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Some Casinos are just plain fraudulent. So this woman visited a casino, play slot and won $43million. She took a selfie with the amount displayed on the machine. The casino saw it and told her to return the next day so they could talk about the winnings. Next day she returned. Story changed. She was told the machine had malfunctioned and therefore it was what was responsible for the winnings. They went ahead to offer her a complimentary steak dinner. I got so livid reading this story.

Isn't this just the stupidest reason not to give her her winnings?
Couldn't they have known that their so-called machine was faulty before letting gamblers use it?
How could they do this to her?

I don't know it could be just a plain excuse that the machine malfunctioned since they had time to make an excuse and use their own TOS to get away with paying the said jackpot. Maybe the woman can file a complaint against the casino or even check if the machine is faulty or not, but who knows what could've they done to the machine after she won since she was asked to return the next day. In case the machine is faulty, everything in their casino should be checked since they will always use this excuse to avoid paying winnings.

That's just pure bullshit.
If reverse was to be the case what would they have done? If it was a customer that played and lost his/her $42m to the machine would they have inspected the machine in question?

That's the problem with casinos that don't have enough resources but just want to keep running the company so that they can keep draining money from their customers or from gamblers that use their service.

At least they could have compensated her with some cash even if it's just $5000 from the $42m that would have been better.

It'd make more sense to deactivate a malfunctioning machine rather than keeping it active. Also I doubt they've been forced to repay anything gambled on it for however long it malfunctioned.

If they didn't know it was malfunctioning the actual amount she won was very low compared to what the casino could likely afford so I think they should've been forced to pay a higher amount (at least around $30-300k or the maximum that could be won on that machine depending on the size of the venue).

This is like the most fraud thing I have ever observed since social media became so strong. I understand that than kind of money can be very disruptive for their casino business. Although if there are issues with their slot machines its their responsibility to fix it. Not very sure how law works but I think this customer should directly open case against that fraud. In proper countries she would definitely win a lot of money at least.

This is a scam by the casino to prevent further losses with what happened. I don’t think it should be possible to do that to a people. Imagine if it’s someone of power and they do that to them. They would probably be fuming in anger with that.

I do hope that they find some way to pay for that. They owe her that much and not just a steak.

Reading the terms of service of most casino companies might be very challenging because it can be time consuming, but I think it is worth studying. At least gamblers would be able to know thier rights and privilege. The slot machine has a disclaimer that voids all wins if it malfunctions. But how would the firm prove that the machine has fault? Would they not hide behind slot machine problems to deny genuine winners thier funds?  

I think the woman should seek legal advice and look for various means to recover her win. She is not to blame for the machine malfunctioning. If she has lost a huge bet due to the machine's problems, would they have recognized that the machine caused her loss? They would have concealed it and go on with thier operations.

I'm not surprised to see some land casinos having problems and ending in fights because they can't afford to pay slot users' winnings, with 1 million reasons, the goal is not wanting to pay, I'm sure they don't want to pay for all that, because they don't have that kind of funds, there are many such casinos in this world, they only expect money from losing users, actually it's a stupid reason.

That fact is their only reason, in fact the slot machine won is not damaged, it's just that the brain and finances of the owner of the land casino are damaged, no, the slot machine is not broken, I think and have seen cases like that experienced by this woman.

Avoid paying users win and knee capital.

Frankly, this whole story looks doubtful in many details. In any case, if something like this actually took place, then the final decision will be made in court. The casino cannot say that "the machine was broken, you did not win anything" this must be proven.
In addition, I was struck by the fact that she went home to "come back tomorrow and discuss the winnings." I understand that she was in shock, but you can't do that.

This happened in 2016 just in case anyone is wondering. I tried to search for the verdict of the lawsuit she filed against the casino but it looks like it's still pending. I personally doubt she'll win the case since the NY Gaming Commission already sided with Resort World. The said machine's maximum payout is supposedly $6500 only.

Here's a more updated story if you want to read https://bonuslots.net/katrina-bookman-vs-resorts-world-casino/

Wow, what a kind gesture of this casino! Instead of paying an almost 43$ million jackpot they offer a steak dinner to compensate the gambler! :P

What a shame this story is. If the slots had a malfunction it's none of the gamblers' business. The casino is responsible for it. And since the machine was disponible for playing and the gambler has won, it's their duty to pay the prize the machine displays. I think it's funny this kind of malfunction never happens for the other side. When a gambler loses there are no malfunctions with machines. It's purely lack of luck.

Another advantage for crypto casinos: provably fair feature, so you aren't going to hear your payment is going to be denied because the machines weren't working properly. ;)

The mechince being faulty is non of the woman's problem, since the machine already displayed that she won and she is having evidence, then they should pay her the money, next time they should always make sure they carry out maintenance on their machine frequently. The woman shouldn't accept the dinner, she shouldn't take it easy with them, she should make sure she collect her money.

The casino is just very stupid, how will someone win that kind of money and the only thing you can use to compensate the person is steak dinner, I think they should just plead with the woman and maybe give her half of her win or reasonable amount of money if she will accept their offer, but the only thing the can offer is just steak dinner.

Casinos can come up with all kinds of reasons to prevent winners from getting their big money wins and we know they really can do it. It is the casinos' fault for not checking the slot machines that someone wins big money but the casinos don't even acknowledge it.

The woman also couldn't do much even though she had a selfie photo in front of the slot machine and her winnings earlier. The courts should be able to support the woman because there is real evidence of the woman's selfies, but we also need to know that casinos can bribe people in court to support casinos.

It's easy for the house to claim that the apparent win is a mistake or a malfunction on the machine's part. But if the roles were to be switched, the woman would be extremely persecuted by the casino, they may even press charges against her. In that regard, I think the woman should file a case against the casino to force them one way or another to pay her the supposed winnings or damage fees if ever. Casinos have become very confident these days especially live ones in taking advantage of their customers' already weak stance, thus situations like these are more common. What an insult by the way, to tell her that she only one 2 euros and then offer her a dinner instead of actually giving her the winnings.

Now this is just a fraudulent scheme devised by the gambling company in order to evade liability of paying her. Good thing the woman has a photo of her winning the slot machine as a solid proof for her efforts in winning. I do think that it must be illegal for the gambling company to claim that a slot machine malfunctioned that caused someone to win on it. Regardless, she still won and she must be entitled to the prize.

Personally, I very much feel outraged by this news. I do hope the woman sues the hell out of this gambling company. Not only is she entitled to her prize but also for damages for this scheme made by the gambling company.


This is pure BS. How can a person prove that a machine malfunctioned? Isn't that the responsibility of the gambling company to maintain these machines regularly? They should be estopped on claiming that it malfunctioned AFTER someone won the jackpot prize.

I am not surprised by the level of such type of casinos.That is why when playing in an offline casino it is always a good idea to be prepared well and got to play only on the capital of gambling,in Las Vegas.I am sure there are not that many stories,in fact I don't know any in Vegas that can cheat you like this by looking you in the eye.It was the error of the woman who agreed to come tomorrow,she should have insisted I want my money now or at least to ask for a contractual agreement before leaving the casino.When you win that huge amount it is only natural to ask about such signing by a notary.

In these plain fraudulent casinos only the law can make them pay in any way.

I'm not buying that thing if they would have told me there's a disclaimer if I don't see it on the machine then I am claiming my winnings plus a photograph from her phone should be enough as evidence that she won. They better turn that thing off or pay the winning prize and not just a one meal for a day. That's a total bullshit on their part!

What else could be these casino be doing to someone who wins the jackpot? I'm sure it's not the first time this was happened but we can't do anything about it. That would stress me for life if they did that to me knowing that I've win a jackpot but unfortunately I am not.  ;D

If it was settled properly on the court then it means the casino really did prove that the machine malfunctioned. Although the complete details and information weren't detailed, being able to settle it in court then they really showed strong proof for that. Aside from that, the ticket was printed out with the correct winning amount therefore what is stated on the screen is where the fault and error happened.

I doubt a luxury casino such as Resorts World Casino in Jamaica, Queens will ruin their reputation just for that case.

Although my assumption will depend if the court settle the case properly without an under-the-table agreement or any related to corruption just to win the case in favor of the women. Because for me, if that casino is not true to its word, they should bribe the women instead as offering a dinner will make them seem to do dirty plays in the public.

We can't just conclude it all because it's just a mere story, if that there were video for it then we would justified all every. I think something more, do we know either the company have up to that amount to pay her?
Yes, there where similar story over a man in Lagos, Nigeria that won LOTTO but wasn't able to pay him it happens that they offer him some peanuts out from his winning but he refused and sue them to court.
So let us compare it to this lady's case as well. But the painful thing is that they knew about this machine why did they leave it over there to allow customers to use the machine.
I know this could be very hard for her, but she still had all evidence if she would like to further claim about her winning or sue them to court with all her evidence.

It doesn't make sense that the slot machine didn't work while the woman won with the proof in the photo meaning it was an obvious win but the land casinos confirmed under the pretext the machine didn't work and it was like there was a problem being hidden with the reason the machine was off.

To me this is clearly cheating with the option of offering a steak dinner, no compensation whatsoever, even if it is half of the winnings, do they not want to lose big?
Does that mean that after the steak dinner, the woman didn't get any money after that?

This is very annoying for this kind of treatment to the woman because it's just irrational for this to be generally accepted. Although I can blame the casino too because it look obvious that the machine had malfunctioned for the woman to win such a big amount of money that is unbelievable to happen on a normal ground. Since it's just a machine and it do not have a concrete evidence to back it up in order to fill the case to court.
This shouldn't have been accepted but I am still thinking possible it could be for someone to win a big amount of money if the machine does not malfunctioned.

Unfortunately, this happens a lot more than we know. Casinos don't mind taking your money, but as soon as you win big, there's all kinds of excuses. There was a man that took one of the big three to court in the UK over a multi million pound bet, I believe it was a sport bet. They refused to pay initially. I do believe he won in court though.

I can't imagine what it feels like to see that you've won some big money, legitimately, and then get rejected the withdrawal. If you take them to court, you'll likely win. However, it's the hassle of that, and I suppose they're hoping you take the easier route, and likely will attempt to settle outside of the court for much less than the actual winnings.

The casino should lose their license in this scenario, if the regulator actually had any teeth and were capable of doing their job properly. There should be no "get out" clause like that or they can literally say that any single jackpot that a machine shows up is null and void, thus defeating the whole point of playing towards a jackpot from the customer perspective. It's not only the casino at fault here, it is the government enforcement agency that are clearly powerless to do anything against fraudulent actions of a casino. By letting them get away with it once, it will just be easier for them to get away with it again in future and might even be abused more in future.

The problem is with her actually because she didn't observe her surroundings first if there is a sign or what but he just play the game directly. I think this can be the same to those who gamble online blindly where they will experience a problem later on.

I know for some, they will blame the owner of the slot machine because why the heck they do this instead of replacing the whole thing? But, maybe that wasn't really their priority. Maybe they have other business (can be a restaurant) since it is said that the woman is offered by a dinner. The only put a slot machine there for their customers to have something to pass the time while waiting for their orders. If we are serious of making cash then we should go on a real casino, since they have more benefits there and we are sure that the machines are working fine or they are legit/fair.

In any serious country, such a case would certainly cause the casino to permanently close its doors.
Whether due to the obligation to pay the prize (without having the money) or fines and lawsuits filed against the casino by the person who won and also by local authorities.

It is simply unacceptable to refuse to pay the premium on the basis of such a response.
Did anyone other than the casino itself testify that the machine was out of order? Was this done in front of the woman who won, in front of some authority or someone "neutral" to this situation?
Obviously not.

We know that in most illegal casinos these machines really have a problem, but usually the problem is intentionally implanted to rob people.
Then, when there is a "problem with the problem" of stealing money, they still deny it.

Unfortunate!

I hope that this woman does not give up her rights and that the authorities give the case the attention it deserves.

All i can say is that What the f*ck is that kind of reasoning?If it was broken in the first place then they should not play someone into that machine.This is rather just a bullsh*t reason or alibi because they dont
want to pay up that amount to the winner.The wrong thing on which that woman had done is that she had agreed to leave the vicinity and comeback for another day.She could really be able to contest it out
if the machine is broken or not.It is really just sad that $35M goes to nothing or a buck or couple which i cant really just believe such situation to happen but well im not surprised that Gaming commission
does really receive some bribe. :D

This is fucked up. I am just sensing racism on the casino winning issue. Probably because the lady came Africa (black) woman that was why she was denied to collect her winning. A casino machine never malfunction to a gambler. If a casino machine malfunction like that then how many gamblers have loss and won casino slot games that have complained. I have not heard any complain from gamblers like this one before. But all is well.

Whether the casino was honest or not then there's nothing we can do since they had made out their negotiations in between the women and the company itself.If she had just dealt up with on the claims that it was broken then it is really just sad that she had just spiked and mind off about change of her life since shes already a millionaire but ending up that it was really just a dream given on this circumstances.
Companies shouldn't allow broken machines if ever this was true and not really some excuse just not to pay up that huge win.

It is a scam obviously, any casino that knew that one or several of their slot machines were not working correctly will simply not allow anyone to play with them and will begin the process of figuring out what is wrong with them, they are just using this as an excuse to not pay the legitimate winnings of this woman, in this forum we remind people all the time to only gamble at online casinos with good reputations so this does not happen to them, but such advice should also be applied to regular casinos, and this is the perfect example of why that is the case.

We know that it does really give out that overall different experience when we do play a slot machine physically compared when you do just simply deal with those online slots which its not still an assurance that you

would be get paid off with huge winnings even if you do deal up with online but its true that it would really be just sensible that you would be sticking into those known or reputable sites which is really that understandable or something that normal for a person to do so.

It is really scam obviously, if the machine is broken or doesnt function well then why they do let that women do play freely? They arent making some complaints since they are the ones who do
make money but on the time where huge hit happens then this is where their reasoning would come out.

I'd sue the casino for telling me that. They should just give her winnings as they've acknowledged her win during that particular moment. But then again, maybe that casino doesn't have much money left which I doubt so they're declining her winnings.
It's certainly stupid to say that she did win nothing and just had given a steak as a consolation. I'd even decline anything they offer except the actual amount or near to that amount less taxes.

I don’t believe that the machine is malfunctioning, because if that’s the case, they should have removed it before the gambler use it. This is certainly another big scam made by the casino itself so they can avoid paying such a huge amount, which I think even if they pay, the casino bankroll will never be enough. The player should somehow report this to the gambling boards authority so that the casino will be reprimanded of its own action.

The casino is obviously making it’s own shallow excuse just to avoid paying the big amount of winnings. Maybe the casino is used to this that’s why it’s easy for them to make an excuse. But if I were the player, I should never settle with that. I should at least receive a significant amount even if it’s not equivalent from my winnings. Otherwise, if the casino still refuse to pay, this case should be carry to the court and only the court by then will decide if casino’s action is valid or not.

A big scam indeed and they do just make out that kind of excuse that it was broken, if it was broken then why the heck it is really still operating on the vicinity? Just some posters said above that it would definitely be suing them out and trying to make up some arguments and some legal actions considering that this isnt only talking a small sum of money.Offering a steak dinner instead of my winnings
is something that i couldn't really accept.Its a scam and its pretty obvious.

Maybe the slot machine is really malfunctioning that time but the casino staffs should have fixed it, otherwise players should be warned not to play on it. But i felt sorry for that woman because knowing that the NY Gaming Commission has sided with the casino, then I don’t think she will still receive her won amount. But at least she will still be given the maximum payout and not just settle with a simple dinner.

That casinos is not honest at all and If i were the one who won that kind of money, I won’t go home without it or without a proof that I won that money. I will not exchange it into a steak, that casino should pay regardless of the reason. I hope she can still get her winnings, the good thing here she took a picture of it and can use that as her evidence, better to put this in court and expose that casino for not paying the winning prize.

It would have been nicer if they said it was a joke. Or they would have said they only felt it was for bonanza and that such games are disqualified but to offer some dinner to the lady who won , that is a fraud because it means they have accepted that should won by that offer they made to her. The casino has to be reported for defrauding the customer and people need to stay away from them.

Me too, I'll stay until they give me my winnings and that's a lot of money. Well, can't blame the woman who won that amount and then told to go home and she can come back tomorrow. Those that are into local casinos and might have hit a jackpot soon, you'll all learn from this scenario.
Don't settle for anything until you get the whole amount that you deserve. This is a crazy casino and I think this is just one of them there are more horror stories like this from other gamblers.

That's possible since she's got a selfie of it but in defense of that, the casino will just lie and say that there's a glitch and then let the court decide.

It is just too bad and will be an experience that has the potential to stop her from gambling. I believe the case went the way of the casino and the judges because the casino has more financial influence and most likely have influenced the outcome of the case. These kinds of situations will not stop happening because casinos can get away with it every time. It will be a story that she will always talk about.

It was already very suspicious at first. The casino wants to discuss today's winning on the next day? that sounds ridiculous. They can discuss it for further details on the next day, but they must provide a proof of winning or a claim stub signed by the casino and the winner.
That was nothing but a deliberate plan when someone wins a huge prizes. They need at least a day to fabricate a story that the machine malfunctioned and a fake proof will be provided as well.
This casino must be investigated and sued, and most importantly put a huge fine on top of it if they want to retain their license.

This is the sickest thing I heard and I don't know what the woman thinking about getting settled for just a steak dinner or she really settle with it. If the casino didn't settle the winnings of their clients then they are total bullshit since they are wreck this one should be abandon by the gambler since they can't pay the winning of other winner. Also if I where the winner I will seek for the medias help if I have solid proof that I win in their casino.

I don't care of the machine was off, how was the woman able to make use of it if the machine is not working, she is even having evidence self because she is having picture.
Why will they offer the woman dinner, why didn't they give her money, if am the woman am going to reject the dinner,  what they are even trying to compensate the woman with those not even worth it, if they can give the woman half of the money atleast they have tried, but the woman is suppose to go home with her full money, I think the case should be investigated, that's how they will keep on giving excuses whenever anyone win huge amounts and they will be inviting people for dinner and they won't pay the amount won.

Why did they allow it to operate in the first play if it is already tagged as having flaws or if it has issues with malfunctions? That's just unfair. Also, what is their basis that the actual winning of Bookman was just $2.25? Data? Then they should show it but still, it is unfair. And the root cause is the casino being insensitive. It is impossible that they did not expect that players of the machine could win big, maybe not as big as the jackpot, so if that's the case, are they simply planning to just void every winnings on that machine? Awful. If things won't be provided with proof, Bookman could file a case against the casino because it could be fraud, an obvious one. The casino should atleast compensate her for winning big time.

if I remember correctly this happened in 2016 or 2017. I am glad she filed a lawsuit again and it is great that they made a good point on their lawsuit. I wonder how much did she get on the settlement. anyway, people need to fight back against casinos that do this. as far as I know, this is not the first a casino claims that their slot machine is broken or suffered a glitch and the winnings shown on the screen are not exactly what the gambler won.

I’m not sure how I’d feel about this if it were me. I think there’s probably more to the story than what we’ve been given here. Keeping an open mind, it could have been a tiny win but maybe the numbers in the machine stuck so it displayed the wrong amount or something else trivial like that and not a real win. If it were a real win and they just didn’t pay out as the story would have you believe, it definitely would warrant further investigation.

^Can we complain to the authority about a story like this? What agency will help us to solve this issue?
In my own opinion, on that day if they will not give me my prize, I will sue them or find a way to investigate or look to the local police to settle my winnings. That is the responsibility of the casino to pay its gambler's winning even if it's proven that the machine malfunctioned, in the first place they should conduct a daily check-up of their machine before opening their casino. SO they are oblique to pay any gamblers who will win.

Yes, this is an old issue but something not that surprising where huge wins had been not paid via simply throwing up these kind of issues.Some say about bribery of Gaming commission?

Here's some example that they do help out a particular unaware person or gambler that he had won some progressive jackpot.
https://www.nbcnews.com/news/us-news/gaming-board-tracks-las-vegas-229000-jackpot-winner-slot-machine-malfu-rcna15086

Good thing that they do able to find that man/winner.

initially it seemed almost a joke reading the title ... but actually it is a nightmare situation neither more nor less.


in such a situation this is the right way to handle it... ask a professional help by a good law firm.

with a disclaimer like that, any casino/slot producer can void practically any winnings and it is useless to keep playing looking for big wins ;)

This is very ridiculous in the first place its the operator's fault you know that you should not allow people on a slot machine that is broken, its plain cheating every gambler is hoping that they land the big jackpot, she got it because they allow her to play, now how will they guaranty to all who will play on their slot that if ever they hit a jackpot they will not be denied like what happened to the poor lady, it's good that they have an off-court settlement because the woman will surely win the court battle, I'm sure she is fully compensated but this is not good for the reputation of the casino.

That's ridiculous. Casino should be responsible for their own machines and maintaining it so it can avoid problems like this. This situation is just unjust and If I'm on that situation and offered steak dinner instead of my winnings, I will feel so disrespected! That kind of winning can change a person whole life and removing their winning to them will surely result in a deep hate inside of them. Imagine if the machine of casino has been malfunctioning the whole time and it's the opposite that it's only displaying loss instead of jackpot winnings. Gamblers wouldn't have known of course. This should be escalated to the court or put a proper legal case against that casino. The woman has a great chance of winning the case unless it's proven that there have been cheating happened.

Obviously, our first impression would be "that was a lame and stupid fuc*ing reason!"

However, according to the article, the New York State Gaming Commission itself claimed that the machine really malfunctioned after the series of checking. I think before having that kind of judgment and conclusion, their respective technical staffs take a look at the said malfunctioning machine.

But one thing makes me curious, why there's a disclaimer that if the machine got fuc*ked up, all winnings will be voided? It seems that it's an easy escape goat and can be used as a reason not to give those winnings once the machine gives some big winnings. Aside from that, why it was allowed to put some machines there where there's a chance that they can possibly malfunction why actively used?

But it seems that the case is now settled as per the article, the court already gives the judgment on that case.

This alone tells me the casino can choose never to pay anyone on any jackpot win thanks to their fraudulent disclaimer and this is a casino to stay away from!! And how the hell does she leave the premises without a confirmation win from the casino to tie them down for what the owe the lady. Regardless, with a good lawyer she can definitely fight for her winnings or atleast a fat pay check as compensation if they settle outside court.

Wow! What nonsense of an excuse is that,  if the so called machine had some kind of malfunction why didn't they put atside or correct it, now Someone has won such huge and lifechangig money thats when the nonsense about some errors came out.  Just imagine, what if the case was to be  vice versa  and that lady lost that £34.2m, would anyone here story about disclaimer malfunction no i supposed.  I just feel they weren't expecting anyone to win such funds  and now that it has happened they lack the funds to pay so instead they bow out with a really nasty excuse of a fault occurring in the machine.

If we look at that situation and they make that as a reason its not the problem of the woman winner why he win that amount its their problem why their machine got broken if it really is, so they still need to pay her winnings for sure its not written on their rules that once their machine break they not pay the winners. So this is total insane reason from the casino.

If i were the girl then i wont really be letting these things to be ending up on eating a stake dinner.It isnt really just worth for you to deal up on what they had said and believe on what they had claimed.

You could also able to fight or sue them out basing on the situation where they didnt really put up some any agreement or something before you do live on the vicinity.

The wrong part of the girl or woman had done is that she didnt ask for some words or write ups and she do let that it would be passing by a day where lots of things
that could be done on that time frame which is really a one big mistake.

Not just Katrina Bookman. Jerry Rape and Veronica Castillo had the same situation, casino says the machine malfunctioned after they hit the jackpot. The life-changing moment only lasted for minutes. The casino says the machine is only capable of a certain amount just like in Castillo's case the maximum jackpot is just $20k. Upon knowing these cases, I'm certain, I'm not gonna try to play even once on those machines in the future, in any place.

Was there anything concerning about malfunctioning machine on their ToS?
Maybe was there any means that shows she was told of the malfunctioning machine before she went ahead using the machine to gamble. Well I noticed indecency towards this casino company they should be labeled scammer, maybe they felt she knew not her left or right to fight against her right towards her winnings and I strongly believe, if she present her evidence they would definitely pay off those winnings accordingly.

it is what you said that matters here , how would they reacted if the players lose all their money while they can even took out that machine and bring to garage than letting it sit there letting players deposit and lose while denying when they won?

this means everything in gambling can happen in favor of the team and owner but against the players.

Was surprised by the response by one employee on her? I don't think that any machine in the floor is malfunction, if it did then the casino are not going to install it right away and fix it. Or if someone plays on that machine and notice that something is not right, maybe she/he can call any of the staff and tell that the machine is not right.

We have RW here and I've seen people winning huge jackpot and being paid. They are even given a free room so that they can be paid in private at their comfort and then they can go back and play again.

I really can't fathom what the feeling of that lady when she was told that the machine malfunctioned, hence she will not get any of that juicy millions. Perhaps the best thing is to file complaint against the Jamaican gambling regulatory board for this mishap.

Yeah, in any case, maybe she learn her lessons and probably playing on some other casinos now because of her bad experience with Resorts World.

I guess it is in the ToS that if the machine malfunctioned, the winning is voided, but still that is huge money to won and it could really be a life changer.

Completely heard-breaking, I could not sleep for days after such a negative experience.
Another reason why provably fair gambling should be the standard in the future, they basically turned this situation into a "word-against-word" one.

Have you ever noticed that when a machine malfunctions is usually for people who allegedly won millions of dollars to be given little bit or nothing at all?
It is never the opposite way. When would a resort in Las Vegas call a gambler to their room because the 10$ they won earlier were actually 100 million and invite them to go down the reception to receive their cash?  ::)

It was probably simpler to tell her a lie about the machine malfunctioning than to disclose the truth because I picture the casino going out of business after giving the woman her earnings. How do you keep the machine going when you know full well that it is broken makes this story cringe-worthy.

I believe that the regulators ought to establish a team that visits physical casinos on a regular basis to look for machine malfunctions and to penalize operators that continue to use problematic machines.

If you pay close attention to the article, you will see that the casino followed the laws so much and that the new york gaming commission confirmed that the machine had problems, so the casino was not giving excuses for not paying, they complied with the elections, about the invitation what they did to the lady, I think they were just being nice to the lady in an attempt to show the lady that even though she hasn't won millions the casino still treats her well and that she can keep playing at the casino, these things don't happen all days of someone making money and discovering that the machine was having problems and canceling the gains



they couldn't do that, in physical casinos they have cameras that record everything and inspections and investigations are carried out, physical casinos follow very strict laws, unlike online casinos


Seriously, you're really asking this question, we can't accuse the casino of anything, in the article it says well that the new york gaming commission confirmed that the machine has problems

Of course this is nothing but a cheap way for the casino to avoid paying the jackpot price. And since the casino must have developed deep ties with the gambling commission, and probably with some money involved as well, and they're also up against an ordinary gambler, they were able to just took the player for a fool. How I wish the player sued the casino for this modus and see how the courts would decide the case.

This is a wake up call to gamblers. The casinos are just interested in taking away your money. The moment you are winning big, they have a hundred reasons not to pay you.

It's always the way to deceive customers, if the said woman lost 10k dollars as a result of the malfunctioned machine the casino won't say a thing about it. The market is quite managed by some dubious people who don't care about the feelings of others. Imagine quenching the happiness, the woman had in her after seeing such an amount, to a sad qualm. It'll be difficult for her to forget such an experience and the trauma may leave her to become fearful of going to casinos. Adding insult to her injury they offered her few dollars that's not humanly in any form. The managers of the Casino are ruthless for handling the dispute in such a disdained manner. They've got no respect for her and even the court shouldn't have kept the case pending till now. The woman and the casino are expected to reach out to an agreement and she get paid for the inconveniences. Not necessarily the jackpot, but something better than the piece of $2 written on the ticket. Finally, she needs a strong lawyer.

If she goes to the court, then I am not sure whether she'll get any of the winnings. Is it even possible to win $43 million from a single slot machine? When we play in a casino, we are forced to abide by the terms and conditions. The casino can just argue that the win happened as a result of machine malfunction and they will go bankrupt if they give out such a large reward. In the end, the most probable thing going to happen is that the casino will settle matters out of the court with the winner. Katrina Bookman may end up with a few hundred thousand USD at the most and a sizable chunk will be eaten by her lawyer. So in case things go well for her, she may end up richer by around $100k.

BTW, this incident happened way back in 2017, in case no one has noticed it yet.

https://www.bbc.com/news/world-us-canada-40300062

B way of casino hindering players from getting their wins, though it is truly questionable to have this High wining in slot machine , 43 million dollars? are there really possibilities for this to happen without Bug or without certain cases?

this needs a deep investigation and explanation with proofs , people must understand why this happens .

It was a fishy reason, and there is something behind the story. That is a huge amount, and no matter the slot malfunction, they should still have given her some sort of damage pay or a bigger amount on it as it is their duty to make sure the slot machine is working properly. That selfie could be proof of winning, so she should try to pursue it until she can get bigger than the amount that was given to her. If I were in her situation, for sure, I would ask the owner for a letter that was signed by both parties saying that you won it, but I need to go back the next day so that I can really hold them accountable.

How did her body got numbed?

Does seem like she inhaled something or someone just injected her with a substance and then when she wakes up all excitement is gone. Life is indeed unfair for this woman. $43M is not something that a casino is willing to give. It's the worse that could happen to someone who almost got everything in this world and then in just a blink lost it all.

She doesn't have a companion at that moment who can take care of what she won too.

Well, apparently, to this day, it has not.

Top 10 Biggest Slot Machine Wins Of All Time
 (https://www.casino.org/blog/biggest-slot-machine-wins/#:~:text=1.,search%20for%20a%20big%20win.)

The largest prize was $14.3 million.


Well, I think the incident is shocking enough for us to discuss it.

Apart from that, I agree that the woman should be offered serious compensation, not a fucking steak, LMAO.

this is pure fraud, the lady won for real and honesty but the casino owners don't want to pay a penny of the lady's winnings because they definitely don't have as much money as the lady won. supposedly for a country that legalizes gambling, this kind of thing can be reported to the police because all the evidence has been collected and there is no fraud that the woman is doing, the one who cheats is the owner of the casino.


As I said, casino owners don't have that kind of money so they never have any intention of paying out the big winners. it's just their excuse that the machine is broken, fraudsters should be punished and their gambling business should be shut down.

I have been hearing about this all day today. The poor woman does not deserve such a roller coaster of emotion. Even if she did not win the money she should still sue and get money for having been put through that ordeal by a faulty machine, which the mentioned casino has a duty of responsibility for. Their machine, their responsibility.

By the same thought: Can the casinos claim that winnings are undeserved when a human shuffles the cards the wrong way at the blackjack table? just because he was distracted or intoxicated?

Although by that very same thought, should she not get to keep the winnings? Whether it was faulty or not has to be proven. They cannot make claims without evidence. So where exactly is the evidence?

I would vote that she keeps the winnings.

It was fixed after that $42 million+ appeared on the screen hehe. Giving her the maximum payout would have been a good compromise but they have a policy to void the result when the machine malfunctions.

No this happened in 2016. She sued the casino in 2017. You may read more from the link in my above comment.

I feel like noone would ever read such terms because it's very time consuming. I once try to read such documents. Its probably better to get law assistance to pick very legit casino. On the other hand even if casino wasn't doing fraud they would at least compensate their customer. Obviously now with couple of dollars. Their behavior is outrageous in that sense so I really disliked how it went through. I would be very sad honestly if I experienced same thing.

Damn that feels bad. Her mistake was leaving without any sort of proof or documentation that she won and that the casino would give the winnings to her the next day as they stated. It's also absurd how the casinos stating it as a "malfunction" on their part is enough to pretty much deny the win. At the very least, I would've wanted more in terms of compensation than just a steak dinner.

Not that she can get anything else out of it though, since the NY game commission already sided with the casino. Rather unfortunate.

Why she not move her case to court? if she's play in licensed casino, of course it will be easier to proceed legal action. Offline licensed casino and online licensed casino are completely different, offline licensed casino will need to follow a lot requirement and make sure their casino is meet the governments rule. I'd say there's nothing to lose if the woman go into court, IMO she just doesn't have any idea with the slots machine work, so she just agree with the casino owner's words.

She did but it has not produced any results, you can see the reply that I quote below


And also in the article the lawyer for the woman said at least she got the max win from the slot games which is around $6,500 not just steak

Source (https://bonuslots.net/katrina-bookman-vs-resorts-world-casino/)
Feel sorry for the woman because she has waited long enough for this case but justice has not yet been received, it would be better to get legal certainty than just waiting for something unclear like what she experienced

The lawyer is right she should be paid the maximum amount of $6500, its not her fault that the slot is malfunctioning at the time that she is playing no gambler wants to play in a malfunctioning machine we all want equal chances, not a chance that will favor gamblers or the casino operators.
The court should have a final ruling on this because an incident like this could happen again so they will have a reference on what action to take, both the operators and the players.

This is the case of pure fraud and scam on part of casino management,  they arranged this tactics to attract costumers for gambling and in return thru back off from their winning amount. Now in this case there are many proves right on spot .
1. Selfie taken by the lady.
2. The camera records of casino.
3. The people present there who are playing

This story is really strange if it's true actually and this casino should have been closed by now for such fraudulent activities.

I am so angry right now while reading this story, like you said, some casinos are plainly fraudulent, i am even finding it difficult to believe this happened for real, and as it is, the woman in question can not do anything other than accept whatever is given to her.

She can not file a lawsuit against this casino since it is said that a disclaimer was written on the body of the machine that malfunctions voids all pays and plays, and the casino have claimed the machine malfunctioned,  the question now is, why would the casino allow users play on a faulty machine?
This is an absolute fraud and one that shouldn't be condoned, i could suggest the woman get some higher authorities involved to investigate this matter, to be really sure that the machine in question really malfunctioned.

Yeah... noticed it. The latest update is that the casino refused to pay her anything and the court also sided with them. But then what about the mental agony that was inflicted on Miss Katrina Bookman? I can understand if the machine malfunctioned. But what was the need to keep her waiting for more than 24 hours and then deny the payment? If the malfunction was there, then it should have been informed immediately. And I really don't know whether the malfunction resulted from any tweaking from the casino employees (can't trust these people).

I have one more question. Why the court is always assuming that the malfunction only happens in one direction? If some of the players were wrongly awarded the winnings as a result of malfunction, then I am 100% sure that many more were denied winnings as a result of it. IMO, the casino has two options:

1. Accept the claim from Miss Katrina Bookman
2. Deny the claim and refund all the players who have used that particular slot machine from the time it was installed.

Are they ready for either of these two options?

Yea, I see this on a regular basis.... even yesterday, someone on Stake.com reported that he hit a 1000x on Plinko ....and it paid out 2x. The casino just said it was a GUI glitch and the actual payout was not 1000x... ::)

Now, if the maximum payout on the Slot she played indicated say 3000x and she bet the maximum amount of $10 per bet .....then it is impossible for her to have won that $43 million. (That is understandable, so they should honor the maximum payout of say $30 000)

The authority of the state this incident occur has to investigate the claims and if it comes out negative that the mechine didn't malfunction then not only do the casino pay the winners all full amount she won, the authority also have to withdraw the license of that casino so they don't operate anymore. With this punishment other casino owners will learn and not be as wicked as the casinos owner was trying to be.

If they didn't have such reward at hand, they could have easily informed the winners and work out some compensation scheme that the winner would had accepted instead of lying. If I won this and was refused my rewards, I would had taken the casino owner to court immediately

From what I understand, the maximum amount that can be won from that slot machine is $6,500. And the issue is that the casino even refused to acknowledge this and offered to refund $2 as it was the amount being waged. Bookman's attorney (Alan Ripka) was ready to reach a compromise deal in case the casino accepted it's responsibility and offered the maximum liable amount (i.e 6.5k). Dan Bank (representative for the Resorts World Casino) was very adamant that they are not ready for this compromise deal and they won't provide anything more than $2 to Miss Bookman.

It seems that the casino cheated by turning the facts that happened to the woman upside down so that the casino did not pay her the winnings.
And if the machine is broken, the casino should write a message that it is broken so no one will use it.
But instead of writing down the message, the casino just let it go and finally, someone won a lot of money but the casino refused to pay them.
However, it seems that the casino was deliberately cheating, so the woman could not get her winnings.
But we must remember that the casino owns the place of business and we do nothing to the casino.

Bullshit moment.

Imagine, they keep malfunction machine alive and while something like this happened they using that reason. first time to see this scenario. I'm gonna to sue them, because it's their duty for the machine as long there is no cheated on my self.

If they can void the winning, how about the money people lose because of this shit machine. ~HAHA

Where did you get the information that she lost case in court? The link I shared indicates it is still pending and I couldn't find other articles with a clear verdict.

Note that it's the New York State Gambling Commission that took the side of the casino after checking the slot machine.

That's up to the court to decide.

The 24 hours is probably to let the NYSGC check the slot machine first before informing Ms. Bookman. Whether it was tampered by an employee or the investigation was rigged is for the court to find out and decide.

What do yoh mean by "only happens in one direction"?
The court decide based on the arguments and the evidence presented by prosecution and defense.

Do you have any data supporting this? I never heard or read casinos paying any player despite a malfuntioning machine.

And yeah, I'm thinking this is just an excused for casinos not to pay jackpot in every chance they have. And by chance it did happen to another of their patrons, and then they refuse to pay as well. So in the end we can see that patterns emerging.

Just funny though that the machine gave out that huge jackpot, I mean what kind of malfunction it will be, that is the worst malfunction that I have ever since, Lol. Giving millions to players but then voided by the casino in the end, that's gonna hurt.

strange reasoning and actually the lady should not only get a free steak dinner compensation but also at least a few tens of thousands of dollars won't hurt that land based casino, this is definitely fraud in my view, if that happened to me of course i would sue her if no reasonable compensation

That just seems propostrous. I mean if the machine is faulty why is it there in the first place? They should at least give a compensation to the winner and they should be fined for having a faulty machine in operation.

If a casino is licensed and has a good reputation, then whatever and whatever wins visitors get will really be given.
Only stupid people believe the reasons that have been told by the casino management.
If the casino thinks that the machine is broken why is it still left there and when visitors play it why aren't they warned but instead just let it be? So I think this reason is still inappropriate and doesn't make sense.
He is entitled to all of his winnings and can submit these fraudulent actions to court.

That's the logical thing to do but the court and the casino commission in that country don't allow that because it's a glitch because the slot only allows, $6500 maximum winning as a player I will demand that what is shown on the screen should be awarded to me, the physical casino operators should explain the rules of the slots because compared to online casinos where the rules and terms are readable in one of the pages of the online casinos, compared to physical casinos they rely on their attendants and sometimes attendants failed to do their job, because of so many players playing at the same time.

the casino said the amount shown on the screen was a result of an obvious malfunction. according to the article, after a year, she filed a lawsuit against the casino and her lawyer pointed out that they cannot claim that the machine was broken because if they did does it mean that the machine was not inspected or maintained? her lawyer also pointed out that if the machine was faulty does it mean that the gamblers before her had no chance of winning because the machine was malfunctioning? the article mentioned that the case was eventually settled out of court.

I think it's obvious that she didn't win $43 million, and so the title of the article is clickbait. The maximum allowed to win on the slot machine she played is $6,500, so, it was a malfunction, and no one actually scammed the women.

However, the fact that she was offered only a steak dinner after having all that emotional distress shows how shitty that Resorts World Casino in Jamaica is. I would not recommend to step inside such places even once.

She had the proof, she might as well take this to the court.
First of all, she didn't cheat because the casino is telling a different story. Other casinos would first look at how she did it, look at the CCTV and see if her reaction is a legitimate winning emotion. If it is, then they should give whatever amount she won.
This ain't right, malfunctioning machines should be turned off or there's a note that it ain't working. We are talking money here, lots of it. It's not like it's an arcade gaming place where they will give you back the money, tokens, or tickets if the machine malfunctions. This is a casino and they risk their money in it hoping they can hit what the woman did. It should be investigated.

I think that slots should be checked from time to time and the fact that the slot was not working correctly when this woman won the jackpot is the casino's fault, so the owners should obviously pay this woman substantial compensation.

In my opinion she was under a lot of stress after she was told that the slot was not working correctly and she would not get her winnings.

I hope none of us will be in a similar situation, because this kind of stress can greatly affect a person's mental state. 

The proof is only a screen shot of winnings and not valid on the court since casino acknowledge the display amount and later on tagged as malfunction of the slot games. I'm sure there will be no evidence available if an investigatigation commence besides the shitty Casino used the there bullshit Terms to void the winnings. The winner mistake was she leave the casino door and his slot machine even though his prize is still not settled. He should secured his slot machine until the reward is sent to her bank account. She just gave the casino to modify all the evidence in favor of them. This story really sucks.

Looking how the traditional casino can escape from the legal action, it means either license in traditional casino and online casino are not that's difference! regulated and licensed casino doesn't able to prevent from scam and fair play. I think it's better for everyone to record their gambling activity either online or offline, so if you're very lucky and got a jackpot, you have a video as an evidence if you're not cheating or abusing the system.

The best thing to do here is that woman who won the game ask for all the details of that casino and then once that casino is cheated then it would be the best option that the owner of the that casino take to the court and have the deal once the casino can not pay for that money then it's better to ban and the owner will not have chance to operate any casino .

And about the reason that the machine has malfunction then that's the owner's duty they must check their machine every time to prevent such issues and mistake .

It turns out that the whole story has been going on for 6 years. It's very sad - it's a waste of money (I heard that the services of lawyers are very expensive in the USA) and nerves. And if at the end she does not receive her prize, or most of it, then this whole story will be perceived as a big failure. On the other hand, if she had immediately abandoned it, then she would have been haunted by a sense of missed opportunities all her life.

First of all, $43 million worth of money is not a small amount of money when converted to my country's currency and this is absolutely crazy if this news is true. which makes me wonder how much he bets on each spin, bringing his total win to $43. So, it's very likely that the slot machine has a problem. but I can't find out and give a definite conclusion, because after all the facts in the screenshot the value of the win that this woman got was truly fantastic.

Regarding the casino claim, I cannot provide an objective assessment, because we do not know the facts of damage to one of the slot machines. however, the victor should have brought the case to court. I totally agree with the woman's attorney, but I can't say that's ridiculous. and what the lawyer said, is really a valid argument. I will quote him: "You can't claim a broken machine because you want it broken". Supposedly, the casino is responsible for what happens to one of its slot machines.

Lmfao, this is almost as if that disclaimer was put there for 'just in case' moment of someone winning big. Really came in handy must say.

He almost changed history for highest win based on lowest bet, Archie Karas previous record was a $40 million win from just spending $50 and you can visit his previous thread for a detailed explanation (The Biggest Wins with lowest risks in Casino History (https://bitcointalk.org/index.php?topic=5407460.0))

However, it's the most ridiculous reason the casino team claims the machine broke after someone won the jackpot and only gave out free stick dinners to replace the $43 million jackpot. I think he has solid evidence to take him to court and he should get what he should have won in that casino, their casino should be shut down for breaking rules cost gamblers of their winnings.

They were obviously trying to fool the woman with their excuses and offering her a complimentary steak meal would be a big insult. It's a good thing that the law went in favor of the woman because she really deserves to get what she had won. If most casinos would have that kind of excuse, more gambling winners will only suffer because of their fraudulent moves.

The first and foremost thing is that why did they tell the woman to come back the next day ?
This is where the casino looked in to the matter and plotted the whole thing.
They would have deliberately made the casino malfunction and announced that the winning was due to the malfunctioned slot machine.
The woman should have filed a case against the casino for not giving her the winning amount but then again it would be a nightmare for her to prove that the casino didn't malfunctioned when she was playing.

If the Gambling Commission has been involved in this obvious act of denying the woman her win, then it's almost a certain that the case is already lost. It's hard to win against a government entity with this kind of case even though the circumstances on how she was denied the win is absolute clownery. No matter how long this case gets, if the Gambling Commission already put out their decision, that will surely be what the courts will always follow.

Imagine seeing on the screen you win that amount, only for the casino to tell you that the machine is broken and that all they can do is offer you a steak dinner. That must have hurt, and I will surely hurt somebody if I were the woman that won that amount.

Well, Katrina Bookman has enough evidence to prove that she indeed won the biggest slot machine jackpot in US history, so I suggest that she must go ahead and file for a complaint and tell the courtroom that she was refused to take what she have won the other day. I bet that any courthouse in her country will take this case as a prime example to send a message for all the fraudulent casinos out there who would try and trick their clients.

There is something that is not adding up with the whole story because this joke is too expensive to tell a winner of $43 million. If their terms and conditions say once machine is faulty and the evidence is clear, no way to prove that she actually won the game but that is just stupid to accept or tell a player because if I'm the one, hell will lose that day because that money is more than a fortune here, that money will change not only me but my generation when you convert it to my local currency.

I think this serves as a factor to consider before gambling, I would rather choose an online casino where I can have evidence of my games than a physical machine that the casino could manipulate anytime, I make sure I don't erase my bet, especially the ones I won, I make sure I take video record them if I haven't withdrawn my winnings should in case they plan to try anything funny.

It is nothing but fraudulent. Because her winning money was big which the casino might not have the ability to pay or they thought they would be able to easily avoid the situation. In normal casinos, if a machine is defective, it is not kept there at all. But when the woman won that big money, the casino machine malfunctioned. The woman should have resorted to the law and if it was proved that such fraud was committed by the casino owner they should have been fined heavily so that they would not have the courage to conduct such fraudulent business.

She couldn't prove it anymore. Remember that her body was numbed. Could it be that a casino staff may her body numb and she got unconscious, it's possible.  The picture she took probably got deleted also.

Maybe she needs to get into the phone to recover the image that will prove that she won, I guess she could resort to suing the casino. Including this assault of getting her numb which needs investigation.

This is a very good point by her attorney. If they claim she was playing a broken machine then all previous players should sue them and say they were not informed the machine was broken when they played and lost and all bets on that machine for the night should be returned to players.

If they settled out of court it means they offered her some real money not a stake dinner. If I were in her place I'd tell them that either they pay me 10% of the win, or we'll go to court and the whole world will know how they treat their clients. Even if I ultimately lose this will destroy their business because nobody will want to play in a place where every win can be blamed on a malfunction.

What if I won 1 million instead of 43? would that be a malfunction?

This is very annoying and devastating, how will they keep malfunction machine to gamble with ? I guess their rules and regulations smell fishery,I will say it is a plan work and a way in which they are  using to deprive winners,who won big from their winnings. We should be careful with casinos because some of them are scammers in disguise of a trusted casino.

How will she know that this is true about the malfunction machine,if they were transparent enough,they wouldn't have told the woman to go home and come back the next day to discuss her winning,it would have been checked in her presence. If I was the person,i will get a legal adviser and go claim my winning.

The casino could have offered that woman a more valuable reward as an apology for the system failure. But a steak dinner is ridiculous! By the way, the woman found a slot machine bug. Perhaps she prevented more serious consequences for the casino. The representatives of this casino are too greedy.

This story seems somewhat made up to me as if slot machine had some issue then casino management could have informed right on spot that this is an issue on our part but after taking selfie and calling women next day and saying all that this is mere fraud and cheating.  And the woman who came to gamble definitely knows how to deal with this situation lawfully.

if the woman is not happy with the casino's decision, she can hire a lawyer and request the casino to produce the valid audit done or how they verified that the machine had a problem during the time of her game. because if they can't provide the validation done, then, it means, the admin just talked about not giving her winnings. also if the machine was indeed faulty, all the previous players had been screwed by that same machine and just eating their money because of the faulty machine. they can actually make a case towards the casino if she finds those people who lost without a battle by using such machine.

She could definitely do that and would be asking out some cctv footage or bet history or something that would be justifying out that it was really indeed broken and not really just some made up stories just to avoid
on paying up that woman with her winnings. She could really contest it out if she wanted to but of course it would be considering on the funds that she has because its not really that simple on making some
legal interrogation against some company if you dont have the money or funds to do so even if you do have the chance on winning the case.Their reasoning isnt really just that too realistic
or an obvious excuse i should say.

The casino company was corrupt with this woman. Their machine was faulty it should have been sealed in advance. Since they didn't seal the machine as a fault then I can definitely say the machine was perfectly fine and this woman was duped a lot. This woman should have taken legal action. Since the casino sites are publicly established in this country then of course there is permission to play casino gambling. So if there was legal action immediately the woman would have won a better offer and if they refused there would have been legal action and the casino company would have been shut down for life.

If the woman found out this bug then she should be properly compensated but no. The casino operators just want to really add a lot of salt to the wound by them offering a steak dinner to the woman. They could have just issued an apology and some form of compensation/reward by funding the bug but it really has to be a dinner. It's as if the casino is subtly admitting that the woman has indeed won something but the best that they can give is a steak dinner. That's just so wrong in so many levels.


The machine was surely audited and checked for bugs and possible malfunctions because the New York State Gaming Commission has already sided with the casino. Whatever the findings may be, it appears to have been in favor of the casino. It would have been best if they used a third-party auditor in court proceedings that will support the defendant's claim (casino) just to make sure that there isn't any corruption happening between the two parties.

That would be the right thing, but justice system doesn't work greatly too and could end deciding in favour of the casino. I can't find how this case finished, but found similar news of a 90 years old lady who won 41$ million at a slot machine in another casino and had payment denied as well. After all the court decided in the favour of the house:

Woman sues casino that offered her steak dinner instead of $43 million jackpot (https://money.cnn.com/2017/06/15/news/jackpot-steak-dinner-katrina-bookman-lawsuit/index.html)

It's not the gamblers' fault if machines aren't working properly. If they had lost money, no malfunctions would be pointed. If the casino finds any malfunctions on the machines they have to sue slots' company provider, and use that money to pay the gambler's jackpot.

I agree, her chances might be higher to sue the casino if the Gambling Commission wasn't involved in the said pursuit but that wasn't the case. It's just too unfortunate that she had to go through with this, that's a good money to start that could've make here life comfortable as well as his family and debt free but she was rejected by her claim. I hope there would be someone who will push her and help her with her case because she deserved more than a steak because it wasn't her fault that the machine randomly malfunctioned.

I wonder how much they settled for. It had to be enough for her not to pursue the legal route.
I agree with both sides here. The casino could argue and prove that none of their machines are set to allow even 10 m. wins, not to mention 43 m. You really can prove that there was a mistake and I remember a case where a guy put a boat on an online auction and allowed the instant buy by mistake and some guy came and bought it for really low money like 1k USD for a boat that was worth 100k or whatever. Bottom line, the seller refused to sell and the buyer sued him and lost. The court compared prices of similar boats and said that since the paid amount was so low, not even 10% of the market price, the seller could refuse the deal.

On the other hand, she won and even if the amount wasn't that high they should've settled for less. If I were the manager I'd offer anything to appease her like casino credit, free games, free meals and drinks, discounts, whatever. A simple dinner would be like a slap in the face so I'm not surprised she chose to sue them.

This is really disheartening and all I've been wondering ever after seeing this news is how will the woman be copping with this sily news?
I have just one question and my question is, would they have said their machine was faulty if the woman never made any win ?
The answer to me is no and with this answer I think they really need to do the needful which is paying the woman her complete winnings.
Casinos are really becoming so fond of this issues and I think the earlier they wake up from this fraudulent act the better for them and to answer your question, I will insist my wings be paid.

According to the article the case was settled out of court so the casino and the client reached some sort of agreement already, it is unlikely it was for the full amount but at least she got paid something, however this should be a lesson, the casino asked her to leave and in my opinion this was done because at the time they were thinking about how avoid paying her, if anyone wins such a high amount they must remain there and begin to record everything so it can be used as evidence in a court of law if the casino decides to not pay.

Isn't this the same case of the lottery winner where the record of winnings were wiped out?  but then there is this printed ticket that is not in-sync with the one shown on the screen.

So I wonder if the ticket is printed right after the woman wins or printed on the next day when they have to talk about his winnings.  I believe it was the moment of winnings reason why she have to go back another day for the discussion because the casino need to verify the issue.


The problem is the article seems intentionally missed out some details to sensationalized the news.  Anyway, it took the woman a year before he react on filing a lawsuit about the incident.  But I think that the slots really malfunction because the number shown in screen is different from the amount printed on the claim ticket.  And the woman knows it.

They are liars, it is a very stupid reason, he suposoed to sue them to court which is what should have happened. Even if I will lose the case, I will try and sue them to court and let the judge decide by justice. They are lying which they also supposed to pay for in addition.

They do that to her because the money is large and they do not want to pay her.

But they should not lie to her, she supposed to sue them to court. The more it is getting to court the more the casino will increase the money to pay her. She won that amount and that is just it. Even if it would be settled out of court, she needs a laywer for that.

But what did they give that the case was settled out of court and I'm not sure if they dare pay him 5-10% of $43 million, I can guess if he paid tens of thousands of dollars due to reasonable casino factors telling him to go home and the casino team will think money to be paid to clients. If the lady doesn't agree to the deal the casino team is offering then she can take the case to court and she gets a higher offer than the previous deal because the casino team wants her report withdrawn to clear her reputation to the public.

The thing she should have done is that she didnt leave out the premises of that casino and would be asking out immediate verification and check up whether the casino slot machine is truly
that defective or broken on the time that she played because if she leaves out the casino after that situation then high chances that it would be tweaked out that it is really indeed broken
on which she wont really be having any fight if he would really be trying out to file up some case or something like that.If she had been offered with smaller amount
aside from whole amount winning then you do already now that there's somethings fishy on this situation.

I totally agree with what you just said above. But my issue here is, why will the casino allow gamblers use a malfunction slot machine in the first place? Because who knows how many persons might have used that malfunctioned slot machine before her, lost and nobody said a word, or who knows if since the existence of that casino they have been using malfunction slot machines to rob people of their hard earn money? Because that a very important question that casino needs to answer. Because if the slot machine was malfunction, then that means that's how all others was malfunction too, and everyone who played and lost their funds that day/week needs to be refunded back their money. Else, that casino should be closed down for scamming people.
I really know how painful and heart breaking it can be to win a life changing sum of money, only to go home come back the next day and been told a different story altogether. That's enough to make anybody go crazy, because I'm sure that night must have been her longest night ever thinking what and what she was going to buy and how she was going to spend her money, which ended up been void

If you don't know your right you will be deprived of it, with that winning ticket in her hands she can claim back her money and win against the casino no matter how fraudulent they could have been as long as they have their gambling office location, the law will definitely work against them and their illegal act, only if the woman isn't going to feel inferior from fighting back for her right, sometimes we may be tested to see what our reactions will be on a particular event, here she's expected to display the highest level of disagreement with them and include threat it applicable to instill the fear back to them than accepting defeit like that, they may go behind and claim the winn after which they might have served her the steak.

Being dismayed on the extremest manner which even myself cant really that fathom on such condition if i do know that i had won that jackpot and its been claimed that the machine malfunction?

You would really be just thinking yourself on cherishing those winnings only just in the dreams and that would really be giving out that suck feeling on why the hell it did happen.

She could really need up some help from some lawyer in regarding the case, it is really that not that convincing on what they are trying out to claim.

Does it mean she is to blame for this? In reality the house is responsible for the user experience and what the players see on their screens. If the machine tells the gambler they've won, it triggers an emotional reaction. It can be euphoria followed by a denial and anger when the casino doesn't pay. IMO they owe her something for the horrible experience she had in the casino. At the very least a return of the money she had gambled away. I'd probably agree to take the dinner for a group of my friends at the place of my choice and a return of the money I lost playing the machine that day, but I'm not someone who likes to visit courts.

It’s only the casino knows the truth behind all these lies. And if they are not lying, at least they could have inform the woman in the first place that the slot machine is not working completely so there might be some errors after you play. But the casino didn’t do that. That’s why this casino can be considered cheating so they can avoid paying the woman. They should have removed the machine since it’s malfunctioning in the first place.

If there was a malfunction on the digital display of a slot machine that took a 10 USD payout and turned it into 10e12, would anyone argue the casino is liable for trillions to be paid out to the player because of a mere digital glitch? Malfunctions happen on slot machines -- if it's a land based casino on U.S. jurisdiction then it's going to be tightly regulated.

I would understand skepticism if this was a non-reputable platform but slot machines on land based casinos are mathematically supposed to have set RTP. This isn't the first time someone has "won" a large amount from a slot when the slot had actually malfunctioned. The win was not legitimate.

i think the lady could have sued the casino if she wanted because she was only getting compensation for dinner which was purely a fault of the machine they should have gotten some money to entertain herself it was better than a steak actually this problem if left unchecked will give a bad image to other land casinos

This would be an unforgettable experience for her. I can only imagine how she will gather herself to believe and accept the fact that the machine was faulty and she won such a large sum. If she feels bad about it, she must have decided that she can't win big like this, and the machine must have been what helped her win big.

This is analogous to a gambler betting $500 and winning $43 million. I'll be the most surprised, but also overjoyed with my winnings. Whether the casino is lying or not, if the woman believes it is, compensating her with a dinner treat is appropriate in my own opinion. It’s hard to win big amount like this in casinos.

True. Imagine if the situation is opposite, What if they know that the slot machine is malfunctioning and the slot machine is showing a majority losing streak rather than a invalid jackpot trigger. I guess we will never known that the casino is cheating us. This kind of situation can reduce the reputation of the casino but I guess the media is censoring the physical casino name unlike when a online casino made a mistake which the casino name is displayed and surely reputation will be affected. I'm wondering if this kind of situation happened on an online casino that the casino refused to pay because of a faulty application.

This is an old news though, this happened way back 2016, they filed a case against the casino after.

An for those who want's t know what machine and who is the provider, it's Sphinx Wild game, a basic 5×5 reel alignment slot manufactured by International Game Technology (IGT).

https://i.imgur.com/mJB6aTq.png

https://www.gamblingsites.org/blog/the-story-of-how-katrina-bookman-almost-won-a-43-million-slots-jackpot/

And I don't think she won the case and all other cases against the casino, those machines have a disclaimer: all wins are voided when the machine are malfunctioned. You can check that out in every casino slots that you will play, and that is their protection.

I could say that this is really a strong protection but they could really make it use on non fair way or simply they dont really like to pay up the winners and would really be just making some reason that they didnt really win at all.Im not shocked for Casino on always winning up these kind of cases if ever this isnt the first one and there's still lots. They could always have that kind of reasoning but to think up sensibly and literally these machines are really indeed prone to breakdown and malfunctions which could possibly happen midway where someone do able still to play and suddenly making up some huge win or hit up the jackpot.
This is indeed a case which is really hard to prove out.

The good thing she made is having a picture of his winnings this really makes a huge thing as a proof because if she want to file a case there's a chance that she could win the case against the gambling casino and also of course there's a chance they lose a lot because this huge amount of winning and to make them safe for paying the most ideal is to make a counter statement that the system has an error still better to push that winning if I were there.

It's possible that there's a follow news regarding this case and the lady is likely to use her rights to sue the casino that refused to pay her.

There have been cases like that before that when a casino refused to pay their winnings, they've just faced each other in the court. But not all of these stories are successful.

A dinner that should costed her $43M is an insult to that woman.

The woman's lawyer if ever this goes in the court is likely to win because they shouldn't allow a machine to be on the field if it's malfunctioning and it's their technical responsibility to check before they operate.

I agree.
If this happened in a different country, this woman could try that casino in court and probably could get some money for the inconvenience she suffered.
Not 43$ million but at least a life-changing quantity for her, like 5 million of dollars or so.

It is very unfortunate this things happen, if she was gambling while suffering from depression (we never should underestimate the mental state of others) she could have ended up killing herself out desperation.  :(

Not much can be done with the picture, because the court has accepted the argument from casino that maximum possible winnings can be only $6,500. The attorney for Miss Bookman has also accepted this fact. During the first hearing, the attorney wanted casino to provide $6,500 in winnings to Miss Bookman, which the latter refused. I don't know what can be done about this, as the judge sided with casino so far. Proceeding any further with the lawsuit may only result in a loss of money and time for the claimant.

That's always been the case though for those persons who claim wrong winnings from the casino. It seems though that they are protected as it is a billion dollar business and that disclaimer that they put on those machines seem to be very tight for any case to break.

And then news is very old and that's why we already knew what the outcome of it.

So it's a double whammy for the claimant. And probably she has move on already since the case is like 7 years ago. And I don't know why it was brought up lately.

I don't understand how a machine can make a mistake.  And if the machine is broken why is it kept in the gambling center?  I think this is one of their tricks by which they attract gamblers to their platform and get scammed with them and the gamblers' money is stolen. How can they consider her a $1 Something winner where that woman won millions of dollers lol

Probably it was not discussed during that time, it was 2016 and this forum hasn't had any of the big influx of member beginning 2017.

So just about time though to talk about it and as we can hear from the people around, it doesn't sit well with most of the gamblers here because this is very fraudulent from the casino itself. But the verdict is out, the rule of law favors the casino again. And yeah they could be protected because of the amount of money and taxes and jobs it bring to any nation. But still though, if you were in the shoes of the winner, you will feel that bad not winning that huge amount of money.

I am not saying that she did something stupid. The lawsuit attracted a lot of media attention. Although they would easily win the suit in the end, the casino may be worried about their reputation. In this sector, the reputation matters a lot. And that is why I believe that Miss Bookman did the right thing by suing the casino. There was a very good chance that the casino would enter in to some sort of an out of court settlement and award some compensation to Miss Bookman. But unfortunately for her, that didn't happened and she didn't gained anything.

This sort of incident happen every now and then. Sometimes it become mainstream and other times it is considered to be a usual thing and get overlooked.

Also it is an interesting fact that if you lose a big amount, the machine or the algorithums never become faulty. Only when you win big amount, suddenly you started to hear such news. This is all done so that the casino do not have to pay huge amount to the winner, which is indeed sad.

We know that it is difficult to win in gambling, and when you win, then you are not allowed to get that amount. How sad is that ?

   -  Based on the article I read I don't believe that the slot machine is malfunctioning, from what I see they are saying that the slot machine is malfunctioning because they have no intention of paying such a big win to the person, so they keep saying that the slot machine is malfunctioning even though it's not really.

Then if the slot machine is broken, they should have written that the slot machine is broken, but there are no such reminders placed on the machine. That means it's not broken. That casino should be sued or shut down by the government there, it's too abusive and fraudulent.

After reading this very story, I feel pity for the woman and also have learnt something new from the case.

This is what I have learnt and I think everyone who did not not learn this should learn also. The next time I visit a casino to gamble on any of their machines, I will be sure to ask the attendants there to show me a machine that they are certain is not malfunctioning. I know that you cannot know when you are about to win, but developing the habit of always asking about a machine that the attendants in the casino are certain is not malfunctioning will stop them from making that excuse if I happen to win any day on their machines.

You have a point and that is definitely a good practice from now on, I actually thought about this after reading the story though, but didn't bother myself since my chances of ever entering a land based casino in my lifetime is very slim, but for those that do gamble on land based casino, this is a good practice to adopt.
I believe that no body was given birth to and he or she became wise from birth, we all are learning though not at the same speed, those who learn faster are those who open themselves up to learning from other peoples mistakes and experiences, the experience of this woman is one that I believe have thought many gamblers something new, like you shared.