Bitcoin Forum

When I try to send some btc from my Xapo wallet, I always get a "You don't have enough funds to send the amount entered.", though there are surely enough funds. I have $43 stuck there, not much, but still a gift for scammers. No reply from support, too. Anyone had the same issue?

The message "You don't have enough funds to send the amount entered." appears sometimes. Just wait and withdraw will work again.

I'm not sure are they scam or not. I just don't like this wallet.
They attracted people offering +50% to every faucet bonus, but to withdraw money you have to verify your phone number. It's small cheating IMO.

Thanks for reply. How long did you wait for the withdrawal to work again?

Once it was more than one week.
I'll ask my friends does Xapo withdraw works for them today.

i heard and readed only bad things abt xapo ; i dont say they are scam, but for sure they dont provide good service

never heard of it till now. why try other wallets when theres blockchain.info and stuff lol.

xapo is a new wallet

but as you said blockchain is much much better and safer!

Xapo its working great for me so far. The problem you describe is when you have less than 10.000 Bits in your account. They requested this as way to ensure that the miner fees are covered when you transfer to the blockchain.

They are not a scam, actually they are one of the most well funded Bitcoin startups in the Sillicon Valley. Way more secure and more reputable than  Blockchain or the cocky asses of Coinbase.

Larson

i dont think any wallet is safe outside from the actual desktop wallet.

look at this reddit link about blockchain users, every so often theres always a huge incident with only blockchain wallet users

http://www.reddit.com/r/Bitcoin/comments/2nkias/this_is_a_list_of_rbitcoin_users_who_had_their/

I dont like Xapo because they ask all members to verify fully with them before you can cashout any faucet earnings.  :(

I wasted a cashout from a faucet because I did not know they wanted my SSN  :-\


Xapo is a waste of time and a risk.

any site asking for ssn is asking to get their identity stolen and sold off to be abused.

you dont want a negative credit plus other crap that deals more paper work to say it wasnt you.

Its better to use only trusted and safest bitcoin wallet than trying newly launched btc wallets.

it isnt a scam, but anyone asking ssn though its asking for trouble.

like why ask ssn?

I signed up but then it asked you to provide documents before you can use their site so I doubt ill be submitting any info any time soon.

i am in the USA and i signed up for this thinking people in the USA would be getting a card. I was shocked to see they not offering cards in the USA am not sure as to why not but it is a major problem i think. Is there any other cards out there that let people in the USA get them and have low fees to use / get card. Also a company that has been around for a while and is registered and some kind of regulation would be good. I really dont know why places like coinbase cant  just offer customers a BTC debit card to use would be awesome.  Wink As to the social security they can have it my credit is such shit 367 LOL that if they can manage to get some kind of loan by all means go ahead i will take a cut of that action lol. Also there is a reason as to why sometimes people complain about where they live but never moved and stay in the middle of nowhere so if they want to steal the identity then by all means they can have the criminal record and warrants to go with it and pay the child support haha. I also got that lifelock service that was bought for me like 3 years ago mother in law bought me 10 year paid upfront subscription but i would just be like yup thats me over seas let them have my life for a bit :P

uh, any website asking for ssn is asking for a identity theft.

outside from legit sites like verizon,tmobile, and other services that do need to run a credit check..but for bitcoin? please...

its not just this site that also asks for it, its also sites like are credit card based purchase sites.

like trucoin or the others out there as well.

i see what you are saying but even coinbase asks for social to verify information  and they been around for a while. In any case like i said i dont worry about it as my name in financial world is nothing lol just a poor immigrant lol sad but true

I created a xapo account, about two months atraz.
and have been putting satoshis it. one day I tried to make a withdrawal, and this message appeared !!!
I was very disappointed, I tried several other times the withdrawal, did not work.

what was the amount you was trying to take out i ask since sounds like funds comming from a faucet. If so i wonder if they have a minimal amount to take out bitcoin

Hey guys,

David here, Community Manager at Xapo. Let me answer your concerns about providing your SSN. As with any website from which you purchase Bitcoins, we are required to verify your identity. This is an important part of a common process you might be familiar with, known as “Know Your Customer” (KYC), which prevents unknown individuals from using Bitcoin for illegal activity like money laundering. Xapo only asks for the last 4 digits of your social security (SSN) in order to complete the identity verification process. Xapo is not a lender of currency and you will never be asked to provide your full social security number (unlike some other sites...). We therefore cannot, and will not, perform a credit check on any Xapo customer.

Any other questions about Xapo's reputation, I'm here to answer! - David

Hi David,
It's great you appeared on bitcointalk.
I'd advise you to create official Xapo tread in Service Discussion (https://bitcointalk.org/index.php?board=85.0) subforum.

FOR the love of god please provide cards for people in the USA while we are not the biggest population we sure do love to spend thing of how much you can make in US market

I can not remember the amount,
but I remember I got 5k satoshi the account creation and + 5k for sharing on facebook. After some other satoshis received some faucets (+ or -  20k Satoshi or more, less than 40K).
tried to withdraw because he wanted to buy NXT. And I could not.

i think it needs to be larger amounts to be able to take it out if i am correct. If someone else can confirm a minimal amount needed to take out as bitcoin transfer instead of a purchase please provide information. thanks  ;)

dont know scam or not but just dont like xapo when i send some coin and never received

I have personally never have deposited bitcoin directly all is coming from the ziebra faucet since they giving me 50% bonus i have made like 240,000 satoshi just clicking in like 2 weeks when i am at work between calls and when i remember lol. I included my ref link in anyone wants to use it, if not allowed op can delete ref part   http://faucet.bitcoinzebra.com/?ref=39e8f7e73ab5

i actually dont like the faucet at all
i'm was a gambler even though amateur in gambling.. lol :D

i understand and wish you the best of luck on your road to recovery will be a battle all your life but you can do it  :)

TO you and all on this forum happy holidays enjoy the time with family and friends. May the holidays bring everyone good stuff with good food and good drinks  :) posting this now as i know alot of people in areas where almost xmas

seems like no activity here either, i am trying to find somewhere where they speak of the Xapo debit card more actively that what goes on this forum seems like noone on here talks about it. I am trying to get card for people like me that live in the USA. Any links to where i can find active chats would be appreciated will post this on the Xapo forums i go to to increase odds of answer. If you want to send me private message that is ok to with any information  :D

I also want the card and was super bummed when i found out after signing up that they don't send to USA :(
also i had no issues withdrawing 50k satoshis this morning

Our team here responsible for things like Compliance and Legal matters are hard at work getting past any red tape that is currently preventing the cards from being mailed to USA addresses. As you would expect, this is a top priority.

maybe xapo would be so kind to suggest a canadian mail fowarding company LOL to us folks in the USA  ;)

awesome xapo peeps :) im lovin the site cept for the card issue :P

I SOOOOOOOOOOOOOOOOOO need a canadian address to get a card lol or atleast a eta when they will offer cards to be shipped to the USA i feel so left out  :P

Newb with one post.
Hello Xapo!

LOL newb with one post ...... priceless i always do love it when its the new people with 1 post that talk bad about others

3 withdrawls from here with zero issues so im gonna have to say they are not a scam at least for now

I dont personally think Xapo is a scam, i just am really mad i cant get a card sent to me in the USA. I am trying to find me a Canadian address or Canadian mail forwarding mail service to people in the USA. Trust me i really want this card but it is not being made easy for me to get this and dont see any good news in sight  :'(

They're no scam but I doubt their card will be exceptionally successful.

I don't know if it's a scam or not..
Why don't just use the original wallet where you'll have full control of it?

i did not think that xapo is scam if its scam why almost people are happy some times their are sever issue

Or other legit services like virtual bank accounts... Etc

because with the full wallet you cant go to like walmart and buy stuff or cant go rent a hotel room right on the spot. I dont want to have to like hey wife lets go on a trip i will sell some bitcoin to coinbase and wait 3-5 days for coinbase to send me money to bank account lol. I want fast transactions and real time use like a normal credit / debit card  ;D

now it s not a scam
but i dont like this wallet
why? i dont know
i have some bad feelings about it
anyway, i dont think use it..

it seems okay with me, so far. I got no problems, but that still doesnt say they might fail like everything else on this forum.

i would love that but the way the USA is it'll be a while before we see a decent BTC debit card i bet :(

I thought there was going to be some crazy revolution in bitcoin since bitcoin ATM`s were coming out or something.

So no point in on btc debit cards.. unless they dont have the ATM`s at certain locations. I find the btc debit card situation no needed though, since it can be purchased through coin base.

coinbase too slow we want the card for faster access to the US dollars :)

Yeah coinbase is to slow for real life usage works great to buy and all but not to spend in real stores. I wonder why coinbase dont have a debit card seems weird and loss of profits

now your english bad
end i think u shoud lern english
becaus in the online world
peeple wil not understand u

I dislike Xapo because of their customer support and I heard their debit cards we not any good.  That's why I personally stick with ANX, Xapo seems kind of fishy.  Their vault is useless, stick with cold storage.

I actually have a ANX premium card on its way to me. I do not like how the cards do NOT HAVE a persons name on it. Rather weird i dont understand reason. I mean come on they verify account but cant print name on cards is so weird.

Xapo is a true Bitcoin debit card linked directly to your Xapo wallet, unlike a pre-paid BTC debit card that requires users to transfer Bitcoin to the card. Just like any pre-paid Visa/Mastercard/Debit, ANX or otherwise, your wouldn't name would not printed on a card like that.

Monbux, I'd like to know what you mean by our vault being "useless". Did you have a bad experience personally you could tell me about?

i dont think you will be getting any response, just for the record alot of debit cards in the USA come with your name printed. I personally have 3 cards i use that i load money at store like walmart but are prepaid cards. American express blue bird, greendot visa and the Rush mastercard. Just saying but we need cards in usa or canadian mail company to send cards to us folks in the USA  ;D

I did have a bad experience, actually.  I forgot how long ago exactly, but I remember I had some bitcoins stored in the "vault" and I needed some extra btc badly, and fast, and the vault stored the BTC I needed,  It took me quite a while to get the bitcoins out!  I know you'll say it was for security and stuff, and I'll go along with that.  What I said above is not correct, I should have said; "In my opinion, I think their vault is useless."  A cold storage offers the exact same features except for this "insurance", but it'll be much easier to get the BTC as for it is in your OWN possession.  IMO, it's always safer when something is in your own possession.

Just my thoughts. :)
monbux

Thank you for sharing that information with us that does make a difference like you said. I was getting worried that maybe your coins was lost or stolen.

Xapo is legit

but customer support very very very slow respond

i stop using it back to blockchain

WELL it is good to hear they are legit company, sadly the part of them being slow on support is not good, maybe they will grow some day who knows. I just know i want a card i can use with my name on it lol

monbux,

Thanks for sharing your experience. To be clear about what the Vault is, and how we advertise it, the Vault offers advanced proprietary encryption and a highly secure process to move bitcoins offline, where they are stored in geographically dispersed locations and guarded by intense physical security. To many people with large amounts of BTC, who want the added bonus of insurance, the Vault is very useful, and worth the slight access delay. It's not designed or advertised to be for everyday transactions. If you need BTC instantly, you're better off keeping it in the main, hot wallet.

so i am just wondering what is the time frame to move funds from a " vault " to us personally if we wanted to have access to them. Should we give it like a day or 2 maybe 3 days ?

Is it true that Xapo takes zero fee when transferring btc?
Or this is old information?

i think it old information i think they had a current fee schedule i do not recall where i had seen it, but i am sure someone can post current fees maybe mod will see this  ???

Well i been trying to find a list of new fees to post here but i cant the ones i found seem to be like the old ones so i will wait maybe mod will see this and post fees  ???

The only fees associated with Xapo are related to our debit card service. Unless you have a debit card, or planning to get one, we have no fees associated with moving BTC around from your Xapo wallet (and that's what he was asking about). If you want to learn more about our Debit Card Fees, check our FAQ at support.xapo.com. Keep in mind, although it says there is a monthly fee (which is true, our card provider does charge a monthly fee) Xapo covers the monthly fee, which means there is no monthly fee charged to our customers.

GOTCHA ok i did not even know there was a monthly fee that xapo paid for themselves instead of the customers, that is really nice of you and will help you all grow as a company

thanks for answer
that's great you have no fee
then my next question is what is your minimal transfer amount?
can I send, for instance, 1 satoshi from my Xapo wallet? will it be delivered? 

 

i do not think there is a minimal amount per say to transfer from one xapo wallet to another xapo wallet, now they might have a minimal amount if taking out from xapo wallet and sending to a bitcoin wallet. I tried going over the limited information on site and found nothing that would be useful to us  :'(

The minimum you can send is 0.0000555BTC. That limit is not set by us (Xapo), rather the Bitcoin protocol itself.

thank you very much, this information is very useful
now I know one more way how to use Xapo wallet

cool thanks for the clarification i was not to sure myself if you all had a limit to send and receive bitcoins weather it is between xapo wallets or from xapo wallet to bitcoin address

so whats the good word going on with the Xapo Visa or Mastercard forgot what it was and on phone so not going to go back lol this phone to slow lol, but any word on us folks here in the USA getting cards shipped out to us anytime soon, i dont know how ANX Premium card can be shipped to USA in under 1 week from Hong Kong with no problem. I will post this same thing on other Xapo forums see where gets answer faster as not always so active  ;)

i cant find my wallet adress in xapo..
where can i see it?
i really dont understand :)

First, you must verify your account info, then the Receive button will show on the main wallet, click on that and you will see your address :)

Btw, please fix your typo ::) <-- wrong grammar

Xapo has a new feature you address will change every time you received a one payment so we carefull

LOL @ " please fix your typo "  ;D

I'm not native Englist speakers, CMIIW :'(

and the end of i decided try to Xapo
today i opened a account for me..
lets try and see..
i will write my command here..

Right suman,  we have recently implemented this rotating-wallet address feature for added security!

but are you still able to send payment and get deposits credited to right account if lets say people are interested in having bitcoin from lets say mining operation go right into Xapo? I am sure people do not want to keep changing addresses for payments to go to and all that good stuff lol, now we just need to get Xapo card to people in the USA  ;)

Of course, you can still deposit the same address multiple times.

Is there expiry so the payment send to that address will not fund to the Xapo wallet?

Nope

Ok thank you good to know  :)

There are many faucets offering double the amount if you use Xapo and even offering when you even register a xapo account,i am sure it will prove itself a scam in the near future once lots of btc gets stored in it.. no other wallet's have such promotion's, And we can't even register without a Credit/debit card..as it requires pin.


Micro wallet and Faucet.org are the safest to store bitcoin and online wallet's we can trust.

lets hope you are wrong  :'(

Ok. :D

Ok, then you can contrast here with my experience: Flawless service to me so far, Customer Service sometimes answer in minutes, just two times something didnt worked properly. I have recommended the wallet app to my friends and thats the first wallet they are actually understanding to use.

But thats my experience, of course.

I don't see people complaining about it to be honest , and they seem to be expending everywhere and getting known too.
so pretty sure that it's not a scam company , just wait sometime and try again later or they simply have some fees and you don't have enough to send + pay the fees in the same time .

~ Madness.

why you think that xapo is spam?
i dont hear any bad news about them
it's a kind of wallet..
Maybe it will be scam but not now..

Surger, I can assure you, Xapo is not a scam, and it never will be. You should read about the company, our products and development, which Venture Capitalists have backed us, and the history of our Founder and CEO. That should answer any doubts related to the legitimacy of Xapo.

you know people are always going to have issues no matter what is said or shown, you just have to continue to provide excellent customer service, top notch security and deff have cold and warm wallets

cant use xapo unless your fully verified and they only accept passport or government issued id cards as verification (whats wrong with driving licence. I live in uk we don't use id cards, apart from to prove your old enough to buy a pint) all they ask for is a number no photos of the id.
so fuck them if they cant do a proper verification process I wont use them
I SMELL SCAM be aware of immigrants with your name
oh and their website runs like a bag of shit
when they declined my verification they said:-
We were not able to verify the information you provided and are unable to enable full functionality for your account. For more information, please see our identity verification frequently asked questions.

they should provide a reason so I can correct it not point me to some useless faq that only says you cant use if you don't verify. it provides no other usefull information as to how to get verified

oh and "unable to enable full functionality for your account" don't they mean any funcionallity?(not full functionality)  not even an online wallet that can be used outside of the fiat world?

wait back up what do you mean you cant use a driver license to verify? I am in the USA and i dont travel out of country anymore so i do not need no passport so no reason to spend $300 for a 6 year book i wont use. Also i have never heard of a national travel id card, atleast not in the USA so must be something from your area. I only have driver license and i am sure that is what like 99% of americans use

so i guess my above post is not going to get answer regarding the question on verification

There terrible run

Xapo is definitely not a scam, I used to use their vault and regular wallet and was very fast and support was very quick to respond as well when the transfer took more than 24 hours. I heard that the fees were lowered or remove for their vault.

I got my Xapo debit card without being fully registered. Yes, I had to fill in my basic details, but they never requested an ID. I have used the Xapo debit card and it works great, just like their app. Their website? Not so much. It's very confusing (for example the buying Bitcoins part) and sometimes so slow that I have to login again before I can do something, which is quite annoying.

All my support questions have always been answered within 24 hours so I'm a happy customer at Xapo.

A current driver's license IS considered a valid Government Issued ID. Common reasons why Xapo is unable to verify a user's identity include the following: discrepancies in repository information, incomplete information, recent changes in your address, or other data points used in our screening process. Additionally, please see our frequently asked questions regarding trust and privacy: http://support.xapo.com/trust-and-privacy.

It's not scam but I wouldn't use it. Remember inputs.io and never trust online wallets.

Yes you are correct. With xapo, its not actually owned by you, you can't take the private key of your wallet, and they could cut you at any time. The funds are not yours, its just a random number in a system which isn't transparent.
Always be careful when dealing with online wallets, other than blockchain.info

I think the mentality that we can't trust anyone, including well-funded companies with experienced teams who have established a reputation like Coinbase, BitPay, Xapo, and Bitstamp (who despite the hack, didn't cost a single user a penny), hinders the progress of bitcoin. I totally understand bitcoin users who do not want to use online 3rd party wallet providers, they have their reasons, many of which are completely legitimate, but to say keeping your bitcoins with Xapo is like a disaster waiting to happen, is not fair when you consider the alternative. A lot of people trust Xapo more than they trust their ability to not lose a paper wallet, for example. There is no fail-safe solution, but at least Xapo has invested a lot more money into a security architecture than the people who write-off third party wallet providers.

If any doubt about our tool for buying Bitcoins don't hesitate to contact us. I'm personally in charge of this Xapo Department.

i think it's not scam
but have some problems
because a lot of people not happy with them...

Some problems? I don't think so :-\

ok thanks for the response

it is true and that is why you always have to continue to provide you on top of things and taking care of customers funds and have high security. None of this " oopppps we had 1 bad employee who broke all our security and took off with thousands of bitcoins " Also letting the address of physical offices where customers can go visit might be good

i used them last 2 days..
i am a new member but now everthing work perfectly..
it's not a scam...

i am NOT saying it is a scam i really want for Xapo to be a good inovative product cause i so badly want a bitcoin debit card that has my name printed on it and that it can be a visa or mastercard. I almost forgot with the feauture to where it only sells the amount of bitcoin to cover fiat transaction in real time and not some crappy pre load limits. With that said it does not help when you say " i am new but not a scam lol " just saying  ;)

lol what on earth i say something good and goes dead in here  :o

100% SCAM

Could you provide some details, fonzie?

No, they just kind of need to work a whole lot on the UI...

Come on fonzie, do you can explain this? Don't just make a spammy post.

Are there any bitcoin debit cards that are definitely 100% certain reliable and not a scam? They are a good idea but I seem to see complaints about them all.

please explain us about it
no proof hoax! :)
i use xapo so far so good

yea they pretty much are. if you try to withdrawl a small (unspecified) amount you just lose it, and they wont pay you back. i guess if you dont want a desktop wallet and you are dealing with large amounts of bitcoins its good. they prey on people that sign up for bitcoin faucets and dont read the fine print. bottom line, if you dont want to store your btcs in xapo permanently DONT use store them there at all. i just lost a who payout to them.

Yeah come on dont just say sacam and provide no proof or anything

i always thought this one would be one of the best cards except i could not get it as i am in the usa lol, i also use anx premium mastercard as well i just dont like load times

what how did you loose a payment was it going out to someone or was it something someone sent to you, did you try to contact them and provide them proof of lost bitcoin?

It's not very clear what you mean by "they wont pay you back", but I'm happy to help you out. I'm sending you a PM so I can get your account details and create a support ticket for you. It's been made pretty clear throughout this thread that our legitimacy is not in question. We gain nothing out of "preying on people that sign up for bitcoin faucets".

I don't use a Xapo wallet, but I've heard people say that Xapo (like Coinbase) doesn't require its users to pay the transaction fees. Here's my question, does Xapo pay the fees for its users, or just sends bitcoins to other wallets outside Xapo without paying the fee at all?

GOOD question i never really thought about that but ofcourse now i am thinking about it  ???

I'm expecting Mr. Xapo to walk in and expand more on this matter. We're patiently waiting for your honest reply Mr. Xapo.

Good question tee-rex. Transaction fees are paid, Xapo simply covers the cost.

I found out about them from Freebitco.in. I registered an account a month ago using the link provided by them and got the free 50 uBTC. But Freebitco.in also said that I would get an additional 1,000 uBTC after verifying my phone number. Well that's what I did but the extra uBTC still hasn't arrived. And to withdraw anything, you need to provide your address and passport number which I was never told about. Weird. Oh well, it's only ~25 cents so it's not like I care anyway.

Mr. Xapo, is it true that a client would need to provide his/her address and passport to withdraw funds? If so, why would you need this info in the first place? Are you a CIA/NSA crew on a mission?

I'm not him (Mr. Xapo) but I decided to finally go through the verification step and it's easier than I thought. The site just asks you for your address, passport number, origin of passport, and date of birth. You don't have to submit any documents and the verification step is instant (or at least it seems to be). I still only have 50 bits which is only worth 1 cent and I'm pretty sure that's not enough to withdraw. Maybe the 1,000 uBTC bonus will come into my account now but if it doesn't then not to worry, as it's only 25 cents.

I was never asked for my SSN unlike some of the reports I've read. Perhaps that is because I'm not an American?

Honestly, I'm not interested in this service that much since I prefer to have control over my private keys and I don't think Xapo allows that but I can see myself using it for purchases if it becomes big in the future.

Xapo only ask me for phone verification and never receive any address, passport number, origin of passport, and date of birth etc. I can withdraw 50 bits and not have any problem

That's odd. In my case, whenever I clicked the "pay" tab, a form popped up asking me for address, passport origin, passport number, etc. This was after I had my phone number verified. Only after I filled out that form did the "pay" tab finally link to an actual payment page. I haven't tried making any payments using it though.

Ouh I see that why many bad comment about xapo. But I really never experience any of that

Xapo is a financial services company, and we offer products and services that allow our users to store and transact with their bitcoins. It is important to protect our business and our users from fraud and to prevent, detect, and report any activity where our services are being used for money laundering, terrorist financing and other illicit activities. Part of this requires that we identify and know who our customers are.  

Our business is subject to regulation in various jurisdictions. As such, we have implemented anti-money laundering, or AML, policies and procedures designed to meet the applicable regulatory requirements. Information you provide is held in accordance with the terms of our Privacy Policy.

So you are effectively confirming that you gather information about your clients and give it out to CIA/NSA/whatever with the alleged purpose "to prevent, detect, and report", right?

Are you being funded by them?

Cool thanks for the verification, i had never thought about it but good catch

see i found out from them from the zebra faucet, i got like $2 from the faucet alone lol, to bad i dont see the card for people here in the usa yet but holding it there maybe they will change

sweet thank you for sharing that on what the verification process entails, would be ironic if they made americans verify the accounts in such detail but cant send cards to them

so all this sounds good and all of this things american goverment like as step in right direction, so please just tell me why cant we have cards shipped to american address

You misinterpreted that. We do not share personal information of law abiding Xapo users with anyone, at all. This is a precautionary note. Read the entire sentence again and it will make more sense.

Our KYC process for Xapo differs from the regulatory restrictions that prevent us from sending the card to the USA. I've answered this a few times for you, and you know that we're doing everything in our power to solve this. Please read our FAQ: http://support.xapo.com/is-the-xapo-debit-card-available-in-every-country

Now you're trying to persuade me (and others) that I'm not on friendly terms with logic?

How are you going to "prevent, detect, and report any activity where our services are being used for money laundering, etc" if you don't gather and share personal info with the authorities in the first place?

LOL i know you have, i just keep asking till it comes out to the USA  ;) it is not a bad thing when i ask i just really want the card, i dont like the delays on my ANX mastercard

LOL meow fire sauce alert

I wouldn't be surprised if this has already been said earlier (just to lazy to check tonight), but Xapo has big money behind them, who trust me have done their DD! One company in particular is Fortress Investment Group (FIG), who trade on the NYSE and have over 65+billion in managed assets! So NO they're not a scam!

Yeah i think i had seen Xapos mentioned on some webpage for forbes 500 or some other financial publication, but they had pretty much said something about raising like $40 million or something like that

im pretty sure above post is correct i am schocked no one can back it up or say other wise if i read wrong lol

WOW really went dead in this forum lol i guess people dont want to share ongoing experience or noone to try it anymore  :'(

There is another thread for Xapo Service Discussion here: https://bitcointalk.org/index.php?topic=902526.0
Please direct any comments about our products there.

thank you for this information. I will go there from now on to get better information on this product

While it's not as convenient as a debit card, you may want to check this out.  https://www.gyft.com/bitcoin/   Gyft sells you gift cards to various stores for Bitcoin.

Watching a CSGO game currently and xapo is actually sponsoring one of the finalist teams. I don't think a scam would sponsor a pro csgo team lol

David from Xapo &/or anyone who can answer this:

In doing my due diligence and checking out the feedback on Xapo first, I'm seeing that it seems to be a favored wallet for Faucets.  Some, like Moon Bitcoin, make direct deposits to Xapo wallet while those with other wallets have to wait until collection day.  I'm curious.  Why is this? 

link for moon bitcoin is http://www.moonbit.co.in/

It would be wise to ask this in their service thread.

Awesome.  I will.  Thank you!   ;D

I did ask for help and was assisted soon there after via email.  While she's been very helpful, I question one thing she's asked me to do to verify my info.  She wants me to remove my adblocker and antivirus software to for it to work.  Is that normal? I'm not really comfortable with running my computer without ad-blockers and definitely not without anti-virus.  Is turning off that software just for the verification process or for the life of the Xapo wallet?  This advise seems a tad fishy to me.  Can any techies speak to the veracity of this advice?

That seems very very fishy. Are you 100% sure that this email is from Xapo? I didn't had to do any of that stuff to get verified.

It's very normal to require temporary disabling of adblockers, so third party API's can communicate with you, in this case, the Google Maps API. I'm happy to answer any questions you have related to Xapo to confirm our legitimacy.

2 weeks is the longest period to receive the funds from CEVO, right?

I'm not totally clear on your question. You sure this isn't something to ask CEVO?

I totally agree, they ask too many personal info that made me suspicious.

The whole idea about crypto currencies is total freedom and decentralization. Xapo is trying to impose its roles that basicly revokes the freedom of the BTC holder.

Also, I read a complain from an Xapo user who says that they prevented him access to his bitcoins before he verifies his ID! (Chek Here : https://www.reddit.com/r/Bitcoin/comments/2mgyxj/xapo_does_not_allow_me_to_take_my_bitcoins/ (https://www.reddit.com/r/Bitcoin/comments/2mgyxj/xapo_does_not_allow_me_to_take_my_bitcoins/) )

Personally I found Blockchain is the most reasonable online wallet.

Works better if you use the phone app thats just my experience I just sent .005 from my phone all faucet earnings no issues.

Still haven't tested my Xapo debit card, but a different card from the same issuing bank works without a hitch. Not sure about delays and fees though, will get back to you all on that.

Haven't received $1 after 4 weeks.

Xapo Doesn't Give Good service. Though Its Security is high but Their Service Is too bad.I stuck there for 1 month.i tried and tried for cashout and finally I Got Pay. By This i left Xapo WaLLET. You should Try and Wish u that u can cashout..

Cash out for what? What do you mean?

Is XAPO legit? I'm not sure yet. Wanted to review their debit card aswell as their service. Transfered around 0.60 BTC to my "XAPO Vault". But to order a debit card the coins have to be sent to the "Personal wallet", and not the vault. So I did an internal transfer between my Vault and Personal wallet which is supposed to take 48 hours. 48 hours is a bit too much if you ask me. Especially if it's just swapping between two of my wallets that's on my account (i.e NOT withdrawing).

But now. 4 days (!) later it's still "Processing". How can this process even take more than 24 hours (or 5 min)? No response from the support at all even tho I've sent 2-3 messages regarding this. Will keep you guys updated. Be careful.

Edit: Received to my "personal wallet", with some extra as an apology. Not sure what to do now after my first impression is quite bad. Do they deliver their debit cards as promised or not? Anyone here with experience?
Got a pretty reasonable explanation on why this takes some time tho:

Edit2: Meh. Went ahead with an order anyway. Stay tuned for review...

I haven't been receiving answers for my questions for 1 month... Is everything OK in Xapo?

+1, havent received support answers for 3.5 month.

Xapo...pls...

NOpe. Never heard about XAPO beng a scam. I have heard they had some complications but nothing fancy, just the regular issues.

But their customer support is pretty bad to say the least ::)
Sent an email regarding my locked up account, got reply few hours later, sent the reply back and then no email back for almost a week now :P
Good thing is i managed to find the solution myself and then i took all of my money out of there :P
Offline wallet is the best yo ;)

I think their customer support is so bad because their first language isn't English.
They are in Chile correct? So they speak Spanish and probably use online translator to try and figure out what the problem their customer's are having. If they don't find a short enough answer thy just ignore to respond.
Very bad mentality if you ask me, but you get what you pay for. Cheap Spanish labour ;)

I am also using this for long time and I have never any issue with deposit or withdraw all working very good for me and support is also not bad they respond mostly within 72 hours I don't think its a scam

Google:


and


Which one got hacked a gazillion times? :)

You always hear about blockchain.info getting hacked. I haven't heard much about xapo being hacked recently. And they do have a lot of security in place, such as phone verification and 2FA measures. So maybe before but not now as these security measures are in there.

lol...then they should hire some english language support from the millions of dollars funding...Also afaik they are located in Swizterland.

tried two different xapo card to withdraw money, but i couldnt.

Xapo is officially dead (at least for me too). Such a shame they couldnt hire a live support from 1 million funding. Worst service ever!

DO NOT USE XAPO.

Today, I can't transfer balance to other wallet. Xapo goes to the morgue.

I have been a Xapo client for several months, but I have several doubts about its services. I specially hate the multiple adverts received in my email to promote their offers, and it does not give me a good impression about their seriousness and reliability.

No AFAIK Xapo is pretty reputable and a legitimate company.


I actually thought they were based in Britain? Their English is pretty good :-\

I had registered xapo but barely used it . I don't like their sophisticated wallet system . I have never heard anything good about xapo but it is not a scam because its a wallet and they have invented enough not to be a scam .

I`m using xpo over 6 months and until now I never had any problem with them. I think xapo can just grow bigger, cause they are trying with a lot of things. Well anyway I have some little amount there for gambling and for that is good cause they dont have sending fee.
I also heard some bad things about xapo but never with some real proofs, so for now I will continue to use it in everyday transactions.

I am new in this but just starting with Xapo which is not bad at all because its very simple to use and without fees its really good things which admire me

Xapo is not a scam but there is just no reason to trust your money with them.
better to just use blockchain.info or your own offline wallet.
I think xapo had unique stuff like it's own debit card so you could pay and have the bitcoin exchanged and deducted instantly.
but who really needs a service like this.

I tried xapo past 2 months i never experience like this.. but honestly im always having problem in login page while receiving a xapo confirmation..
but i think they are not scammers... because many people using it. if you still didnt receive anything from xapo support just make a flood.. maybe their answer you..
Next dont use their wallet better to use blockchain or electrum...

Yes, it's a bit boring to login there, need to wait code via cell phone every time. Better if they use an identifier like BlockChain.info.

But they are not scam. They are a trusted company (at least until now). Anyway, i still prefer blockchain wallet, i think it's more simple.

Xapo is honestly great. I tried them a bit before and I had no problems whatsoever. I tried purchasing something on Xapo World and I waited approximately 10 minutes but didn't get a code or anything. So I emailed their support and they contacted me literally within 10 minutes. I thought it was just another company that made a support email but didn't really put forth action in it. Their support panel is great if you are receiving problems logging in or anything similar to that.

 Frankly I don't like to provide my personal information to any site.

Xapo is not a scam.  The CEO is now on the board of directors at PayPal and the developers are behind the games are quite talented.  They have a good verification system and it seems safe to me, for now.

And you are still using their services? Why? Xapo isn't the one and only online wallet (if you have to use one of them).
IF you are tired of their ads policy and spam mail just withdraw your bitcoins and use another wallet.
I am user of blockchain.info wallet and they never send single spam mail to me.

its why i dont use xapo anymore,its also happen to me,maybe it time xapo have down or have problem,but now i dont care about it,i'm not use xapo anymore. the only good news come from xapo is they try to work together with paypal.

is pretty hard to contact xapo support but they are no scam .
iam buing my bitcoins there since 6 months.



kind regrads

I am agree with you. ut there are somethings that not good at all. Like the login system, that's very anoying since we must wait for 30 seconds for skip the "popup".

yeah their website is a little annoying but this doesn't meant hey are scam or not legit.

I dont think xapo is scam because i think xapo is safe wallet to put your bitcoin the annoying their is their website design and it is not very user friendly but i dont see for now that saying xapo is scam.

This is recommended that they are no scam but support is very poor just because of this many issues and rumors here about them they need to work on support for better competition in this fastest growing market

well : here's my actual issue with xapo:  i have a debit card from xapo, i has already make several operations  via ATM's and all went fine ...
on 29 april, i have tried to withdrawal 150 euros ( 0.3949307 btc ) : the DAB said: "unsuficient funds"
wich is wrong.
so, i have tried to withdrawal a less amount ( 80 euros) , and all went fine.

the issue is : my first witdrawal attempt ( 150 euros = 0.3949307) wich was rejected, is still pending at this moment ( since 15 days now !) , and indeed i cant use this amount.. it's just marqued as "pending" , as xapo keep my funds  on hold..
 the second withdrawal attempt of 80 euros ( who work) is well "confirmed" since  more than a week now....
  
i precise: these 2 operations were made the same day, at same hour, at the same DAB... so why this difference of status  ??

i have contacted xapo customers service several times, but the only answer i got is: it could take some time for this  canceled transaction to be broadcasted..

this is "pendind" since 15 days  today !!  :-[

xapo, i cant wait anymore : i need to see my money back ASAP now .

Edit ( 17 may) :

Got some news today about my issue with Xapo..  my funds  were finaly back to my account.
as we are today the 17  may, it took in finality  19 days for see my Bitcoins back to my wallet !
so, in conclusion : something goes definitively wrong with this service even if they are not scamers. ( i have to admit it ) how could i say it ... :That's was an experience...   ::)

Well I up until tuesday May 23 I would of agreed with those that say it is not a scam. However after depositing .3 BTC to their site and then applying for a debit card my account was immediately blocked with no explanation and no response to half dozen emails.   I am coming to the point of believing that they are truly incompetent or they are in financial trouble and are annexing clients funds.  With no explanation from them, I am not sure what to believe.

In the past i used xapo as my bitcoin wallet but it is not long since I thought of how they could survive if all delivery transactions biayakan relieved but I never get problems during use xapo. you must try contact ter costumer support agent to clear your problem, i'm not sure with the people they support agen not answer constumer complaint.

I use this wallet too before but i experience of delay receiving confirmation code but other problem never experience yet.. i dont know now if they are still legit but i think you can still contact their support.

I am still receiving random satoshis daily in my Xapo wallet. My past referrals in faucets are still "working" for me. I am surprised. lol. I have no issues sending out satoshis from my Xapo wallet but the minimum amount I need to send is 5500 satoshis.

Note I used the satoshi unit because I don't store much there.

I'm the latest sucker that registered an account with Xapo.  :'(

I have a few Bitcoins in my account and provided the necessary verification documents (copy of passport and proof of residential address).

Six days later not a peep from support. I've sent numerous emails to them to confirm if they received my verification documents. Only a screen pops up notifying me that my docs will be reviewed manually which can take up to 48 hours.

So far I'm very disappointed with this company. Guess I can kiss my bitcoins good bye.

If any one can point me in the right direction I'd appreciate it.

Thanks a bunch,

Niekie777

just  PM me , i will give you an email address where you could reach directly one of their support members.

Kind regards

defcon23

I dont think xapo is a scam i have not used it since 5-6 months..but when i used it worked fine for me always...instant withdrawals are available...i think this wallet is good for those who collect satoshi from faucets and have small amount in wallets..blockchainwallet is safest and best for bigget amounts

I would be very surprised if it turns out to be a scam. Not only are they in the business for quite some time.
They extended their service list, which means they are here for innovation with a long term focus.

the startup of the year,the company that invested millions of USD
samming people should be waaay down below on their list of priorities

no i dont think so that Xapo is scam. it is working best. i have fully trust on Xapo. i think it is one of the best transaction site so far. the problem you are facing is your own fault. actually you must have such amount of bitcoin that after the intersection charges you must have some amount left. otherwise they transaction will not done in any case. the varification process the best option of Xapo i think. it is the  best security Xapo is providing to you .

I think this problem is you don't have enough balanceto send , maybe the balance of your  xapo not yet coming and still processing that's why it's happen.need to wait that your balance go total balance before sending to another wallet

Xapo is pretty good in my eyes and also trusted by a lot of users, also the fact that there customer service is pretty good.
I once had a problem and I contacted them and it was fixed instantly.

It happened because the incoming funds did not have at least 1 confirmation yet. The problem will self resolve once OP wait a little while more.

No, i dont think that its a scam, but the only thing I do not like about Xapo is that it has little support for users (Or al least for me). Many times I sent emails and other way to communicate to change my cell phone number but never received a reply. But the rest it's okey ;)

Well done, some people say if the thrust site is being a scammer even though only getting a little problem with their transaction, never to thing solve this problem with their support.

well, i am not able to tell if xapo is a scam, but...their customer service is the the worst ever i had experienced so far. what also makes me wonder...why dont they have a phone dedicated to customers?????????

i signed up 6 month ago. at the time, i provided my id, proof of residence. i ordered the card...and all was good. shortly after i had to move back to germany so i contacted xapo. mailed again proof of residency and id, changed email address and phone. took ages and during that time i was not able to use my xapo account. anyway, after abou 10-14 days, all was sorted and i was able to login and use my account again.

now, 3 month later, during sign in, out of the blue i am asked to upload my id and proof of address again which i did. after, a message was displayed:
                

    Information Under Review / Account Under Review

    Thank you for providing your information! It seems that our system was not able to fully verify your identity. We will need some additional information before you can utilize all of Xapo’s features.

                                                        
                                                                                                        Next


when i click next, i have to give in my pin, 2nd key...and i am back to square 1...the message above.



my personal information haven't changed since last update 3 month ago and since they haven't contacted me yet, i have no clue what "additional information" they possibly want. so i mailed support my documents again, asking to contact me. no answer so far! for me, that all came out of the blue. that means i cant access my account nor can i use my card.

i would expect that they contact me via phone or email BEFORE my account is on hold so i am able to resolve an upcoming issue BEFORE it becomes an issue.

lucky....i was just about to upload 16 bitcoins into my xapo-card as i'm about to travel. imagine i would have done that before they put the account under review or I would traveled already. stuck with an account and card not working!!!!!!

that means i cant access my account not can i use my card.

well, i have currently 0.059 Bitcoins in my card and i can manage to survive without. however, i will warn everyone i recommended to xapo and tell them about my experience. since i am a member of a mining club with thousands of members, we recommended xapo to everyone because of the debit card option. i have heard from other mining members about some problems before, and i guess it is time to share the news and take action. if my funds can be on hold out of the blue, this can be happen to everyone...for what reason ever.

anyway, i will give it from now 48 hours. if not solved, i will cut my loss and take action by warning others to stay away from a company nobody really knows much about.

I tried Xapo but when I tried to transfer my BTC they asked for my mobile number and they sent verification codes but the codes are always wrong when i entered it on the xapo verification.

I don't use them any longer and stopped using them when they started to do this too in charging their uses to use their services. Because let's all be honest now,
we only used their web wallet just for the fact of receiving micro transactions from those sites that offered faucets for free bitcoins to be sent to xapo wallets only (I do remember playing those app games that only sent to xapo wallets some bits to play) and the transaction free sends.
That is it really!
Now that they have stopped doing that people will move on to another one and forget about using them.
That is unless you have a xapo physical card with them,
then you are locked in with them for a while and paying their high service charge fees.
They are trying to rake back what they loss with all those service charge fee sends to the millions and millions of their customers over the years.

 i am waiting for my funds out of xapo since they closed my account without any solid reason.. i provide them my externel btc adress to get refund as per their instructions but upto now no reply from xapo support ! im so worried about myBTC.. will they refund my money back?

 Edit:  Today Xapo Allowed Me to Access my account for 24 Hour oNLY ! To Pull out my Funds out of xapo wallet before final shutdown :-)

                                            " now i get my all funds back out of xapo " Thnx God-Thnx to Xapo

I think the XAPO is not a scam, I'm XAPO users over a year and have never found the problem, I think it is best you contact data, if when registration you use valid data, surely they will refund your money.

Yes, I wouldn't call them a scam. They have their flows as any other wallet but recently such flows occur more often.

I'm not from xapo nor connected with them but I say that they are a real business and legit wallet. They have a good reputation but because of the changes now that makes me think of continuing to use them, they have bigger suggested transaction fee rather than with blockchain.info but when it comes to legality, they are real.

I have found out about Xapo few weeks ago and only after there were a lot of threads about that they were fee free and now became with fees. I don't use this site, so I can't say anything bad about it, neither good.

What a bunch of moaning sheeps you guys are. Xapo needs to get rid of the free fee aspect because they are not running to make losses just to please you guys, it's a business after all.

Transaction fees have reached a point from where even $1 in fees isn't anything special anymore. Xapo has tens of thousands of users. Do 10,000 transactions × $1 fee, and you'll understand how urgent the situation is.

Don't forget that their internal transactions are still free, and will remain free.

If you want to try them, I can say they are good and one of the trusted. People are looking for free within these days and you need to remember that bitcoin transactions are not free anymore and in this world most of the things are paid and they are not scam or something like that. It's one of the best web wallet I used.

XAPO site is not a scam site for sure because in last couple of years I have transacted many bitcoins through this wallet and also I'm using their debit card to withdraw cash in ATM's. I find that their charges for all the services are slightly higher but surely they are not scamming anyone. But most of the people were used them for sending money without any fee so far but now they are charging a slightly higher fee for outgoing transactions.

Well, bitcoin is not free from the start so there's no word "transactions aren't free anymore", But it's right that by using XAPO you can take advantage of its free charge of the fee. Though, there are some people already that said XAPO's deposit address often changed but if you have a lot of free time to contact the customer support, it'll not going to be a problem.
But keep in mind. For those who only have a really small amount of BTC below 0.001. Don't expect to use the fee-free feature.