. As on cigarette it has been written "smoking is dangerous for health; smoking  causes heart attack or something like that. Smoker knows everything I mean all the bad sight at the same time gambler (we) know everything but we gamble. But we may sometime want to stop gambling and then we need to self exclusion mood.

Maybe a warning about exceeding a certain amount they set beforehand, but really it's mostly empty warnings. I mean if a gambler could follow said warnings, then they could originally make their own rules to follow so really, it's not that effective. An automatic lockdown might work though but that would probably be just received with complaints.

But unfortunately they won't have people handling these type of specific request. They might send some automated response in regards to self-exclusion requested by the players but that is the best that they'd do. Stake is no doubt one of the best platforms out there, but it falls off on customer service and responsible gambling. They should be forced to create a special team that handles such request seriously, but since no repercussions are present against their deeds, why do they (Stake.com) need to care?

How can you associate this with Stake as their responsibility? Remember that every person has our free will and discretion to decide on our decisions. Regardless of all the temptations surrounding the gambling industry, we still have the ultimatum on how we can execute our actions in the end.

Stake cannot be held responsible for any of the loss funds if a person gambles freely. Even if a person that relapses gambles, that is not the responsibility of Stake anymore. The least thing that they can do is to block access from their servers but this can easily be circumvented if a person uses another ISP on his location.

This is what makes addictions so difficult to treat, intellectually people already know drinking, smoking, using drugs or gambling in excess can cause addiction but they still do it, this lowers their confidence they can stop at any time, so the ability to self-exclude themselves is important as a third party is helping them achieve their goals.

However we also need to recognize that when the addiction is severe self-exclusion is useless, as even if it works there is nothing stopping the gambler to visit another online casino and gamble their money there.

Self exclusion would really be totally useless if you are really making out things to be done once again because exclusions wont really be that enough to stop you on playing gambling once again
or even talking on some other things because if you do still have that aim on  playing gambling then these things would be useless or pointless since you would really be finding ways for yourself.

I like this idea, maybe a gambling site can implement a tool like that where you can set if how much money you will use in that session and once you drained it, you can't play anymore until the timer runs out. That is for us to prevent getting addicted but a warning or some notification like what @molsewid said is also a nice thing to add.

This is effective to some gamblers because not all gamblers are heavily addicted but they only get addicted because they forgot that they have been playing continuously, no one reminds them to take a break but I wonder why there's no gambling site that did this until now? are they afraid that their income will get lessened?

I have never seen a feature like that, however at least to me it seems that it would be even more ineffective than the current self-seclusion scheme that we have at the moment.

And the reason for this is that this will depend on people actually setting limits before the session about how much money they want to spend through it and then simply giving up if they happen to lose the money they allowed themselves during that session, so even if we ignore for time being the difficulty in coding something like that it is still does not seem as an effective measure, as those that can know how much they want to gamble beforehand and then respect that amount are people that can already control their gambling, while those that cannot do it will probably forget to set those limits at all and lose the capital they had at the casino at the time.

Would definitely be useless if you do ask me because if you are addicted then there would be no exclusions would be working same as you said.You would be finding ways for you to play again if you do

know that you had been blocked whether its voluntary or been totally forced blocked or banned.I cant blame out the site because it is really actually on users fault on why he had lost more due to
his further actions.It would turn out that these kind of complaints would really be ending up as a trolling kind.

Not only stake.com but also all the gambling site should be responsible for their users if they can't fulfill the demand of their users if that is legit. A problem has not yet arisen does not mean that the problem will not occur. Anytime problem may occur and regarding the problem the site owner should take appropriate action. And it is time to take action to enable self exclusion mode.

Amazing, every post of yours in this thread was different and just made based on the latest replies, posting in the gambling section just because of the 5$ signature. The first member on my ignore list.