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I dont know where to post this , did anyone else get their account frozen??  i just noticed this last night and of course i asked help desk for help..   im at tier 2 with then and not even a email to notify me that they frozen my account..  first cryptsy but at least cryptsy helped me get most of my funds and i just deposited at polonex  and of course a frozen account they would allows deposits .. its wrongs type of ways to handle a very important business..   please feel free to express your views on crypto exchanges..

 

Never had any problems with them even tho have stopped using both of them as keep hearing bad things happening to peoples accounts so I have decided to not use them as much as I use to and when I use I will only put coin in and trade and then take coin out to be on the safe side. In terms of been frozen in what way have you been frozen if locked out speak to support should able resolve it. If its banned and suspended then again it will have to be support who unlock it.

this is once happen to me,its happen if you generate too many address on same time,or too many generte various address.
just contact poloniex and send a message about what happen to you,and they will explain how your account frozen.
this is the site https://poloniex.freshdesk.com/support/home

Interesting I have never had my polo frozen and the account seems to be working for me at present. That said it might not hurt to send a support ticket over there to clarify why they froze your account, my trades are still working fine here.
(Only thing that might occur is you passed your daily limit and can't withdraw till 24 hours pass)
Edit: Didn't know that could happen thanks Realphotoshopper I'll be careful myself with generating to many new addresses.

Address generation has been disabled on Poloniex. It has been this way for about a week and a half.
They disabled the ability to change deposit addresses since they claim users are now abusing it. Which is bizarre.
The most likely reasoning for disabling this feature is to conform to government regulations such as KYC and etc.

So, the OPs frozen account, may not be related to address generation, if it was frozen within the past few days.

i have done that and being patient...  my concern is would it be more professional to receive an email at least to say that my account got frozen due to.......    and instead to find out after you deposited from mining and try to withdraw the after converting to btc!! the only email i just get is from help desk got my ticket and still no warning why my account get closed?  for Bitcoin , it still not like banking and im getting worried about BTC popularity which exchanged are hurting bitcoins image,,

How do you know your "account is frozen"?
Can you be more specific as to what your problem is?

If you received coins from mining pool into Polo, then sold them for BTC, then you would need to withdraw them.
There is a limit on your withdrawal amount depending on your verified information. Unverified is 2000 USD per Day.
Are you attempting to withdrawal more than 6 BTC in a single day?

ive been learning to mine all types of coins for a year so I know how to make deposit and withdrawals. here is a copy of my account info and when i click on withdraw BTC it say This account is frozen.
OK

Poloniex Cryptocurrency Exchange
EXCHANGE   MARGIN TRADING   LENDING
BALANCES    ORDERS               
DEPOSITS & WITHDRAWALS
Increase your limit
$7000.00 remaining of $7000.00 USD daily limit.
EST. VALUE: $16.77 USD / 0.05264661 BTC Hide delisted coins  Hide zero balances   
Filter (Ctrl+F)
BTC Bitcoin 0.02147875
On orders: 0.03071328
BTC value: 0.05219203
Deposit address: 1KRcXP31J4gHq1ggEEEwS2H8xHGHKc2yCb
Amount:   
 TX Fee:   0.0001 BTC   Total:   0.02137875 BTC
Address:   
 Withdraw BTC

im not big time miner!!  and im within limits .. my withdraw is to my nicehash.com account

but my point is, that i should of gotten a email first about account got frozen for what ever reason and i got to wait 24 hours to find out??  does your paycheck from work ever made you wait 24hours to clear?? maybe back in 1960's and they even still postage mail why .. before you ask..

and it started last night with my withdraw issues at polonex and i work for a living, i get home and im tired .. still same issue and no email say my account got frozen due to....??  so i got help desk and i got to wait 24 hours..  this is hurting miners like me and maybe others

Well, looks like it is indeed frozen then.
It could be related to the info your provided to get the 7000 USD withdrawal limit.
There may have been a problem and they froze pending some clarification.

But yes, Poloniex should have emailed you to notify that they had frozen your account.

Their support is usually good, so I'm sure if it isn't a serious issue, it will be addressed soon.

Did you ask for clarification in the troll box? Sometimes a Mod can check stuff, but not fix it.

i hate the trollbox..  they act like thugs, like scammers...  and it stupid to deal with..  where's the professionalism ???!!!

my info???  im an average joe from Usa and im on the white pages...  who pay their taxes and work for a living ..  i will still be on my land that i own for the for the last next 30 years and watch polonex fold over and they will do time for ripping off consumers if they keep on doing what they are doing..

Well it is now just the waiting game...

Please come back to this thread and let us know what was the reason for your account being frozen was, after being answered.
I'm sure other Poloniex users would be interested, especially if it is something strange and other users should be careful.

i wil and i feel better..   now thank you to all who listen..

Used polo and cryptsy in the past, and honestly both their support service sucks. On polo, I asked why is my deposit not appearing on my btc account (it's been 12 hours and the tx was confirmed 40+ times then) and they replied 3 days later. After I got my funds out, I never returned on using their service. Cryptsy on the other hand, is buggy imo but at least their supports reply typically after few hours.

ok, i understand blocks also can be invalid and wont be rewarded but different mining pools plays and have different payout system.. so are interesting then others but block propagation due to having blocks notification goes into mining only...  so i mined altcoin and an exchange can convert to btc..  from merged mining, maybe... that was deep

i lost you on that  txaiqingmima, but very good article..  i just think that some exchanged are being audit by the feds and home mining could be axed out soon..   maybe due to taxes reporting

reagans last speech

https://www.youtube.com/watch?v=UKVsq2daR8Q

I think you should move into service discussion section.

Have you try to talk with mod on trollbox?? Try to ask busoni if he was online there.

Then your problem will quickly solved, if he's online.

i still have deposits going through..  ughh waste my time to figure out what rig is pointing there...

Deposit History (Last 25)
Currency   Amount   Address   Date   Status
CYC   1.52372943   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-25 05:40:10   PENDING (7 of 30 confirmations)
CYC   1.67693278   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-25 04:39:59   COMPLETE
CYC   4.77239859   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-25 03:59:57   COMPLETE
CYC   1.85929162   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-25 03:49:59   COMPLETE
CYC   1.13444750   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-25 03:19:52   COMPLETE
CYC   1.31767663   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-25 02:59:50   COMPLETE
CYC   1.19862467   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-25 02:49:50   COMPLETE
CYC   1.39877602   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-25 02:39:48   COMPLETE
CYC   1.52580346   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-25 01:49:45   COMPLETE
BTC   0.02147400   1KRcXP31J4gHq1ggEEEwS2H8xHGHKc2yCb   2015-11-24 23:46:49   COMPLETE
CYC   1.34160718   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-24 15:08:55   COMPLETE
CYC   1.25010698   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-24 14:38:54   COMPLETE
CYC   4.84290547   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-24 13:18:45   COMPLETE
CYC   1.25323932   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-24 13:08:41   COMPLETE
CYC   2.36285994   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-23 22:47:35   COMPLETE
CYC   2.41517988   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-23 22:37:32   COMPLETE
CYC   1.35792466   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-23 22:07:29   COMPLETE
CYC   1.17324247   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-23 21:57:29   COMPLETE
CYC   1.09830569   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-23 21:17:23   COMPLETE
CYC   2.81405740   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-23 20:57:21   COMPLETE
CYC   3.48845494   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-23 20:47:20   COMPLETE
CYC   1.22454714   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-23 20:27:19   COMPLETE
SYS   1.66319000   Sg3q8cQxrPawJ6oF7UmJuDQWJfrXKXUbMC   2015-11-23 10:07:04   COMPLETE
CYC   1.57802404   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-23 07:56:10   COMPLETE
CYC   1.20773097   CYieFYaMMZUNEq99mvtEAjS7MYTw9R5sHT   2015-11-23 06:56:05   COMPLETE
Export Complete Withdrawal History
Withdrawal History (Last 25)
Currency   Amount   Address   Date   Status
BTC   0.00604164   3Bo3GukwhnWTNwqeqzQqTMTWYwxJUoDShD   2015-11-23 01:49:18   COMPLETE: 7eb380445793c60afb240a6e39c2765f6199bb551a65342ff39194b220de646f
BTC   0.00965783   3Bo3GukwhnWTNwqeqzQqTMTWYwxJUoDShD   2015-11-22 06:02:04   COMPLETE: ac07b7f86cae26e1112e808e820f34e0cd69aaaa2583027cb1199d9fc9d4af25
BTC   0.01163980   3Bo3GukwhnWTNwqeqzQqTMTWYwxJUoDShD   2015-11-21 03:41:55   COMPLETE: 5078648fcd791ce2ed85defc6dda9e9cc98dfb93414694b17628d862331659d8
BTC   0.00441155   3Bo3GukwhnWTNwqeqzQqTMTWYwxJUoDShD   2015-11-20 01:42:30   COMPLETE: f47c6fe9e4b7b67a6e0607382bd62281ca5d270a87e5eb659a77e1a3d350740c
BTC   0.00789598   1LE1A8UsQChQZLA1dn2A2Pdfh7RBBTkhZb   2015-11-19 20:15:29   COMPLETE: ff8816f4b6e7ac15084f2e3786e81e8e1fa81d9e2c4ccdcd27501a44e5d66336
BTC   0.01509919   3Bo3GukwhnWTNwqeqzQqTMTWYwxJUoDShD   2015-11-18 02:25:56   COMPLETE: f58e63ca34745e117e5b7e4b3f31b2f0de15efba8029ddad351a4fbdf9d79ae7
BTC   0.00706765   1BP9jK2q1CYhCkEoToqNm8e3wQ7w8iDQ38   2015-11-12 18:55:15   COMPLETE: dfa8efa1b24f27f9905032117661ae62719bf69d75813701b115ede1c40ab5c2
BTC   0.00214912   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-11-11 08:21:24   COMPLETE: 28f10c357245d04a68d14225954b109bacdee12c2cefc2412fb778a1bc1fc27b
BTC   0.01039468   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-11-10 06:49:57   COMPLETE: 2ce4313d3e1ca82e634a4206bb63f6de675f776fcd0f34089d0495cbdb835434
BTC   0.00118318   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-11-09 18:06:31   COMPLETE: ad668c4c88042d00d1de341cdb7d8eed35b829fd7a2f45caea31b90001a59408
BTC   0.00133137   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-11-08 22:07:55   COMPLETE: cb87ec8e324c9894b6d4e29d7bc037f2994f78b6fd80443908e343f7ac79ccbc
BTC   0.00416783   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-11-08 02:04:53   COMPLETE: 35221e407d300f015ffd928f4e0a310eba711ed907139db8a42478553b41dab5
BTC   0.00185879   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-11-08 02:04:13   COMPLETE: 31236a912743310ad5cd2b52c0b4e18081dc027e3d369532cdf9fc81719534d4
BTC   0.02148746   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-11-06 21:42:26   COMPLETE: 7f59b084d1d6a761f188d2058f3aa380d58f8925cf214c36d6c0cebf84957c20
BTC   0.00282759   11gZPHN7pH1WmixUnq2srSsHvoDAdeeHn   2015-11-06 21:41:38   COMPLETE: 7f59b084d1d6a761f188d2058f3aa380d58f8925cf214c36d6c0cebf84957c20
BTC   0.00366926   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-11-06 13:50:46   COMPLETE: a7c84ae45502cc0eadaa84ab64f36da95782046dcae853b9ae675a90aa051270
BTC   0.01058478   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-11-06 07:57:42   COMPLETE: 024a1bd1b0725c252b979b8a999b2242efff8170ec2b71d84517f2d691604b5e
BTC   0.00819589   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-11-05 21:39:56   COMPLETE: 4b1ba0bfdfff27440d01f4a617eb8afa377275fabb6e66cf13520669e647367e
BTC   0.01931972   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-11-04 17:41:00   COMPLETE: 5a6f0bfc1fbe6589c8720038961322901c33f415e8887b092a7e09beab5c9489
BTC   0.00319898   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-11-01 22:58:21   COMPLETE: ca2a1b1cd2cf797cecb37349f5ba823411bc5f19415c8cdb2943af2b0c3c4e74
BTC   0.00140947   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-11-01 18:00:05   COMPLETE: 0c542c38817e8d5f802c546969fd050b7aad4ac58a73d322ebca00f7e076677b
BTC   0.00055611   181Kwk1fLLLiEYXPyBGH6kTJsvReDGnuVL   2015-10-31 02:26:51   COMPLETE: 71a208d0adc14362a7ebd0cf084029d5edf04b6ecc8ddc8025b30a390beae4ad
BTC   0.00088115   1LE1A8UsQChQZLA1dn2A2Pdfh7RBBTkhZb   2015-10-28 22:10:02   COMPLETE: 049e5193803db66dc1bf62bf45627e587891553afe0dba724e5285de9c32597b
BTC   0.00157103   1LE1A8UsQChQZLA1dn2A2Pdfh7RBBTkhZb   2015-10-28 14:29:59   COMPLETE: c7c65372df4fb2f4c870eacfbd8dddfcf6cbeaaa73ae2b189af91ef47f0bcc7f
BTC   0.00336843   1LE1A8UsQChQZLA1dn2A2Pdfh7RBBTkhZb   2015-10-27 08:33:01   COMPLETE: 44ff36bec1ef8068a830113d8b53c0c0bc9a74a4ee84c9994dd2052d12a07559

6 hours later...


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Being Processed since 6 hours 10 minutes
#27148 account frozen
V
x
reported 6 hours ago
why is my account frozen????  u just deposited btc and i want it out!!


V
x
said 6 hours ago
this is wrong and your trollbox tech is terrible and making a former complaint against x..now i feel after chatting with him .. all you guys present a manner of scammers or thugs..  my account got frozen for no reason with out an email noticed..  thats wrong     why i havent received an email and why my account is frozen

V
x

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Ticket details
Type

Poloniex Username (TrollBox Name)

sirslayer
Status
Being Processed

Update
Home Solutions Tickets

update , ..  maybe he got a point..  but as a miner and explorer new coins..  got to be more careful... but i hope they can address my issue

Your account is frozen because you have been making an enormous amount of very tiny deposits, please collect such deposits on your desktop wallet and then send larger and less frequent transactions to your Poloniex account.

Please let me know you understand and I will re enable your account.

I apologize for the inconvenience.

Best regards,



I understand



V
x
said 3 minutes ago
and it still no reason to freeze my account,,, i should only have the right to request a to hold my account , your freezing my account prevented for me to fix the problem till now,,, your troll box is a poor example to the bitcoin community.. thank you

i wondering,you guy have been googling before post on here?its a simple problem,just sent message to fresdesk poloniex,but i'm sure comment above have tell you completly.

well my point is they should of send me a noticed that my account was frozen before i noticed when i was trying to withdraw after a deposit... its bad business and bad for bitcoin popularity , if i Googled bad business practice then your right

I have used poloniex last week and everything was ok, from your deposit history it means that only the last transaction is being confirmed when it reaches 30 confirmation.

Have you given them your ID/documents, so they allow you withdraw your funds?
This could be the issue. Especially if you're from the US.

as in my account was frozen during the times of deposits ...  if i knew , i wouldnt be here expressing  about it am i thinking wrong... lets chat about it

my account is still frozen.. lol  man i going to bed.. its been a long day..  

Have you contacted the support, or at least writing in the troll box chat, there are usually many moderators online there and they may help you to fix your issue.

its not ok from them to freeze your account without just discussing this issue with you.

but i understand why they insist on bigger transactions: many small transactions cost them much fees when they have to send them out again.

btw have you checked their tos? do they mention that as a policy?

first time having that issue but polonex is right about deposits... just mining a different coin and it had fast generation..  learning as i go..  i understand the issue but not right to freeze my account.. and it allows deposit afterwards.. even a recent btc deposit.. its bad business

im some ways, polonex is acting that miners are in fault of as their wallets are getting fat

Dude, stop spamming.

You said you're going to sleep 40+ minutes ago.
If you're legit, your funds will be alright.

i am legit and stick with the topic.. hard to sleep when your funds are out of your control..  when you get there then you would understand

The problem with tiny deposits is that they are also send out as tiny deposits and you are stressing their system probably.

Just fix it somehow, make less payments from the miners (set it to daily instead of after a block?) And your problem is gone.

Also, I would advise on chatting to support in a nice tone, they will be much more helpful than.

I've been there a gazillion times. But I didn't spam the fuck out of this forum, I simply realize I'll have to wait until they fix the issue.
They wont screw you over a few mBTC, they're making a shitload of money.

You think that's something they would like to do, and get a shitstain because some dude on the internet was too impatient?
People sleep, have lives.

the topic is about freezing your account...  please read the thread..  ill do a update tomorrow ..

hardfork, have you gotten an account frozen on you.. 

I don't really use these kind of websites, I am not a trader of Bitcoin and this is one of the reasons I don't trade. I have not experienced anything like this pretty much because I have never traded before. This is why I am not a fan of trading websites, but at least you got most of your Bitcoin back.

thats very smart advice tiger :D

Yeah. I would expect that if you generated too many addresses, that would happen. But it's nice to see that the website is quite friendly and that they value their customers. By the way, how many addresses do you need to make at the same time for this to happen?

No problem man. Just trying to help out the Bitcoin community.

update

17 hours ago

my account is still frozen!!!

Accounts tend only to get frozen for a number of things. 1 multi accounts 2 stuff being done on them that is dodgy. 3 using different locations to login or using VPN or proxy or your ip changing a lot of times to throw security flags up. 4 and often than not people do get banned for this type is spam payments, spamming with very little amounts, this can cause problems for the exchange and slows payments down, and or overload.. I

And looking into your responses you got from support is for spamming payments. Just agree to it and apologies and was not aware of such activities that can lead to account being suspended. They will then once agreed you understand will remove this restriction in place as they are awaiting for you to agree.


Support have offered to re enable your account so long as you agree and understand. For you just sending a lot of hate to them is not going to do you any justice. Just bite your bottom lip, agree, say sorry even if you do not want to. Their many reasons why exchanges will suspend your serves related to payment spam. Looking though all your BTC payments is classed as spamming the system as it can overload and am not going into all details of it and why they ban.. Simply just agree get account re activated and in future just deposit one sum when you have the funds to or stop using their services.

i use it a very long time and never got problem... try to ask in chat box for a modarator

I just checked my account and it seams that everything is fine. Can you update us on weathers there new development regarding your case ?
Do you have multiple accounts there or did you enter wrong login few times ?

His account was stopped due to spamming payments and admin advised if agreed and so forth then would unlock his account. Read up on my comment above and his above mine. No doubt he getting his sorted so long as he agrees. And other peoples well no idea only thing they can do as I have advised others to send ticket in and be polite and not argue and find out what the cause is and go from their. Never had any problems myself guess that is because I play by the rules and stick to them.

how about now dude?its still frozen?have you try to sent email or support?
i think poloniex have a good customer service,and its must be done for a day.

They only freeze your account if you are suspected to be scamming or to poven to have stolen coins. Either way it is not very good for you to have the account frozen...

this is their reason...  its against the law + im a miner.. sometimes you strike a vein ...

Your account is frozen because you have been making an enormous amount of very tiny deposits, please collect such deposits on your desktop wallet and then send larger and less frequent transactions to your Poloniex account.

Please let me know you understand and I will re enable your account.

I apologize for the inconvenience.

Best regards,



I understand

it took under 24 hours...  but you guys aint get it... unless you broke the law .. it takes a warrant from the courts to freeze your account .. stand up for your rights . Ronald Reagan says don't let the government get to big.. did you see my link on the early post of this thread 

crazyearner

did you get your account frozen?? please read the main thread ..   if you got your account frozen.. then you can make an account which we are gladly to hear and constructively share.. 

I am surprised that your account is still frozen, i just used an hour ago to withdraw some alt coins and it worked good (slowly but not frozen)

its not frozen no more.. do you read the whole thread

You didn't mentioned correctly that they unlocked your account, from your last post they just tell you the reason, at least change now the title or lock the topic either, i am happy to see that they unlocked your account and you are free to trade/withdraw.

n691309

either you're a robot or you can't read English or a slave..  its against the law to freeze an account without proper warrant..  if you made any investment in your life and seeking securities for your earnings ..   you would like I realized we made a BIG mistake investing your savings with unsecured and law breaking concepts from any or form of an exchanges..

Poloniex just froze my account for no reason. Cannot trade or withdraw. Support has been unresponsive for 18 hours. Will update.

edit: First email: http://imgur.com/gco1nqi

I also have account there, please keep us updating about your case here, i am getting worried. Why your account get frozen man? >:(

Was just frozen with zero communication. Nothing. Only thing I can think of is that I use Tor so perhaps logging in with different IPs within a certain period triggered a freeze?  The only communication I have so far is a ticket number.

Life at Poloniex must be rather intense these days. They must be snowed under with customer issues and it's surely only a matter of time before the amounts swishing around there these days attract some unwanted attention.

Potential malicious IP, I assume because I was using Tor. Never had a problem in almost a year. So I need to validate the account.

I've been reading a lot about these online Bitcoin wallet services having issues with security/keeping users' wallets secure. It's best to download a wallet like Bitcoin Core, though I have never heard of Polonex at all before this post.

Yesterday my Poloniex account got frozen. When logging in it displays the following message after entering the correct 2FA code:

"Your account has been locked. Please contact support."

See a screenshot of that error message here: http://www2.pic-upload.de/img/29996237/Poloniex-Youraccounthasbeenlocked.Pleasecontactsupport..png

Of course I wrote to support immediately, but so far no response for more than 24h.

See a screenshot of my message to support here: http://www2.pic-upload.de/img/29996238/Poloniex-HelpdeskFrozenAccount.png

It's the second time in a row I'm having problems with Poloniex. The first time was just a few days ago, when a BTC withdrawal was automatically put on "WAITING APPROVAL" after I clicked the confirmation link that was mailed to me. Staff made the transfer get through 15h after I wrote to support - and also advised me to activate 2FA, what I did thereafter.

There never was any transaction spamming from my side. I wanted to put a larger amount of BTC to Poloniex for lending (safe and steady income), but decided to tryout Poloniex first with a smaller sum (1 BTC) first. Trading on the exchange and lending worked well, but they disappointed me with that manual approval thing. Withdrawal problems make me feel goxxxed instantly! But after getting my money back I thought: "Hey, that 2FA thing is quite sane, let's try it again!" So I sent 1 BTC to Poloniex again ... and wham-bam my account got locked.

I could imagine different reasons:

• Using VPN (not Tor) with many different IP addresses: I change my VPN servers frequently to watch TV content online from many different countries (Germany, Switerland, US, Japan, etc).
• Stuck Verification: I entered my (valid!) data for tier 2 verification but the verification failed and I was told to use tier 3 verification instead. But that sending of an image with me holding my passport is a step too far, I will definitely not do this. So I decided to stay with verification tier 1 for now.
• Maybe I entered a wrong 2FA code. It's unlikely put possible.

Will update on the situation...

Update on my situation: I just got an answer from Poloniex support staff member Johnny Garcia:


So they are a bit slow right now (replay took ~35h) but they respond. Will update when I get an explanation for my situation...

Hi, everybody. My situation below:
3 days ago, I've got on my poloniex wallet 8Btc to exchange it to another coin. So, then I tried to exchange it and I've got a message "This account is frozen" . I tried to move btcs out from poloniex, same message "This account is frozen"! Immediately I made a ticket in poloniex.freshdesk.com/support to asked what happened with my account and what I gonna do to fix it? On this moment already 3 days and 4hours gone and I still have no any answer from Poloniex support.

Ticket #36723. Status Being Processed. Assigned to Johnny Garcia

Does anybody knows the way how can I influence in this situation except contacting support on poloniex.freshdesk.com/support ? For few times I already asked moderator in trollbox and everytime he answered me something like "you situation will be resolve as soon is possible. cant help anything more. sorry".

Any thought what I should to do?

My issue was finally solved.

6 days after opening the ticket I got this message from support:


I did as told and my account was re-enabled quickly.

Withdrawing my BTC also worked well.

 ;)

I have seen in the recent news on the poloniex (under the troll box section) that they had many ddos attack recently and maybe the system froze some accounts, great that you get back your funds. I think that you should lock now this thread.

Have my acc frozen too. 'Our systems have detected one or more alternate accounts that are not linked to your primary one'
Next day my pal told me that he have same situation. It was because we did some small transactions to each other and used same IP when we met in one place with one wifi router about year ago. After couple of days he was unfrozen, but I still waiting for support answer (5 days) - yesterday I've created new ticket in case if dude (Johnny Garcia) who do the job on solving previous is sick or something like this - but still no reply. Poloniex, if you read this, please unfreze my account. It's ok if two different ppl familiar with each other use your exchange.

 this thread is still active and  it's a good spot to vent out if poloniex tries to violate your account by freezing for unnecessary violations or over use of their control of your hard earnings....

And the next day and no reply. So I logged in to Polo trollbox and asked staff to help. Chickenliver said that he will send note to admins. After 15 minutes got a mail from Johnny Garcia: 'sorry for delay, I re-enabled your acc'. But profile is still in "Required attention" state and I still can't withdraw. Should I laugh or cry

cry when your funds are gone and laugh when they go to jail  ;)

I changed the country of location in my (level1) profile and finally it works.

then be nice to poloniex.. only this time

my accounts frozen, haven't used it in weeks, verified to highest tier as well. has like 8k worth of eth on it. im quite worried. anyone know any better ways to get in touch with them? im pretty sure support tickets take close to a week at this point.

My account Frozen too, what the heck with poloniex. I have just 20$ in my account. I am worried for people like who have in K's. Guys be careful poloniex is acting like a f###king bank

wrong! a bank would tell you why they suspended your account and also you can talk with them on phone or in person. in the end, you will get the funds back but with a shit exchanger like Poloniex..?!

let's say that you will go to authorities to report the stolen funds(frozen account). what will you declare?

"I am using an illegal/unlicensed exchanger from USA , with no office, no phone number and I want my funds back"...  :)

They have unfrozen my account. The reason they mentioned for freezing my account was that I did not enabled my 2FA. They could have at least communicated to me by sending mail like "For security we may froze your account, please enable your 2FA" ,  isn't that simple than Frozen my account without any communications. If Polo people sees these. Hope next time some reasons are communicated on freezing or just after freezing account.

Thanks

I have a little bit stranger issue with Polo. I pawned my computer at a local pawn shop, and it has my info automatically save in the browser history. I figured I could just reset my password since I have 2fa on my account, and just use my phone to sign in. Well, when I click on new password link, I never receive one. Been verified since they implemented that. Submitted a ticket on it 2 days ago, no response as of yet. Wonder if making a dummy account and talking to a moderator would be of any assistance with something like that or what. No funds in the account, just wanted to use a wallet that is on their exchange.

maybe the pawn shop is intercepting your account on your pc??  give it a try.. never made a second account before

you're a crypto user and you didn't back up and wipe your computer before handing it over to total strangers? my mind is blown.

I hope you didn't have much in your account.  There are so many things wrong with your scenario.  First off a pawn shop??  I don't even want to know how little you received for your machine, but it was a great investment for the cash of information you left on the harddrive.  For $20 to $30 you could have slapped a clean drive in there (then physically destroyed your old drive, basic computer security) and sold it with no worries but my guess is that is $30 about half of what you received at the pawn shop for the machine.  Like I said I sure hope you didn't have a lot of money on polo.  At this point you have to consider your account 100% compromised and start over.  I am not saying to keep stop trying to recover your funds but any future transactions need to be under a new account because who knows what else you left on that hard drive.  Change all your passwords, change your banking information, basically anything sensitive you did online you need to reset.  I would start checking your credit cards for purchases you have not made.  Good luck to you!!

I got frozen in 2015, I used faucet service at that time, and poloniex froze my account because of micro deposits. And I emailed them, they recovered my account.

yup. poloniex dont like small deposits..  at least they allow mining to their wallets just increase payouts to poloniex in the 10's or 100's

My account yesterday during the FLDC pump on polo was frozen without notice. This happened for the first time on this exchange ...
I wrote the ticket to support, 12 hours have passed - no answer

I've just about had it with Polo random transfer delays...
Every day it's 15 minutes or 30 minutes or, right now, 2 hours...
These are highly liquid coins and it's got nothing to do with confirmation times... just random delays.

Also, the last time my transfer went missing due to an error by Polo... it took 5 days to clear it up.

When you dread to deal with "Customer Service" it's a very bad sign...
Something very bad is gonna happen with Polo... only a matter of time.

i kinda get your point but in the same time I also see poloniex point on coins that starts off with a pump and dump.. so where along the virtual currencies line is the preserve the value a new coin vs a quick buck on a dump of a new coin..  i jump onto the a new coin to mine to drop another that i was mining to find out later that the new coin was worthless while the other coin did good that i stop mining on.. i think some of the exchanges are either being cautions which can limit the sales of a coin or they is a issue with the coin wallet to prevent a sale of a coin... I would think on either situation, an exchange or an developer would not announce or proclaim any flaws or it can cause a decrease in their investment.. its the wild west for virtual banking and investment and since their is no sheriff in town.. we got to be more aware of the trend..

my account just got deleted with 1 eth and a few litecoin WTF!!!!!!!!!!

I am glad that i got out the biggest part of my funds before polo decided to delete me without any email on information why they choosed to delete me... i am a bit fucked up about that...

does anyone had a similar problem?

edit: it seems as it was only a problem with the server, its working again  ???

Polo just froze my account without notice and for no reason. Every time I log in to polo I get a new IP email despite being on the same IP and polo doesnt have a remember this computer check box.
Anyway, I have 2fa on polo and email and it just so happens that they froze my account when I we transferring coins to polo during a DGB pump. Funn bout that.

This is bullshit of the highest order.

poloniex dont like a lot of small deposits or maybe a lot of deposits??  my account got frozen when i was making a lot small transactions. there is a live troll box chat and if that dont help , there support desk is very handy.  i thought dgb was being phased out??

Hi all!

Can somebodz help.I froze my account.Asking help on support center but 2 days no answer.
Im mining zcash and sending it directly to poloniex.
Please help!

Thank You!

Ivan

poloniex is playing dirty games with me , at may 1st they froze my account and created a ticket for me saying that they suspect that I'm Iranian and that I should send them my ID or request a one time withdrawal
two days after I replied to them saying that I'm Syrian and i submitted the docs
then it took them 7 day after I already said that I'm a Syrian to reply and say that their systems have detected that I may be in Syria and they are no longer accepting Syrians
so I requested the withdrawal 9 days ago and still no answer
will post when I receive my money

well times like that , You should of have your own personal/local wallet!! 

7days not a word from poloniex or theeir support team
:(
how can i trust this market

Hi,

Poloniex has frozen my account 4 days ago and does not reply to the ticket which itself has opened it.
Why is that? Are they scamming? I am frightened my coins are there and I need them.
They will damage cryptocurrency market by this behavior.
----

It is 7 days without a reply. Account is still frozen. Poloniex damn it is quite seems to be scam.

you have the right to your opinion..    did you received an email at least from poloniex?? 

Never. They just froze my account and left me alone there in ticket system. it's been 8 days. Over 10 message there from me and no reply. It's like a SCAM POLONIEX.

another chapter to frozen accounts..     like i said before, having your own local wallets is always recommend!!

check this out ...


NOTICES
To meet the increasing demands on support staff, the Trollbox has been disabled indefinitely and moderators have been reallocated to assist in support.Posted by OldManKidd at 2017-06-07 06:10:17

do you send them an email and asked your problem? because i think one or more of my friend have this experience and after they send the email, support system from polo giving the reason why they frozen my friend account but unfortunately, my friend is not telling me the reason. but you need to wait for more than 3 days before support system polo give the answer.

well here this also, maybe this should help


Update: Improving Our Support Capacity https://poloniex.com/press-releases/2017.06.07-Improving-Our-Support-Capacity/

My poloniex account is not frozen but i would like to hear the reasons of Poloniex freezing accounts if anyone will share. This is to avoid other members from having the same issue.

Many thanks

 saids it very clear



Withdrawals/Awaiting Approval
We are legally required to know the identity of our users and to maintain strict controls over how funds leave our platform. In addition, our auditing system flags for specific activity to ensure the safety of your funds. While we cannot reveal precisely what triggers such flags without compromising the integrity of the system, we want to highlight how our efforts to keep our platform safe and secure can degrade the user experiences at times. For example, when our system flags an activity as suspicious, the ensuing investigation and resolution usually requires human intervention, which takes some time. As we gain more users, they naturally trigger more flags that require more of these slow human interventions, so more human resources are required to handle the volume.

I personally had my account frozen at my own request. However, unfreezing has been taking 45 days. I am really tired of it, because I have a lot of market exposure at the moment. In my case I spread my investments over multiple coins, but say if I had not. What kind of risk would I have been exposed to then, for 45 days?
Consider the risk I have taken at this moment already(luckily +500%ish)

Hi guys
My poloniex accoount got frozen
what i can do ???
 Ty

i know how you feel...   I've been their..    i still have my account and withdraws aren't an issue    i learned from mistake.  i don't work for Poloniex and i don't think they even know about this forum..  I sent my info , sent any required documents . you can't be anonymous any more

here's the official help desk link
https://poloniex.freshdesk.com/support/home

My account was hacked
Hacker activated the 2FA... ???


One hour later o being hacked i also received this email:

Poloniex Support <poloniexcoms@gmail.com>

Hello,

Your Poloniex account was locked with Two Factor Authentication for email verification.
We sent you email with link to confirm your account.

Marta Barros
Poloniex.com

......

I never saw the link to confirm...not that i would click on it.

Is this a fake email from poloniex? gmail?

1 day later, I frozen account and changed password.
Well i am now 1 of +5000 persons that is in a ticket list, waiting to regain access to account and hopping that meanwhile hacker doesn't get in again...with help from support.


Thanks
G.

Hi all.
My account got frozen to.
And have problems with logging in support link, just cant do it and there is no other way to contact support.

I cant regain any of my assets from there and cant contact anyone from polo to help, what now?

I see balances, but no way to withdrawal or deposit.

My account is frozen too .. i request to withdraw it to my other wallets...but more than 1 month is past and my support ticket is in waiting yet?

 >:( >:( >:( >:(
does anyone have this experience? >:( >:( >:(

they will withdraw really or not ?? :'(

I'm now a part of your club
I have withdrawn most of my polo funds just before making a 3k$ LTC deposit
everything worked well

then a few hours later they locked my account
they give no reason
no mail

full mysterious stealer

I opened a ticket, I will update when they reply
but I don't have much hope
Even if I can access to my funds again, I will never use them again, they are far too much dangerous

Looks like i am not the only one who experience of account hacked and received email daily
Expect that this exchange site will the next taking down like the other exchange site..
I got monitor of their ip who logging in to my account.

ok. thats good proof,BitMaxz!!!    it could be a hacker and not poloniex

this is happening when you are using an unlicensed money transmitter. It's very strage why the people are using Poloniex, KRaken, BTC-e and others like them. Use only licensed exchangers !

HI PPL ALL
My account is frozen for withdrawals ((
Ticket processed starting from 11 days. 21 h

good luck

I have the same issue. I did frozen my account for security reasons... and now i'm screwed...

2 months and 15 tickets later i still don't have an answer...

I don't know what else to do...

   
   
Re: Polo's updated Terms of Use and Privacy Policy effective 1 Aug 2017
Today at 05:44:50 PM
Reply with quote  Edit message  Delete message  #2
Quote from: buwaytress on Today at 02:53:51 PM
https://poloniex.com/terms/

After proceedings against MtGox and now BTC-e, looks like Polo got their legal team together to cover their asses. In summary, if they ever go down or lose funds due to hacks:

1. You can't hold them responsible.
2. You waive your legal rights to class action lawsuits. So no MtGox style claims. You're on your own.
2. You may only file legal claims from Massachusetts.



it seems they are preparing the insolvency. Smiley

https://cointelegraph.com/news/rumors-of-insolvency-circulate-among-users-of-bitcoin-exchange-poloniex-support-slow# 

withdrawn your funds from Poloniex as long as you still can !

I got freeze my account accidentally but the support did not reply to me.

NAMES WANTED of people working at Poloniex


They owe me money !

Since several months i cannot withdraw.


So i guess someone has to visit them and talk to them.


Could you please provide me with NAMES (and even better complete ADDRESS) of people working at POLONIEX?



Write me personal messages!


Thanks in advance!

Never had any problems with Poloniex, always fast withdrawals.

I'm not verified so I always have to dived my withdrawals over the week, but it always worked fine.

as any other shit(unlicensed) exchanger, they have no address, no real office.

according to their website, they are registered in Wilmington, DE, USA but be sure that this is only a registration address and not their office.

in short, you don't have where to go... :)

Are you from Poloniex?

People are talking too much. Nobody can hide.